Appliance Rescue

Absolutely terrible customer service. I was forced to use this company for my Maytag Washer because they have a contract with them. I was given both a verbal and written confirmation that the technician would be out to make the repair between the hours of 8am and 12pm. Well they decided not to show and upon calling the dispatch I was told that «I was added onto the technician’s list last and so your time changed to 11am to 1pm and the technician says he will be there at 1230.» No one called me to inform me of any change but no matter he will be 30 minutes late, I am not happy but I am ok with that.
1 pm hits and no technician and no call from the company. I call again. «Oh we just talked to him and he says he will be there by 130.»
I cancelled the call. If the people that work in that company cannot handle using simple tools like a phone to call their customers to inform them that everything is not ok then I do not trust them to repair my washer. As of this writing, I am still waiting for the «Manager,» Anthony, to call me back and explain to me who this new time extension didn’t get communicated.
They deserve zero business from any private consumer and they need to have their contract revoked from all the major stores and brands because their work ethic is garbage.

Absolutely horrible customer service. This company’s policy involves not informing their customers that a check is not cashed for nearly three weeks after service. My funds were available but I was in the process of switching banks. All that was needed from them was a simply notification of the timeframe and the situation could have been avoided. Instead, it turned into a 30 minute conversation about this female manager trying to justify their poor service.
I was actually blamed by this manager because I had missed an appointment time earlier and was told I lost her business money. Never is it appropriate to condescend towards a customer who is paying for a very basic and easily replaceable service. Customer retention should always take priority. She cared more about her ego than waiving a $ 10 fee to retain a long-​term client of theirs. Any business with such poor customer service from a manager is appalling.
I really hope anyone who thinks about calling them will put in the research to find another business who prioritizes their customers.
This experience has shocked me as to how this company can still get business. I will unequivocally never use this company again and will do my best to ensure residents in my building hear of this atrocious service.

My washer smelled like mildew even though it’s new. Lowe’s scheduled service with this company. The technician said it was a bad gasket and ordered the part. Several weeks later, the part came in. My fiancé took a day off work for the appointment. The technician took the old gasket apart then discovered they ordered the wrong part. He put it the old gasket back in, said it was ok to use in the meantime, and left.
We went to use the washer and water leaked everywhere and pooled up in between the door and the washer, and inside the gasket!
We called Lowe’s to cancel our service with them and asked for a different company to replace the gasket. But at least the technician was a really nice guy.

you know what? screw these guys. perfect example of crappy service because they are the contracted warranty repair company for a manufacturer.
appliance rescue was scheduled to inspect and repair my whirlpool electric range a little over a year ago. cool, guy was nice and took care of everything. well, enter today when we are still questioning how the oven is working. pretty sure the temperature sensor is still all effed up. called them up… of course they only guaranteed work for up to 1 yr (its been year and 3 months)…of course i am now officially out of manufacturers warranty… and of course a service visit ALONE is $ 69.95.
($ 20 at another company highly rated on here)
thank goodness i used my amex and i get an extra year of warranty through them (though much bigger headache) and i can now choose the appliance company to use. i got a measly 5 months left before i have no warranty left at all and i have to make this repair count.
my main point is– my oven was repaired with a new part just over a year ago and has been deemed defective again. you dont buy appliances to have to replace every damn year right? especially with such limited warrantees. appliance rescue either gave me a bad part or installed it poorly.
good job.