The UPS Store

My bank wouldn’t do a notary for me so I had to run over to UPS to get it done quick. I went in around lunch time and it was pretty busy. The line went fairly quickly however and Jake was able to help me with my notary and I was out of there in probably 10 minutes. Will definitely be back if ineed anything else notarized.

This UPS location has a dedicated staff willing and able to assist UPS customers with any shipping needs… Jake, in particular, was very helpful and courteous in assisting me with my order. I will be a repeat customer and kudos to the staff at this location!!!

I walked in to send a letter for a friend. I made a bad joke when asked if I needed help. Apparently that is why I got the rude young person who walked up had the personality of a shoe. Her customer service skills matched the other shoe. She didn’t tell me the rates which could have save us both time. Even a rough estimate. Instead she just started typing into something and then told me that it would be about $ 30 bucks to send a letter. When I declined she made a face as if I had inconvenienced her by her doing what she is paid for, practically threw the letter back at me and walked away. If there was a less than 1 star rating I would give that. I will not go back there and don;t recommend anyone else going in.
I’d already had my coffee quota for the day but walked next door to starbucks for another cup just to experience what good customer service should be like.

Worst experience ever. Went in to print and fax a few loan docs and was quoted $ 1 per page (already outrageous) to which I agreed. Printed 13 pages (5 of which were blank) and was still charged $ 1 per page even though I was told it would deduct once the fax was completed. Once the fax was sent I was then told the total was $ 25.50! Umm for 8 pages? To print and Fax 8 pages is $ 25? I then asked for a pricing guide to which I was told, «we told you it was $ 1 a page» Umm so where the hell is the $ 25.50 coming from? Outrageous.
Not only were the three kids in there yacking away about their lives the entire time, they then mocked me by sarcastically telling me to «have a great day» once I expressed my outrage and that I will be contacting a manager. DO NOT EVER GO HERE! Management should be ashamed.

Curious to why the place has a low rating. I returned some of my rental textbooks here in tattered boxes that were untaped. The nice Asian girl working here said she’d tape them up and take care of it for me. I’ve returned ATT boxes here before and thus far everything has been good. If you’re returning textbooks or anything for free, just remember to box it yourself or else they’ll charge you an absurd amount for a box.
Hopefully all my textbooks are safely returned and I continue to be one of their happy customers.

I was a little nervous about going here after reading some negative reviews, but I had a positive experience.
I went in on a Monday at 11:00 am and there was no one in line. I went in to drop off a package (dress return). I was greeted by a nice girl, she looked over the package said everything looked perfect. Then I walked out. Spent maybe 30 seconds in the store. Overall a good experience.

Alex B.,
In response to your post. You are stating a complete and blatant lie of the events that transpired but I would expect nothing less from a location that is obviously lacking in customer service (i.e. Your 2 star Unilocal rating).
Your employee not only did not offer a physical hard copy receipt, she refused to provide me with one and that was the reason I had to contact the AT&T representative in the first place while still in your establishment and your employee continued to refuse to provide a hard copy receipt even after I spoke with the AT&T representative.
I am utterly flabbergasted that you or your employees would insinuate that I made any threats to any person. However it does not surprise me that your business, lacking in basic ethics, would lower themselves to the tactics of posting blatant lies and personally attacking a customer for writing a factual negative review.
These are the signs of a desperate business attempting to justify and/​or deflect the attention away from their bad behavior.
At this point your response to my initial review should speak volumes to fellow Unilocalers as to how you view and treat customers.

I walked into this place needing to send a «super-​nerd-​important-​fragile-​comic-​con-​spoils-​of-​war» style package to my little brother in Seattle (who, by the way, recommended it be sent via UPS due to USPS shortcomings… he is a USPS employee BTW, lolz!). I’m a proud «do it yourself-​er» until, of course I exhaust my own capabilities and need help. The friendly woman behind the counter sensed when I was nearing my «needing help» stage at the PERFECT time. She spoke up and offered to have the item packaged for me (she noticed that I could not find an appropriate sized package for my item, which I thought was very thoughtful and a shrewd use of customer service skills). She handled everything for me in only the way a bad-​ass UPS employee could. Wham-​bam and my nerdy package was sent off bubble wrapped, tracking-​numbered and all. Thank you to the awesome ladies at Mission Valley UPS Store!

Its a UPS store… Thankfully, this location seems to have more services available then the shameful excuse for a UPS store by my house. Plenty of employees on hand to help the customers!

I didn’t catch her name, however, a blonde girl full of attitude ended any future trips to this store for me. I went in today (3÷25÷15), to inquire about sending a package and I honestly can’t recall the last time I experienced such out-​right hostility in a business. I abruptly said I’ll take my business elsewhere and I did.
The people at the FedEx across the street were perfectly nice and helpful and that’s where I recommend anyone else go.

The UPS Store in Mission Valley saved me last week when I was on a business trip! I needed about 50 copies of flyers made and I needed them fast! The staff was so friendly and helped me get my copies immediately. I am really grateful to them and so glad I happened to choose this store! If I am ever in town again, I know where to go!

What the hell? I went there to return my textbook and They charged 9 BUCKS for a box!!! (Small box that costs 60c at walmart) this is insane.
I usually use usps and fedex personally, and they usually charge not more than couple dollars for a box. So i thought it’d be about the same in ups but i was so wrong. I was so shocked when i heard the price of box, but I had to ship it anyway since the girl already put the label on the box.
I’ll never use ups again. I think they are ridiculous.

I went in a few weeks ago to ship an AT&T receiver back through their return program that they coordinate with UPS stores. This location is the closest to me.
When I walked in, it was like walking into a sorority. Girls yapping away (I assumed they are related to the owner/​manager). Anyway, one of the girls walks to the counter where I was. She didn’t acknowledge me until she was done talking to her friend. Usually with good customer service, you don’t leave a customer hanging like that.
So the girl tells me to write down some information, then she starts yapping away again. I’m done filling out the sheet and I’m left waiting for her to finish chatting with her friend. Anyway, I just get the feeling she didn’t want to be there.
Normally I don’t complain but as they say, little things make a lasting impression, especially in the customer service fields. And it’s enough for me to Unilocal about it. If you notice the last few reviews reflect the downward spiral of the customer service of this location, so I thought I’d. I don’t expect people to kiss my ass, I just expect common courtesy as a customer.
Luckily for me, the shipping charges was covered by AT&T. If I have a future need to ship via UPS, I will take it to a different location

AWFUL CUSTOMER SERVICE.
I recently shipped two extremely fragile studio speakers at this location and a thin blonde girl named «Chelsea» made me want to jump over the counter, grab my speakers back and run for the hills.
When I arrived, «Chelsea» was helping a nice woman in front of me who was curious about international shipping on a small package of clothing that couldn’t have weighed more than 2lbs.
When told the price, the woman was astonished and politely asked if there were any cheaper methods of sending her package. «Chelsea» rolled her eyes and in a mocking manner told the woman «good luck, you won’t find anything cheaper.»
Now it was my turn… Great. I like to think of myself as a friendly person. «Chelsea» was fairly attractive and I gave her the benefit of the doubt, trying to strike up a nice conversation as I handed her my first speaker.
I began to tell her how fragile these speakers were and how important it was that they made it to their destination safely. Because I was using pre-​paid shipping labels, it was not possible to add insurance to the package, essentially gambling with my property’s well being.
Before I could even finish explaining, «Chelsea» (who had clearly been ignoring me) interrupted and said «Excuse me, but we are packaging experts sir. I know how to do my job.»
I told her I was not doubting her abilities to make my package safe, but I just wanted her to understand that my speakers were extremely fragile and needed to be handled with care.
I walked out to my car and retrieved my second speaker.
As I walked back in, «Chelsea» was snickering to her co-​woker (I’m assuming about me) and immediately stopped murmuring when she noticed I had re-​entered the store.
I noticed she laid the first speaker on its back since I had left, where essential knobs protrude from the the speaker and are not meant to bear the weight of a 20lbs box.
I began reiterating how fragile my speakers were due to her lack of common sense, and «Chelsea» began yelling at me and claiming again that «they knew what they were doing and if I didn’t like it I should go somewhere else.»
I was charged $ 78 for a package job a 12 year old girl could have made. Don’t ever go to this store, and don’t ever work with «Chelsea.»
To Chelsea–
PS: You are not even that hot. We are in San Diego doll, if you aren’t a model you better control your attitude.

Please please stay clear of this place for your own sanity! Horrible customer service, slow, inconsiderate and just plain awful.
My 1^st bad encounter involved a simple request to provide me a rate quote for an international shipment. The young thin brunette at the counter was annoyed at the fact I interrupted her teeny bopper conversation on her cell phone. Excuse me for being a paying customer. After asking a few questions on customs forms and delivery times she made a snipe comment that she had to hang up on her call.
Take Two! I had a Zappos «pre-​paid» to drop off. I waited in line for about 5 minutes at which point I asked for a printed receipt for the $ 500 boots I just dropped off. The cashier blatantly refused to issue me a receipt and told me UPS does not issue receipts for drop offs with pre-​paid tags. I’ve dropped off many packages at several UPS stores and have always received a receipt.
Little to say. I won’t be back.

Changing my opinion here as time goes on. The staff, while still generally helpful, is burdened by store policies that are bothersome. The prices here are high, they do not accept UPS coupons and there is nothing in my mind that sets them apart from their competitors anymore.

Is this a joke? Chels. insisted that white envelopes and security envelopes are the same. Since they only had security envelopes in bulk, I bought the box with white envelopes as per her promise.
MISTAKE. I HAD TO RETURN BOX AS WHITE ENVELOPES ARE NOT SECURITY.
I will save you the datails but I hardly ever encountered such rudeness.
Chels. Was very upset that I found out she was wrong about the envelopes.
She was like «whatever» and «I just work here and I don’t really care».
I brought a security enveoope to show her the difference. She reacted like I placed a dead skunk on the counter. She yelled at me «put it back».
Again, I’m saving the details. But rudeness is almost an understatement.
She refunded my money hence not 1 star.
I don’t see why I ever want to return to such weird service. A great way to wake up if you’re half asleep. She woke me up allright.

I went here this past summer to ship a present home to my family in another state. My box was already packed and sealed, and as soon as I asked to ship my package, I was interrogated with questions asking me what was in the box. I told them «Olive oils» and they then questioned me in a suspicious manner if I packed them appropriately and correctly. I responded «yes, I wrapped them in bubble wrap and secured them correctly.» As if that wasn’t good enough, I was finally asked if I would open the box, upon which I declined because I found it invasive and unnecessary after their rude line of questioning. I paid for everything, declared the value of my box and went on my way.
I’m sorry to say that I left the box in the wrong hands. After two weeks of my family not receiving the item and NO follow up from UPS, I took matters into my own hands to contact UPS. Turns out my package had magically «disappeared somewhere at one of the distribution centers.» UPS couldn’t give me any valid explanation or even say they were sorry for losing my package, which left me to file a claim.
I had to deal directly with the store to sort out my claim, which all in all took about 2 – 3 months to finally get it resolved. I had to wait for «things to be approved,» submit photos of comparable items for reimbursement, and get the check back for my lost items.
I’m really unimpressed with the entire process of working with UPS and this location, and do not feel like the monetary reimbursement makes up for the sentimental value of the items shipped.

UPDATE 3÷16÷2014:
I’ve contacted the corporate offices and shared my experience. Send it via certified mail and they WILL read it since certified mail could mean a lawsuit to them so they take that very seriously. They contacted me back and asked for a copy of our email thread which I sent to them and they thanked me for bringing it to their attention and were going to deal with this seriously.
If you’ve been burned by this fraudulent branch, be sure to do so. You can write to this address here and remember to send it certified:
============================================================
So this place actually tried to commit FRAUD with me, people should BEWARE of this place. I rarely give bad reviews, but this place really NEEDS it. It seems Im hardly the first. Heres what happened.
I inquired about opening a mailbox with them, gave them the required docs they asked for but in the end I changed my mind and never signed the contract to start with them.
They charged my card anyways… thats ok, a misunderstanding that happens sometimes right. Afterall I was about to open an account with them.
So I didnt realize this until they charged me again for RENEWAL of another 6 months.
I kindly wrote them an email explaining this is a misunderstanding and I never went through with opening an account and would like my money refunded.
They said NO REFUNDS BASED ON CONTRACT. … I told them uhh, I never signed the contract and showed them the email where I asked to cancel and never finished the registration.
Instead of coming back saying sorry our bad, they try to negotiate what they are willing to refund on an account I never even opened!!! LOL This was funniest thing Ive read from legal perspective for a LONG TIME.
So when I asked them for a full refund, they wanted to give only half and threatened to pull back their offer if I asked for anything more. This is what they wrote
«As described below, the extent of the assistance we can provide, solely in the interest of customer satisfaction is the $ 150.00 which is for the renewal that you authorized. There will be no additional refunds. If this does not satisfy you and if you have additional requests or demands, then unfortunately, we will rescind this offer. Please advise.»
So what the fuck is going on here? Rescind your offer? For charging me for an account that I never even opened?
I couldnt believe I was talking to UPS here… Which I always thought was suppose to be the most respectable mailing system in the US but man they really let their standards go down to the ghettest level ever!
Anyways, in reply to that, I told them I would call my credit cards to report this as an unauthorized charge (which it was since I never signed the contract to open an account) which then the cards will simply hand me back my money. Then I was going to report this illegal activity to the UPS Headquarters, which I still will do. Then to Unilocal and
so the public can stay away. Then open a lawsuit against them.
Only after stating all that, they gave me back a full refund.
However it was only because I knew how to protect myself that I got it back. I feel most average customers may feel helpless to their fraudulant activities and just give up.
Also, their prices are higher then what other UPS stores charge for mailbox. Im not sure if thats even allowed within the UPS in general. But given UPS even allowed them to use their brand name UPS, maybe UPS has gone down hilll that bad where they are allowing such a company to carry their brand.
BEWARE OF THIS COMPANY.
Hope this helps a few people avoid being robbed!

I advise my fellow Unilocalers to avoid using this location and look very closely at competitive prices before shipping your packages.
1.) Prices way higher at this store compared to closest competitor FedEx at Linda Vista & Napa Street.
2.) Confrontational employee! She quoted 2 day shipping, and it was by all margins, very high and it surprised me. So in my surprise I calmly said «I’m sorry did you say $$$?» She responded with sarcasm and slowly repeated the price, then gave a «take it or leave it» expression.
I was shocked! Thankful for Unilocal to be able to express this and give a heads up for everyone else.