Zales

Staff is rude. They asked me to come back an other day (when a manager is available) because they couldn’t resolve my problem.

Hubs loves his ring so that is a plus but everything else is a big negative at this location. We needed to get him a new wedding ring so after shopping around, we found a perfect one here. We opted for the insurance and like every other place, the condition is that you have to have it inspected every 6 months. My wedding ring gets inspected in February and August and his would have been March and September. We asked if we could have it done early, the same time as mine and they said «absolutely». We show up in August and they tell us that we HAVE to get it done in September, they won’t sign the paper in August. So now we have to make a trip to the jeweler once a month for four months out of the year.
It is also a mixed blessing that they ONLY document your inspections on a piece of paper. It sucks because you HAVE to have that sheet of paper with you when you want to get inspected so if you ever happen to be in the area, too bad. No paper = no inspection. It is probably a good thing though because their computers NEVER work for anything (except opening a credit account and ringing up purchases, oddly enough). We opened a credit account to get Hubs his ring and to establish credit, so it was kind of a win-​win… I have never had to work so freaking hard to pay someone money! You can only sign up to make online payments if you have the card. We told Zales (the 1 – 800 number, not actually this location) that we didn’t get a card so we needed one to make payments. We verified that the address was correct but we are still waiting on that card to get here and we have had his ring for 6 months now. So we went in to pay the bill. The computers were down. And then they couldn’t pull up his account information. And then they couldn’t pull it up without HIM being there, I couldn’t make a payment without him. And then the computers were down again. So we eventually just paid off the whole thing so we do not have to deal with these guys except twice a year for the stupid inspection.

THE WORST Customer service ever!
Lee Kaufmann I hope i get to speak to you. One of your staff had no issue telling me that they are working unsupervised. IS this how Zales run’s they’re business? For the last 48 hours i have been trying to get an update on my ring and i continue to get the run around. I am told that they are short staffed so they cannot help me at the moment. I wish my husband would have taken his business somewhere else!!!
My name on file is Alba Lizarraga, Lee i hope to speak to you! You need to be aware of what is going on at your stores.

ordered and tried out 3 rings from online. So I came to the store site to complete some returns. A new staff named Brian (?) was exceptionally helpful and he effectively helped resolve an issue that was a mistake done by his fellow colleague.
Thank you Brian!

My fiancé and I came in looking for a wedding band. We knew what we wanted and Leia was extremely helpful. She was quick to help us and answer any questions that we had. It was an enjoyable experience for something that we will be cherishing for the rest our lives.
I highly recommend asking for Leia when walking into this Zales!

I went into Zales a month & a half before I wanted to propose to my girl friend during their special event to custom make the perfect ring. They were very patient with me for weeks as I chose the right amethyst stone for the ring. Then that magical day at Disneyland came when my girl friend’s son asked if she would marry me by the wishing well of the castle, & made all my future dreams come true.
I want to personally thank Erica & Bryan for helping me along the process & taking good care of me. I don’t ask for anyone else but them when I need assistance because of their genuine care for their customers is true.
Thank You :)

Worst service ever. The women were rude and suggested I order my ring online. I guess they don’t need the business.

READ CAREFULLY SO YOUR NOT CONFUSED. The customer service here I believe was not too bad. Its the overall zales experience that I had a problem with.
Ring Quality — A+
Customer Service — B–
Selection — C, but look online they do have a lot to offer.
The main problem was the ring size. Not their fault I know, totally mine I was way off, but I had bought the ring online and had it shipped to store where they talked me into the warranty. That covers, theft, resizing, etc, which was great. The only thing is they don’t have someone onsite to do that so you have to wait 2 to 3 weeks! Same amount of time for me to return it and buy a new one. Also they said the warranty didn’t cover the size difference I needed and I would need to pay extra. Not the original agreement at all.
I feel like the warranty is a bit of a bait and switch. It will cover theft but only if its stolen on a Tuesday, it will cover cleaning but only if its not dirty, it will cover resizing but only if its for the average finger size, It will cover the diamonds falling out but only if they fall out in a certain portion of the UK that is no longer habitable.
Make sure the read the fine print!

During Christmas I want to this Zales to purchase some Christmas gifts. I purchased an expensive item and when I returned home I noticed that I was charged for some items that I did not purchase. I called the sales lady to discuss the issue with her and explain to her that I was not happy with what happened. Of course I gave them a very bad review on Unilocal.
Well when I finally got around to take care of the matter I visited the store again this last week. I met with the store manager Bryan who will assisted me to get all of this mess taken care of. He refunded me the amount that I was overcharged and also helped me to take off some unnecessary charges for insurance etc. It was very polite and apologetic for the mistake that his sales person made. I appreciated his attention to help me take care of this matter and refund me for the overcharges.
Honestly I don’t really know if I would go back to this Zales again, but if I do it will because of the manager Bryan Banting.

I purchased my jewelry from Erica. She was as sweet as could be –very personable and friendly. I had been wanting to buy myself earrings and a ring. I went in to just casually look, not thinking that I would really purchase anything. Erica really helped me find the perfect set of earrings and diamond ring. I did not feel pressured at all! What really topped off my experience is that the price that I paid was incredible. She made sure I got what I was looking for within my price range. While I waited for the payment and warranty information to process (I also opted into getting the Zales credit card) she cleaned an old ring of mine. It looked SO beautiful and sparkling afterwards. It seems the review on the place is horrible but seriously ask for ERICA! :)

I purchased a watch for my significant other for Christmas — not from Zales. When I took back to the original dealer I was told they didn’t have the tools in store to «size» the watch for me. We were disappointed but decided to walk in to Zales to see if they could help us. The manager (gentleman, do not remember name) and sales associate (woman, also do not remember name) told me initially it would cost $ 15 to size the watch and then maybe after seeing my disappointed face and as I thanked them and almost left, the manager asked if he could see the watch. He took it, sized it, cleaned/​polished it and gave it back to us within a few minutes. I was really grateful and wish I had given them the business to begin with. For my future needs and jewelry shopping I will be returning here. Thanks again for creating a great experience for us. Much appreciated!

Lot of negative reviews on here, but honestly my experience was great here. The 2 individuals who helped me out (I don’t remember names, but it was the manager and another woman) were very, very helpful and were not pushy or salesy at all. they answered all my questions and allowed me to choose. They were also very patient, I was in there for over an hour looking at different things. other jewelry stores i found to too pushy, trying to get me to get their credit cards and buy this and that… this was a really good experience.

OMG, why is it a hassle every time we come here? Either they have computer/​internet problems, or they’re too busy to help us, or the person just doesn’t know what they’re doing. It stresses me out and makes me never want to come back to this location. I’m trying to take care of my ring with the biannual cleaning and inspection my husband paid for, but it’s such a pain in the arse.

Horrible customer service! The older sales woman, is extremely rude every time I have to take my ring for inspection. My ring, which is supposed to be 14k gold, changes color to yellow every few months and I’m not even wearing it very often. I hate the fact that she makes me wait for a 2 minute thing just because she is trying to make a sale and be really pushy about it. And it usually takes a loooooong time.
When I was choosing my wedding band, I chose one that I liked but she was trying very hard to sell me the more expensive one. So when I was trying the one I liked, she looks at my finger and says «oh that’s UGLY». Who calls their own product ugly specially if the customer likes it, just to sell a more expensive one.

My wife and I bought our wedding bands here (though not engagement ring). I was satisfied with the prices for both of our rings (though, I got mine online). Customer service was excellent; no questions asked on ring cleanings and resizing and they work seamlessly with their online store which was great. Selection wasn’t that great, but despite a small selection, we did find what we want.

After looking for the perfect engagement ring for my girlfriend I first bought a ring at another jewelry store. Even thought I liked the ring I felt I could do better, besides i wasn’t happy with the fact that at checkout they charged me more then what they had originally promised me. I shopped around and after surfing the web I found the ring that just like my girl, stood out from the rest. After getting more info I realized Zales had this ring. I called all the Zales stores in east county but none had it. I finally called the mission valley store and was told to come in and check it out. I went in on a Wednesday and as soon as i saw the ring and held it in my hand i knew that I had found the ring. As happy as I was i didn’t want to get fooled again and before we could continue i asked to see the final price. Veronica was real nice and never pushy to buy it. After seeing the final price out the door i was very happy. The only down side was that the ring after resizing and engraving our names inside of it wouldn’t be ready until Tuesday of the following week. The anxiety of proposing was killing me. After checking the forecast I got some bad news. I wanted propose on the beach and the forecast for Tuesday and Wednesday was «showers» Awwww this couldn’t be happening to me. Woke up Saturday to a beautiful sunny day. Blue skies and the sun was bright and yellow. It looked like summer in October. I decided to call them and see if they could have the ring on Monday so we could try to avoid the rain. After they checked the status of the ring they called me back with the greatest news ever. Three days after the purchase they had the ring ready for pick u!!! The ring was soo beautiful and I was happy and impressed with how fast they moved to have the ring ready. That day everything was so perfect I proposed right on the beach in front of the blue ocean, blue skies, yellow sand, and bright sun. It looked like a scene from a Hollywood movie. And best part of all this was that she said YES!
Thank you Veronica and everyone at your store for working hard to have my ring ready in such a short notice. You guys made all this possible.

AVOID THIS PLACE AT ALL COST.
Went here to have my engagement ring repaired (which I, thankfully, did not purchase at Zales). They absolutely butchered it while providing the worst customer service I’ve ever seen.
AVOID THE JEWELER! He has no idea what he’s doing. When they gave me my ring back, I immediately started panicking about the damage and her response was «Yeah, our jeweler was really hesitant to work on that because it’s so delicate.» THEN DON’T WORK ON IT AND GIVE IT BACK TO ME.
Save yourself the emotional turmoil and avoid avoid avoid.

There is a reason that it has taken me so long to even come in to discuss repairing my broken chain on my necklace. And their service today reminds me why, I go in with a $ 500+ necklace with a chain that broke and the girl would not even try to repair it yet continually push and push to buy a new chain. I ended up grabbing the necklace and walking out. To sell products you need good customer service first, pushy sales associates mean loss of business.

I think i was about 17 when I first started drinking. I was young and reckless and my friends and I were known for our ability to consume some firewater. One particular night, I borrowed my parents car and a few of my friends and I hit up a party or two. On the way home, my buddy puked out the window and all over theoutside of my parents car. I had to pull into a strangers driveway and wash the car at 2am before I could take it home.
Point of the story is… I had a good thing and it was ruined and I had to fix it.
Ok, that story really was pointless but hey… I will never go to Zales again. I went in to buy a simple ring and was annoyed/​harassesed/​bother by the girl trying to upsell me but give me a break. Since than, a diamond has fallen out three times so three repairs. At one point I even went to pick up the ring after getting the diamond replaced only to discover that another diamond was missing. This place is garbage!

Daryl is absolutely great. I ordered a ring from
for valentines day and wasn’t happy with it. I called the customer service number, and was told I could return the ring to the store and find something else.
Unfortunately, it seems the customer service people aren’t very bright, and they were wrong. When I went to the store, Daryl was very understanding, and apologized for the mix up, and let me try on all the rings I was interested in.
I found one I really liked, but thought I’d probably have to send back my old one, wait for my refund, and then come back and buy this one. Luckily, my Fiancé is the best in the world and put the new one on his credit card :) and I’ll send the old one back.
The
policy is idiotic, but Daryl is amazingly helpful, and realized that for us, a few hundred $ is a big deal and I wanted to try on tons of rings to be sure I had the right one :) He also matched the online price of the ring, even though that wasn’t the price in the store.
Bottom line, Daryl is great,
sucks, so always go to the store instead :)