Patrick Collision Centers

Update… I had to bring my car back for a small rear sensor related issue from the accident in February.
It couldn’t have been easier and worry free. Don Kuhlmey the manager at Patrick collision handled the my repair. I’ve been to a lot of places for service and there is no comparison to the communication, professionalism and experience demonstrated at Patrick Collision.
Great job by Don and his team. I would recommend Patrick collision for ANY repairs related to BMW. Patrick is the only certified BMW repair facility in the area and know how to take care of their customers.

I’ve had three cars repaired at Patrick Collision. When my latest BMW needed rapies after being hit in a parking lot, I decided to go back to Patrick Collision based on my prior experience. However, since my last visit 4 years ago, things have changed. My current customer experience is exceptionally disappointing. My car was in the shop for over a month for minor repairs. I had to call the center for an update on my car repair status, as the collision estimated was not proactive, did not call with updates, nor responsive to my messages. After a month, I found out they had NOT repaired my car in all the time it was sitting in the lot. I had extra car rental fees due to their delays in completing the required work. They had insurance payment in hand, promised the car would only take 1 week. Now that it’s well over a month. I would not recommend this repair center. I am no longer a loyal customer to this collision center.
Poor customer service. I don’t recommend this place.