The UPS Store

The few times we’ve in to drop off packages, the staff were very friendly and helpful.

I have done nearly all my shipping and postal business with Karen for over 20 years. She and her associates provide the highest level of integrity and quality customer service. They are always professional and friendly and maintain customer privacy at all times. The negative review below is not in keeping with my experience and leads me to believe the reviewer had issues that were left out of the posting.

I don’t write reviews much although I do rely on Unilocal quite a bit. But our recent experience with this UPS store annoyed me so much, I was compelled to write my first review on Unilocal.Went here to drop off 2 Amazon returns. That in itself should have been easy but one of the package was over 71 pounds. So we asked the woman behind the counter if she could add an extra plastic shipping strap in addition to what what we had on the box. I was fully prepared to pay for it. She looked at me like I just insulted her mother and said with a scowl on her face, «Strap? What’s a strap? We don’t have straps.» Last time I checked, UPS stores are supposed to be a full shipping store to «help me ship whatever I needed shipped.» Apparently this store doesn’t provide that.
She was rude from the moment we stepped into the store. Didn’t bother looking up and just barked orders to us with nothing but contempt. Then she demanded that we lift the large box up onto the scale that was on the counter so she can weigh it. She was a small Asian woman but so am I and I had no problems lifting it. So I gave her the stink eye (my Asian stink eye) and she changed her tune a little and actually said please help her. It’s sad that I had to return her rudeness in order for her to actually show a little customer service, what little there was. Must suck to be her. Next time I will go to the other UPS store in Scripps Ranch who are actually nice or use my local and FRIENDLY Postal Annex stores.

Wow, I just read a few of these reviews and I must say, it sounds like a different store than I have been going to for almost 2 years. I have always had a good experience. I believe the owners’ name is Karen… she has owned the store for almost 30 years. You would not be able to stay in business if you did not have excellent customer service skills. I have personally witnessed her help many people beyond what is expected. Perhaps, it is because I only ship UPS and do not except to ship USPS when in a UPS Store. There is no mark up on UPS products unlike other shipping stores. I would trust this store before any other shipping store.

I am a regular at this store. I can send faxes, get copies, send packages, even get keys duplicated. The staff is friendly and I can trust them to provide quick service when I am running late. I first used them to send a fax to secure the loan to purchase my condo when I moved to San Diego last year and I have been coming back ever since.

Experienced and friendly staff, you know your package is in good hands. I mostly ship items from my Etsy store, so the packages are always going off to different addresses, and often the items are different weights, shapes, and sizes. I have asked all kinds of questions, and they always have helpful answers and are genuinely interested in ensuring that the packages arrive as desired. I’ve moved a lot and have been selling online since 2007, this UPS Store is so much better than every past shipping experience. At other post offices I’ve been ignored, misinformed, and treated with indifference (I’m sure many of you have similar experiences}. I used to worry shipping one-​of-​a-​kind items, but when I ship from here, I am so confident that it’s a pleasure to drop the boxes off!

It is convenient for the many Amazon returns we seem to have, but beyond that it’s a huge waste of money. Their shipping prices are unreal. I asked point blank if sending packages via USPS would be cheaper, and ironically, UPS was cheaper than their listed USPS price. I then asked if I went to a USPS itself would it be cheaper-​they assured me not, but I drove to the post office anyway. What do you know? I saved over $ 10 per package by shipping USPS at the post office. I do not like being lied to, UPS. Also, their summer girl tried to send one of my packages Media Mail without realizing nothing in my package was, in fact, media mail. They need to improve their service and prices if they want to stay in good graces with the neighbors.

The staff is very friendly, helpful and always have a smile on their face that makes my day. I have been a customer for about 5 years and have always received the best service. I can always trust these guys on delivering my packages. I would highly recommend this UPS store to everyone. I will always remain their customer for the rest of my life. HIGHLY RECOMMEND!!!

The staff is friendly and when it’s not busy it’s fantastic.
Unfortunately it seems like anytime there’s a long line things get bogged down real quickly.
Not much to say about this other than that!

Horrible customer service. I asked for some assistance with printing and I got no help and the employee was talking with friends. She had an awful attitude. I will not be back to this location

The service couldn’t be better! I have been a loyal customer for the past 10+ years and I have yet to have a problem– especially with any my packages. They offer all the standard ups store services– plus live scan. I’ve unfortunately had to deal with other shipping stores in the area before, but Karen & co have always been the most reliable. HIGHLY RECOMMEND!!!

Don’t go here if you need to send something via another company’s ups account number. Not only was I made to feel like a liar when the lady said «no ups’s in SD take way bills,» when I told her all the ones I’ve been to do, the other guy suggested I call the company and get their credit card number over the phone. How uncouth. I understand they’re afraid of fraud, but to look at me like I was the strange one. No way. Going to my Mira mesa ups always from now on. Too bad. This one is right in my backyard.

Great store, the owner is kind and remembers you. Sometimes, it can get real busy, so best to come in an off-​hour.

Been going to this business for years and the service is fabulous. The girls are fast and efficient. Makes me feel good when they seem to always ask about my family. This store still knows what customer service is all about. Thanks.

I go to this UPS store on a regular basis, and I always receive expert and kind service. The owner, Karen makes this store as she is always uplifting and cordial. The prices are reasonable and somewhat cheaper than other postal stores in the area as well. They also provide notary service, and they do live scan for finger printing. All in all its a wonderful experience everytime I go in to this UPS location. Give it a try You will not be dissapointed.

If you print and pay for the UPS label at home, you can drop off here for free.
Friendly service.
Usually two workers here so the line goes by fast.

We use these guys for our business and personal needs. Mailbox, shipping, copies, notary, they do it all at reasonable prices and friendly attitude.

This is an awesome UPS store and I’ve used them all around the country.
They’ve been serving the needs of both our family, and my business. The customer service is fantastic and the range of services is very useful. We have frequent needs for a notary and shipping. We also used them to witness the mailing of subpoenas and other legal documents, make, sort and prepare copies for mailings, and more.
We use it as administrative support for our business and not once has anything been done incorrectly. This is a great little family business in the center of our neighborhood with excellent services all around. My neighbor who also owns a UPS Store (but further away) has also made very favorable comments about how htis place is managed.
Keep up the great work guys!

I have enjoyed being a customer for the past 6 years. Service is friendly and very helpful. I would recommend anyone needing notary, a mail box or to send a package to visit this location.

Not all UPS Stores are the same Bad service here! Go to a different UPS Store, these people are not helpful at all.