Francesca’s Collections

I needed some fun birthday gifts for the GF and saw this cute shop. What a perfect little place for great swag. Found some jewelry that the GF loved, and some fun gifts that made her laugh. Highly recommend this place.

Cute stuff, but not sure if the employees are just girls having girl time or on their break?

The customer service here is really horrendous. I tried to return necklace and the cashier did not make eye contact and responded very rudely, telling me I could only exchange it for something of the same price. After this, I put the necklace back in my bag and looked up to see several employees behind the counter whispering and looking at me, assuming I had stolen the necklace. I felt extremely victimized and unwelcome in the store. I left without looking for something to exchange it for and now I’m stuck with an ugly necklace.

The San Mateo store always has great collection of clothing and accessories. The prices are reasonable and there are often sales event going on from time to time.
Yesterday I was there to look for a bracelet I saw on Francesca’s website for my friend’s birthday. The sales lady helped me look for it in the store but unfortunately they didn’t carry it. She also helped me call the Burlingame store to see if they had it in stock.
I ended up getting the bracelet online because it looks like the stores doesn’t have it yet, but I am very grateful for the lady’s assistance.

Super cute tiny store, a girls heaven. Everything from cutely knit purses to earrings to every little secret a girl would love to posses. Great selection and styles of accessories.

I have been to this store before and it’s sad to say that their costumer service is by far the worst. There’s been three people behind the desk talking to each other while ignoring the costumes. I stopped going there I don’t even bother anymore.

This store deserves more than 5 stars! Love the styles, it’s always clean and organized and the employees are always sweet and helpful. When you go, ask for Jessica. She pretty much single-​handedly converted me back from online shopping. She’s über helpful without that ever-​so-​annoying pushiness that retail employees often have. :)

Great place. Went looking for something for my girlfriends birthday. The staff was very helpful. Greeted me as soon as I came in. I was able to find a great gift. I am for sure coming back again.

Usually I pass this store up however the visuals coordinator did a great job and I walked in. There was an employee dressing up mannequins she did not bother to greet or assist. She did however help two clients and completely glossed me over. I made several attempts to get her attention to ask a couple of questions; all the while she did not acknowledge my existence. The buyer for the clothing has an excellent eye for fashion that is current yet timeless and it looks pricy and fits with the clothing you may find in Nordstrom Savvy, TBD, and Macy’s Impulse; therefore making it a store that has substance. Most of the other odd accessories looked like an attempt at being like Urban Outfitters but it was all reasonably priced and on trend. I came into the store at 1240 pm on Monday 9 – 30. There is one worker who failed to acknowledge me and might I add lost a client as a result. Please train your staff to acknowledge everyone regardless of race and petty attempts at judging socioeconomic standing. I want to come back however the service was very unwelcoming and cold.

I’m always at hillsdale mall and I pass this place every time. I decided to walk in my first time. The place is really small barely anywhere to walk in. Sadly, I wasn’t greeted or asked for help by any employee my whole time I was there. I literally walked in, looked around (hoping I was going to be asked for assistance), I even looked a bit lost and still not a single word from the employees :(

Great Store. Good staff.

I love this store. They have a fun and different selection and the jewelry is priced great — even better on sale.

This store is cute. I haven’t actually bought anything here, but I always like to stop buy and browse. I’ve seen some cute scarves and jewelry.

Want to know my little secret when it comes to getting quality dresses at a reasonable price? FRANCESCA’S! I am always in a rush to find a dress because I get invited to things at the last minute. I always remember that I can count on Francesca to find a great dress on the cheap.
They have a wide variety of styles and colors for every occasion. They even have sandals, scarves and accessories to complete my last minute look.
I just love this place and I am so glad there is one right by work so I can go on my lunch.
Drop by the next time you need an outfit in a crunch!

This is by far my new favorite store at Hillsdale! I have been to there Burlingame location once before and was so exited when I found it in my area.
They have the cutest clothes! It’s great quality and very reasonably priced — not too pricey for being a boutique store. I absolutely love all the accessories and random goodies they sell — I’ve seen adorable wallets, iPhone cases, night lights, etc. I’m going through an Owl phase and recently bought an owl plushie, owl car freshners, owl key holder, and an owl hook. I couldn’t help myself! My mom bought a beautiful yellow leather purse and penguin iPhone case. My sister bought 2 scarves (they were buy one get one half off!).
Francesca’s has a great variety of original things. I never leave empty handed. They always have some sort of BOGO sale going on in addition to the items they already have as marked down. The girls working there have always been nice and helpful.
If you are my friend and you are reading this, please get me a Francesca’s collections gift card for my birthday :-) Haha this is how much I love this store.

I’m a fan.
Even though they were about to close the store (came here 10 min. before 9pm), I was still greeted by a friendly staff member. This is huge. I used to work in retail and I HATED everyone who came in 15 min. before we would close. I’m sure the girl would have helped me if I stayed longer but I felt bad so I said I’ll come back another time.
As I’m sitting here writing this, I feel I should stop by there to pick up a few things.

WOW… I thought the Emeryville store was great. This place has nothing on that place!!!
Francesca’s is by far one of my favorite girlie accessory store. Where else can you everything you need in one store?!?
I managed to come in this place and spend $ 100 bucks on earrings and bracelets. YIKES… but well worth it :)

Love this store! They opened last Saturday, June 9^th. This is definitely a store that was needed at Hillsdale. It’s so much easier to park here than the one in Burlingame and they have better stuff. The staff is really nice and very very helpful. I will definitely be here again within the next 2 weeks and there will be one opening soon at the Westfield Shopping Mall in Downtown SF.