Williams-Sonoma

Today’s experience was one of the best imaginable. What began as an encounter that could have ended badly, Debi Squires, the store General Manager interceded and corrected everything quickly, pleasantly and efficiently. Debi realized the issue and immediately provided an amenable solution. She is a credit to the William Sonoma brand and very easily retained my wife and I as customers. Thank you Debi. I enjoyed meeting you and look forward to seeing again. Best of luck with the store move and the opening.

Be very careful when buying from Williams Sonoma. I purchased a $ 400.00 juicer and in the middle of juicing it broke. I took it back to the UTC store and they basically told me to deal with it myself and handed me a phone number of the company that made the juicer. Terrible customer service, I will only buy from Bed Bath and Beyond, they stand behind everything.

WS has beautiful kitchenware, but this particular location struggles with customer service.
Today a staff member made a mistake with my return. I was returning a gift that I was not registered for and she accidentally credited the card of the person who gave me the gift rather than giving me store credit.
When I first walked in the store I told her I had a gift return and she took the package and receipt to back of the store without asking me any follow up questions. She came back out and told me I was all set and she credited the card of the sender in Minnesota. I said, «Oh, it was a gift, I’d prefer a gift card. I’d be embarrassed if the sender knew I returned their gift.»
She became upset and told me I should have been more clear. I calmly asked if there was a way to resolve the situation. She went to the manager and was told to call customer service. She tried two times and said the connection was lost, which I believe. Then the manager came over and said there was nothing they could do today and they’d have to fix the situation in the morning. I stated I would feel more comfortable resolving the situation while I was there to make sure it was taken care of, rather than waiting. They never apologized, but simply stated there was nothing they could do.
I left the store and called customer service. The representative was able to fix the problem within 5 minutes.
I wasn’t really upset about the mistake, but I was surprised that I was blamed for the mistake and told there was nothing they could do. A sincere apology would have been a much better approach.

What a great experience! Eagle was AMAZING in helping my fiancé and register for our wedding. We decided to register at William Sonoma, as my fiancé is an executive chef and we have always had great customer service there. We sure were not disappointed. Eagle was beyond helpful and the most FUN! She took us through every part of the store and gave great suggestions. I am so happy she was able to assist us and if I could give more stars I would. We are so excited for our registry! … I will definitely be referring William Sonoma and Eagle to all my friends when getting married. Thanks Eagle!!!

I’ve been in twice recently and both times the wait has been longer than necessary as the staff struggles with assisting customers when there’s a bit of a crowd. I’ve observed 2 staff helping 1 customer while other customers wait. Customers with returns slow down the line and customers with a simple purchase or request for help may have to wait 15 min. while staff are all addressing returns/​exchanges. This could be avoided if one staff member is devoted to the cash register for purchases.

Bad customer service. Asked about pricing for kitchen aid mixer and the sales person totally gave me an attitude and asked me to look it up myself online. Seriously?!
Also she was super unhelpful in answering my other questions and looks like she hated being there.

Buying in store is fine, but don’t ever order anything from them online! There are items that are not available in the store, and I didn’t think it would be that difficult to buy them online. For the prices, WS does a terrible job of shipping orders. I placed a large order for several items of which only one indicated a delay in estimated arrival time. Ok, fine. I received one item within the specified time frame. I received the backordered item a week later. Three weeks later, ²⁄₃ of my order was still not shipped! I had to call customer service who said that the items were in stock. They’d rush it. I got it one week later. I guess that’s «rushing» according to their standards. One month to receive in stock items? Highly disappointed. I should’ve only bought what was available in the store.
Bottom line: if you see something you like in the store, just get it there. Don’t try to order other stuff online even if the sales people offer.

Williams-​Sonoma is a popular wedding registry location. Hopefully the wedding couple also put items from Target on the registry because this place is pretty pricey.
W-​S is also a good place if you’re stumped for a gift. They have a bunch of seasonal and unique gifts not found elsewhere. For example, various baking pans for fall and Christmas. Mom would like those. A ton of unique food items (condements) that make great gifts too.
— Good place to buy Kitchen Aid Mixers in unique colors. We have a pink one that was purchased here.

I love all Williams-​Sonoma stores and spend a hefty amount each month in the store. My issue today is when I bought the Breville waffle maker, which is not light, the lady put it in a tiny bag. We returned to the store to tell them that due to the weight, the carrier handle was cutting off circulation. The associate, which I believe may have been the manager (she had curly hair), gave us a cross bar to help carry it. I don’t like those so I asked her for the green material bag to put the appliance in and she told me that those are only reserved for Kitchenaid appliances. Now, I am a seasoned customer and I know this to NOT be true. This was not cool because I bought an appliance and it was heavy. Why hold on to a bag if a longtime customer asks you for one? Awkward! She said to us, «Good luck keeping your fingers.» That was not nice or funny!

I love their spices and assorted dinner ware, one of my favorite places to get Kitchen accesorys

As one starts to grow older they appreciate the finer things in life: this includes fancy schmancy kitchenware such as All Clad cookware, Nordic cake pans, and knives that will cut your finger off if you’re not careful. This is a great place to buy weddings gifts or a little something something for yourself. This store is on the smallish side, but it is the one I frequent the most out of convenience. It’s located inside UTC, but if you know which parking lot to go to, you won’t have to walk far.
The people there are knowledgeable and will help you find what you need. If they run out of an item, they can order it for you. Sometimes they will have cooking classes or demo some of the products they sell in the store.
The prices here are OK, but if you sign up for their e-​mail subscription, you’ll get a 20% off coupon once in a while that makes certain things a great deal to get. Once in a while they will come out with a really cool product that is exclusive to the store, such as Star Wars baking tools. So even if you don’t like the more fancy schmancy stuff in the store, you can always come for that :).

Horrible selections and customer service. They have almost nothing in this store and nothing has its original box. Checking out is very slow and the employees give very little help.

Went in for wedding gifts and was pleasantly surprised by the level of customer service. I won’t try and spell the young lady’s name that assisted me, but she made life a lot easier and was so nice. I even walked out with a few things for myself. I’ll definitely be back for any kitchen needs or gifts.

This place is retarded, six cashiers 4 customers and a ten minute wait. Its great that they hire senior citizens and are giving them jobs and something to do with their lives, but support them through online shopping if you have anything else to do.

I’m only writing this review because the lady who helped me look at different knives (and let me hold them!) was awesomely helpful and super friendly although I didn’t end up buying anything.
This place is loaded with cookware (a bit more options than Crate and Barrel I think) but the place still looks nicely decorated and homey. Good stuff. Sorry I didn’t buy anything!

This place has awesome stuff that I didn’t know I needed! I withhold a star cause I can’t afford to buy everything I’d like as it’s pricey in here. Bacon flavored bbq sauce cost $ 16 a bottle! It taste awesome but for another $ 4 I could go to Phil’s bbq and someone there will cook a full rack of ribs for me.
Some cool stuff I’ve seen are Star Wars cookie cutters and exotic sea salt.

This review is for the grains and legumes technique class my friends and I attended on Sunday. Completely awesome! Besides the fact that I love Williams-​Sonoma and would be happy just gazing longingly at all of the amazing culinary equipment… they offer FREE technique classes on Sundays. That’s right, absolutely free… and right on par with some expensive cooking/​baking classes I’ve taken in LA. Now, you don’t do the cooking; you just watch… but you get right up close and personal with the chef and get to see and try everything.
We arrived and were offered fresh espressos or cappuccinos (hmm twist my arm), and were given some printed material with info about grains and legumes and quite a few amazing-​looking recipes! We watched as the instructor talked us through cooking two dishes: daal over basmati rice, and a chickpea salad with homemade lemon-​basil pesto sauce (she ended up using Lebanese couscous instead of chickpeas… and adding goat cheese to it! *swoon*). Everything was incredible, from the little pearls of culinary wisdom sprinkled throughout the demonstration to the food itself, which we all sampled at the end of the class.
Great instructors. Great cooking tips. One fabulous, delicious hour of fun. And no judgment passed on the group of twenty-​something students hogging a chunk of spots in the class! Classes fill up a few weeks in advance, at least, so definitely look at the schedule and sign up early. As an added bonus, you are offered 10% off anything in the store (with some exceptions) on the day of the class you attend. My friends and I are already planning our next technique class (pasta class in two weeks in already full… sadness)…we can’t wait to come back! All-​around awesome experience that made my weekend.

If you are a foodie, this is the place you want to visit to get quality products for your kitchen. I’m no chef but I am and self proclaimed foodie and most of my kitchen items come from Williams Sonoma. All my cookware, everyday dinnerware, glassware and electronics were purchased here and I’ve always been pleased with my finds.
I used them in my wedding registry many years ago and they were great. I did not get one duplicate and I heard from many people that their experience while purchasing from the registry was seamless and was an overall great shopping experience.
Pre and post wedding registry, I’m still a big fan of this store. If there were one thing that I would have to recommend from this store is the Apilco tradition porcelain dinnerware. I have 12 complete sets of this item and I use the heck out of them. What I love about these are that they’re universal. You can dress them up or down and it looks fabulous both ways. They are very sturdy and I never feel like I have to be super careful while handling or using them regularly.
I think the prices are average here. They are not the cheapest but they are of great quality and that will often times cost you. Most will argue that you can buy some of the brand name items at Macy’s or elsewhere but be sure you’re comparing apples to apples. Just because they sell Le Creuset or All-​Clad, chances are, they are not the higher end products of these lines and not what Williams Sonoma carries. Just do your homework if you’re looking for a good deal. Frankly, I just purchase from here and I feel assured that I’ll enjoy them for years to come.
I wish that Williams Sonoma would open a store in North County though. I go to Sur la Table because of convenience but they’d definitely get more of my business if they were closer.

I like to walk through and browse Williams-​Sonoma. I get to look at the latest greatest kitchen gadgets and make mental notes so I can find them elsewhere cheaper. It seems like the Calphalon lines and knives that I’ve ogled have been exactly the same elsewhere, so I’m not sure why their product is so marked up.
The items that I do purchase in Williams-​Sonoma are cookbooks and baking stuff. I have made a few W-​S recipes from the books and they’ve all been winners. I also like that they also have a free recipe cards strewn throughout the store. Invariably the recipe cards specify W-​S branded or stocked items, but substitutions are easy. I’ve made a great mac and cheese from one of these cards. The baked goods sets I’ve picked up include the Sprinkle’s cupcake mix and a new Ad Hoc dark chocolate layer cake mix + frosting. All of the ladies in-​store were raving about the mix… I’ve yet to make it.
W-​S is a great one-​stop shop to put together a well-​stocked kitchen. Yes, these items are splurge worthy but you can pretty much find everything cheaper from other outlets.

Oh Williams-​Sonoma, how I love thee, let me count the ways! I would have used WS for my wedding registry if I didn’t feel bad about making my guests pay for some overpriced stuff here. However, overall, I still love this place and since i don’t have the guts to ask anyone to buy these things for me from this store, I go and buy them myself. For Christmas, I bought a hot chocolate/​coffee/​latte maker here for a friend and she loves it, it’s a little pricey but very classy, especially for a gift. It was also shiny, I like shiny things!
I wanted a French pot and came here for one, everyone should have one in their kitchen if they love cooking. I had to replace my old one that was passed down to me from my grandmother! Yeah, it lasted that long. I love that I can browse and peruse and the associates aren’t following me everywhere asking me if I need help so I can think straight. I grabbed my French pot and ended up also grabbing a few more wine glasses to add to my collection, a pressure cooker and a few little gadgets for the kitchen. I can say that I’m satisfied now, though I must admit, it was rather expensive for everything but the quality of the items make up for it.