Gap

Customer service needs a facelift. My daughter went in with the original receipt to exchange an Xmas gift. She specifically asked for a gift card in exchange and the dumb ass cashier credits the credit card used instead and says oops too late. So I phoned Liliana who says she is one of the managers and she really didn’t know how to deal with the situation and I doubt any thing will be said.

Gap can be kind of hit or miss, but I have scored some good deals over the past few years at Gap.
Today, I went and checked out their sales racks. Gap was doing a promotion where there was an additional 50% off sale items. The sales racks were a little messy and some sizes were in the wrong spot, but overall it wasn’t too bad. The racks weren’t overly stuffed (this makes it extremely difficult to browse). I was able to find a cool pair of grey jeans that weren’t overly long for my petite frame, and a shirt for the boyfriend.
The jeans were only $ 25 and the shirt was a cool $ 8 (it was even cheaper than I had originally read on the sales tag). Hooray!

HUGE props to Lauren! This store’s employees are all usually pretty great but Lauren is extra special. I realized I had left my car keys in a jacket that I had returned (I put them in the pocket when I tried it on for the last time that morning) and called after hours hoping someone would pick up. Luckily she did!!! I was able to retrieve my keys the next morning. THANK YOU THANK YOU THANK YOU!!!

Worst customer service ever! It’s December and I’m the next person in line and they close the register at gap kids and tell me to line up at the register at the gap — who’s line is super freakin long.
I head over there but think it’s ridiculous and go back and tell the sales person at gap kids that I didn’t agree I had to wait in line there when all I was buying was kids stuff.
She tells me she’ll ask her manager if they’ll open the register. I wait another 5 – 10 min and she comes back and tells me her manager is coming to talk to me. I tell her I don’t want to wait if she’s not going to open the register for me. She says maybe she will.
I hold out hope that the manager understands what customers’ needs are and actually care and I wait another few minutes.
Manager comes and plays stupid and says the check out line is «over there» (hope lost).
Seriously?
1. I already knew that
2. You knew damn well why I was standing there — acknowledge that and don’t play stupid.
3. If that’s all you were going to do — you should’ve told your girl «we can’t open the register but let her know I would be more than happy to discuss that with her if she’d like to talk to me.» (I would’ve said no and simply left)
4. Don’t tell me you can’t open it just for me — open it for everyone buying stuff at gap kids!
5. I counted at least 3 – 4 salespeople just folding clothes — more important than helping customers I guess…
6. At least two people walked out in the time I spoke to your salesperson and you because they didn’t wait — as in — open the damn registers!
7. That’s why everything in your store is always on sale — sucky customer service.
And lastly…
It’s CHRISTMAS SEASON!!! Open the damn registers!

Before Gap remodeled their store, the store was spacious and men and women’s clothing had more room, the kids and baby were separated. There were more checkout lines and fitting rooms. The remodeled Gap, has downsized their store to add baby gap and gap kids, it feels cramped with less open space and the store is more dim, and not as bright as other gap stores. The merchandise is good, khakis, jeans, etc.
But the store layout is disappointing, Gap has been through remodels, but this remodel was not good, it needs more checkouts. Overall the sales are good, if they can improve their checkouts, they will get higher ratings.

Neat store and usually we come to gap to shop something for my DH. They have good sales during special occasions and DH loves to grab a few picks here and there for casual wear and this for sure is a steal at a super good price and selection.

Since they remodeled, they have one counter open, for all 3 stores, with two registers! So there is always a slow checkout line. Even during the friends and family sale on the weekend– only two registers! Ridiculous. It’s also messy. The employees are very kind here, but always super busy.

super busy but huge GAP. has baby GAP, GAP kids and GAP body. they ran out of gflex pants that i wanted in my size but was nice enough to offer to check availability at another location. didn’t want to drive around so i passed.
the store is clean and well organized.
had great sale on entire store for the holiday weekend. 30−40% off depending on if you had a friends and family coupon or not. staff was very helpful and nice.

I’ve given them so many chances! Every time I come here they are out of sizes. Especially the kid sizes. I always walk out with nothing because they don’t have enough sizes. I’m not just talking one certain size… I’m talking about different kid sizes for boys and girls. Also, their staff is super clueless! They have the smart ones on register and the floor people have no idea how to do merch locators. Sooo frustrating. Also, it takes forever to check out! 2 people on registers for adult Gap, Baby Gap and Kid Gap. Absolutely ridiculous. This is the last time. I’m never shopping at this Gap again. I will give them one positive (for the one star)…their staff is really nice… but nice won’t get me to shop here.

Don’t go there as they don’t have enough cashier staff to check you out. Waiting time to check out will be more than 15 mins even though there are only 2 customers in front of you. So I gave up the purchase after they refused to open one more cashier.

Ever since they remodeled, Gap/​Gap Kids/​Baby Gap are all connected. This is both convenient and inconvenient. It’s convenient to be able to go to all three stores at once but inconvenient because Baby Gap is now upstairs. Like another reviewer stated, most moms with young kids are pushing strollers… which means we have to use the elevator to get up there when we could have just stayed downstairs (especially since Gymboree is just a hop and a skip away from Baby Gap’s old location). But this isn’t a super big deal, to be honest. The mall elevator is always working and it’s located at a pretty convenient place.
The reason I am rating it 4 stars instead of 5 is because the only place to pay for all three stores is the register counter at Gap (and at that counter there are only two registers opened every single time that I’ve been there). I’m lucky that I can go to the mall on weekdays but even so, the line can get long/​move slow, mostly because of the people who are making returns. I have no problem with that since who doesn’t have returns. But I’m just frustrated that shoppers cannot pay at Baby Gap or Gap Kids. Yesterday I asked a Gap employee the reasoning behind it and he said the registers at Baby Gap are being fixed. I’m not sure if that’s what they are telling customers because it’s been months since those registers have not been opened. Does it take that long to fix registers?
But the reason I’m always back is because Gap has really revamped themselves. Their recent lines include clothing with fun patterns and bright colors. They do have great sales both online and in store and I love their generous 40% off one full priced item coupon from time to time. Plus the kid’s sale section is awesome, especially when the items are on sale with an additional 30% off. I’ve gotten PJ sets for $ 4, dresses for under $ 5, etc. Those are rare but most sale items are under $ 10. Can’t really ask for anything more.
The employees here are always really courteous, helpful, and friendly. They have always apologized for the wait time and are really willing to help you without smothering you while you shop. And let’s face it, processing returns is tedious but they never bat an eye whatsoever, even if you have multiple online returns. That is awesome customer service.
I’m hoping the next time I go in there will be more registers opened so I can update my review and give them 5 stars!

Good Gap. I always have nothing to complain about. Store is always kept clean, workers are nice and not annoying. There’s even a sitting place in the front with a big table for bored folks.
Yes, it’s true. There are usually only 2 – 3 cash registers so if there’s some special sale, expect a long wait.

Authentic skinny jeans I lost 5 more pounds ugh need a smaller size !!!

As a mom, I’m so upset they moved the Baby Gap stuff to this store. First of all, it’s upstairs which means my stroller has to go up there, too. Also, it’s hard to keep track of your 2 year old in this store. The store downstairs was so much better an cuter. It had more inventory and the sales associates knew you. I rarely go in there anymore.

Service here sucks! They only have like 4 people working here (2 of which are on registers). Then it took me waiting around like 10 minutes trying to find an associate to get me a dressing room– the new layout of the store sucks! After trying a pair of jeans, I needed a different size so the associate called it in her headset– I ended up waiting another 10 minutes to have her come out and look for it on the floor for me, which she could not find. She then walked away after searching the shelves and by then I just had it. Wasted my time– you’re better off going to Burlingame. The staff and service at this location won’t be worth your time.

Shortly after I walking into The Gap today, the friendly sales guy, Glenn, asked if I’d found what I was looking for. In the midst of a monstrously bad day, I couldn’t speak and burst into tears when I tried.
Glenn took me under his wing, and became my personal shopper. Sure, Gap isn’t Nordstrom, but it was for me today with Glenn’s help. We looked at various tops and jeans.
Glenn picked out some Sexy Boyfriend Jeans and Long & Lean Jeans for me to try. I was between sizes in the Sexy Boyfriend, so I opted for Long & Lean. He was able to find me a pair that was just the right length too (score, Glenn — and thank you!).
On Friday they’re opening up the newly remodeled Gap at Hillsdale. I appreciate the excellent service and look forward to checking out the new digs.

I’ve been in this Gap store twice (with a coupon in hand no less) and walked out with nothing. Why is that?
— Badly organized — the first time I walked in, I felt like I couldn’t figure out where anything was. It’s a pretty big, but messy space. This might have been because it was during the holidays, but shouldn’t that be the peak time of year to be well organized for a better shopping experience? The second time I walked in, I still couldn’t figure out where anything was. It’s got the same overwhelming experience as Ikea except in a much smaller and less inspiring space.
— For the price, offering, and fit, I’m going to BR. At the end of the day, I’m still contributing money to the Gap Co. Fund, but Gap just doesn’t make anything that looks good and fits well on me. BR is a better fit, and Old Navy offers boring/​ill fitting cloths for cheaper.
— Clearance selection kinda sucks.

This is kind of my Gap that I shop at because I happen to live about a mile away. Now this Gap isn’t as glorious at the Valley Fair and Stanford location, but it has it’s perks. I really like the clearance section. Staff are super nice here and I can’t figure out why? But they keep me coming back.

Who doesn’t love a good pair of Gap jeans? Or their super comfy long sleeve tees or PJs? Well… this girl does! Below are a few pros and cons of mine from the Gap in the Hillsdale Shopping Center.
Pros —
*Pretty large store
*Very friendly employees
*Nice jean selection
*Large selection of exercise clothes.
I do have a few cons —
*Dressing rooms were full of clothes. This could have just been a fluke for my visit, but it’s worth mentioning.
*Long wait at the register. As I stood in a line of about 10 people, I watched two employees check out people while the store manager and two other employees had a conversation. I thought it was a bit strange that not even one of them opened up another register.
*Pretty small clearance section
Overall…great stop for all your Gap needs.

I was there last night to do a «quick» exchange of a cute pair of jeans for a different size. Luckily I was the first person in line, as the line grew to about 6 people before the saleswoman decided to call for backup. The exchange process took almost 15 minutes, because the saleswoman was unsure of how to proceed.
The wait is probably the only redundant negative experience I’ve had at this particular store. It’s clean and the salespeople are very helpful with helping you pick out particular styles, sizes, or recommending good buys. The sales section is the largest I’ve seen at any Gap store, and I’ve been to a few.
Positives: cleanliness, the helpfulness of the salespeople, current styles in stock, and large variety/​availability of styles/​sizes
Negatives: Waiting time in line and during transactions