Cleaner by Nature

Stay away from this place if you care about your garments n at least semi-​decent customer service.
I brought my hot pink Joe’s Jeans n asked if they could clean them n remove a tiny spec of lilac colored wall paint that was on the knee.
«Sure, no problem» said the young woman n took my money n the jeans.
I came back to pick them up n almost walked out of the store but then realized I didn’t want all the hangers so I asked the same woman to take them off. As she did, I saw that around what used to be a tiny spec of lilac paint was now a big bleached spot.
When I pointed it out in horror, the roman said, «Oh, yeah. There were some notes on the ticket.»
What!!! When was she going to tell me they had ruined my jeans???
But it gets even better.
She said they were going to try to fix the bleached spot and would give me a call when the jeans were ready.
Never called me, though!
I had to keep calling n finally I spoke with the most bizarre person to work in customer service, I think — MARIA.
Shes the rudest and least professional person I have talked to in years. At done point she actually told me it was my fault the jeans got ruined!
Wait, what???
Yeah, she informed me it’s all my fault because I had never told them what kind of paint the dice was… Except, they never asked and were very fast to take my jeans and my money.
At this point I went ballistic and demanded that the manager call me within five minutes.
Well, that was about a month ago n I still haven’t received a call from him.
Maria did call me back tho and said he had done kind of problem n would call me later. Never did.
I had to call again. Now Maria tells me to start looking for a receipt for my jeans so if they can’t fix the bleached spot they’d reimburse me.
Great. Am looking for the receipt n can’t find it so I go there n talk yo same roman who accepted my jeans in the first place n then tried to give them back to me without saying there was a problem. I tell her I want a half of the price of this season’s new Joe’s jeans. She says she will tell the onset and they will call me.
Never heard from them again.
Have been without my jeans for over six weeks, and have been exposed to horrid customer service with the manager/​owner never once bothered to call me despite repeated requests.
STAY AWAY!!!

I have been going to Cleaner by Nature for several years now, have not had any problems thus far. They always seem friendly and helpful. I only go to Cleaner by Nature because they are by far the greenest dry cleaner around the area. They use the wet cleaning method which is the «safest professional method of garment cleaning.» It is safe because it is non-​toxic.
They also have coupons mailed out through Val-​pak, for those that dry clean a lot of garments like I do, it comes in handy to save a few bucks!

i have been a customer for over 5 years. Everything was going ok until they ruined my husband’s favorite shirt. Instead of admitting they ruined it, they blamed me for sending it in that way! i was shocked and very upset how they treated a long time customer that never once spoke about any damages. I dont understand the rude and condescending communication they allow with their customers. There are so many cleaners in the city, i want people to know to NEVER use them! They are horrible to their customers, horrible with customer service, and horrible as human beings! I had to keep calling to find out the status of what they were going to do! I never was given a number to speak to a higher manager, only Maria, who was completely rude and dishonest. I have never written a Unilocal ad before but this needs to be know for other future customers to stay away from this business. They do not deserve our business. They deserve to be shut down for the way they treat there customers.

I had been a customer of Cleaner by Nature for over five years spending hundreds of dollars per month with decent service until they permanently damaged one of my shirts. Instead of admitting to damaging the shirt they called me and my wife a liar about the condition of the shirt when it was brought it. I tried to resolve it amicably with Maria (who answers the phone) and was treated like total trash. We brought in the shirt and they said they would fix the damage but instead NEVER even called me back and KEPT the shirt. Maria then gave me the number of a supposed manager and owner who I left numerous messages with and got no response. They ruined my shirt, treated me horribly and then kept my shirt. The shirt was $ 500 and I intend to spend whatever it takes in legal fees and other remedies to make sure that these people are punished for what they did. I would not go near this place again and will cheer the day they are shut down! One of the WORST examples of customer service and treatement I have ever even heard of.

Good. I get my shirts laundered here, and the occasional odd garment dry cleaned. I have been happy with the service and prices. The conversation at the counter is usually pleasant. Plus, amongst green cleaners, or those that say they are green, this store is one of the greenest. Thank you

Sad. For a number of years I could count on these guys to do the job for me, and do it quite well. As they say, things do change. During the last year they have frequently underperformed (poor customer service from mgmt. as well). Recently, they did not remove a foul animal-​odor from my bedspread. They charged full price for the dry cleaning attempt… I noted that the problem remained, then gave them a ‘release’ for laundering the item. Upon pick-​up, I was not charged further $…and was told they were finally successful in removing the foul odor. When unpacked, I realized the bedspread had only been heavily perfumed… the smell was so strong, I could not sleep! I then took the item to a different ‘organic green’ cleaners (used their coupon) and got a perfectly laundered bedspread at pick-​up.
I believe ownership has likely changed at CN… they also have had more problems than ‘normal’ removing stains from regular items I have brought in and also refused to pay for an item I believe was ruined by improper ‘pressing’.
All in all, I can not recommend them. They are lucky to earn one star… and that’s mostly on PAST performance.

my favorite eco-​friendly cleaner to go to… its amazing how they can wet wash everything… it comes out smelling so fresh and the clothes have never looked cleaner… i wish they would open another location in pasadena. this is the ultimate place to take your dry cleanables… really they can all be washed… apparently you just need the right temperature!

Wow… I am still so pissed! Suffice it to say that I am never going here again! Basically I wanted to go to a cleaner that allegedly used the wet cleaning method. You have to specifically ask for this method or they will use their regular dry cleaning method. I loved my old cleaner but since I live on the other side of town now, no point in going all the way back there… or so I had thought until now. Well these Cleaner By Nature people are basically crooks. Their prices are much higher than other dry cleaners but I was willing to pay them for the green-​ness of it all. Well, in the pile of things I brought in was a skirt which had a stain on it that I had already had dry cleaned before. Since I didn’t want to pay money for something that couldn’t be fixed, I asked the attendant whether the stain could be removed. I told her that if the stain couldn’t be removed then I wouldn’t even try to clean them. I told her that it had already been dry cleaned (I had literally just removed the plastic from the other cleaner). She assured me that the stain could be removed and that if it couldn’t be, then they would not charge me. My old cleaners gave the same assurances if they couldn’t do something about a stain and were also honest (beforehand) about it if they couldn’t remove it (ie. they would tell me just to handwash it or something). I thought «yay! found a green cleaner that’s relatively close to me!». When I came to pick up the clothes, the stain was still there… exactly the same so I doubt they did any work on it. At least my old (green) cleaner had faded the stain a little but this one… well I don’t even know if they washed the skirt at all. Then they charge me for their non-​work. I told the attendant about the other attendant’s assurances and the fact that the skirt didn’t even look like it was worked on. Just avoid this place… not worth it.

I feel compelled to write this review due to the absolutely horrible service I received at Cleaner by Nature.
I brought in a $ 500 silk organic comforter to be cleaned. When I picked it up 10 days later, the silk had faded and the fibers looked to be worn — literally it had aged 10 years in 10 days. When I inquired as to what my options were they said they would look into it.
They have done nothing. They have not offered to repay my cleaning fee nor has the manager called me to discuss live.
I went out of my way to take my comforter to an organic cleaner. I will not make this mistake again.
Fortunately, I did not bring in my duvet cover so I still have some bedding but, you can be sure I will be washing that myself and airdrying.
Thanks for the horrible service Cleaner by Nature.

Environmentally Friendly!!! Cleaner By Nature was awarded a Sustainable Quality Award in 1997 and a Special SQA Pioneer Award in 1996.
The cleaning process used at Cleaner By Nature replaces the chlorinated petroleum solvent perchloroethylene used in dry cleaning with computer-​driven equipment and biodegradable, phosphate-​free, chlorine-​free, non-​toxic soap products. This process safely cleans all fabrics, including those labeled Adry clean only@, while eliminating the pollution and hazards associated with the use of perchloroethylene.
This is the whole reason I support this company, they are making a difference. Also they are friendly and always have my clothes on time.
Thank you Cleaner by Nature!

There’s a show on the Sundance channel called The Green, which features, as you may guess, many of the lovely nerdy environmental things you can do to wrap your arms around the planet and squeeze it in a big bear hug. The show is kind of cool and kind of annoying, but I watch it because I enjoy my tree hugging ways and am always on the lookout to improve them.
Their last episode was on dry cleaning. There are two different methods you can use for eco-​friendly cleaning: wet cleaning and pressurized carbon dioxide. Don’t worry, the carbon dioxide method doesn’t emit more CO2 into the atmosphere to warm the planet, it’s all sequestered and reused. And the wet cleaning method remains a little green mystery to me, but it’s supposed to be good for mother earth, and I like mom, so I’m okay with it.
After a quick web search for local eco dry cleaners, I found Cleaner By Nature, which uses the wet cleaning method. I had a super cute blouse that I had slobbily (so unlike me!) dripped something onto months ago that had been sitting in my closet after being unsuccessfully washed and was waiting patiently to be taken to the cleaners. I crossed my fingers and ventured to CBN.
My first attempt was at the Brentwood location. I found easy parking in the lot next door, but when I went to what seemed like their front door, it was locked and all blocked with clothes and I couldn’t see a single soul inside the store. It seemed completely closed, even though I was there within their posted hours. Foiled, I continued down Wilshire to their Santa Monica location. When I arrived I told the very friendly woman behind the counter that I had just been to their Brentwood location only to find it closed. She apologized for the confusion and said I needed to enter through the mysterious back entrance and she would let her manager know that it’s confusing.
Already on my good side for the attentive service and problem solving, I presented my treasured blouse, showed her the stain, and begged for her to work some magic so I could wear the blouse again, preferably by Tuesday. She agreed to Tuesday, even though she’d suggested Thursday at first, and said she’d do her best. Happy, off I went, pink ticket in hand.
On Tuesday I returned. Sadly, the stain remained. «It’s still there,» I implored, «Is there anything else you can do?» «Sure, we’ll try again, free of charge. But I’ll need until Monday so I have time to work on it.» I agreed, hoping that some of that environmental magic would do the trick the second time around.
I returned, this time a few days later, and guess what… It worked! She got the stain out! I couldn’t believe it. A grease stain in a light cotton blouse that had been washed and then sat in the closet for months. She actually got the stain out. I am SO excited to wear my blouse again. It almost feels like new.
On top of that, their prices seem reasonable to me. The shirt cost $ 6.50 to be dry cleaned, and as far as I’m concerned, she worked a minor miracle by extracting that stain and resurrecting my blouse. I will be taking everything I ever dry clean to this shop. Because in addition to her magic touch, she was also super friendly. Cleaner By Nature is the best dry cleaner in town. It IS easy being green!

nice little dry-​cleaners on wilshire. the lady was atttentive when i dropped off my clothes and cheerfully told me when my items would be ready for pick-​up. they use eco-​friendly methods of getting my clothes clean (wet-​cleaning and carbon dioxide methods are the best) and being the earth-​mother that i am, it made me all warm and fuzzy inside. afterwards i can go commune with nature and watch ducks at douglas park. prices are a bit more than i’ve paid at other environmentally conscious cleaners but its near my work and easy to get to.