Three Atoms

So happy and grateful for the service from Robert at Three Atoms. He installed our 75 inch flat screen over our fireplace and set up sound system, wii and BlueRay player and synced our speakers for Maximum sound quality. Our wiring to a remote cabinet was quite complicated, but it didn’t tale him a minute to figure it out.
We are aging in place seniors so he arranged our sound system to our best advantage.
He was so patient explaining each operation to maximize our enjoyment.
I was very comfortable having him in our home. He operated with honesty and integrity.
His price was very reasonable and fair. Even on the low side for all the work he did.
I can’t recommend him highly enough.

In just getting my new dishwasher 6 months ago it has already began to mess up. When I called the repair company they told me it was not their problem and was referred to the place that I bought my dishwasher from. They told me that the repairs would be covered under another company. I called them only to find out that the sales man never filed the paperwork correctly with the for me to receive any type of warranty. The manager corrected the error but this whole run around left me without a dishwasher for almost a month.

As far as repairs, I can not answer that. But the customer service is horrible, so bad in fact that I will not even give them my business now. I have a 55″ tv that needs repair. I called and he said his walk in hours are 2:30 — 5:30 m-​f. I had a friend help me load my tv into my car and luckily I called before actually driving there as he told me he had an emergency and no body was in the shop. Completely understood. He also assured me that someone would be in the shop the following day. My friend was still with me so I was easily able to unload the tv from the back of my car. The next day I called and got no answer so I figured he was busy working on something. My friend came over again to help me load the tv into my car. I drive to the shop only to find a note in the door saying he had an emergency and the shop is closed. I called and left a message and it has been 3 days and I have still not gotten a call back. Had to unload the tv from my car by myself, which was not an easy task. 55″ tv is large and awkward to carry and risky to carry alone. I will not take my tv to him, I would never give someone with such poor customer service my business.

My TV couldn’t be fixed so I’m sad about losing my $ 400 plus repair costs after only 1 month.
The technician is great and knows his stuff. Talk to him if you can. He even have me a great recommendation for my new TV.
The front office could use a make over. It’s not comfy for customers and really tight with all the TVs in there.

I saw the great reviews and decided to go with 3 atoms. I dropped off my TV in mid July 2013. The owner was very nice and said he would call back with findings of the diagnostic test (flat fee $ 75). I didn’t get a call back in a week so I called myself and got an update and he said he found the problem and would need a couple weeks to fix it instead replacing the whole board.
Fast forward a month and a half, I have not heard back since. Made multiple attempts to call but no one answers and the voice mailbox is full. Drove by today and shop is completely closed. I hope nothing serious happened to the owner, but this leaves me wondering what happened to my TV and that of others?
–Concerned customer

AAAAAAAARRRRRRRRRRGGGGGGGGGGGHHHHHHHHHHHHH — another TV repaired. For $ 33. GodDAMmit. Really wanted that ridiculously oversized flat-​screen, now my OTHER Mitsubishi (you know, not the one you previously fixed, the other one) is working perfectly. How much is my husband paying you?!

Now, since they didn’t actually fix my TV, I can’t actually comment on their repair work. But, I thought their customer service deserved a 4-​star review for sure. My 46″ Samsung died in the middle of watching the Kentucky Derby (I’ll Have Another FTW!). After attempting self-​diagnosis and possible repair via Google, the Samsung site, and then learning the closest Samsumg ‘repair center’ was in Canyon Country, I gave these guys a try.
I gave them my $ 125 deposit via check later after dropping off. I checked back with them twice in a week and they said the panel was kaput, which translated to me as ‘your TV is dead and there is no bringing it back to life… without some serious $$$’. They did attempt to located me a used panel to no avail. Sometimes, just knowing a definitive diagnosis is enough. They promptly gave me back $ 80 and offered to recycle my TV.
At this point, I was feeling pretty bummed out at losing my TV and maybe even a little suspicious that they didn’t really look at it? However, he seemed genuinely sad that he could not help my TV and offered advice on how to buy a new TV for cheap so that was nice. He said they are only open such short hours (2:30−5) since they do a lot repair work for sports bars in SD. I think you just have to call them to get updates. Doesn’t seem like a huge space or staff so I don’t think he’s ripping anyone off or selling everyone’s used TVs on the side, he’s just backed up with work.

Recently my 46″ 5yr old Samsung LCD went black in the middle of a show. I did tons of research before determining it was just something I couldn’t fix myself. I immediately checked my extended warranty and of course it had expired and Samsung could careless at that point. I therefore hopped on Craigslist and searched for a repairmen however it all looked like shady ads from the barrio. So I hopped on Unilocal and noticed however popular 3 Atoms was. It has mixed reviews of which seemed most had to do with peoples level of patience to get back on the couch. I dropped my TV off on a Thursday, deposited $ 125 for inspection which goes towards the balance and Robert said we will strip it down, find the problem and do everything possible to not replace the whole board and that board replacement is only pursued after the half way mark of cost and because of this more thorough and cost saving process, it takes a bit longer to repair. I was fine with that.
I waited a week and Robert called me the following Wednesday stating that it is all fixed and running and my balance was going to be an additional $ 140 because the T-​Con card was fried and had to replace it. He also fixed several capacitors and modules in the power supply that had failed which caused the T-​Con card to fry at no additional cost. He did all this in 4 business days and gave me a 3 months repair warranty should any of the fixes fail. That is what I call good business.
If my TV should ever fail again, I’ll be sure to run it by 3 Atoms first before ever considering buying a new set that costs over a $ 1k. Highly recommend their service. Just remember they are a cash only store.

I hope I am wrong, I trusted this guy. Paid him $ 125 on Monday he said he would call me the next day. He wont return my calls. Now its Saturday. Just saw another review that said the same type of thing. I wouldnt have dropped it off if this is the way they do business.
They coudnt fix it for a good price so they returned $ 85. WOW I thought they would keep it. Only call during the 2:30 to 5 time period they dont return calls.

Excellent, honest. Just wish he could have been more prompt with turn around time. Otherwise no complaints even though he couldn’t fix my TV in the end and I had to buy a new one at least I didn’t feel like I was being lied to… you can tell that this guy has integrity.

Ahhhh, the pleasure of having to get a TV repaired. If you have ever had to get your TV repaired, you know its a pain in the «you know what». If you haven’t, then you can probably imagine what a pain it is. This place will make the process as easy and as painless as can be.
I had to get a 32″ Samsung LCD repaired. I have never had a problem with any of my TVs in the past but this one got hit with a surge during our most recent major power outage. Of course it was the only TV not hooked up to a surge protector. I looked around for a repair shop and even tried contacting Samsung to find out who they would recommend I use. Samsung (what a joke this was) told me that the nearest authorized repair shop was in New Jersey. Well, This is San Diego. HAHAHAHAHA. I would have to pay shipping. No thanks. I found this place on Unilocal and gave them a call. After working for companies like Circuit City and The Good Guys! and selling TVs for them, I was looking for a quality shop. I decided to drop the TV of because as expected, its more expensive to have them come to your house. They are only open Mon-​Fri 2pm-​5pm. The rest of the time, they are in the field fixing TVs. The guy I talked to was a super smart, very friendly guy who was able to reassure me that my TV was in good hands. He told me up front that they break the entire TV down to find the problem rather than just replacing the whole board system. This saves money and makes sure there isn’t an ongoing problem in the future, but it does take significantly longer to repair. The whole repair time was 2 ½ weeks but it did work perfectly and it cost less than Two Hundred to repair the whole thing. Which is half the cost of a new TV of the same size and brand. The guys were nice enough to take my calls every few days and tell me what was going on.
Don’t get me wrong, these guys were great and I will only use these guys for any problems I have in the future and I strongly recommend them but if they want a 5^th star they would need to improve on 4 things… one, have better walk in hours. Its hard when you work and go to school to be there between 2 – 5. Two, Accept credit cards. Three, Speed up the return time. I know that you are breaking it down to be perfect but over two weeks is a little excessive. Even if other shops take even longer on average. Lastly, I would appreciate a call more than once a week to give me a heads up on the status.
Again, these guys are great and I’m not complaining because everything there is typical. I’m just saying what would give this place the elusive 5^th star. In my book, 4 stars is GREAT!
Keep up the good work guys!

Best service, best prices! Robert knows his way around a circuit board; repairing my 42″ Vizio at lower cost, rather than unnecessarily replacing an entire component at great cost. Fair, honest, and great technical service; worth the short trip from home.

I had a chronic problem with my Samsung DLP and needed a TV repair man to come in for a house call and give it a look. Three Atoms was the best reviewed place in the area so I looked them up. It’s a little tough to get a hold of them and their voice message was full (their in office hours are around 2 – 5 pm) but the service was fantastic, the prices reasonable, and the service extremely personable. Rob is a such a friendly guy, and it was a pleasure having him fix my TV. Highly recommended.

Called these guys because they are in the neighborhood and glad I did.
My TV is too big to bring in, so we had to have a house call. Made an appointment and Robert came during the scheduled window, calling first.
He is so knowledgeable and explained everything, even though most of it went right over my head. But, he was able to tell me enough about my TV that I could decide whether it was worth it to repair or replace.
Robert gave me a rough estimate on his first visit, then called back with the exact cost after taking some parts to the shop. The new estimate was well below the rough estimate.
He was able to return the very next day to put my TV back together and even came early, knowing I had plans. He also reconnected everything and made some improvements on some of the connections.
Robert is so professional. Sometimes I get creeped out having repair people in my house. Not at all in this case. I was very comfortable having him in my home even with my husband at work.
My favorite part of the whole experience was when Robert told me he broke his leg in my back yard as a child riding on home made bike ramps.

Found this place based on the reviews on Unilocal and would have to agree with all the positive compliments. Robert was friendly, knew his business and shared his thinking process with me to help me understand what was going on with the TV. He was also incredibly fair with pricing, I spent 225 and was able to get my TV fixed with a 3 month warranty too.
The only downside was that it took over two weeks to get my TV back. I definitely understand it took awhile to figure out because of a rare problem it had that had to be troubleshooted… and it could be because he just doesn’t have enough help with all the business he gets? If this was any other place, I would give a 3-​star rating, but because of how awesome my experience was otherwise, it’s still a 4. If 4.5 were an option, I’d pick that :).
But yay for having my TV back, and thanks again to 3 Atoms for the great service! Anytime I have an issue with a TV in the future, I’m bringing it to this place and also recommending it to anyone I meet who’s got a TV issue.

These guys are great! Took my 47 in big screen in and they got it back within a week. Cost $ 300 but it beats the replacement cost!
One star deduction for their very limited hours of operation (3 hrs per day).
I wish I had that schedule! :-)

We used Robert for the 2^nd time today and cannot say enough about his service. He is very fair with pricing and gets the job done. This time, he came to our house and fixed our LCD TV that wouldn’t turn on. My wife and I like his company and felt very comfortable having him in our home.
I hope I don’t need any TV repairs in the near future, but we will use Three Atoms whenever we need help.

Same TV set, a little more than a year after the original repair, develops a new «issue». Without hesitation, I take it to Three Atoms, and leave it in their capable hands.
Not unlike the first repair (which had nothing to do with the recent component failure), it took some «bench time» for the good folks at Three Atoms replicate my problem (intermittent shutdown of my LCD TV). After a couple of weeks, they had patiently narrowed the problem down, and phoned me with the repair estimate, which was (again) surprisingly affordable (and way cheaper than replacing my set).
Small shop, good guys, great service.

Set:
Vizio 42″ 1080p
Problem:
Made a pop sound
No Image but Sound and channel switching still works
Solution:
Went to three atoms, Very Nice guy met us at the door, had dirt on his hands, seemed to be working on tvs in the back (although the place has pretty much no walking room at all) seems like a true repair place, none of that flashy stuff
— Paid $ 125 for him to look at the TV
— Problem was inverter Died, and power supply damaged, 3 Days to determine the problem
–Paid $ 217.04 for parts and labor to change out two boards and have him fix the power supply, fixed within a week
Result:
— Tv works like a charm!
— 3 months warranty
This IS the best place to go for Tv repairs, more so LCD repairs. Nice guy, good service fast work.

These guys are the bestestest (is that how you’d spell it? Best-​EST X 2?)
I have this wascally wabbit at home named Snoogs. Sometimes, he gets a little crazy, and decides to bite through all of my power cords. He’s already knocked out a few iPod chargers, phone chargers, vacuum cleaners… and most recently, my TV! I’m actually shocked he didn’t electrocute himself (pun intended), because he chomped right through that sucker!
I was a little pissed, because I figured my TV was shot. If the power cord is bit in half, how the hell was I gonna get it to work again? Insert… Three Atoms!
This TV repair place looks like a blast from the past. It has all of these old school television sets in the front window that probably saw their best days prior to the great depression. I think one is even powered by a hand crank… so, I guess you’d have to crank it while watching TV back in the day. Which, isn’t a totally foreign concept, as I used to crank it a ton in my adolescence while watching the Grind on MTV, but that was a completely different kind of «cranking,» I suppose…
I digress.
When I called them up, the dudes working there were SO nice! And, it was right down the street from my house! They told me it’s be an easy repair, and that it’d be done the next day. Sure enough, I rolled through the next afternoon, and there was my crappy, Target-​bought «Memorex» TV, as good as new.
The cost for the repair? It was peanuts. I think it was like, $ 25. Definitely beats having to buy a new TV set, huh?
If you ever have issues with your television, I highly recommend you call these guys. Not sure if they work w/​the fancy, flat screen types… but they’re totally friendly, really professional, and they’ve dedicated their lives to allowing us to watch as much Tyra and American Idol as we possibly can.