Sprint Store

Salesperson was predatory, lied and coercive… worse than a shady used car dealer. Do not take anything «free, promotional» as they will put it in your bill at full price. Do not sign any electronic pad as they will change the contract… get it in writing! Sprint is guilty of being complacent about these hard core sales outlets as they want revenue any way they can get it. Stay away from the Mohawk Mall Balltown Rd store and stay away from Sprint!

Really they deserve no stars, very unhelpful except for 2 of them. Even when you walk in customers always leave unhappy. Whenever you have a problem they tell you to call Sprint customer care even though you are in the same store with them. They are always trying to charge extra money and their service is terrible, finally done with them after 8 years.

These guys are crooks. I will be choosing a different sprint store from now on. First they sell me a case that they said was free with only a $ 25 down payment, come to realize it was 138 they charged and said that they had no idea what I was talking about, they charged me 25 deposit plus 99.99 for the case. Today my wife upgraded iPhone for life and they made her monthly bill go up $ 3 a month + tax. That’s nothing but I called sprint and they said that they did it wrong, I called the store while my wife was there and the manager gave me a nasty attitude saying I was wrong; and they also charged my account taxes on the device when it should be credited back. I spoke with sprint customer service they said I was right as she noticed I can’t be fooled, and said sprint corporate will be fixing this issue and speaking with the manager at the store. I have a feeling they have been ripping customers off for a while. Check your receipts and lease bills. Call customer service and ensure its all correct. $ 3 a month more is nothing as what the manager said but a year that’s 36 dollars, I’m all about saving right down to the penny. I will never go there again other then to pay a bill if needed.

I have been with Sprint for 10 years. They thank me for my loyalty everytime I deal with them, but my recent experience shows that the thank you is merely a part of a script and not true gratitude at all. Upgraded my phone at this store on 8÷8÷15. Left on vacation on ⁸⁄₁₄. The phone became all but unusable on ⁸⁄₁₇ (day 10) due to a manufacturer’s issue – no damage or misuse. Called Sprint customer service to preserve my rights – was told there was no issue as the phone has a one year manufacturer’s warranty – they even offered to have a new phone overnighted to a Sprint store near me, but not wanting to give up any more vacation time I declined. The call ended with «OK, see you in the store upon your return.» Called the store upon my return (Day 16) and was told they couldn’t help me; I would need to bring it to a Sprint repair store. Bottom line – I have an unusable phone that is now 17 days old and the store that sold it to me will not exchange it over the counter for a new one. Apparently they believe I should have left my vacation to return it within the 14 day trial period. The repair stores are only willing to order a replacement through my insurance coverage and keep telling me the good news is there will be no cost to me – that is the good news? That there will be no cost to me in getting a phone with a manufacturer’s defect replaced? I would certainly hope not. And what happens when I need to use the insurance due to something that would be considered my fault having already had this claim submitted? I can’t get anyone to provide me with a straight and sufficiently detailed answer to that. Customer service at Sprint (the 800#) has been its own nightmare (they actually said yesterday «We understand why you are upset; your new phone should work perfectly for the first 14 days» (don’t know about you, but I always hope for more than 14 days), but the bottom line is that the Balltown Road store sold me a bum phone and refuses to make good on it.

A little surprised that I’m the first reviewer in this place. Maybe upstaters don’t Unilocal.But here I am, having spent the weekend in my old stomping grounds my phone started acting up. Came in with few problems I was having with my service. Normally dealing with Reps is not a very fun experience. There always pushing accessories and activations and its an uncomfortable experience. I get it. You live off your commissions. But be easy bro.
I was helped by a young rep named Mohammed and he could not have been more helpful and pleasant. He answered all my questions patiently and thoroughly without giving off the salesman-​like vibe.
I would come back to this location based on this superior experience.