Gerber Collision & Glass

Very disappointed with there repair work. Had to take it back for the second time. Noticed again they spent no time to repair it properly. (a cover up) Hopefully the rust dosent come back again. Manager tried to make excuses, but took responsibility for it. Besides the manager. Everbody else was very professional. I would highly recommended going elsewhere. Now I know why allstate recommends another shop (in the area) the minute you call them. I gave it two stars because of the front office and the man giving the estimate were professional.

First of all, they did a great job repairing my poor little Hyundai after a semi hit me (it wasn’t that serious – I was stopped and he crossed lanes to turn left onto the road I was on, but without enough turning clearance – a fair amount of damage but no injuries). The trunk and rear looked so good that my bumper looks way worse by comparison. I kind wish the semi was lower so it would have taken that off too! They kept me updated via text the whole time, and it was very easy to handle the rental through the location. The inconvenience was minimal, all things considered.
While there, I asked for a ballpark estimate on fixing my side mirror, When I went to Hyundai, the estimate was double so I returned for an official estimate. It was consistent with what I’d been told previously ($ 280). I didn’t get back there very timely, but they weer patient. I scheduled an appointment to get the new mirror put on, which I’d been advised could take 20 minutes to an hour depending. They did it while I waited and now I can get a car wash without fear of the mirror being torn off! Hooray!
Here’s why they really get a 5^th star: they originally quoted an after-​market part, but that’s not what I ended up with. They never called to update me with the now enlarged $ 400 quote for me to approve, and so stood by their original estimate without my even having to ask. That’s integrity. I really appreciate that!

Incredibly disappointing experience.
1) The hours are deigned to be convenient for everyone but the customer. 7:30 — 5:30. Nice if you work there, terrible if you’re trying to drop off your car before work or pick it up after. Twice I had to miss hours to simply pick up my car.
2) The car, after having the front bumper replaced, had easily visible markings on it when I picked it up. If anyone had given it even a cursory glance before notifying me it was done, it would have been caught. Granted — they fixed it right away, but see point #1, made me even later for work.
3) I picked up the car at 8:30AM and drove it to work and parked for the day. At the end of the day (after dark), turned on the lights, and the headlight didn’t work — another component replaced in the repair. Once again — if ANYONE had even spot checked the most basic parts of a repair, they would have seen a non-​functional headlamp.
4) I will echo other negative comments about the customer service. When I first arrived, I was told to pull around to the entry bay. There was a car parked blocking it and I wait ~10 minutes (during which I honked several times), to no avail. I ended up parking in the lot again and had to let myself in the service door to get anyone to even notice a customer was waiting. The front desk staff are nice enough but not so nice to write home about.
The lack of quality control made my entire experience very poor. I will once again, be missing work in the morning to go back to Gerber so they can repair my headlamp. I can only imagine if they had to do major mechanical work after an accident.

I didn’t not know what to expect when I took my old used leaking car door to Gerber. My boyfriend said… have an amount in your head to pay for repair. I got the best service from Dana, Marcus and Paul. I was treated very well and they took my leaking door very seriously. They fixed my problem and did not charge me a dime! Holy crap! Can’t ask for better service than that. If I ever EVER have need of collision repair again I will MOST DEFINATELY go to Gerber on Remington.

Got into an accident in my 2015 Honda Accord where I got rear ended. The team at Gerber Collision and Glass took care of the car and returned it to brand new again. The finished in the time promised and the work was done great. They made it a no hassle approach and did a FANTASTIC JOB.
Thank you as I will be recommending all family and friends to you. Keep up the great work.

Customer service is lacking at this location. I went there for an estimate and everyone behind the counter was apparently too busy to acknowledge that I was there. The estimator was also not personable and she was not interested in hearing what I had to say about the damage to my car. I will not be taking my car there for repairs.

I took my 2013 Mercedes in for repair. Jim’s service was excellent. It was fixed, on time, and with in my budget. I’m very happy with the result. Thank you!

I went to Gerber for an estimate on fixing some hail damage. I made an appointment over the phone and was told the estimate would take an hour. When I brought the car in, the person writing the estimate told me it would take several hours because she had other cars to look at. If I make an appointment, and am given an amount of time for the estimate to be done, I expect Gerber to honor what they told me. When I informed the estimator that I was told the estimate would take an hour she said the scheduling department doesn’t know how long estimates take. If you’re in charge of scheduling estimates you should know how long they take. Either the scheduling department is not well trained or the estimator was trying to pass the blame on to someone else. Either way, I wasn’t going to sit there for several hours. When I refused to wait that long, the estimator changed her story and tried to tell me she needed at least an hour. At this point I didn’t feel I could trust what Gerber said. We left and we will not be back. Had they been honest over the phone about the timeframe we might have waited. If a repair shop can’t even be honest during the scheduling process, I would never trust them to fix my car.
UPDATE:
Rick, the general manager at Gerber, called me to apologize for the issue and offered to help. I give him credit for apologizing. We found another shop to do the work, but I still appreciate Rick taking responsibility and making an effort to resolve the problem. His effort caused me to raise my rating of Gerber. They now get two stars.

I had previously had my rear bumper painted at another shop through an insurance claim, and they did a terrible job matching the paint. When I went back they said that was the best they could do, So I stopped by Gerber and talked to Rick the service manager, and showed him the car, he said he could for sure make a better match and they did. Sure enough, Rick did as close to factory job possible, much much better, and he gave me a great price as well. This is my paint shop from now on, period. FOUR STARS

Great service especially jennifer who had my car transported from this location to the Elmhurst location, she assured me that the work on my car would get started sooner and she was right !!! Thank you for great customer service !!

Use with Caution
After being T-​boned by another driver my car was towed into this shop at the recommendation of my insurance company. WORST DECISION I HAVE EVER MADE!
My car has been to this shop 5 times and is still in need of repair. 1^st: For the accident, 2: They had a part that was missing come in. Also there was still a dent on the door and my car was leaking water through the door (enough to be pouring out my speakers.) 3: Car leaking still (they came and picked up my car and told me they forgot to seal the door back on.) 4: Door still leaking (they said they fixed but forgot to put a plug back on.) 5: Locks and trunk button didn’t work on the leaking door, they said they forgot to wire it up.
I had to call multiple times to get updates on my car and when I called and left a voicemail only about ¹⁄₃^rd of the time would it get returned. When I called them the 4^th time about my leaking car they had the nerve to ask me if I had my windows rolled all the way up. Obviously I did, and I had taken pictures every time it was leaking.
Needless to say, my car is still leaking and the doors unlock and the trunk tries to open as I am driving. The insurance company is now insisting I bring my car to a different auto shop to get my repairs done. I will also be insisting that my insurance company remove this shop from their «recommendation» list.
Update:
Right after writing this review I had received a call from the new GM (Rick) at this location. Rick was very apologetic and asked to take one last shot at my car, which initially I have my reservations but ultimately agreed as I wanted if Rick to see how his «new» employees handle auto accidents. I was happy that the day I dropped off my car it was raining and Rick was able to actually see the issue. (No telling me I am making it up this time!) Rick was great in keeping me in the loop as to what was going on with my car. After about 1 week, they ended up replacing the weather strip around my car as they also kept getting the leak. I was waiting until it rained again to re-​examine the repair and I can say that my door is no longer leaking! All in all does my car look/​drive exactly the same as it did prior to the accident, I would say no — but it is as close as it’s going to get. Would I recommend Gerber or would return with my auto if I had a future accident– unfortunately no as the amount of stress I went through just is not repairable. I do have to say that if Gerber should ever lose Rick at this location, I would hate to see what kind of «repairs» that this shop will turn out.

Great service here! Everything was well taken care of and professional. I had a great experience here

My experience with Gerber was great — so long as the glass holds up for another 60,000 miles or so… but, I had them out a day or two ago to replace the windsheild of my Nissan. They drove to meet me at my office, called me upon arrival, replaced the glass, called me upon completion for my approval, and, finally, accepted my credit card payment via mobile app.
Didn’t have to leave the office and abandon the entire day of work waiting in the lobby of an auto shop. It worked out perfectly!
Thanks Gerber!

I had been in a 5 car accident and my insurance told me about Cars Collision. It was my first accident so I had trusted my company. Bad mistake. The customer service is horrible. The ladies at the front desk take forever and are very rude. I’m not sure if it is because I am only 20, and they treat young people differently, either way they were rude.
So, I went in to get an estimate and the lady walked around my car and only did outside damage estimates… I had been in a 5 car accident and she walked around to see bumps and scrapes… My fault, I should I left right then and there. Within the time from the estimate to my appointment to get it fixed, I went to my mechanic and told him about my accident and the noises my car was making after it and he immediately raised my car. He said there was a crack in my lower controller and I should not be driving my car. I had told Cars Collisions about this and they said they would take a look.
I just picked up my car today and it leaves me to believe they did not take a look at the controller because it is still acting the way it was prior to my visit. They said they had fixed it and those repairs would be out of pocket. I agreed and had them fix it while it was already getting repaired from the accident. Might as well get it all done quick and at the same time. Wrong. They ordered the wrong parts one or two times and it took them two weeks, 14 whole days, to get this done. And my car still shakes and makes the same noises.
End of story, I paid $ 500 for them to hold my car for 14 days and get the same result. The front of my car looks wonderful, don’t get me wrong. But this place is an outside damage only. Do not come here for repairs on anything but your paint job and a nice vacuuming.

I went here for an estimate after I was hit in a 4 car crash. I went during my lunch break with an appointment and waited for over an hour for the whole process. I waited about 15 minutes until someone came in to get the estimate started which sucks when you’re on your lunch break, have an appointment and are pressed for time.
The lady who did my estimate was very nice and very thorough. I ended up not going with them because of the wait they had me sit through which lead me to believe that repair work would be very delayed. If they are too busy to get potential business, I had a hunch it may be even worse once the business was secured.
Also, I went for estimates at three places & Gerber/​Cars Collision had the most expensive per hour labor charge.
For people in the area that need collision repair, I recommend Body Builders Automotive in Rolling Meadows.

I used Gerber (actually called «Cars Collision») on recommendation from my auto insurance. My flawless record went out the window after a decade of driving, and I wanted my car taken care of as best and quickly as possible. I had a friend use Gerber in the past as well, and they had good things to say about them.
There are a few things holding me back from giving 5-​stars, but I would definitely rate my experience a solid 4.
The good:
–Great staff; mechanic Patrick is hysterical, and the office staff are all friendly
–Regular status updates by phone
–Decent rental car provided
–Pretty seamless operation — wait time between first arriving, having everything explained, and having the rental car arrive was roughly an hour
–Free K-​cups coffee in the waiting room (hey, first crash– little things make a difference)
The not-​so-​good:
–My car took almost a month to fix. I had minimal damage (crash was at 5mph), they were just that backed up.
Minor, but worth noting:
–My car was returned to me dirty inside and out. It wouldn’t have killed them to hose it down on the outside at least.
–A (n expensive) perfume went missing from my car. I take responsibility for leaving it in there, but still. That’s low.

I left a review before gerber purchased cars collision. My review is no longer appropriate since its not the same company. Unilocal would not let me delete my review.

When I brought in the car after the accident they were happy to work with me on Saturday but when I took it back within six months for showing gaps between the lights and the bumper they could not work with me on Saturday and asked me to bring it back during the week — warranty work is not priority here

Had my car repaired at the «Insurance suggested» shop. Just a few complaints:
They tuned all the radio preset to mexican.
They switched my front turnsignals and now the driver’s side (most difficult to get to) doesn’t work: o (
Took 3.5 weeks to get my car back — but I think that was just due to their work load.
On the plus side — they deliveried the car when promised and within the $ quote given prior to the start of work. They did a great job of detailing my car and matching the paint on the bumper & hood with the rest of the car.
Staff was courteous and actually returned phone calls — often within the same hour and answered all of the questions I had.