AT&T

Wish Unilocal offered 0 stars. They are terrible here. We have been loyal AT&T customers for over 10 years and went in after speaking with AT&T customer care, and having them tell us our issue could be resolved with a quick stop in a corporate store. Well we went in and worked with Josh the manager. What a rude, disrespectful person. He told us that there was no way he could help us with our issue and «didn’t care what customer care said». We will be changing our cell plans immediately, too bad.

The employees have no idea what they’re talking about. I did my research prior to going to the store, and the employee kept giving me misinformation and wouldn’t check anything I was asking for! They just keep trying to force the Next program on me! Being a loyal customer means nothing to this company!

If I could give zero stars, I would. I’ve been a loyal AT&T customer for close to 10 years. My iPhone screen was smashed and I decided to stop by my local AT&T store to figure out my options… I was considering buying a new iPhone (either the newest model or a cheaper, older model) but needed to get more info on my plan. When I walked in, it was certainly busy for 7:30 on a Thursday night, but considering there were at least 4 staff members working… I’m not sure why no one could be bothered to at least greet me and get my name on the wait list. I waited for 30 minutes, and I was not even acknowledged by a salesperson. With no end in sight, I turned around and walked out. From this point on, I’ll be purchasing my Apple products directly from the Apple Store. AT&T customer service sucks! Phones are a BIG purchase, and I expect a little more respect and consideration.

I have been a loyal customer of AT&T for over four years now.
After deciding to upgrade THREE phones on a five phone family plan, my wife and I decided to go back to the store that USE to treat us fairly well. After experiencing a major debacle on a mobile wifi unit I purchased earlier in the year (which resulted in harassing phone calls from a collections agency). It was later determined that the store associate made a mistake and never cancelled my account which resulted in me being charged for an item I didn’t have. After going back and forth with the collections agency and AT&T. My issue was FINALLY resolved nearly 5 months later. The folks at the corporate AT&T Retention department went above and beyond and offered some deep discounts.
So, upgrade time. Knowing that there wasn’t going to be any kind of discounts on the iPhones… we decided to go back to this store to upgrade any way. (We knew we’d have to call AT&T Corporate to settle on some of the discounts at a later date) We sat down and spoke with associate Josh. Advised him of the previous issues, what the retention department offered and this guy basically brushed us off. «We can’t do that.» Shrugged his shoulders and basically told us to call them and do it through them. Dude. Your store messed up months ago. Nearly ruined my credit. You knew this and we gave you and your store a chance to right a wrong. A chance to bring in a decent sale (I.E. — three large capacity smart phones) and you just shrug your shoulders and brush us off!!!
Nice job Josh. You and your Jersey Shore haircut will NEVER see our business again and I’d HIGHLY recommend ANYONE using AT&T to take the extra drive up the road to the Central Avenue AT&T Corporate Store. Spend the extra 5 – 10 minute drive. It’ll be worth it in the end folks.