Hyde Street Laundry

By far the best dry cleaner and alterations shop on the north side of town. The service and quality are second to none. HSL is a true part of the neighborhood and we are lucky to have them.

Saw the review on this place comparing to the opposite corner and decided to go in. Small place, but cute. Waited a few minutes and didn’t find anyone to accept my order. Hmmmm. oh well, time to take my business to the other side. Elegant Cleaner was much better.

Despite some of the not-​so-​great reviews of this place, I’ve been bringing my dry cleaning here since I moved in almost a year ago. It’s a wonderful place and the nice man who runs this place is great. He always pays really close attention to detail with my pieces and takes his time to get things right, like taking extra time to get stains out. It’s also really convenient this is only 3 blocks from my house! Will definitely continue to come back as long as I live in the neighborhood.

i had an ok experience.
the dress i got shortened is fine, but the job wasnt perfect.
the tailor left little strings where he did the alteration.
not a big deal, but i had to ask him to cut them– just not something that someone who did a really good job would do.
the owner is really nice, but i think the work could have been done better.
i probably would go back, just because it’s close, in my neighborhood, and open on sunday, but if i had something really important to get done, i would find someone else.

I was so grateful to discover that there was a place open on Sundays after walking around with laundry, and pants that needed hemming, in my car-​less arms. I needed to get my pants hemmed today for an out of state wedding next weekend and full-​time work and full-​time school M through Th prevents me from another opportunity. Unilocal gave me the low down on Hyde St. Laundry, and I walked about a mile over there.
As I approach, I see the ‘open on Sunday’ sign in the window and think to myself that all will be okay. I roll up, door is locked. Sign says, open sunday until 3:00pm. Nooooo! i thought. I then look at my watch. It’s 2:30pm!!! WTF!
I frantically called the number on the window and no one picked up, which I expected.
I appreciate your false advertising, Hyde Street Laundry. As a result, I will never bring my clothes to you, I will not let my wife bring her clothes to you, nor will I recommend you.
Good day.

I had absolutely a HORRIBLE experience at this dry cleaner. I endured the absolute worst customer service and treatment I have ever encountered in my life. I had been going to Polk Street Cleaners for almost 7 years and they are wonderful! I moved up to the top of the hill so I thought I would give hyde street cleaners a try. They charged me DOUBLE the price that Polk street cleaners did. When I told the woman behind the counter this she argued with me and didn’t even try to earn my trust or my business. BIG mistake as I do alot of dry cleaning and she would have made alot of money from me over time. I ended up paying over $ 200 for my dry cleaning as there was nothing I could do. I needed my clothes. They should be put out of business. They are absolutely horrible.

White couch + Red Wine + Karaōke House Party = potential disaster but tragedy averted b/​c my reliable cleaner at Hyde St was able to get it out. I raced down to Hyde and Green the next morning, right at 7:30 (by the way, this is the only cleaner in the city that I know of that is open BOTH Saturday and Sunday) to beg, beg, beg for a miracle. I got my couch covers back 5 days later and amazing; it was pristine, in fact in better shape than it was before. I actually had the couch steam cleaned months prior and it looked even better after the dry cleaning.
Not only did they help me in a pinch with my red wine disaster but I also bring in all my drycleaning and alterations with no problem. They are also really good about pointing out stains, missing buttons, holes (probably more to protect themselves). Another bonus-​I always get to practice my Mandarin Chinese with the owner Henry, who immigrated from China years ago; he and his wife have 3 young girls – feels nice to support a family owned business.

My favorite neighborhood laundromat. Mr. Henry and his wife are very accomodating. I go for wash-​and-​fold… makes life so much easier!

After my first few visits, i would have rated Hyde Street Laundry in the ⁴⁄₅ range but after discovering the unknown, unnamed laundry place across the street, and the exceptional service they offer, i had to rescend my top score.
The man that works here is very friendly. He noticed I was new to the neighborhood and welcomed me quite nicely. I’ll admit, i am super lazy and take my clothes in for wash n fold. The price here was great, like .70/​pound or something. Because they were so cheap, it never bothered me that when they weighed my clothes, they always included the basket. I mean, it probably weighs a couple pounds so what’s $ 1.50 extra? But still, the principle behind it is kind of messed up.
Anyways, it also didn’t bother me that it took roughly 3 days for me to get my clothes back because it was so much more convenient for them to do it than me. My gripe came when I asked them if they could return my clothes within 48 hours because I was going on a trip. They said no. NO? Honestly, I know i am lazy but it takes a couple hours to do the laundry. Surely it could be done in 48 hours. Well i just couldnt wait 3 days because I was on a deadline. So i grabbed my laundry and left. I wouldn’t have had too much of a problem with that, until on a whim i went across the street and realized it was Wash N Fold mecca!
I asked them if they could return my clothes in 24 hours and he replied «we can have them back to you whenever you want.» WHAT? Whenever. He went on to explain that it was just a couple hours to do a wash n fold order so if I absolutely need them back at a certain time, he can make sure they are done. I was shocked. He went on to say that their normal service is «bring the clothes in in the morning and i can have them when i get home at night.» Same day service is the norm? WHAT? Still shocked.
Long story short, for wash n fold at least, avoid Hyde Street Laundry becasue they take too long to return your clothes. The place diagonally across the street offers much faster service, at the same quality and price. They are equally friendly and the clothes smell equally wonderful. I repeat, AVOID HYDE STREET LAUNDRY for Wash N Fold!

There’s a cleaners on my block, but I schlep uphill 8 blocks for Henry & his wife’s perfect brand of alterations, skill, & service. I had bought a silk & beaded dress online & needed it shortened & taken in by New Year’s. The hem is tricky b/​c it is slants up & down like a mountain range. I couldn’t have asked for anything better. I’ve brought costumes here to be altered too. Jeans. I have no fear in bringing elaborate clothes here. I also brought an alpaca wool sweater from South America that had become half undone in the back. You cannot even tell there was a hole now. They KNIT it back together!
I have NEVER been disappointed, angry, or taken advantage of here. The family is amazing, and I give them credit for having finicky customers.
edit:
I agree with Eric N about Melanie G’s ebay duress. You didn’t describe the decoration or possible pleating on the dress. Unless it was a simple seamless polyester shift that could’ve come out of the dryer already flat, there’s probably reason the dress cost that much & took time to iron. If the dress was so simple, wouldn’t you have ironed it yourself?

Great neighborhood dry cleaner and alterations guy. I always receive friendly service here, and they do good work for a good price.
My favorite story from this place was the day they were filming outside his shop for a scene in the remake of Seven Year Itch (did that ever get made?). He was ECSTATIC to get his shop featured in a movie.

I just entrusted a (gulp!) 300 dollar bridesmaids dress for alteration… it was taken in and taken up.
The job was done expertly.
Quickly.
And affordably.
I have a new tailor.
Amendment:
I have had some questions of how much: The dress had several layers that need taken up, and it needed to be taken in (in a complicated manner). I was quoted $ 130 at one place, $ 100 at another, and at both of those places I felt too scared to leave the dress at. My vibes are almost always 100% accurate. I felt like this place would treat my dress with the love and respect that I am treating it for its insane cost… and they did:)

After trying out the other places in the neighborhood, and having a terrible experience with Peninou, I’ve been a fan of Hyde Street for years. Henry and his wife take great care with everything. They’ve never ruined or lost a single item of mine and they’ll let you know if they can’t get a stain out. They are also great for basic alterations, like original hems on jeans. Added pluses are their Sunday hours and when their three adorable daughters are in the store.

Please read this before going to Hyde St. Cleaners. I should have looked these guys up on Unilocal first and am now kicking myself for it.
The situation — I took in a top to be altered (taking the seams at the top of the shoulders up a bit because the collar was too low). BIG MISTAKE. I cannot attest to their dry cleaning abilities. But do not take anything you care about there to alter.
My beef — 1. They «lost» my top.
2. Promised they’d call me when they figured it out. They didn’t. Turns out wifey took it home and forgot to bring it back on the day they said it’d be ready.
3. Unprofessionally, they were not apologetic — just very matter of fact. I guess it happens everyday and I should just accept that.
4. Went back the next day and the seam on the shoulder was visible (i.e. stuck out the edge of the sleeve!) and
5. FOR SOME REASON, she CUT part of the sleeve OFF! There are jagged scissor cuts on the left!!! Oh, and the right sleeve is shorter than the left. WTF.
Totally unprofessional and shoddy workmanship. I will never give them my business again. You’d think with so many dry cleaner/​tailors in the area, they’d work harder for your business.
This was a BIG disappointment as I’d like to patronize local businesses in my neighborhood. But I guess I’ll have to walk a bit farther for a tailor next time.