Sprint Store

This store if full of people that think they are too cool! They don’t listen to you and they seem to not care. I went to get a simple print out and this guy was like I can’t help you with that!!! I had called corporate and they said to go there!!! Sprint is the worst company ever! They need to keep better record and take care of the patients. I left them and still have problems with them!!!

These people don’t do anything but talk to eachother. They don’t acknowledge you, you have to go to them. I came in with my boyfriend who has sprint (I have Verizon), so this was my first experience with them. There was about ten workers and only two were taking people to help, and then when we finally got to the person after 30 mins of waiting the guy was no help at all and just rude. IM NEVER SWITCHING TO SPRINT!

Terrible customer service here. The staff leaves you misinformed or under informed. There’s one girl in specific that has misguided us twice. Her job is to look at people’s IDs and licenses and yet she put my boyfriends middle name as his last name on our Sprint Account. Also, almost all the reps here are texting on their phones constantly. Sprint really jips you when it comes to fees too. They don’t tell you about any of the fees. I can’t wait until our lease is up!

Amazing service.
Carlos was my consultant, and he was AMAZING!!!
From the friendly conversation to the service in general. Came in for an iPhone and a new line but left with a bomb discount, new matching case (which he did a great job picking out to match my phone), screen protector, tablet and still discounted price.!! Omg I wish I could have gone to him sooner. Thanks Carlos

This store was the only store to help me. Took them a while but their customer service was good. They did what they could to help and I was satisfied. I don’t remember the employees name who helped me, but he was very patient and helpful. I was very satisfied.

I can not believe how horrible you guys are! I signed up with you in July. When I was speaking to the guy I told him that I wanted a prepaid line. Something I didn’t have to have a due date with. I wanted no contract and to be able to pay when I was able to. (Like t mobile) The guy said yes that’s fine it would be month to month and I pay each month with I can and the guy told me I had to give $ 87 down for the first money and activation fee. I paid him cash and asked for a receipt. He told me I would get it in the mail. I get my first bill and no sign of the money I had given the guy who signed me up. The guy gave me his card and told me that he was going to have the activation fee waived and even wrote it on the card. Yet that’s not even applied. I call customer service to figure my bill out and find out where my money went. They helped me with my bill but couldn’t do anything about the money because they didn’t see anything. I go again to your store and the lady who helped me (very rude!!!) told me that he was wrong and that it was a deposit for my account. The guy who stole my money doesn’t even work there anymore. How convenient right?! Very confused I asked what I would need the deposit for? And she said because of my credit. My credit??? When did I authorize a credit check? NEVER WAS I ASKED!!! You never even got my ssn so how in the hell did you check my credit? So I tell her that I want to cancel since this is not at all what I was told! I call your customer service AGAIN and get another rude women. I explain the situation and she gives no care just like the rest of your staff. I explain to her the deposit that was on the account and she told me it would be no problem to apply it to my bill. So I get my bill again no sign of the money I gave!!! So I call again and again and again. No one in your company can help me?! How is that even possible!!! And then you guys have he nerve to push it to collections!!! And add another month on top of the bill!!! So here we go again another call to your customer service… I have to explain yet again what happened. On the phone for over 1 hr and the guy has no idea either so he transfers me to finances… Again I have to repeat my story… None of them understand NONE!!! They even told me I never required a deposit. I could have up to three lines and still wouldn’t need a deposit. So is this rude girl at the store also part of this? So then he transfers me again… And again and again… And then I’m speaking with this guy for over a hour and he just hangs out mid sentence and I don’t even get a call back?! Seriously?! So here I go calling back again!!! And I ask if I can be transferred back to him and the lady played stupid and any time I asked something she would just stay quite!!! Like come on… And eventually she again transfers me and I have to tell me story again and again and again… WILL SOMEONE HELP ME FIND OUT WHAT YOU DID WITH MY MONEY!!! You are some thief’s! I go back to your store again after being directed to do so. I ask for a manager and this guy walks up again with no care ask me what he can do to help and I start to explain and he stops me and says he can’t do anything that I have to your stupid customer service again. While standing next to the girl who lied to me in the first place about the deposit?! And he doesn’t even ask her anything just gets me out of his face. What a great a manager y’all have. Y’all need to get yourself into the game none of you know what the heck you are doing!

I’m going out of my way to write this review but I think it’s necessary.
****ZERO STARS
My family and I were due for a phone update so we went to our local sprint store to get it. The person assisting us told us «today you’ll be paying the taxes on your new phones and on your next bill you’ll be paying the device and the service, oh and here’s a free tablet» seemed like a sweet deal to us until I got my bill and it went from $ 308 to $ 637. I thought there had been a mistake but little did I know, they forgot to mention to us that there was an activation fee on all four devices including the «free» tablet along with insurance on all the devices. My uncle and I returned to the store to see what had happened. We explained that they forgot to mention that to us and we thought it was unprofessional. The person assisting us seemed like he knew what he was doing and said it will all be taken care of. We’ll waive the activation fees because you were misinformed, just give it two days.
I waited a few days but didn’t see any difference on my bill. So my uncle and I went a second time. Thankfully the same person helped us again. After waiting about 40 mins we had to leave and again we were told that it was being taken care of. I waited a few days and nothing. A day before my bill was due my uncle and I went a THIRD time. We were both so upset about the whole issue. That we demanded our problem to be solved. But once again they said the same thing. «Give it a day or two for the adjustments to go thru.» We left and a few days later I called back to the store and they kept putting me on hold until I was able to speak to a representative. She said to pay what I would normally have to pay to avoid my service to be interrupted. I did as she said. And one of my lines got disconnected! Then I called back and she told me to call customer care to tell them to reactivate that particular line. She said that customer care should be able to see that we are ‘working on some adjustments to your account.’ I called and they said I had to pay in order to reactive my account also that they didn’t see any work being done on my account. At that point I was so upset that I went off and I explained my situation to the rep. She was understanding and after putting me on and off hold she took care of the entire thing. Except reactivating the line that had been disconnected.
I wish they would’ve told me to call customer care instead of having to go back and forth. That same night the store manager called me to see if I had spoken to customer care and I said yes. He then apologized about what had happened. But it was completely unnecessary at that point. It was a waste of time, energy, and money. I’m definitely considering switching providers. In the 4 years I’ve been with sprint, never had I had such terrible customer service.

I’ve had my phone at sprint for a year and a half and I recently started driving Über so the data streaming is not allowed to be on the phone at the same time that you can NOT be on the internet and on your phone or something as simple as picture text though the phone is no allowed while on the phone on expecially my GPS and I need to call a passenger and have GPS it does not work and around Mission Valley and Spring Valley .Gets a lot of roaming my GPS it will show hovering so just be aware so you guys dont make a mistake if you need it for your job or something impotent not very good coverage and then I tried to cancel with these guys and because (when you buy a lawn mower and it doesn’t cut grass you bring it back) sorry about the pun but they still make u pay the cancelation fees even its their fault you have to switch sooo people just wanted you to know Sprint is not up to par with some of the other carriers customer service is good your service sucks

This is the worst Sprint store in the country. They may have single handedly caused me to leave Sprint. The pretty much screwed up my entire account.

CUSTOMER SERVICE SUCKS… Just need to make a payment and the kiosk is not excepting cash. U hv workers/​self appointed managers doing absolutely nothing. If ur looking for great service go next door to Starbucks.

Worst customer service ever! The staff and manager were no help, didn’t care about helping, I left with a phone that wasn’t even updated because they didn’t feel like taking the time to set it up, and told me to do it. I now have to go to the Sprint store in Mission Valley, totally out of my way but where the customer service is excellent to set up my new phone and transfer contacts and update… waste of time at other store, will NEVER return or refer anyone!!! How are they still on business?

My phone does want to ring in so here I am seat at the sprint store to see if there can fix it be here for 45 min. That only problem here is the wait

Cash machine to pay bills is constantly down and only 1 person on duty to take payments, they get an F in customer service

I wish I would have checked here before going into the store to upgrade my phone. Funny, I see a recent post giving praise to Jose. Jose was really nice while helping me too. It wasn’t until the next week that I realized he had lied to me to talk me into purchasing a tablet as well. I realized this after speaking to a young man over the phone with Sprint Customer Care. He TELLS ME that I can return it and the manager should waive the restock fee. OK, no harm no foul, right? WRONG. Go in, show them the PROOF that i have in writing that shows how Jose bamboozled me, and they tell me it will be $ 75 to return it, because they can’t (won’t) waive the fee. I walk out (I’m kinda non-​confrontational like that). How is it fair that I get tricked into purchasing the tablet and have to pay $ 75 to return it?
But let me be clear, the people in the call center have ALWAYS been A++. So much so, that after this incident (actually, while writing this review) I called the number again and he offered to send me a return box so I don’t have to return to the store. THANK GOD.
This people in this store obviously have made it a part of their culture to lie to you to get you into a contract. Hoping that you will just keep what they have tricked you into. After leaving the store, I was starting to think, «It’s only $ 11, might as well keep this THIRD tablet». And I think that is the reaction they hope to get out of everybody. This has turned me off from going into ANY Sprint store, honestly.

My wife went back in today to exchange for phone for an iphone and Jose helped her with no problems. I went in later because my life-​proof case broke within 4 days and once again Jose helped me with out making me wait. I dont know if this location is good, but i know Jose makes it worth going to.

Worst sprint store known to man. I had issues with a phone that I only had for a few hours and I tried to return it. They kept telling me no. I had to call 800 sprint to get the issue resolved. Avoid this store like your life depends on it.

Saturday morning 11:30am no wait and Sandy was perfect! She got us upgraded and a line added to my account with no problems. Best experience ever at any cell phone store.
If you go make sure you ask for Sandy.

Do not come to this Sprint store if you have other options. Their customer service is below average and despite a short wait list, you’ll be here minimum of an hour. I came here and rather then utilizing all of their employees, they had 2 to a customer. Their manager is doing a poor job of running this location and needs management courses.

I love Sprint service. I have been a customer since their «Pioneer Program». I am an original tester for Sprint service. Can you explain to me why every single time I come to this store their employees are texting on their personal phones? Today I came in for assistance, the receptionist was friendly but had her phone in hand. She is immediately texting after our entrance. The wait wasn’t too long before my name was called. My problem is seeing this lady texting at her station while I waited. The lady assisting me actually began texting with her hands underneath the desk. I am sure that we have all snuck a text here or there… but while you are helping a customer? Does anyone else think that this is actually stealing company time? Is it more aggravating to you when you are the one waiting for them to stop texting to assist you? Pffft!

Not very good service. Sales rep tried to trick me by saying my iPhone trade in would only be able Togo to accessories. $ 240 to use on accessories? I would say if you have a mom who isn’t used to hard salesman don’t let her come alone. They are looking to take advantage of people here. Scams. Bamboozles. Tricksters. Hustlers.
This salesman also mentioned how the deals they advertise are not really what they seem. He said his own business misrepresents the deals. Not good business in only here because it’s cheap next year I’ll make more money and switch over to a carrier that has a better rep.