Love Ray and all the staff. He must be the happiest man in SF! Clothes are always clean and ready when he says.
Rob G.
Tu valoración: 5 San Francisco, CA
These are nice folks, they work hard, they are honest. They don’t deserve 2.5 stars that’s for sure. Yes you’re not going to get the folks behind the counter to sing and dance for you but that’s not a drycleaner is for, is it? They have done a good job on my shirts and other items so far.
Judith B.
Tu valoración: 2 San Francisco, CA
Ray’s would have received five stars but for a recent unfortunate experience. For years he has been our go-to cleaners for expensive garments(he is not as close as many cleaners, so a local company does shirts, etc.). My husband took in an expensive(my standards) Burberry raincoat. When he got it home, he discover one of the shoulder flaps had been torn off. He contacted Ray’s immediately and they did something I consider dishonest. They told my husband they would«investigate» the problem and managed to beat the sixty-day rule for filing a claim. They ultimately did NOT replace the shoulder strap. My husband took the coat to Burberry and paid to have it repaired. Ray’s should have«made good» on this problem. BUT: they generally do a great job on wool and silk items. Just be careful.
Dan H.
Tu valoración: 4 Berkeley, CA
They do a better job cleaning my shirts than any other cleaner I’ve been to in SF. No odd wrinkles or shiny spots from over-pressing. I haven’t tried anything in the way of special requests or alterations, but they’re always friendly when I come in.
Nate B.
Tu valoración: 5 San Francisco, CA
The quality and service at Ray’s is unmatched. They are so accommodating about turn-around time and special requests that I can’t imagine going anywhere else. I’ve done same-day-service with Ray’s on more than one occasion and I’ve never had a problem getting the turn-around that I need. The only downfall: No Credit Cards accepted. They do take checks, though.
Daniela L.
Tu valoración: 1 San Francisco, CA
Very accommodating on the phone. Not so in person. I always feel like apologizing for bringing my clothes in, for actually giving these people some business. The woman at the counter is not friendly, not even close. She once refused to steam iron a dress I needed because I wasn’t giving them enough time. Two days apparently wasn’t enough time, even though she told me ONTHEPHONE that it was plenty. I don’t think she realizes that she needs me and my skanky-ass clothes to pay the rent for this joint. I’m not going there again. I can’t stand patronizing glares on my day off(the ones I get at work are more than enough)!
Amanda M.
Tu valoración: 1 Chicago, IL
I am not a fan. While I do think they do good work, the service is terrible and they do not accommodate their customers.