Ann Taylor

The manager «Shellen» was a horrible bitch! She’s black with short hair if you want to identify her when you get into the store.
Since the first minute I walked into the store, she’s looking at me in the way she disliked me. Without any greeting, she asked me «What are you doing here», instead of «how can I help you». I said I’m here for online order returning. I was putting my returns in a bag on the counter. Then she said «If you do not pull them out, I would not reach into there». Okay, I put my clothes out.
Then she said she could not return my order with the online order print out, instead the receipt in the mailing box is a must.
I left the store and called the customer service. The customer service representative said customers are allowed to return with the online order printout, the receipt coming along with the order is not necessary and suggested me to talk to the manager in the store or file a complain if I’m unstatisfied.
I went back into the store and told her that I called customer service and the answer I got from customer service is that online order print out can be used as a return evidence. She still said no that’s not a receipt. Then I asked who is the manager I need to talk to the manager. She said she is. Then I asked her name since I need to file a complain against her. She said «Shellen». Then I asked how to spell her name. She said why don’t you google online and threaten me if I do not move she will call the security to move me out.
I filed out a complain against her on Ann Taylor website. Bad salespersons like her should be kicked out from this good women brand, and bad manager should get well trained.

I was the only person not greeted when I walked in, I must have been invisible to the un-​polish group of women that worked here. Granted I was there to return something, though I was just in another store the day before at Stanford, and they were a distinguished yet very helpful group of ladies.
Wow, never have I experience a store with lack-​luster staff. No need to bash people individually, though I don’t think I will be shopping in this dinky, sad store again. It’s no wonder your store is not #1.

Although the store is indeed tiny with limited merchandise, you actually have the entire online inventory available to you. For me, it was like arriving at a spa the other evening after a disappointing and tiring couple of hours spent at Macy’s.
Stephanie, in particular, was exceptionally helpful. After zero help at Macy’s, it was like having a personal shopper at Ann Taylor.
By understanding styles and trying on sizes for fit, we ordered the right pair of pants for me. And by ordering online from the store, shipping is waived and the store discount is applied.

This Ann Taylor store has a strange layout. It’s quite tiny. The sales section was jammed next to the fitting room. It was incredibly small, and if there are a lot of people there, it makes for a difficult time browsing.
The store does run a lot of sales even on their already discounted items, so I don’t see why you would ever pay full price here.

Yordanka at Hillsdale’s Ann Taylor is an incredibly smart, helpful and thorough manager who left a very positive impression on me when I was in pursuit of tracking down a pair of hard to find Ann Taylor pants. I called a handful of Ann Taylor stores but of my experience with all of them she stood out as stellar. Firstly, she established the style number I read over the phone was for a petite size so inquired if it was appropiate for a good fit; I’m 5’6″ so it wasn’t thus we adjusted our search accordingly. Secondly, like a magician, she pulled a rabbit out of a hat by finding my sought after style pants in my size (that was on sale so the stock was extremely broken by that point) and charged sent it to me in S.F. This outcome coupled with Yordanka’s professionalism made my day. Typically in retail, my experience has been it is seldom you chance upon a motivated, sharp minded store representative with a kind demeanor who genuinely cares about successfully finding that item let alone a sale item. As such, Yordanka is truly a stand out in her profession! With patience and attention to detail, she has earned my loyalty to Ann Taylor. Lastly, she could be the role model for all of Ann Taylor employees because with skills like that their profits would soar.

I just wanted to share the wonderful experience I had at the Ann Taylor Hillsdale store a few days ago. I had purchased several items online, but they did not work for me, so I went to return them in the Hillsdale mall store. I could not have asked for a better return experience.
The store manager was very friendly and helped me out in processing all the returns. Some of the shoes were online exclusive, so could not be returned to the store, but they offered to ship it back free of charge. But I returned the majority of the items (over 15 items at least) in the store. To top it, in the middle of the transaction, I felt a little weak as I was recovering from flu. The store manager promptly found me the most comfortable chair she could find for me, and even got me a bottle of water, while she processed my returns. She even took the effort to check which receipt went with which items and which order, so she could return all items on the same order together (and there were a lot of orders and receipts!), and asked me to just relax and feel better.
While chatting over the transaction, which took over 25 mins, because of the amount of returns I had, the store manager explained to me, that while they would love to help all customers process their returns in the store, these transactions can get time-​consuming. So in a really busy time in the store, they ask customers if they would like to have the items shipped instead, as it takes less time for the store rep to process, and they have more time to help customers who are waiting to buy items. This made sense to me.
I had no idea of the negative reviews I read here, but my experience was entirely different and could not have asked for anything better. I usually do not post Unilocal reviews but this wonderful experience compelled me to post one. Thank you Ann Taylor Hillsdale store manager and employees for your help!

Same experience as others. Refused to allow me to return an item I bought online. Lady behind the counter didn’t even pretend to be helpful. No wonder there is NOBODY shopping at this store during the holiday season.

A beautiful store, but I didn’t even look at the merchandise as I only went in to make a return and was faced with terrible, deceptive customer service by the store manager. I had a similar experience as a couple other reviewers. The sales person started to process the return of several items purchased online and then Atika Sajjad, the store manager, stepped in and «offered» to mail the items to the warehouse for me to process my return free of charge since they were not shipped from the Hillsdale store. I clearly was confused and asked why I couldn’t just get a refund from the store.
She ended up convincing me to leave my items for her to mail in for a refund but afterwards I looked at the back of my receipt to find that I was entitled to get a refund from any Ann Taylor store. So I went back and asked for it and was given one as was due. Atika didn’t come back out and the sales person said of course they could refund my purchase.
Short story is the store manager is more concerned about her store’s bottom line than she is with providing the customer with what they are entitled to— refund of online purchases at any Ann Taylor store.

None of your friends, family members, teachers, or acquaintances warned you that life would turn out as it has. You can’t stand your «career.» You have no money. And you have no romantic prospects on the horizon. On the highway of life, it’s like your stick shift is continuously positioned in Low. And the calendar of your days, weeks, month… and years… go by with big frowny faces written on them.
Oh, life. Why can you not play out like a sitcom populated by attractive people living in gigantic apartments in the most-​expensive city in the US?
Silly me. My life is, really, pretty good. But I do on occasion need new clothes to wear to my good job, and Ann Taylor is – on the whole – there for me like a good friend. This newly renovated spot (in the old location) remains a reliable resource for good clothes. Oddly, it feels smaller (did Uniqlo eat up some of the space?) but I can generally find something that suits me. Sweaters in the winter, tops in the summer.
Good basics mixed with lively colors. Pretty dresses, but also «work casual» clothes.
The service is friendly and someone’s always around to help.
The sale section is in its own little room towards the back. It’s pretty cramped and hard to maneuver in there. I wish they’d change that, but I’m guessing there’s not really a chance of that.

The manager of that store, Atika, is horrible! She did not want to process my online returns because she was too lazy and said she would ship back my returns instead.
She told me that I wouldn’t be charged the return shipping charge because the store was sending it back. Wrong! She also said they would get it in a few days and credit would be given within a week. Let me tell you, it takes about a week to receive an email saying they have processed the return and 1 – 2 billing cycles for the credit to be seen on your credit card statement!
If she would have done the return at the store, I would have received credit back to may crediit card in 3 – 4 days as I have in the past. Thee return policy states that items can be returned at stores so long as they are not part of the wedding collection.
That manager should be fired! Terrible customer service! I hope the other employees do not learn from her.

Definitely one of those horrible customer service stores. The cashiers (yes, multiple of them!) do not know how to deal with multiple customers. Me and my friend were both paying for our items today and other customers walk up to BOTH of our cashiers to ask them long-​winded questions WHILE we are paying. BOTH of our cashiers actually RUN OFF to help THEM after they were already in the process of helping us without asking THEM to wait nor offering us apologies. Mine didn’t even ask me if I wanted a bag, I had to ask. She could’ve spared 5 minutes to help another customer while I was standing in front of her holding out my credit card but she couldn’t spare the 5 seconds it took to ask me if I needed a bag? RIDIC!
They seriously need a Salesperson 101 class on letting other customers know they have to wait because customers are already being helped and offering shopping bags.

This is the closest store to me so I’ll go when I have no other choice. I have their store card and received a coupon in the mail so I visited to see what I could use my coupon on before it expired. Like another reviewer mentioned, the customer service there is a little… off. When I first walked in, no one greeted me, and there were very few people in the store. Then as I shopped and started picking up some items, the same older lady kept asking me how I was doing, if I needed help, if I wanted to start a dressing room, if she could hold my items for me… it was totally overbearing and a little annoying. Finally I did try on some items, liked a couple of items enough to purchase them, but when I walked up to the registers, no one was there. I waited a few minutes, contemplated leaving, but then remembered I had invested time trying on things and wanted to ate advantage of my coupon. A different lady rung me up, but no small talk, etc… I casually mentioned this experience to a coworker of mine and she said this happens to her too, but she always thought it was her. Nope. Not sure what’s going on at this store, but maybe a little extra training would help make this a more pleasant experience for your customers. I guarantee you I’d visit more often and surely purchase more. I do love the clothes, shoes and accessories.

Finding an Ann Taylor store (not the «Loft» variety) is a rare occurrence. So, I was pleasantly surprised to find one here at the Hillsdale Plaza. My boyfriend was at a conference at the nearby Event Center so I had a few hours to kill. This Ann Taylor isn’t the best, isn’t the worst and I did walk out with a sale cardigan for an extra 40% off the sale price.
This location is kind of on the small side and it seemed a little sparse. It had a well-​laid out sale section and everything seemed pretty organized by sizes which is always nice when you’re digging through clearance sections.
At first I was struck by how friendly and helpful the sales team was. A few different ladies came up and asked how I was doing, etc. Then after about 10 minutes in the store, it was getting obnoxious. It wasn’t just me because I saw them doing it to everyone else in the store-«Are you STILL doing okay?» «you doing okay?» «Are you SURE you’re doing okay?» «Let me hold this for you.» No, REALLY, let me hold this for you.“
It was really overbearing after a while and I couldn’t browse in peace. Finally, when I was ready to check out, none of these helpful ladies were anywhere to be found. There was one chick at the register but she was on the phone-​then when she was done with her call, started to walk away. I said «I’m ready to be rung up.» And she said «NOW you want to pay for this.»
All in all a very odd shopping experience. I love Ann Taylor but this location was flat out weird and not a relaxing shopping trip. Oh and also they had no bags! Well they did but only the super size giant bags. I didn’t want to schlep one tiny cardigan around in that so I had them just wrap it in tissue and I walked around with it like that. I guess since there are not too many other Ann Taylors around, it’s here or nothing.

The worst customer service at this location. They refused to process an online return (which their website clearly states I can return items to store) and had to ship it back to their processing center. 1 month later, still no credit. I’ve called their customer service and emailed, and each time have received the response that it should be processed «next week». The associate at the store assured me that the return would be processed immediately when I hesitated to let them ship it, and now due to system glitches, they cannot even find my order in their system and no one can explain to me why or when this will be resolved. I will allow another week for the processing to take place (giving them a 4 full weeks since the delivery confirmation arrival at the fulfillment center) and submit a credit card dispute if I do not receive my credit by that time.

What a wonderful experience here!
So I’ve always thought Ann Taylor looks were so put together and professional but more aimed for the petite and thin. I went in anyway on a hope & a dream that SOMETHING would jump out at me and be perfect for me to wear to a business meeting in a couple days.
Every gal in here offered personalized customer service. They immediately and tastefully took notice of my body type, welcomed me with a smile and asked if they could show me the modern Fit for CURVY girls! I loved it! They fit me like a glove!
Yes the pants were $ 128 but they happened to have a 20% off coupon they offered that day and VOILA! I was a happy girl with a new pair of gorgeous glove fitting slacks in a modern style.
They did their best to bring me a fun shirt to fit my desires as I described them. I truly appreciated how they all seamlessly changed hands with me through my visit and I felt completely taken care of.
From the entrance, to finding my size, choosing shirt & jacket combos, and trading sizes and colors once in the fitting room — these Ann Taylor girls knew their stuff!
Thank you, ladies! I’m now proud to be an Ann Taylor gal!

I like Ann Taylor, and the service is good, and the sales are just OK this season, but the colors are so drab. It’s like walking into a sketch that hasn’t been colored in. Friendly staff, clean store, nothing wrong with this location, but I am hoping for color soon.

I’m particular with Ann Taylor’s customer service but my experience there this past weekend was fantastic. I was pleased when the rep at the register offered to wrap my purchase and she was courteous with a smile. I was happy, not only did I wrap it up with my Christmas shopping… I walked out of that store feeling good that I had hoped for.
Believe me, I had a few bad instances in the past when it came to shopping at Ann Taylor stores.
Please keep it up!

I love Ann Taylor and have been excessilvley shopping as of late. I had received a coupon in the mail for 25% off my purchase. I had just bought some items a couple of days before. None had been worn, tags still on I had receipts. Manager would not give me the priced adjustment. 25% of $ 300 is $ 75 that is alot to me. I now shop at the Stanford and Burlingame location instead. Much better customer service.
I hate coming here now. No one ever greets me or offers assistance till they are ready to ring me up! Racial profiling!