Western Dental

Horrible. Totally unprofessional. I had always to wait at least 1 h even with appointment. They made me bad fillings that I had to go to another dentist. Personal always rude and often not well prepared. Plus when I changed insurance company and I open a new account, they told me they were going to close the old account and merge but the old account was never closed and is more than a year they are trying to make me paying $ 1371.00 extra (that I have already payed with the new account) and I still cannot manage to get them closing and stopping. Totally unbelievable. Never again. Zero star is even to much, authority should just stop their business and get them out of order.

I have been to this offie 4 times. All four times have been an amazing experience. The longest that I have ever had to wait was about 30 minutes, and i am not too sure why there are so much negative comments.
Today I had my FIRST wisdom tooth pulled, and it was an amazing experience. My doctor Naeil Elhussiny was incredible and attentive. He had a good sense of humor and was just down right amazing.
Omar is pretty awesome as well, He has provided me with the best customer service since day one. He also has a good since day one.
This place is amazing and clean.
I have enjoyed my visits to this office.

Even if you have appointment, they will almost always be 1 hour or more late. I had enough, especially when you have young children, they are not going to sit around waiting for more than 30 mins not getting irritated. If I had appointment, I expected to be calling in no later than 30 mins of my appointment time.

This is the WORST practice ever and I do mean «practice». No one there is professional. The waits are at least 3 hours after your appointment time and that’s only for you to sit in the back for another 3 hours… The front staff are very rude rude rude, all they care about is lunch… Smh The back staff is just a mess, they did a root canal on my daughter and son and both of them now need to get the tooth removed. The bad part is that my daughter has braces… Oh and speaking of braces… My daughter missed several appointments because we have a life and they overbooked like always and just a week ago they’re now trying to start the braces process from scratch. Meaning another 3500… Smh well that’s not gonna happen. This practice is sooooo bad that the contracted doctor told us to run. Wow that’s crazy!!! We are at a new facility «Clairemont Smiles» and they are very professional… We are in the process of getting our funds back from Western horrible practice! They should be shut down, it’s ridiculous… If anyone recommends that horrible place, no matter how bad your mouth feels or look, just please run or change the subject!!! If you go to Western horrible practice, they will certainly make things worse physically, emotionally and financially, things will get much much worse and that is For sure!!! Bad bad bad to worse experience!!! I didn’t want to give even 1 star but it’s required to post a review smh

This place has HORRIBLE customer service. I scheduled an appointment for my two children and myself for cleaning and orthodontist exams for braces, we are NEW PATIENTS. I had appointments set up for a sat starting @ 8:30am and we would have been there for a few hours and I was okay with that because it’s 3 of us. I get there at 8:30am and the guy receptionist tells me it will be ATLEAST an hour before I am seen because it’s «specialty day» so we’re really busy. I told him okay I understand bay but I have 3 appointments set up so why would I need to wait and his response was «well you set those up with our corporate office not this location». UMMMM excuse me, but that’s the number that was given to me by insurance to call and you all share the same calendar so what does it matter who I scheduled my appointment through? I told him okay an hour and we’ll be seen then, but then he told me «well an hour for one of you I don’t know how long it’ll take for the rest of you to be seen.» Oh and if I want I can call to just reschedule if I don’t feel like waiting. Then he gave me the corporate number that I originally called to schedule the appointments!!!
I called the corporate number and they were sweet and remorseful and apologetic. Corporate woman told me they share same calendar and there should not have been an issue. So she called the office on the other line and when she returned she told me the woman second in charge wants me to come back in to take care of my appointments, that they are having booking issues. She said she’s waiting for me at the front desk to just go in and speak with her. So I go back in and there’s no woman there. I have to actually go through the guy again and ask for «the woman in charge who was supposed to speak with me» he goes to woman sitting in a little glass office with another person and she has an annoyed looking face and tells the guy to have me wait and she’ll be with me in a second !!! At that point I just left. Clearly their patients aren’t a priority.
If your service is this POOR UPFRONT I can’t IMAGINE how it is behind exam rooms. Three new patients were lost due to just customer service being that horrible. I was supposed to also set my nephew up as a new patient while I was there so that makes it FOUR.
I only put one star for their corporate office customer service. They we’re amazing.

The worst experience ever. My son and I had appointments back to back, but when I checked in they only checked my son in. Then when asked why all these people are going before us, the rude receptionist (a female) rolled her eyes at me. I’ve been bringing my family here for years. I will never come to any western dental again. Thanks for your GREAT customers service. Ha! Help makes you tap at least 1 star, but they actual deserve a –5 stars. The receptionist should find a new career.

After a message from the provider on Unilocal,I came back to give this place another shot. I booked a morning appointment thinking that maybe they’d be more organized and the wait would be shorter. I’m 20 minutes into waiting after my appointment time and have been told the wait will be another 10 – 15 minutes. Sadly, I also inquired about how long my appointment would take because I had to make sure I would make it to work on time. He gave me an approximation of 30 minutes (how long appointments are supposed to take in their office for a cleaning) but that it would most likely be longer (aka more waiting).
The waiting time for a morning appointment (9:30am) on a Saturday morning is ridiculous. How can they be running this behind already?

Horrible! Do not go here! I was a first time
patient and I had a 10am appt. I got there early, knowing that there might be paperwork to fill out. Then I sat there for 1hr waiting to get called in. other patients arrived and had an appt after mines, everyone was complaining about the wait time while I sat there patiently. they called in who ever was complaining first even though their appt was after mines. They did not acknowledge me at all… I will never come here again… Very bad staff!

This place is the worst dentist and business I have ever been to. I came here on four occasions and still have not got anything positive done. They scheduled me for two appointments the first time. I sat and waited for 5 hours only to have an X-​ray and for them to reschedule me to show me the printed picture that they gave me that day for another time. I then came back got an explanation and they said I had cavities. The first day they said that they said I had it on both sides of my mouth so I got a cleaning and then had to come back again for my cavities. They only did one side of my mouth and then told me they’ll see me for a check up on 6 months. I don’t understand what happened to my other side of cavities. To make it worse they didn’t properly numb me and I could feel the drilling all the way through the painful process. To top it off I don’t believe they did the fillings correctly because pain I never had before is occurring. Every night my face hurts because of the excruciating pain from the cold and whenever I drink water or rinse my mouth at room temperature it’s still in pain and a lot worse when it is cold. I don’t understand why this pain would just occur out of nowhere and I can’t think of any other factors. The original reason why I came was to see an oral surgeon for teeth extractions and I made that noted when I first became a patient and I have not been scheduled or helped with this at all and it’s been a duration of 2 – 3 months which is ridiculous. I just want help with extracting my teeth but have not once been satisfied or even pointed to the right direction. It’s like a complete loophole towards a downward direction. On top of that the place is filthy. There’s yellow residue on walls. Machinery is missing screws. Loose wires not connected to any type of ground. It’s a complete mess and even the oral tools are unsanitary with goo or build up of something on the tools. This is not acceptable at all

Horrible horrible horrible. Do not come here. If I could give it no stars at all I would. Scheduled here over the phone & when I asked where it was located the woman on the phone told me «University Ave». Silly me I guess I failed to realize they have two locations on University Ave and ended up going to the wrong one. I had to drive down to the other one to be told I was late. After waiting 45 minutes the informed us that my sons teeth wouldn’t be cleaned today and that he would only be given an exam. I didn’t take the day off work to have his mouth opened and poked and not have his teeth cleaned which is what I scheduled the appt. for. Anyways I told them cancel whatever you have for today then, we are leaving, I don’t have time for these little games, we have errands to run. The receptionist ran back and spoke to the dentist and she agreed to clean his teeth. Anyways we waiting 1 hour & 45 minutes longer than the 45 minutes we already waiting. She came in and by then my son was so tired and crying because he was hungry but calmed down because he figured we were finally gonna be seen. She took a few photos and left. We waited some more s s finally got up to go to the restroom. when we returned someone else was already in our exam room being taken care of??? We were told oh, we will move you to another room… I was like okay? I have no idea if they thought we left or what was the situation but anyways very unprofessional and rude. The actual dental assistant was very nice and did a good job. That’s what the 1 star goes to.

Friendly, yes but still the most unclean dentistry I have ever seen. I refuse to let anyone working there touch the inside of my mouth.

Fiancé had a 12oclock appointment, didn’t get called in until past 1pm. She was back in the waiting room after 2mins for another wait before finally getting in around 2pm.
Whilst she was in seeing the dentist, the lady that was sitting opposite when we arrived stormed out stating, «I’ve been here 3 hours and I haven’t seen a dentist, just forget about it.»
Moments later a man came in with something in a tissue, which he took to the front desk and explained, «I had this put in this morning and it fell out».
The one star is for the front desk people. They were polite.

This place is awful! This place refuses to serve pregnant women unless they’re willing to put their baby at risk. I’ve never heard of a dentist forcing pregnant women to be exposed to radiation just to get their teeth cleaned! Every other dentist has been capable of cleaning teeth without xrays. It must be a truly terrible dentist, and after reading all these reviews I’m glad I walked away. Of course, they don’t tell you that when you ask about it when making your appointment. They require your doctor’s consent to take x-​rays while pregnant, which mine would never give because she doesn’t want my baby to have an increased risk of childhood cancers (and even the mayo clinic says absolutely no xrays — I think they know more about it than a dentist). The receptionist just keeps saying how safe it is, like she’s a doctor. I walked away. What a waste of time. This mandate of theirs makes me think that either the dentist is awful and isn’t capable of cleaning teeth properly, that they require you to do things just to rack up charges, or both.

If you don’t mind waiting 2 hours to see the dentist after making an appointment, go ahead. Take a big book. I went in, had cleaning and a couple of fillings. The work was so sloppy, my gums were sore for 2 days. Very impersonal. You feel like one of the herd when getting treated.
It was a very frustrating experience with very little communication at the front desk. Choose another dental company.

Fuck this place waited 4 hours in the chair after telling me he will be with me in 2 minutes for me to just finally say fuck it and walk out

Horrible service, unprofessional. The wait is ridiculous, when I have an appointment somewhere I don’t expect to be seen 2 hours after the appointment time

Doesn’t even deserve a star… waited an hour for them just to tell me they can’t do anything.
They call a lot it gets annoying even though you already confirmed three times. When I asked for a check up my older dentist would take x rays, check them out and clean them. All they did was take the x rays and looked… said I had to make another appointment to get my cleaning done… worst dentist I’ve been to.

Unfortunately this was the only place I could find that takes MediCal. All they did was brush my teeth for the teeth cleaning, and then they kept changing how many cavities I have without even looking at my teeth. I felt the drill and had to get numbed up again half way through. The fillings came out horrible looking on top of that. They also didn’t check my bite after getting the fillings so I had to find another dentist to fix them after two weeks of jaw pain.

AWFUL! The wait was over an hour and finally when I went to tell the receptionist I had been waiting she told me they couldn’t even see me. When I asked why she told me the oral surgeon wasn’t in for the day. I got upset and asked why she didn’t just tell me that am hour ago when I showed up she just looked like I was crazy and said she was processing my paperwork. I asked her why she would even process my paperwork if she knew I couldn’t be seen that day and she didn’t answer me she just looked away. I would never recommend anyone go here… EVER. Also if you do decide to go to western dental DO NOT call their corporate phone number always call the office directly. I learned that the hard way too. I have to give them one start but if it was up to me they would get zero stars and two thumbs down.
Update: I called the corporate office to let them know about this awful visit and they guy said, «what do you want me to do about it? «they are really rude.

do not go here. find another provider. this place is the worst. you will be waiting forever. the staff isn’t friendly, the desk clerks are unhelpful. just don’t go here. find someplace else.
*Follow up. They have still done absolutely nothing to rectify this horrible place. they email you but don’t actually DO anything. AVOID THIS PLACE AT ALL COST!!!

Worst dental experience ever! Made an appointment for teeth cleaning. After waiting for an hour in their empty, not very clean waiting room, they refused to clean my teeth without taking X-​Rays. Nothing, not even look at my teeth. Even though, we told them well in advance that no X-​Rays are necessary. I guess all that matters to them is to charge the insurance a big premium for redundant services.

Ha! Funny I should look this dentist up and see that there are all 1 stars! Its for a reason!!! This office was not clean and the staff was rude. The only person in this place who even seemed to care and give me my options was the lady who handled the finance and insurance. Besides her this place is a dump. I waited for 1 ½ hours to go back the first visit and after they told me I needed a root canal, they scheduled me for the following Tuesday. They also have to send away for a crown and that can take 10 days and no gaurentee on when. I have a flight coming up that I was maybe going to miss! When I came back for the appt they sent me back and the dentist didn’t say a word. He seemed cold and annoyed almost and all I see is a large needle with novacaine dripping out on my face and I was like uhhhh getting really nervous, and he was like nope I won’t do this on you. He had no customer service skills and I don’t know if he spoke english actually. You actually have to sign paperwork that you know english to come here. After I realized I didn’t want that dentist anywhere near my mouth I was given my refund (I paid upfront) and told to find another provider. Thankfully I did!!! It messed up my insurance though b/​c you can only be assigned to one dentist a month and I needed my treatment by the end of the month b/​c I was leaving for a trip. It took hours to re book myself through my new provider but boy I was so glad I did. They were so gentle and caring and don’t treat you like cattle. I already explained this to Western Dental when they called me from corporate to find out why I didn’t go through with my treatment. Seems odd that they have to make follow up calls to find out why patients hate it here and it’s almost inexcusable to look at the Unilocal on here for them and wonder why something doesn’t change. Anyways not my problem! Glad I found my new provider and finished my treatment!!!

I usually get my Orthodontics done in the North Park office but I needed an emergency wisdom tooth extraction and the surgeon was going to be at this location in City Heights. I had read horrible reviews so I was really nervous, but I actually had a very good experience. I had to take a panoramic x-​ray and western dental corporate office never told me I needed to remove my wires but this office did me a favor and removed them even though I was not one of their orthodontics patients. I came back 2 days later for my wisdom teeth removal. Just the bottom two and they were already grown in, but I was extremely extremely nervous. I waited longer in the seat then I did for the dentist to remove 2 teeth! He was amazing and so was his assistant. It was completely painless, which I was very shocked that and now its Monday, three days later and I never once needed a pain pill and I was so much better than I expected! The wait can be long, but it’s worth it to pay so much less. I was very pleased with the whole experience and I would actually recommend this office.

4^th appointment in just over a month. Last Friday my daughter’s new crown fell out. Saturday I was in the office again having them glue it back in. Today I am here to have a replacement made. I have always been no less than 10 minutes early for each appointment. Yet I have waited no less than 1 hour 15 minutes after the scheduled appointment time to be seen. If your time is worth anything to you, find somewhere else to go.

The dentist and staff are nice and worked well with my 3 year old. But the scheduling is TERRIBLE! Expect to wait at least an hour past your scheduled appointment, but don’t be late or they will give your appointment away!
Update to review have now been waiting 2 ½ hours!

Staff friendly and efficient.
Dentist filled the wrong tooth (a different tooth that had a cavity). when I came back in to address this issue, he rectified the situation immediately with no hassle.

During the consult the Dentist seemed very nice and listened to my HUGE undeniable fear of dentists. He assured me that things were going to go smoothly and that after reviewing and inspecting my teeth and the xrays we discussed when I should have the procedure done he was pressing for a week out but Informed him I would have to give my job ample time to use up the last of my paid time off to schedule and recover. I was very very apprehensive and he assured me that Gas and Novocaine would do the job and I wouldn’t feel any pain.
Seven weeks later I walk in the door and let the lady know I’m here. it was 8:50am and my appointment was at 9. They took in three people before me, The office was frigid cold to the point of being uncomfortable.
Red Flag one — I was introduced to the oral surgeon, who contradicted what the dentist had told me saying that the whole procedure couldn’t be done today, when asked why in seven weeks he hadn’t been show the Xray that was his concern he said he only sees things the day of the surgery.
Red Flag Two — The expected me to sign a form that said that I had been briefed about any and all completions of the surgery as well as stating that I had gotten post op pamphlet and had read it
Red Flag Three — When I asked the Oral Surgeon about this he glazed over it and didn’t touch on even ¹⁄₃ of what was written on the paper.
Red Flag Four, They were not prepared for me to sit down, tools were not in place, nothing was set up.
Red Flag FIVE: The nitrous DID NOT WORK AT ALL. U didn’t feel anything, and did not smell anything either. and after 3 minutes the Dentist came back and said are ya ready to get started… it was now 9:45
Red Flag Six: The dentist didn’t wait for the numbing agent to work completely before starting the injections which I felt BADLY
Red Flag SEVEN: The Dentist got annoyed with me when I asked him for a couple minute break and told me «Well I think we’re done for the day»
Red Flag 8: Then and only after all of this did he mention sedation Which I would have wholeheartedly jumped at IF it had been had been suggested 7 weeks ago at the consultation.
Red Flag NINE: The oral surgeon was discussion meds to prescribe and he was going to give me Vicodin that I am allergic to and it is CLEARLY stated on my medical form so I guess he doesn’t look at those EVE ON the day of the procedure.
So to wrap it up I have used up all the rest of my PTO this year for recovery of a surgery that never happened because the dentist withheld information, they aren’t set up for the type of service I need but the were all too happy to take my money.
OH! AND they weren’t able to answer me on how and when I would get my CASH portion of the payment back. To quote the girl at the desk «You’ll have to call our corporate office. I don’t know how they handle that…» Can you say SCAM?