Starbucks

Poor service at its finest! I stood right in front of the cash register for a couple minutes while the cashier had her back turned taking out the trash which didn’t bother me, the part that bothered me is while I’m standing there waiting four employees see that I am there and never say a thing or even say hi. Once the cashier turns around she goes ahead and takes someone’s else’s order who had just got there. I walked out!

I normally like this location but the girl with the nose ring was just unpleasant. I like to order my drinks a certain way, who doesn’t want specifics. I even heard another worker in the background saying something regarding my drink. I mean come on; it’s a coffee shop. I said no whip got whip cream and an excessive amount of Java chips, mostly unblended. At least I got coffee.

Still my favorite starbucks… I knocked my drink over and it’s lid popped off and spilled all over the sidewalk.. I waited over 30 minutes chatting with my friend, and not only did they still refill my drink but the girl who originally helped me in the drive through, ZamZam, even recognized me. Thank you guys, your the best! !

If I could give no stars I would. WORST restroom I have ever been in at any Starbucks location that I have gone to. I will not describe in detail the condition of this restroom because I do not want to gross anyone out. Use your own imagination and you will be correct! This ruined my visit here.

I gotta say this place is one of my favorite starbucks, great and friendly staff, one of them made my day today with her priceless smile and great attitude, she was singing while she was making my quad con Panna. I just want to say thank you SHAD :)
be happy, like your name (SHAD) that means Happy in Farsi

I am going to. keep it short because thats how great you guys are
their Very friendly thanks guys keep up the awsome customer service
Their drive tru is quicker than the most ive been to !

Came here to get my tea refill. Customer service was A+! Even if they were almost closing, she didn’t rush me and even changed my cup. Wish I got her name. She’s a cute, exotic looking gal. Keep up the good work! Even the other guy that was there was very friendly too.

Slipped my mind that I had an expiration on «birthday» treat from Starbucks.
Pulled into the drive thru this morning and an angel named Kat (or Cat… or Kaht…) helped me out and hooked it up.
You get a feeling that they’re always going above and beyond to keep their customers smiling and I appreciate that.

I’ve been coming to this Starbucks for the past couple weeks to study. The main female cashier, is the cutest, BEST, tiniest thing! Best cashier I have ever encountered at a Starbucks. She doesn’t make me feel bad for studying here for 4 hours and right away (after just the 1^st day), greets me by name and knows my order. Every Starbucks should have someone like her.

I hated Starbucks. Not because they’re bad people but because I highly dislike coffee. I always get free gift cards! Even if you dislike coffee, you’ll so fall in love with their food!!!
I love the hot breakfast sandwiches, cheese pastry, toasted croissant. Ohhhh man. Starbucks you’re winning me over. But still. I’m never getting a coffee for myself here.
Even for a decent sized location with a drive through on a busy Monday morning. These workers are fast. Got my sandwich in about 5 minutes.

Show up on a Sunday at 0526 and the staff did not even have the drive thru open. They are suppose to open at 0500 and they looked at me when I drove thru crazy. Not the brightness of the bunch.

One of the Starbucks I frequent the most when I make my way to work in the mornings. They also have a drive thru but I usually don’t bother since the line is always so long. The staff is always nice and friendly which is surprising that early in the morning. Even with a long line the drinks come out quickly. It’s a pretty big Starbucks plenty of seating. It’s in the corner of shopping center next to Chopstix 2.

This Starbucks doesn’t even deserve 1 star!!! I’ve been to this location a numerous times before and almost every time they got my drink wrong. Employees there are extremely rude and unprofessional. They gossip about customers and make fun of them. Like I said unprofessional. They never apologize for their wrong doing, instead they give you a stink eye like you disturbed their personal time and space.
When I brought it to their managers attention, Kayla, she acted very stand off-​ish and defended them right away.
I will never recommend this location to anyone. The worse Starbucks I’ve ever visited!

Always my fav place to stop in the morning before work. One of the ladies inside at the counter knows my order by heart and name. She’s super sweet. I should probably get her name to give a shout out for great customer service. But I’ve actually always had great experiences here.
My favorite was one time in the drive thru the whole line was doing «pay it forward». You go Starbucks for keeping it going!

I like this Starbucks because it is spacious and is great for when I need to grab a coffee and plug in. It is a busy location, but I can always find a seat. The coffee they turn out is consistently good (I can’t say that for all Starbucks). The store is clean and well maintained. The staff is hit or miss, thus the 3 stars. Some are friendlier than others. Some socialize more among other employees instead of providing better and faster service. Again, this location gets busy so the line can take a minute.
Additional comments: being loud at this location is accepted so it is great for study groups and meeting up with friends. Also, they have a drive-​thru window.

They don’t ask you what your name is. Therefore there’s confusion on who ordered what. Average atmosphere. The employees sort of uphold the Starbucks culture. Toppings (eg cinnamon etc) always low. Café latte was watery. Employees less than enthusiastic. Not the Starbucks culture I signed up for.

Pretty good service. Sometimes I don’t like it when they (baristas) mess around. It looks unprofessional but who cares. I’m only there to get my drink which is always on point here! I just feel bad for those studying or doing important projects or using up the wifi to do stuff without buying a drink to support. I love that they have drive thru there. Parking sometimes sucks but I’ve only had a problem with that twice. No biggie. Wait time at the line and at pickup is never too long. You always get your drink in a timely manner. So 4 stars is good for them.

I’ve only been in the drive thru but it is always fast and friendly and my drink is perfect!

Always come here first thing before work. Drive thru is the fastest I’ve seen, staff is always courteous, listens to your orders, and repeats them back to you. Drive thru always has a smile, and people like that put you in a fantastic mood. Went the the one on Kearny Mesa Rd, 15 minutes in the drive thru (for the same amount of traffic) and they got my order wrong, and got an attitude when they had to remake it. Inside, or driving, 10+ stars for this one!

The past 5 times I’ve gone to this location, they NEVER have cold brew. I work across the street from here if you’re wondering why I come to location so often. lol. Their other coffees are great tho and their baristas are kind. Great place to study too with plenty of seats (unless you go around 5pm when people get off of work.

Definitely the rudest group of employees at a Starbucks. Not sure if it’s the location or the hiring manager or what factor. However I always get attitude and rudeness at this location. They need to really spend some training on customer service and Smiling yes I know it’s hard but smile people. Drive through staff are more friendly than others :-)

Compared to my other Starbucks experience, this one was just okay. The staff seemed really overwhelmed because of the drive through and they didn’t bother to shake up my iced tea lemonade. I literally watched them pour in the sweetener, tea, lemonade, and ice and handed it to me while running (and slipping) to the next drink order.
I also think they added more sweetener than my requested half as it tasted much sweeter than usual. I just made sure to try and melt some of my ice to tone down the sweetness while we walked around.
Overall, I don’t really hang out in this Starbucks, so it was just an okay experience. I’m sure the drive through is pretty convenient for those driving through the area, so they probably have more staff during the peak hours.

I just got a job at a hospital close to this Starbucks, so I find myself stopping by every other morning before work, and every other evening to work on some online classes.
I was inspired to write this review because Colleen is amazing. She makes sure everything is done just right for you, and she’ll easily answer your questions without looking like your bothering her. She’s awesome!

Always a good spot to get coffee on the go, drive thru is always long but the line quickly goes. Some of the items on their drive thru menu is always out of stock but it’s not crossed out on the menu, (which would technically take longer in line depending on what you order while you’re at the drive thru)

This Starbucks used to be located in the strip mall near Mitsuwa but they moved into a bigger place recently. I like the fact that there’s a drive-​through now. Also, the location seems a bit bigger than the old one.
Large community tables, single seating, and a large counter. Outlets are widely available.

I ordered Double Chocolaty chip frappé but they gave me Moca frappé.
I didn’t drink it until I got home so I couldn’t even return it.
I really hate coffee tastes so I had to throw it away.
This is the first time i had a problem with starbucks.
But the people who works there are nice so I give them 2 stars.

I’ve come to this location twice so far and both times, my coffee is incorrect. I pay to have 4 shots in my venti latte and never get the 4^th. Very disappointing. I have switched to this location because it’s more convenient on my way to work.
The second star is because they are nice. I just wish they would get my coffee right.

The cashier barista always knows me by name even if it’s weeks or months before I get the chance to come down to the Starbucks. Nine times out of 10 they are unbelievably fast even though they are typically always busy.
I was super impressed today because it literally had been months since I had been here, and again the cashier knew me by name and greeted me with a friendly tone of voice. On top of that someone else took my order so I did not have to wait as long and I asked her to surprise me with a sugarfree flavor because it was just that kind of day that I needed a nice surprise. She told me her name was LaLa and I have to tell you she picked an awesome flavor and I’m super impressed. I just might go out of my way to come here more often.

My parents live down here, but I guess based off of some of the reviews, this location has moved for the better!
I was down here for the Christmas holidays and was at Mitsuwa. I needed to buy a gift card so I stopped by.
As far as the inside of the store goes, it’s clean and has a very good amount of seats! I came in the early evening and there were only 3 people inside. Drive-​thru wasn’t extremely busy either.
Service could improve! I walked in and there were two baristas just making drinks and talking at the same time. While this is fine, once one of them stopped making drinks, he basically stood there and just kept talking. It’s not like he didn’t see me waiting in front of the register either! He glanced at me and just turned back and resumed talking! Before I said anything, another barista walked up and rang me up. I bought the gift card first and right as I was about to ask for the receipt, he printed it out, crumpled it up, and threw it away. I asked politely to get a receipt and he apologized saying that it’s a habit and he’s used to customers not asking for a receipt. Okay… some what understandable, but that’s already a waste of paper. If you print it out, at least ask if you want the receipt!
I also ordered a drink right after. Not that I think I would win, but I wanted the receipt for my purchase so I can get the code for the «Win Starbucks for Life». As soon as I scanned my card, he walked away and I had to ask for the receipt when I got his attention!
Interesting service out of all of the Starbucks I’ve ever gone to!

I love that this location has a drive thru. I have not even gone inside this one yet. Today, I challenged myself to go inside. And it was just as I had suspected to be.
Very similar to any other Starbucks.
The staff here is friendly. The drive thru has typically been pretty quick. Which is double thumbs up in my book. Once the cashier even deliberately rang up our drinks separately so that we could earn extra stars on our purchase. If your a Starbucks registered holder you know that these stars could equal free food or drinks. So I love getting credit for my purchases
I think that they may have been a few limited seats outside, of course I could have been a little fuzzy with that memory since I had not had any coffee yet! LOL

I just went thru the drive thru to grab some lunch and had such an awesome experience that I wanted to jump onto Unilocal and share it!
So here’s the skinny: very friendly person on the speaker, they ran out of a couple of sandwiches but I was given a list of similar, available options. Landed on the Mozzarella and tomato basil panini, which was piping hot and delicious. Nice, crunchy exterior and hot, cheesy goodness inside. I didn’t get a drink (at a coffee shop, no less!) and the barista asked if I would like some water. Totally unexpected and above/​beyond. The icing on the cake: they taped a little pic of Oprah’s smiling face to the drive thru preview window. It is the first face you see as your car turns the corner! Had a great laugh.
Overall, awesome guest service, ordered and got my food in 5 min tops, and I definitely plan to be back soon!