Western Dental

Horriable place made an appointment for orthodontics the appointment was scheduled at 9 its 10 and still waiting to be seen. When I asked the front desk guy about how much longer it was going to be I was told that they are sharing rooms with general and I would be seen as soon as the room opened up. This place is very disorganized and not a pleasant expierence. I feel really sorry for the people who have no choice but to go here and if your insurance is accepted somewhere else my BEST ADVICE would be GO THERE. I have mutiple people called and people waiting since I arrived which was 8:50AM. The staff seems very unfriendly and stressed out. As for me and my family we will be finding somewhere else to go. PS IF I HAD THE OPTION I WOULD HAVE GAVE THIS NO STAR!!!

WORST DENTIST EVER! Waiting time is more than an hour, insurance is not verified until time of appointment, so call ahead to make sure that has been taken care of, If not that will add another hour to your visit. Once called in you still have to wait (as you will see in previous reviews). My recommendation to you, don’t bother, if you have the option to go elsewhere do it! Don’t waist your time and stress on WESTERN DENTAL. They lack customer service skills, no knowledge in insurance and billing concerns, and their scheduling is so disorganized! I had to change my dentist, best decision I have ever made!

Still horrible do they even read these reviews??? Even the phone call wait is 30 minute so bad

Can I give zero stars? Unless you have ABSOLUTELY no other option do not come here. I have been waiting over 2 hours for an exam. I came yesterday for X-​rays and an exam but after waiting ages, I had another commitment and had to leave after my X-​rays. 2.75 hours AFTER my initial appt. Rude and unprofessional staff. Just don’t do it.

HORRIBLE EXPERIENCE here too. WOW do I wish I’d read these reviews before going here! I have a lot of anxiety about going to the dentist as well as TMJ which makes it extremely difficult and painful to hold my mouth open. I told everyone there who I interacted with and the only person who acted concerned was the receptionist.
The least compassionate was the female dentist that worked on my fillings. She also gave ME attitude when I was struggling as if I was a pain in HER day! Despite excruciating pain in my jaw, I cried in pain for the last 15 min while no one noticed or cared.
This was Mon and today, Sat, my jaw is still sore and I can hardly chew. I have also received 2 calls since Mon (1 Wed & the 2^nd just now) telling me my payment is past due! The woman that checked me out didn’t even ask for payment!

Horrible service I been here 4 times, since i have my Invisalign with them, and every single time I come to Ortho they have taken more than 2 hours to call my name. The soul purpose to set up a appointment is to get attended faster. They are extremely unorganized. Don’t recommend spending your time or money here.

Whenever I go, the front desk lady’s are very kind and polite. ALTHOUGH it’s been twice that the Arabian looking dentist is not careful and rushes really fast. The first time was with a filling and it hurts till this day, the second time was with my wisdom tooth (which was pulled out yesterday) I cried how painful it was, he did not care at all. I can say the Mexican dentist is much more gentle and cautious. (No racism just pure facts) My sister said the same, same guy messed up her filling! Don’t get your teeth pulled by the Arabian man! Hurts like a b — !
Also, WHY IS THERE NO ROOMS ITS SO AWKWARD AND VERY ANNOYING TO LAY DOWN AND SEE PPL STARING AT ME. ATLEAST GET SOME DAMN CURTAINS FOR THE SAKE OF PERSONAL PRIVACY.

The Ortho department is alright besides the fact they changed the orthodontist every couple months. They’re are friendly but seemed to be very overbooked sometimes.

HORRIBLE. We have been kept waiting here multiple times for HOURS as they «run behind». This is standard practice for this location. They seem to be either highly understaffed, poorly managed, or both.
We made the mistake of signing up of the orthodontic program for our sons and needed to use the dental side for a cleaning. Both sides are equally bad with wait times.
Plus, the place just seems trashy.
Avoid this place. Pick another dentist.

I am reviewing the interaction between myself. I am not happy with their services nor their attitudes thus far, but I am giving them a chance to fix the dentures that I recently purchased from them.

The worst «cleaning» ever. Too bad my insurance won’t cover me going to a proper dentist for another 6 months. They didn’t use floss. Barely touched my plaque with the machine. Didn’t help with my gum issues. Unprofessional dental assistants. Not even a hygienist there to do a real cleaning. They tried to get me to sign up for a dental credit card. Just no.
The wait wasn’t long. Reception was good.

My appointment was at 1pm (this was the 3^rd appointment setup since the first appointment I waited over an hour and rescheduled since I had to go to work. The second one they did not have on the appointment book!). After waiting 2 hours they finally did xrays. I saw the dentist at 4pm and she decided I needed a root canal… I thanked her for her opinion and told her that I will get a 2^nd opinion since this seemed a bit extreme.

As I’m sitting in waiting room an hour after my appointment time, I’m really wishing I had read all these reviews first! I came two days ago too and rescheduled for today after waiting an hour… need to find another dentist nearby

Zero stars! Warning, do not go here! ****
Why?
1. You’ll wait over an hour, even with an appointment.
2. The front desk will be shockingly rude to you. (I was hung up on twice by Maria).
3. You’ll have your teeth worked on in front of everyone. There are no rooms, not even curtains to seperate you between the other person next to you. It’s like your having your work done in a waiting room. It’s Really awkward.
4. The doctor is probably going to mess up your teeth. Mine messed up a simple cavity, I’m having to switch doctors to fix the filling. He was nice but I felt he wasn’t the best dentist.
I had the worst feeling here, and knew I had to get out. I should have followed my gut and never let them do any work. Please listen to everyone else and the fact they have 1 star, and go somewhere else!
*DO NOT COME HERE*

If ZERO stars was an option, that’s what I would give them. I am now going on two hours for a routine check up and STILL have not seen a dentist!!!
I’ve heard them attempt to sell expensive dental procedures to their MediCal patients for thousands of dollars. One just said that they were quoting more than he makes in half a year!!!
I have been to Tijuana, Mexico for dental service. They pick you up at the border, pay for your taxi, offer you coffee, soda, snacks, see you almost immediately, and put you back in a taxi paid by them.
I can get my issues resolved AND make it back over the border in less than two hours. Hasta la vista Western Dental!

I’ve been waiting for over an hour and I had a appointment but they haven’t call us yet.
This office is horrible. They costantly change staff this will definitely will bey last visit here. They were good before I dont Know What’s been Happening here.

Very bad service. Went here a few years back to get filings, dentist punctured my tongue w/​needle, lost sense of taste for a few months. Went back later for regular check up, I left after waiting over 45 min.
Today went for scheduled check up, AGAIN left after waiting forever. Staff looked at me like I had no reason to be frustrated w/​their «professionalism.» To top it off, the receptionist was supposed to validate my parking, she ended up not giving me what I needed and I had to pay a whole day of parking because of her lack of attention to detail.
I administer our company insurance policies and I will definitely pass on the word regarding this dental office. I’m always willing to give the benefit of doubt to fellow professionals but this went way beyond the scope.
No worries just won’t give them my hard earned money any more. Be cautious of you decide to go to that dental office.

My Spouse had 6 months of weekly treatments to correct 30 years of teeth damage. The dentist was awesome, she had great bed side manners and explained each procedure as she went along.
The front end Office, Well that was painful, we had to keep track of each visit and monitor very payment made in cash. The office would over bill for visits, lost payment transactions, I would get collection calls telling me I was past due 3 – 4 days before the payment was due. very poor record keeping,

This has been the most disrespectful and unprofessional experience I have ever encountered in my my entire life. The staff working there literally laughed in my face. They switched orthodontist without notifying me & to further that it was the fill in orthodontist that messed up my braces and I was going there to have the regular doctor fix his mistake. So you can imagine how upset I was to find that the fill in doctor was now the permanent doctor. On top of that, when I call grievance I can’t seem to get a hold of anyone and yet collections have the nerve to call my phone and ask for another payment. I am extremely disgusted with western dental as a whole.

NO VENGAN, ES HORRIBLE EL TRATO K LAS VIEJAS K TRABAJAN AQUI DAN ALOS NUEVOS CLIENTES SUPER MALA EXPERIENCIA EN ESTE LUGAR !!! La primera vez k yo visitaba este lugar espere 2 hrs. En la recepción y después de eso me dijeron k el sistema estaba caído k no me iban a poder atender, que me fuera y ellos me llamaban en cuanto volviera, les dije ok aquí vivo cercas me ablas y vengo rápido, pasaron como 5 o 6 sem y nadie se comunico conmigo :(pero bueno decidí yo aser una nueva cita pero no sabia que iba aser UNA PESADILLA HORRIBLE dije bueno voy a darles una 2 da oportunidad llegue con mi hija de 5 añitos y mi muchacho de 19 años las personas k les tocó atenderme adentro fueron (MARINE VALENZUELA y FRIDA MORENO) desde el principio me atendieron sin NINGUNA ETICA PROFECIONAL Y MUY DE MAL HUMOR y yo sin saber porq? :(me aventaron unos papeles k los firmara, a lo mejor tenía prisa? Y yo pregunté de son? Dijeron PUES LEALO PARA K SEPA DE K SE TRATA con un mal humor y yo sin poder entender, puesto k estában en inglés, al decirles k yo no entiendendia en ingles me torcieron la boca y me dijeron con muy mal humor k no sabian si abia en español, pero al fin me trajeron unos en español, yo les pregunté que cuál era el procedimiento k le iban a ser a mi niña y de mal humor me contesto AY ESTÁ EN EL PAPEL LEALO pero ante todo NADA AMABLES, bueno empezaron con el procedimiento k le iban a ser a mi hija y la picaron sin ponerle el oxígeno calmante y mi hija empezó a llorar porq le dolía mucho y yo le dije que le pusiera el oxígeno, ella no me abia especificado bien k le iban a picar la encía y muy molestas y de muy mala manera me dijeron k NO y la abajaron a mi hija de la mesa, sin escrúpulo alguno, sin aserle el trabajo, sólo la anestesiaron de un solo lado y me dijeron que ahi asi se trabaja y que si no me gusta asi K ME FUERA DE AHI que NO la iban atender más, , k buscará otro lugar, pero eso no fue todo también le negaron la atención a mi otro muchacho de 19 años k ya tenia 2 hrs esperando ahí afuera y al Preguntarles El k si le falta ba mucho le dijeron K NO LO IVAN a atender por eran las mismas asistentes MARINNE VALENZUELA y FRIDA MORENO las que les tocaba aternderlo y k ellas no pensaban atenderlo también …estás 2 personas mencionadas arriba no deberían de trabajar ahí si yo fuera manejadora de ese lugar las correria inmediatamente ay k tener educación y ética para trabajar con personas, y estas personas no tienen educación alguna, ni conocen respeto alguno, son unas déspotas, corrietes descaradamente con las personas k llegan ahí …P.D PARA ESTE LUGAR NO PUEDO DAR NINGUNA ESTRELLA, solo k es necesario poner algo para fin de dar opinión..

I find it very humorous they respond with a message telling me to contact them! They obviously can’t read English to see how frustrated it is trying to call and email them! I’m an independent business person and can’t even think of treating my customers this poorly and expecting to stay in business!
They get 1 star because I can’t give them zero or half a star.
I was in severe pain, they got me in immediately, which I appreciated.
I really wish I would have read these reviews before I chose this dentist, but in severe pain, I wanted relief!
My experience started with them in 2013. Of course there was numerous issues they needed to fix, and after insurance my amount owed was a little over $ 5000! I agreed to the payment plan they set up for me and they started the work. I had a standing appointment once a week until the work was going to be completed.
On many appointments I would spend well over 3 hours at their office, often times being left in a chair, with a mouth piece in, virtually upside down while they worked on other patients. I was very displeased during my visits but kept going back because I was already paying for the work. I even switched jobs in the middle of the work and the new insurance company paid a proration as well, but my payment never changed.
I had to leave town for work, for six weeks, and things got very busy, so I was unable to have the work completed. I moved away from San Diego in August of 2014, and have been told for 6 months that I over payed and was due a refund of $ 537. This amount was based off of the work that was done and what my two insurance companies paid to western dental.
Countless phone calls confirmed I was due a refund and was told «you should see that money in 25 days». Today I am told «as a courtesy we wrote of $ 638 that you owe us!» I was told to stop payment, then was turned in to my credit that I was late on payments. Now I’m told they «wrote off» the rest I owe them???
What company operates this way? They are so shady it’s not even funny. I’m in more pain now, dealing with them, than I ever was because of my teeth! Nobody that answers the phones knows what’s going on EVER!
I really suggest you NOT to use these shady scoundrels! I PAID THEM OVER $ 4000 and still do NOT have my two crowns I paid them for. And they said I still owe them money when about 30 of their employees in numerous phone calls all said they owe me a credit.
If you value your teeth, see a reputable dentist, not these jokers.