Pottery Barn

Love this store. They always have a great selection of furniture and accessories. Purchased a Bar Accessory Set. Patricia was the sales lady who was very kind and helpful.

I was really disappointed with the customer service at this location. I spent about 25 minutes in the store and nobody greeted or even acknowledged me. A simple smile would have sufficed. The lack of a positive first impression has left me as a customer who will not be returning to this location.

Overall this company has the worst service when it comes to delivery. They obviously do not care about customer service or your time. When buying furniture they charge you a bogus processing fee plus a shipping fee. After spending over $ 150 in fees for shipping they still cannot get your product to you in a timely manner. We recently bought a hutch at Pottery Barn. Several days later no one had called to confirm our order or schedule a delivery. I noticed the item was on sale so I called to get a price adjustment. They told me that since it was being shipped they could not give me the sale price. It did not arrive. Then we called again and they scheduled another delivery day with a 2 hour window, they even confirmed the previous night, again, it did not arrive. No phone call, no e-​mails. When we called they said someone had left a note… what are they charging$ 160 extra delivery and processing fee for? What a joke.

They have a nice showroom. The staff are very helpful.

I love Pottery Barn and their furniture is always in excellent condition. My husband and I recently purchased the Griffin dining table with a couple leather dining chairs. We visited Crate & Barrel and Restoration Hardware but we walked in both places and did not receive any service from any associate. I assume it’s due to our age (both under 30) and the fact that we both dress casually. However, as soon as we walked into Pottery Barn, the sales associate Michele greeted us and answered all our questions concerning the dining table we were interested in. It made it so much easier purchasing furniture due to her excellent service.

The ugly saga began on August 1^st when I ordered two pieces of furniture for my 91 year old mother who recently moved to Southern California. It is now October 8 and no furniture. For 67 days the company has been trying to send furniture to Southern California from their Northern California warehouse. Each time, and today was the THIRD TIME, I get a call from a scheduling person who has the sad task of telling me that once again they screwed up and tried to send the furniture out of the wrong warehouse! Well, after daily phone calls, emails and a bald head from pulling hair out, I cancelled the order. I have spoken with Jason, Clyde, Grace Ann, Nicole and Joanne who all promised to fix the situation and get the furniture to the right location. Nope, didn’t happen. Oh, and did I mention that my $ 1617 was certainly charged to my credit card immediately leaving me with no option but to pay the bill for what!!! Nothing! Unbelievable incompetence, lack of initiative, «not my job» mentality to leave a customer hanging for 67 days, knowing that the problem was a high priority to solve and not one person cared enough to do anything to solve it. Horrible company, horrible customer service. Never again will I step foot in one of these stores.

This review is for Tara. She has consistently given me the absolute best customer service. Way beyond what I have typically experienced at any PB store. She only works here part time but I only work with her because I trust her to take care of us no matter the situation and she has always delivered. She even was able to talk me into a PB cc card which I typically do not open store credit cards. ;) a big huge thank you to Tara–

We had to return a couple of things and Becky was very helpful looking everything up. This is a nicely laid out store with lots of merchandise. Had to be one of my more favorite Pottery Barn stores. Staff are always helpful.

Nice pottery barn store. Nice rug selection. Back door drop off, which is convenient.
We shop here quite a bit, and some of the staff is friendly, but not like Temecula, where everyone is happy to see you, even if doing a return.

Such a lovely store but this is the second time I’ve waited so long at the register that I had to give up and leave without purchase.

Hey team — I was so excited that my husband bought me two of your chairs in December; they were pricey but we thought it would be worth it. I buy at your store on a biweekly basis.
Here’s this loyal customer’s experience…
1. December ordered two chairs —not on sale
2. PB Didn’t call me end of Feb… said they have the chairs they’ll deliver them
3. Waited five hours — Delivered but only had one on truck and didn’t discover that until they showed up?
4. Offered a $ 200 credit voucher mailed to me once second chair delivered in a few weeks
I posted this info on Facebook, no response from Pottery Barn team
5. Chair delivery attempt but we were in LA… then they said «I refused» delivery!
6. Waited five hours — Chair didn’t have right legs… they didn’t open the box until then — no strategy or time frame to resolve… separate department
7. Customer service said they’d call and no one did on ³⁄₂₈ and said they would not be sending $ 200.
Do you watch Unilocal?I hope so!
Please call
Amy … 760 505 7257

Bad customer service. It seems like all the workers are hiding out somewhere… There’s a line of customers and I seen only one worker.

Disappointed in service at this pottery barn. My wife and I asked many service people for help and they kept saying they would help us shortly or send someone to help but no one showed up. One service person said she was going on break after saying she would help us.

the worst customer service ever! The salesperson with heavy European accent basically told me to go somewhere else, that they are too busy. I can’t believe they are selling their overpriced junk with their arrogant demeanor. Shame on you!

Staff was friendly, but the entire store is ridiculously unorganized. If you’re looking for things on a registry, don’t bother looking– just ask the person at the cashier to search for what’s in stock. Chances are they won’t have it & it’ll save you walking around the store a million times to find a single lantern. If you want your gift wrapped, tack on an additional 30 mins, then 10 to find someone to help you to pick it up.

I will have to say that most of the sales people are helpful. I was in a few weeks ago shopping and enjoyed the help I was given. But I also have to say that I overheard one woman that was degrading another in front of a customer! What’s up with that? It was very unprofessional of her to do so. If it was me I’d turned to her and told her off and quit. Is this a place where as an employee you get treated that way a lot? I thought this was a great place to shop until that moment! I’ll take my business else where from now on. By the way it was a short blonde lady with glasses! After further investigation of the woman in question, her name is Jaye. I hope this is usefull.

My first time shopping at Pottery Barn. Beautiful and overpriced pretentious home decorations.
Sales associates were slow to assist customers and not at all helpful. I am flabbergasted to feel like Julia Roberts shopping on Rodeo Drive at this store. I wonder why Pottery Barn continues to employ sales associates that have this kind of demeanor. Are you interested in keeping this location open for a longer time?
Please, Pottery Barn of UTC, train your staff to be friendly and approach customers! It would make shoppers like me, who work hard for our money, feel more pleasant spending our earnings on your beautiful, pretentious salt & pepper shakers! There is room for improvement. You can do it!

Is not that I don’t like it, I actually find the quality and variety of what they sell very good, but… everything seems too beige for me. Beige, browns and mocchas. Not my type, too ‘elegant contemporary rustic’. Kind of boring. I like to buy plates and pretty things only on sale here. And take home of their pretty catalogs, even if only for ideas. If you are one of those fans of the spheres with the maps of the world in it, like old school classic, this is your place to get plenty, as they always seem to have new models… but hey, please check the orthography before getting one of those. I read ‘Gibraltor’ instead of ‘Gibraltar’ and some cities and misplaced. Nice looking and great gifts, though.

What a great pottery barn! This one is in the UTC shopping center, very accessible and this morning there was hardly anyone there.
My neighbor Robin and I strolled in and luxuriated in the fabulous Christmas decorations and accessories. They had some great tree decorations, and all kinds of candles, glassware, etc, etc, etc. Beautiful decorated trees.
Very friendly people, helpful and knowledgeable. The parking is slightly questionable. When the place is jammed the parking here would be difficult.

my mom loves to shop here… my neighbors love to shop here… me…i like to look here. i have never purchased anything at pottery barn… but for some reason, by force of habit formed by shopping with others… i always walk through. Plus its right in front of the kiddie play area. i get some good inspiration for my home decorating, but i don’t think i would ever pay pottery barn prices!
staff is extremely friendly and they aren’t offended when i decline their assistance. like it… but still haven’t bought anything…
oh…i have purchased personalized trick or treat bags from pottery barn… online…after halloween clearance… does that count?