Kay Jewelers

Buyer beware Movado does not accept returns no exceptions. No matter if you purchased it 10 min ago or 2 min ago they absolutely will not return your money. They will not inform you before you purchase your watch. They will only point at the small sign and look at you like your crazy for even asking. I thought Mavado was absolutely one of the best companies, but I was wrong. Even their employees think that Movado is wrong for having such policy. They would change it if they could, but all they can say it’s not up to them. Shame on you Movado you should listen to your employees and your customers. 1 star for the employees they’re awesome people. You have been WARNED avoid Movado outlets.
I would recommend Kay’s Jewelry for purchasing they have a 30 day return policy and the latest watches out. Movado outlet does not :(

If there was a minus star option, then I would have chosen that for the appalling customer service received at the Fashion Valley store! My demeanor entering the store was of a relaxed and excited nature. It only took the staff member (ID # 274 925) five short minutes to impact me so negatively that I left feeling angry, frustrated and upset and I am a very relaxed individual. The lady was extremely abrasive and aggressive. I have always been happy with the customer service I have received over the past 10 years from the North County Kay’s and was desperately disappointed with the staff at Fashion Valley (which is my now local store). I will NEVER return to this store, as it was THAT BAD and will happily take my business elsewhere, to someone who will appreciate it. I am completely shocked they are trying to run a successful business, when they are offering that kind of «experience».

I have a LeVian ring under life time warranty that needed repair. The ‘Italian’ clerk refused to help me because there was no history of the ring being inspected. He wanted to charge me for the repair. Thankfully, I knew better.
I immediately took it to the Fashion Valley Kays location. They were courtious and sent my ring to LeVian for repair with no questions asked.
Your clerk should be ashamed of himself.
Thank you Fashion Valley Kays.

Today is my birthday and my husband got me a new fossil watch online. If we lived closer, we would have gone to a fossil store to get the links removed for sizing, but since there isn’t a nearby store, we figured we would go to our regular jeweler and pay a small fee. We assumed it may be 5 – 10 dollars max.
We walked into this store and my husband mentioned that we hadn’t bought the watch at Kay but that we are regular customers, could we get some links removed? We were told it would be 20 dollars for about 2 – 3 minutes worth of work.
I’m pretty upset by this because that is highway robbery. I expected a small fee but for 2 – 3 minutes worth of work, that is an exceptionally high price to pay. I also understand I didn’t buy the watch at Kay, but my husband and I have been loyal customers and have spent well over $ 7,000 previously.
Perhaps my parents taught me better customer service than is realistic to expect, but after no customer loyalty treatment on something so throwaway simple, I think I’ll take my next jewelry purchase business elsewhere.

It’s Kay. I wish I could end my review there but it won’t let me. I had popped in here a while back to browse for a gift but more so to burn time while the wife shopped elsewhere. I speak several languages and none of them in «just looking“‘seemed to translate. Clueless, pushy sales… Feels more like a used car dealer in Texas

I was looking for wedding and engagement ring as my boyfriend told me to pick up whatever I want.
First, I asked a guy (Chris) to give me to try one (I had picture on my iPhone). He asked me 3 times if i want to try and who wants to try. I got mad, I know I look very young without make up but that was rude!
So he was obviously trying to sell me more expensive item and didn’t care what I liked and what I didn’t. He talked about third ring for anniversary and that we need to get it too now.
I was clear and said I’m not buying anything, I’m here to try and to pick.
He offered 4 times to open credit card there.
Omg. This is too pushy, rude. We are having a wedding and choosing rings is an exited thing! Not here.

I have to say that Kay Jewelers Mission Valley Mall is by far the worst jewelry store out there. After seeing so many bad reviews, I thought why not give them a chance. I should have listened to the reviews, this store, employees, manager and district manager are completely useless, they are only worried about covering for each other’s poor customer service and/​or complaints.
I purchased a solitaire for my wife as an upgrade with diamond and mount separate. When my bill came there was an extra charge of $ 1200. When I called up to ask what it was, I was told it was for a custom ring. I never requested a custom ring, and was never told in the store by the sales person (Keith) that it was going to be a custom ring. (Back to that fiasco in a min)
Initially I was told the ring would be ready for the holidays (Dec-​19) and went in to pick it up, and it was not ready. I called the next day and spoke with Fidel the store manager and said that it would be ready the next day. I arrive the next day and no ring… and guess what… It was the store managers (Fidel) day off, go figure. I finally got the ring and that’s where it gets juicy. When I realized the $ 1200 charge I contacted the district manager Lisa Tate (619−990−6267). When she finally called me back, the only thing she kept saying was what a beautiful ring I bought and how all the employees went above and beyond for me… really…really? Now since the ring was «custom» I could not return it. I told her that the employees have to be accountable. Long story short I’m now stuck with a ring my wife no longer wants, with reason, who would want anything from a store that is screwing you on the deal and not a good shopping experience.
Please stay away, you will be robbed, you will be swindled, you will be taken advantage of. Your money is better elsewhere.

I was very hesitant to go into any of the Kay’s in San Diego due to all the awful reviews. I needed to get my rings checked to keep it within warranty. I was instantly greeted by both employees with smiles. My paperwork was a mess and one of the employees offered to get it all together for me. She did the inspection while the other employee and I discussed rings. I gave a 4 star only because we weren’t buying anything. They were both very nice even though.

I avoid this place as much as possible even though its closer to my house. I went there the first time to look for an engagement ring with my daughters boyfriend. TERRIBLE service, they could care less if they make any money from you. They would rather chit chat. We left after only a few minutes and went to the Kay Jewelers in Fashion Valley Mall… WHAT A DIFFERENCE!!! Amazing service and amazing people there. GO TO FASHION VALLEY!

They fixed my ring because it was under warranty. However, when we first walked in, the girl with long black hair immediately rushed off the floor to not have to help us. No one has ever asked us if we wanted to look at items when we’ve been in to browse. I think we will frequent a different Kays in the area from here on out.

I went to this Kay’s yesterday to get my ring maintanced. it was the worst customer service I have ever experienced which is vary disappointing because my family always shops at kays because of there multiple locations through out the state’s so it’s easier for everyone in the family. It’s sad to say that it was a bad enough experience that we will all be looking for a different jeweler to buy from.

So I took my love down to fashion valley mall. On Christmas Eve. 2013. We went to Kay because that is the first jewelry store we saw. Then we left to make sure we were happy with our choice. Fashion valley mall is creepy. The stores they now have, the security. And yes the sdpd. Ohhh and the people that shop here. The most creepiest was a watch store. Clearly male based watches body Oder and I am sure over priced bad smelling cologne. Worn by I hope all the CIA or sales MEN. And hopefully not one. I would not buy a watch there ever. Further. So I was purchasing some jewelry for my lady. Perhaps something important. so im answering Korins questions pertaining to opening an account at «kay», when in walks a San Diego Police Dept. officer. The only thing I care to remember is the eye contact, him visually frisking me… so he stands right next to me… opens up this hello kitty jewelry pamphlet, and leans against this ugly coloumn. I cant help but notice this orficer is complely casing me. Lucy, our sales person, then asks me how much I wanted to pay now… Again this officer, with his mexican flag pin clear and prominant. on his uniform, is less than two feet away, I can see him sniffing searching… me! Like I am gonna rob the place.
I came here with my girlfriend.
So I stood there and adjusted my payment plan with this officers gun, tazer, club, mace, drugs, whatever his state filled adjenda was, invading all of my personnal space. Yes it bothered me, and yes it made me nervous for no reason. I hope to return the favor to both kay, and the sdpd.

Then Lucy asks me to come around this «column» and pay for my merchandise.
AT THIS POINT THEY HAVE THE SDPD, HIDING BEHIND A COLUMN, «OFFICER NACHO BREATH» AS I WILL CALL HIM.
LUCY ASKS ME. since we gave you such a huge discount why dont you buy afew of these bears. So they were in some way trying to push $ 12 stuffed bears as a donation to St. Judes I think, at this point im not sure. But I am sure that I made sure I was donating 12 dollars to some crook, as non profits are the new scam, To be honest, I was aFRAID TO SAY NO! Officer nacho breath was around the corner,
At this point, Christmas Eve, almost closing time, needless to say my girlfriend was afraid to touch the teddy bears. and yes I did clarify I was receieving a stuffed bear for a 12 $ donation, not buying a bear for whom ever… And we again made sure.
This was the single most degrading experience I have ever ad with my woman present. AND during a time which is supposed to be a moment for both my girl and I.
So to the San Diego Police Department, Kay Jewlers and Westfield, I wish you ALL much less than the worst day of your lives.

Ask for Garry or Karen if you want to ruin your shopping experience. They are the worst. How could anybody hire people like that to work in jewelry store? Were is your manager?
«We already told you that we apologise for dimonds falling off your ring what else do you want from us» was their best apologies…
They will be so nice the day you are buying your ring and next day they wouldn’t say hello when you will walk in in their store with concerns about the quality.

I bought my ring here in march of 2013. It was a Neil Lane ring, the 2carat vintage one. It cost me about 8600.00 and my experience had been terrible. At first it took 2 months for the ring to be made after we made a decision on which one to get, which is fine. The ring size I guess was tricky and I was willing to wait. So about two months later, I called to see where my ring was, and they kept saying it would be another week, I called that week, and then it would be another week. Finally, it came. I came into the store, and got it, they didn’t even make me sign for it or anything, no «can I see your ID» or anything. So any Tom dick or Harry can walk into that store and say they have a ring and snatch it up. Anywho, I also purchased two bands to go around my ring. And it would be another two months after I picked my ring up. So here I am again, at that two month mark waiting. I go into the store and they say that they don’t kno where it is. They have no trace of my bands. So whatever, they can reorder me new ones, and I show her my ring now because I have scratches and divots on the top of my big ass diamond I’m sure from scraping it places or wherever. I ask her since I have a warranty can they send it in so it can be replaced or just polished so there aren’t any scratches on the top of it because its so bad that when I clean it it won’t even look shiny. And they said no, because that’s how it’s supposed to be. Bullshit! I paid 9000 for a damn ring that is supposed to be flawless. I’m not happy at all with this place and it makes me soooo sad that I didn’t take my money elsewhere. :(

Jeanette is very sweet and helpful! All of them are great and I havent had an issue in a long time. I’m not sure why the reviews are so bad on here! There was a guy that was absolutely useless, but it’s been a while since I have seen him around.

I went to Kay Jewelers a few months back to find my wife an anniversary gift. The woman who helped me was great, she was patient, showed me everything that I asked to see, offered suggestions (and the suggestion wasn’t the most expensive product). Up to this point 5 stars, but, I was sold a warranty which supposedly covered «everything» — including removing links from the bracelet I bought. This information was explicitly told to me by the sales rep.
My wife decided that she wanted to get one link removed, we go in today and a guy immediately tells me the service plan that I bought (which cost about a third of the cost of the bracelet) didn’t cover removing a link and that this would cost $ 20. I explained that the woman who sold me the plan ensured me that this was covered, the guy couldn’t care less. To this point I was polite but I quickly got angry and said he’d lose a customer over $ 20, he said «well that’s your choice» and walked away.
To say the least, terrible customer service, the guy was a total idiot and if it was for more than $ 20 I’d be heading to the BBB for what happened. They lost me as a customer over $ 20 and the guy should lose his job for how rude he is. I wish I knew names, unfortunately I just walked out angry. I don’t expect he’ll last long

Extremely bad experience, my girlfriend and my self went in to look at engadgment rings. The women behind the counter was friendly at first, she asked us if we wanted to see how much credit we could use through them. So my girlfriend said why not. What this women FAILED to mention was that my girlfriend was actually signing up for some sort of strange inhouse only credit card. My girlfriend was furious as was I! Horrible experience. Wish I could give no stars

I’ve had bad experiences with a number of Kay’s in SD and La Jolla. Not sure what’s with the staff but they have no clue what good customer service entails.
Today was no exception. The girl behind the counter was helping someone else and when I came up, she didn’t even acknowledge me. She never smiled the entire time I was in the store. I don’t understand this. If you are so miserable and work in an industry where you deal with customers every day, a smile why the hell don’t you just quit? You are ruining my shopping experience!
Despite the lack of smiles, I was completely and pleasantly surprised when the girl at the counter decided to simply give me a new necklace rather than send it out to be fixed. The chain had broken right clean. I had purchased the warranty which covers both the pendant and chain. Usually they have to send the piece away to be repaired and that’s what she first told me she was going to do. I told her I was from Canada and would like the chain to be sent back to the store in Great Falls, MT because I wasn’t planning on coming down to SD for a long time. Maybe this influenced her decision to replace my necklace with one from the showcase.
So she did up some new paperwork, handed it to me with the new chain and that was that. No «Have a nice day» or anything. Thanks bitch!

My fiancé Sean has bought me some earrings at this location and while the customer service wasn’t amazing it wasn’t terrible either. At that time I would have rated three stars.
After what happened this week I will never step foot in this Kay jewelers location again. As we were walking up to the store a man who works there (I’m assuming it’s the infamous Gary I read in the other reviews) was standing outside the store smoking and proceeded to blow smoke as I was walking by. Nothing like inhaling cigarette smoke as your welcome into a store. Rude rude rude. I secretly hoped that he didn’t work there.
We walked in and there was one lady helping a customer and Sean and I patiently waited while looking at necklaces. We were shopping for Sean’s sister for her 30^th birthday and were planning on buying a really nice necklace, so we were not just window shoppers. After about five minutes of no greeting or acknowledgment from the lady Mr Smoker walked in. He did work there. Very unprofessional then to do that with his cigarette. He didn’t say hello, offer us any assistance and just flat out walked right past us and went over to the customer and the lady working there to help them out. In what world does a customer need to employees helping them while obviously ignoring other customers?
We waited a couple of more minutes and when it was clear they weren’t going to help us we started to walk out. At this point Mr. Smoker looked up. I told him, «thank you for ignoring us the past ten minutes,» to which he responded «no problem have a nice day» in a sarcastic tone.
1) smoking right outside entrance if your store 2) being ignored for ten minutes 3) that sarcastic remark. Three strikes you’re out.
The Fashion Valley location’s employees know what quality of customer service it. Goodbye Mission Valley Kay you lost a regular customer out of me and my fiancé.

Let’s see…
There were 3… and now 4 one star reviews?
hmmm, Unilocalpers… DON’T GO HERE!!!
They know shit about their rings. Our sales lady who was helping us couldn’t find a ring sizer. Also, she didn’t know ANYTHING about the 3 C’s of a diamond and was just basically like, oh, I don’t know. and she looked like a bad asian miley cyrus!!! Just run away from here!!!