PIRCH

We needed to buy multiple appliances to update our kitchen (cooktop, refrigerator, and combination oven). We went to multiple appliance stores.
The shopping experience at Pirch was wonderful. You would think that Pirch would have higher prices than the other guys, based on their great customer service and the shopping experience. In our case, the prices at Pirch were just as good as the other stores, and we felt that our sales guy, Chuck Dawes, really helped us to get the right things. The end result was better than we expected.
When we need new appliances, we definitely plan to shop at Pirch again.

What an extravagant shopping experience. Its humungous! Its so clean and sparkling in here. At the front desk, they have complimentary beverages: fruit enhanced water, tea, coffee. They have lime green, gray, and yellow wristbands and stickers for free with messages like «Live Joyfully» on them that you can take with you. Nice marketing touch. My husband ordered a mocha latte and he was waiting to pay. He whispered, she didn’t charge me, quick walk away. HAHA, I told him its complimentary. We ran into a really awesome staff member, Michelle, who confirmed that yes the drinks were complimentary. She also told us more about the showroom floors.
There are 2 floors. You can use the stairs or the elevator to go down to see the spa and bathroom floor. Oh my, this was my favorite floor. Right when the elevators open you are greeted by a lovely white bathtub. The spa room with all of the shower heads were my favorite part. You can press the buttons to control the shower heads to see how they flow. The steam room was amazing with the water fall faucet. Could you imagine having this in your house?! Invite me over! The toilets were very futuristic as well.
Upstairs was mostly kitchen, bbq, dining, cooking classes, décor, and gift shopping. Everything is over the top, the bright colors of stoves, ovens, and the huge built in refrigerators are luxurious. Everything you see on the floor is on sale. We really are looking forward to signing up for a cooking class here. Michelle told us its a 90 minute class and its hands on where you are involved in cooking not simply watching the chef create a dish. How fun would that be? They do fill up quickly and book weeks in advance.
The customer service is exquisite and highly friendly. We were told that it would take a good 2 hours just to stroll around the showroom and really take it all in. If you haven’t been here and love interior design, architecture, fashion, trendy, futuristic designs and have a huge bank account… this is definitely the place to come shopping for your home lifestyle.

First, I just love going to this store and looking at all the amazing stuff they sell. You can really just let your imagination run wild and dream up your perfect kitchen or bathroom. Second, I love how they offer you a coffee beverage the moment you walk in. The barristas are always so lovely and smiley. Since I work close by, I often drop by just for some coffee and they always serve me with a smile. The viennese coffee is my go to.
Anyway, the real reason I’m writing this review is that I came in on black Friday to replace my dead washing machine. Edwin was gracious and knowledgeable and helped me pick out the perfect unit. He wasn’t trying to push a particular model, just helped identify what my needs were and then together we figured out which model was the best for me. We got the LG washing machine, in red, and since my dryer was probably going to die soon anyway, since I inherited both with the house I purchased, I figured I’d get the matching dryer as well. Pirch’s price matching policy is also off the hook. Without even having to ask, Edwin then just looked up the lowest price we could find on the internet, and since it was Black Friday, the discount was quite large, and Edwin straight up got me the price match. This was so awesome since I would have felt super awkward asking for a price match.
While I was at it, I then got a new dishwasher since the one that came with my house was not cleaning anything properly. This time Edwin knew exactly what I needed once more and I got an awesome Bosch unit. He again tried to find the lowest matching price and hooked me up with the discount.
Delivery of the dryer has been postponed due to manufacturer availability, but I got the washer, which was really the crucial appliance, and the dishwasher. The delivery team was super courteous and clean and quiet. I was working from home that day and all I had to do was let them in and they did everything without needing me to oversee their work. Everything got installed perfectly and they left without a trace, super clean and totally professional and kind installers.
I think I got all aspects of my experience covered. A truly remarkable store and team.

Pirch is an absolutely wonderful experience and I highly recommend you giving this place a look and meeting with an adviser if you are considering any home upgrade.
We recently remodeled our 3 bathrooms and I was a little overwhelmed going into the process of deciding on what fixtures and design my wife and I were going to go for. A caveat to this is that I have walked by Pirch a lot of times at the mall, I’ve gone in for the hot chocolate (also delicious) but I figured everything there is high end and there is no way I could afford to remodel my house with anything in this store… boy was I wrong!
Pirch has access to everything high, mid, and ‘entry’ level from all the manufacturers on the market. I had no idea until I actually read a review on here saying that I should give it a chance, before this I was thinking Home Depot and Lowe’s were my only options. Not only could they beat or match prices of similar items, but their customer service and support was astronomically better. This alone should be reason enough to go in and speak with a coordinator about what you are thinking about for your remodel.
I personally and highly recommend Carrie Sherwood, she could not be more friendly, down to earth, and knowledgeable about her craft. If for some reason she isn’t 100% (rarely!), she will take the time to research it and follow up with you promptly, her service is truly outstanding and it was such a pleasure and joy to work with her throughout this project. She walked us through everything from the tub and fixtures down to the type of drain to use in the shower. When I had a question she was quick to respond via email or phone, which for me was ultra convenient. Being at work myself and having the chance to exchange emails with her during the work day was extremely efficient and kept the project moving forward.
There is some wiggle room on pricing but you need to be able to do some market research on the web and see what some of the rates are for yourself. If you don’t take the time to look and ask you could miss a deal, my 2 cents.
What I also like about Pirch is how they design the quotes and work room by room to show you what you need and all the options you are choosing from, with these quotes I could research some more, and make changes on the fly working with Carrie, brilliant!
At the end of the day our bathrooms came out better than we had anticipated and I know they would have been different (not as great) if I ended up going with Home Depot, Lowe’s, and Amazon exclusively.
Give Pirch a chance during your next upgrade/​remodel, I think you will be pleasantly surprised, and if you get the opportunity, ask for Carrie.
P. S. — If you get the opportunity after placing an order to work with Gordana or Lisa from the Pirch distribution center, you are in luck, they go out of their way to ensure smooth and prompt delivery of your items, no surprise here, they are also super quick to respond via phone or email. Lisa even arranged a special trip to get my medicine cabinets in after they missed the truck so my installer could have them the following day. I was equally impressed by both of these ladies, not to be overlooked!

After a long day of holiday shopping, my friend and I decided to go to take a look into PIRCH– since he heard a lot of good things about it, and we both had never been inside. My first impression of the store the many times I passed by it prior to going in was that this must have been some sort of elusive club-​style furniture store. But boy– was I wrong! When we went in this giant store, we went ahead to the bar area, which was serving complimentary drinks, such as coffee, tea, and limeade. After requesting a soy latte for myself and a cappuccino for my friend (which were made really well and beautifully!), my friend and I decided to look around the store and stepped into a furniture wonderland. Seriously– the PIRCH collection of furniture and accents were the most beautiful things– seemingly taken right out of a magazine or a very well maintained Pintrest. This store… set my furniture goal levels SO high: I saw an oven that you could play Candy Crush on. THATS… AMAZING!!!
There are two floors to go through at this location: the top floor is largely faucets, and kitchen area things: such as signature ovens, amazing counter tops, and eccentric yet stylish knick knacks to give your home that personal, cultured touch. The second floor was a bunch of fun: BEHOLD! The land of the bathrooms and spas! They had every single bathtub and showerhead that you could imagine. And the water was running on most of them too, which really allows the best demonstration of what each one would be like in your own home. I was so impressed.
With such a beautiful and no doubt expensive collection of wares and goods, you would think this place would be a little pretentious right? Not at all! The staff were extraordinarily nice, and did ask how we were doing (probably after seeing all the stars in me and my friends’ eyes!)
If you haven’t been to PIRCH, I highly recommend you check this place out. I feel a bit more worldly after this experience.
PS. They do cooking demos on Saturday! I’ll totally have to go for that! ;D

PIRCH earned 10 out of 5 stars for their customer service and willingness to go the extra length to find the products, and to provide a timely installation. They helped troubleshoot electrical requirements, space concerns & a handful of other issues that really did not belong to them. They were there every step of the way.
When the manufacturer failed to complete a proper pre-​inspection, PIRCH stepped in & filled the gaps. They also moved the delivery (twice) to insure that our client had their kitchen ready in time for their grandkids to visit at Christmas.
I cannot express what the quality of service PIRCH provided & what it means for a consumer.
Our team will never shop anywhere else when quality is our utmost concern.
Thank you to everyone on their team!
Essential Concierge

We recently completed our full kitchen remodel and chose Pirch for all our appliances and kitchen sink items. From our in-​store experience all the way to our final installation, Pirch was amazing! From the very start, we were extremely impressed with the service we received from Edwin and Robert. Our sales person, Edwin was not only knowledgable about the various appliance brands, but we felt like he had our best interests in mind. He always treated us more like a friend than a big sale. In our experience, this is a rare attitude in the big appliance field. Robert oversaw our purchase from start to finish and both he and Edwin were always there to help in-​person, email, text and phone.
Pirch then helped us schedule and prepare for installation. They sent out a pre-​installer twice to make sure our cabinets, plumbing, electrical, etc. were all up to specification. When the day finally came for our install, the Pirch installers were great! The Pirch installers were able to make minor adjustments/​tweaks where necessary. After completing our install, they took time to show us how everything worked and answer all of our questions.
Bottom line, Pirch treated us great from start to finish! We are so happy we chose Pirch!

Didn’t think I could be so excited to go to a home appliance store, but then I found PIRCH. Came with a couple who is currently fixing up their home. PIRCH is a high end store with workers aplenty in order to help meet your home appliance needs.
When you first walk in, there is a complementary drink bar with options such as water, limeade, latte, macchiato, hot chocolate – the BEST hot chocolate, and anything of the like. The staff here at the bar are friendly, and really any worker there will smile at you and small talk the home appliance needs out of your brain.
They are usually booked with appointments, however if you have small questions there is surely someone who could assist you. The experience is so real here because they have everything set out (toilets, bathtubs, shower heads that you can set off, you name it) and ready to be tested out. My favorite item had to be the wood towel warmer rack! Every worker comes with a laptop to show you in-​depth of what something would cost or look like in your home. Definitely appreciate a store like PIRCH that makes the home buying experience a fun one. I’ll be back when I’m in the home-​buying-​fixer-​upper market. Ultra high end, including the prices but for the quality and the uniqueness, it’s worth it.

To date, I have had a couple of great experiences with Pirch. From buying a washer and dryer, which ended up being excellent starting in the showroom all the way to the delivery experience.
Last night I went to the salt block cooking class; it was amazing– and the food was delicious. Chef Brian was informative and entertaining, chef Tracy’s sweet tooth was evident by the delicious desert she prepared as the closing course. I am excited and inspired by this class– I can’t wait to start using my new salt block!

We ordered a full set of top-​end appliances (fridge, double oven, microwave, dishwasher and range top) from Pirch on July 25^th, they were installed on September 8^th. After our initial order (and before installation) we were advised to order a different microwave as the one we initially selected did not come in a trim kit that fit our cabinets. We did this, but when they showed up to install the appliances, the trim kit was the wrong size. There was also a scratch in one of the door panels to the fridge (stuff happens but read on). This is where things began to fall apart. After the installation it was never clear who was our point of contact for the follow up work. We called or emailed on a weekly basis to follow and kept getting excuses about the part not being in, vacation, travel, it’s on this person’s desk etc. I finally called to speak to a manager and this seemed to help a bit but we’re still not finished. Finally, the fridge panel is scheduled to be installed on November 1 and come to find out from the installation tech that the part had been sitting in the warehouse for several weeks despite us following up very regularly on status. Furthermore the replacement panel was damaged as well (seriously?). Additionally, we still don’t have the correct trim kit on the microwave and while it is functioning OK, it’s an eyesore due to the improper installation. It is now November 9^th, two full months since the installation, and the fridge door is still damaged and we still don’t have the correct trim kit for my microwave.
When you shop at Pirch you are buying premium brands, and you are paying a premium price. Pirch can’t sell you the appliances for any cheaper than the competition so the way they can differentiate themselves is on the service experience and they failed miserably in this case. I understand that mistakes happen but the big problem I have is that the follow up/​follow through on the issues post-​installation was non-​existent. I advise Pirch to make sure that someone is responsible and a sole point of contact for each job from start to finish. I will not buy appliances from Pirch again. Perhaps my experience was an anomaly but I advise others to look elsewhere.
Update:
Clearly this review sparked a fire at Pirch as they were out this past Saturday (11÷14÷15) and resolved the two issues. I also want to be clear that everyone we dealt with was very courteous and professional and our issue was not with the people but rather the process for following through. Lastly, the appliances are awesome.

Pirch will forever be my go-​to store for appliances. The store itself is so beautiful that I initially thought everything would be overpriced. Sooooo not true. Prices are totally competitive with other stores in the area. The key difference between Pirch and other stores is the experience.
I have a feeling all of Pirch’s advisors are amazing but we worked with Matthew Regole, who I could not recommend more highly. He obviously knows his stuff but is also so friendly and helpful… not too mention totally patient. I think we changed our minds about brands/​styles no less than 100 times.
Bottom line-​do yourself a huge favor, go to Pirch next time you are appliance shopping… and if you have the good fortune to work with Matthew Regole, even better.

This place is home depot for the ultra rich. Everything model/​display is in working order, the place is lit up and everything just looks wonderfully. The employees I encountered were brief and professional plus they offer free drinks. A good cappuccino at that. Bonus!
I’m not sure if I could ever afford anything here but I will be sure to check it out once I’m in the market for a remodel of my place.

I walked in 3 times to buy an appliance. I spoke with a salesperson twice, the third time I couldn’t even get anyone look at me. It’s a great store and experience — when they treat you like a customer. :(

I LOVE this place!
I attended the FREE cooking demo today. Chefs Ben and John were excellent teachers. We made 4 recipes from cookbooks that they sell in the store (no high pressure sales though). The chefs were easy going and very informative with helpful cooking tips/​techniques. There was plenty of food to go around, and all the dishes were delicious. You have to go to the store to sign up, and the classes fill up fast.
The store looks kind of intimidating (in an I-can’t-afford-that kind of way), but their salespeople are actually very friendly and helpful without being at all pushy. Oh, and surprise, surprise, their prices (though they do carry some very expensive brands like Miele) are actually competitive.

As Ferris Bueller would say, «if you have the means, I would highly recommend it.» This place is the Candyland for people with kitchen and bathroom fixture fetishes. I could spend all day there running my hands across the granite accents. But like most fantasies, it can be pricey.
Initially there was a problem with customer service that was remedied almost immediately.

My husband and I have been frequenting PIRCH quite often as we are renovating our home. Each time, we do bring our dog with us and they just love him in there! Not only do they offer complimentary drinks (coffee, tea, water, etc.) for us, they have dog treats for our guy.
The store itself can seem intimidating, however, if you’re lucky to get a consultant like Kelli to help you, then it makes the experience much easier. We have been to PIRCH numerous times as we keep changing our minds as to what we want, but Kelli has been so patient with us and has helped us greatly in selecting the appropriate items for our bathrooms based on our taste and budget. We have spent the majority of the time downstairs where the bath items are located. I like that they have shower heads that you can turn on to see the pressure. I also like how they have the different setups so you can see what your shower/​bath would look like. You can even get into the tub to make sure it is the feel you are going for and swap around faucets with the different sinks. You can even sit on a toilet if you want!
They don’t have everything in the showroom, but they can order from a number of different manufacturer’s and look through their catalogs. Ordering is pretty easy. After working with Kelli in the showroom, she emailed us proposals for review and we then would place the order and wait for our items to arrive.
Some things to note when ordering:
–They do price match!
–They do have some of the more base brands (like American Standard), so you don’t necessarily need to purchase super high end items.
–If you are working with a Contractor, you may be able to get an additional discount.
–If you need your items soon (within 2 weeks), you pay the full amount; otherwise you can put in a (50%) deposit.
–They will contact you in a week or two after you placed your order to schedule delivery.
Delivery for our first set of items was good. I was contacted by Alex to set up a day/​timeframe and on the day of delivery, I was contacted by someone else who called with an estimated time. He then called me when they were about 10 minutes away as well. I received the majority of the items in tact. The package of one of the items was open and it appeared to have been crushed (causing it to open). The item itself was OK, so we just opted to show Kelli the next time we were in the showroom. She offered to get a replacement, but since it looked fine, we just kept it. The first delivery also didn’t have all of the items and the delivery guy wasn’t sure about those. So, I had to ask Kelli about that as well. We did get the remainder of the items the following week, however, it just seemed like a lack of communication since we didn’t get the full order. I’m fine with not getting the full order, however, I should have been notified prior to the delivery since I was expecting all items.
All in all, we’ve had a great experience at PIRCH even with the delivery issues. We’ll continue to order from them as the service from Kelli has been exceptional, they have a great product selection, and pricing is very fair.

Disneyland for homeowners. No, make it Heaven for homeowners, decorators, contractors or anyone that wants to make upgrades for their home.
Mike Bershaw made it easy for my wife and I do match new appliances, with sinks and backsplash when we did our kitchen this year. We walked in confused and walked out pumped up. Mike listened and then took us around the store, judging what we thought would work and what we didn’t like. He was totally in tune with our home with some time and attention.
We are now enjoying our new kitchen and can’t get enough of the detail that Pirch and Mr. Bershaw brought into our home.
By the way, we qualified for the financing and that was a God-​send at the time. We are making easy payments at no interest on their in store credit program. Check it out. Come around lunch or dinner, usually they are doing food prep and espresso’s for the customers. Something about a retail store that smells delicious.

I’ve been to PIRCH a few times over the last year and the service seems to be deteriorating each time.
I love the concept of this store and if I were renovating or building a home I would definitely want to come here. Sometimes no matter how careful you are with buying online, nothing beats seeing it and touching it first.
Came here this past weekend in search of a new soap pump and the customer service was lackluster from the beverage bar to the saleswoman. None of them looked like they really wanted to be there. It took the sales woman 15 minutes to gather 2 catalogs for me to browse and another 10 to get a quote for price. The whole exchange was very awkward and did not make me want to buy there.
There are some amazing things in the store, but at time point I’m not sure how easy it is to purchase something there.

I went into Pirch on Halloween 10.31.2014 it was quiet and all was still. The barista welcomed me and made a killer mocha. We had my little dog Sasha. We walked through the whole store and ventured to the back where Pirch Chef Tracy was grilling a pizza that had chicken/​pineapple and some kind of great cheese unbeknownst to me. She explained to me the difference between making a pizza on a grill toped versus making a pizza in the pizza stone oven. The pizza was home made and so was these chocolate cupcakes she had created earlier during the day.
We went down stairs to where the bathroom items are such as toilets, tubs, and showers. There was this incredible display of a sauna that was time, temperature controlled and you could play your favorite music.
I gave Pirch another star because Tracy was very articulate and detailed with all the answers to my questions. There were a couple families that had trickled in because UTC was having a children’s event for trick-​or-​treaters… all the kids were dressed as everything and anything. This is where I saw my favorite costume… it was a little girl dressed as Wall-​E and her brother was his cockroach friend. It was my favorite because the mom had made everything by hand. Way to go little girl’s mom!
P. S. there was this cool saying from Julia Child (it may not be verbatim) — it said «I was 32, when I started to cook, up until then I just ate.» Thank you Pirch for letting me know that there is still hope for me! lol

San Diego Magazine had their Best Restaurant kickoff party here and I was completely blown away by the appliances here. My dream kitchen with my dream appliances are all here. Unfortunately there were no prices on anything (probably would give me a heart attack if I did see the prices). Some of the chefs from each of the restaurants were using the grill in the store to cook up our food, it was very impressive. Also, the bar serves water and coffee from their fancy espresso machine. I couldn’t look away, it was so beautiful.
When I heard that the event was going to be at a store, I was thinking «oh great, some random shop» but when you walk in, you’re taken to another time where beautiful appliances are everywhere and you want them all! Seriously, if I came home to a kitchen with these appliances, I’d cook everyday.
My favorite quote they had in their store? «Food is love, cooking is foreplay» haha. I also love the little stories they have for each appliance for you to relate to, laugh at, and even think «what smart marketing!»
If I ever become a millionaire with all the time in the world to cook, I’ll make sure to stop in this place for all of my appliances.