Steve Madden

Obviously Steve Madden makes wonderful shoes but what really stick out when I went was the excellent customer service. I can’t recall her name but she was the black lady with short hair… Anyways, I found the cutest pair of boots and after finding out they were out of my size she literally spent twenty minutes calling other stores trying to find them elsewhere to be shipped to me. Needless to say, she did find them for me and that’s only because of her dedication and excellent customer service skills. Thank you black lady with short hair!

I’m pleased to say that after having poor customer service and complaining directly to Steve Madden inc, over a year ago and receiving no response, that I’ve never step foot in a store of theirs since!

I always shop here coz I love their shoes, but everyone is always super rude just coz I ain’t dressed all bougie when I come shop here. Fix them snooty bitches Steve.

Love the shoes here, they the only brand I buy. I got super lucky my latest visit and saved like $ 80 when they incorrectly marked the shoes. They were super cool about it but a bit upset cuz it was a huge savings. The lady said «luck you» haha… i was like helllzzz yeahhhhhhhhh
The lovey ladies here are always eager to help you and bring out shoes for you to try on. I just wish they had a larger selection for dudes.

Worst customer service sandals defected twice and they wanted to glue them both times GLUE! worst just get them from Nordstrom or Macy’s better return policy for defected products or the outlet in las Americas

i love the steve madden store at the fashion valley mall in san diego. The employees there are always so friendly and helpful! Thank you

I came here with my two daughters in search of the «perfect» boot. Coming from an island there isn’t much use for a winter/​fall boot unless you go to the mainland frequently. I love Steve Madden shoes and I find the quality above average. I was thrilled with the sale on boots on the day of our visit.
The store is quite small but despite that my daughters and I quickly went to work picking and choosing which boots to try. It’s shameful I don’t remember the salesgirl’s name who helped us. She brought out SO MANY shoes for us! She was super friendly and suggestive in her approach (which I didn’t mind). Great sale and many options to choose from.
At one point my one daughter had five boxes of shoes try on and the other had one less shoe to fit. Access to mirrors and walking space is really tight but women on a mission won’t have those those little issues deter them in their effort to find the perfect boot. All in all, a pretty good shopping find — Steve Madden boots on sale (BOGO half off).

I was there today and have to compliment the 2 employees that helped me, Diana and Felicia. They were very friendly/​helpful and will definitely be the reason I return back! Thanks ladies!

The word «love» doesn’t really begin to explain my love for Steve Madden shoes! I love this store. The staff are all super friendly and check in with you to see if they can help with anything. I wanted a shoe they didn’t have in yet and they offered to preorder for me and deliver to my house or call me when it arrived in shipment and no more than 1 week later they were here!!!
My only complaint is that the store is small! For this location being the only full price store in San Diego, I feel like it deserves a little bit more room

Horrible customer service. They don’t even acknowledge you when you come in, I have to come up the register and wait about 8 Mins for them to even ask me if i needed help. I buy a pair of shoes and they give the wrong ones in the bag. And the guy is too busy checking himself out to even help. Learn how to multi task!

Guy section gets smaller everytime i come here…
Prices are high compared to online.
I suggest trying on their shoes, writing down the exact model, and buying online where they almost always have a sale.

Dear employee who looks 12 years old,
When my friend and I walked in with our strollers, she was ready to drop a load of money on boots. Your loud comment about how you HATE strollers in your stupid valley girl accent blew your sale.
I attribute your crappy attitude towards adults to your lack of life experience. You’ll grow up one day. You may even have a *gasp* stroller!

friendly staff, even when it’s packed in there they always manage to help out quickly!

LOVE steve madden boots, the only downside is every company possible comes out with a knock off and its kinda pricey for the quality. BUT i always droll when walking buy and its a nice treat every now and then :)

I’ve just never found the comfort and fit of Steve Madden to match up with the price. For example, a brand like 9 West or Vince Camuto is totally comparable in price range and yet doesn’t rub all the skin off your heels or give you blisters on your toes.
I also don’t love the huge platforms on EVERYTHING. I personally find a 4 inch stilleto with a platform of 1 inch or less to be much easier to walk in than one that feels like I’m see-​sawing back and forth, but again, that’s just my opinion.
Steve Madden is not terribly pricey or unappealing, but it’s hardly a standout either.

Nice people here, and good looking boots, too.
I know several women who dig this store, so 4 stars