US Post Office

Horrible, I use this post office all the time because it’s close but I think I’ll drive to a different one next time or just stop using them altogether. The Filipino man working the counter was very rude and was not helpful. I asked if they renew passport and take the photos there the man said «yes, just fill out the form and if you answer yes on the first page you can send it today with your old passport.» I followed that with «do you take photos here?» He said «yes.» Awesome, so I took the time to fill out the renewal form and when I went back it seems like he was finding ways not to help me. I handed him the form and he asked if it was complete… which it was, he would’ve known if he looked down at the form, then he ask if I have my passport. again! I replied «yes.» Then he told me «we don’t take passport photos on the weekend.» Now I don’t know if that is true, but why can’t you take passport on weekend??? Furthermore, he told me they did. And if they didn’t do passport photos on weekend he should’ve inform me beforehand! I think this type of service and people are bringing down USPS.

This review is for the mailing services as well as their passport services.
Mailing:
The man that helped me DOESN’T seem like he hates his job like most people that work at post offices do. He was really accommodating and friendly. He made sure my package was secure, taped, and double checked everything for me. Obviously that’s his job, but he was really nice about everything & didn’t make it seem like a bother. If this review was solely based on his service, he would receive a 5 star.
The 3 star was due to the passport service.
Passport:
The lady got my passport papers done fairly quickly but she was rude. She asked me to put my phone away when my phone was just in my hand as I waited for her to make copies of my drivers license. That was not only rude, it was unnecessary. She was away at the desk while my phone was in my hand… Why it bothered her? No idea. I would’ve understood if I was on it when she was speaking or filling my papers out and that bothered her but the fact that it was just in my hand really surprised me that she told me she put it away in such a rude way. I confronted her about how rude that was and she quickly finished filling out my papers (Thank Goodness) and I was on my way.
There’s a $ 25 charge for their work and getting a passport itself is $ 110.
TIP: You must make an appointment for passport services.

I went in for my passport appointment at 10:45 am and was out the door by 10:56 am. Yes, the entire process only took 11 minutes!
Mind you, I spent a good 5 – 6 minutes waiting in line, filling out the first page of my passport application again (messed up the first time), having my picture taken, and waiting for the clerk to get change.
Both of the clerks were very nice and accommodating, one of them was especially patient — even though I messed up my application twice!
If you need to renew or apply for a passport in person, this is the post office for you!

Sellers Beware! This is NOT a true Post Office! It’s a postal store. If you drop off pre printed mail they will NOT scan the items! LAZY Government workers!!! Lost $ 1000+ worth of watches and was given an attitude wham asked to track by Gwen! «Oh we have no way to track until the customer receives the item» What? «Oh, we’re not a real post office, were a postal store» but is a Postal employee. The «Real» post office told me NEVER use that location! Lazy and Slow

terrible just terrible the black post office worker is rude and shouldn’t deal with people. She doesn’t want you to use the tape by the desk even though I pay for the shipping tells me I should buy tape I wouldn’t mind but I buy the boxes in store when I need something shipped off. I guess they have forgot how pays their salaries. Hope the defund USPS worthless

I prefer this post office to the other one in Lemon Grove because it just seems faster and there’s more parking available. While getting into College Grove Center can seem like a B at times, it’s nowhere near as frustrating as cruising up and down Broadway hoping someone will leave so you can snag their spot. I wish they had a drive up mailbox though!
Lots of light, spacious interior, capable staff. I don’t see what more you can really expect from a post office. Whether or not your package arrives or how much it costs isn’t really a branch issue. Take it up with the government ;)

I’m visiting from out of town and had to send my mom a bunch of stuff… Showed up on a Saturday at 9:30 when they opened. The clerk in the lobby helped me stuff a giant box full of my mom’s stuff. The other clerk Olivia helped me tape everything up and both were super helpful. 60 lbs of stuff! Honestly, I’ve never been treated so well at a post office in my life!

I find this one to be clean and friendly but really slow. Best bet is to do prepaid labels online and drop in the box that is open until 10.

Dont recommend going here. Just to stressful to explain everything but trust me not here. Ps their number on site completely wrong.

I LOVE this post office! I’ve become a regular, sending out bills and care packages to troops. I have never had a problem sending anything. If you fill everything out right, you’re in and out in no time!
The staff is super friendly! I wish I knew the lady’s name who is always there, she’s awesome! I had to make two trips to my car to get boxes and she kept an eye on my stuff and had it ready to go by the time I got back!
It’s very clean. Very organized. Parking is okay, it’s in a shopping center so obviously it’s going to be busy.
They have your best interest at heart and if you ask for a suggestion on which is the best shipping method, there quick to help!
I’ll keep going back, no doubt!

THIS PLACE IS A JOKE. THE WHOLE USPS THING IS A JOKE.
I bought a phone through T-​Mobile and because there was a mix up, I had to return it back to the company. They told me to use either USPS or UPS to return it. So since USPS was closest to me, I returned it through them. I paid for the standard shipping and that was that. Months later, they send me pieces of my package saying that it’s «missing». They’re telling me I can’t make a claim for my 700 phone that was stolen through their stupid fxcking company because I didn’t have «insurance». DIDN’T THINK I NEEDED INSURANCE TO SEND SOMETHING BARELY A STATE AWAY. That insurance shit is a scam so that they can take your stuff. And this is what my tax money is going to? FXCKING RIDICULOUS. I’M LIVID. NEVER EVER SEND YOUR STUFF WITH UNITED STATES PIECE OF SHIT SERVICE.

The parking lot is pretty awful (of no fault of USPS, I guess), the staff isn’t particularly personable. From now on, I will make the drive to go elsewhere, just to avoid this place.
What really got under my skin was an incident where I had shipped a package to a customer via $ 45 overnight shipping, which is supposedly guaranteed. The real culprit was whoever was delivering the package in Washington. The address I had shipped to was a valid, working address. Due to negligence or laziness (obviously can’t confirm which one), the postal worker marked the package as «Undeliverable — Invalid Address.» REALLY? No. I Googled the residence myself. This was nonsense.
So, my issue did not lie with THIS Post Office’s initial actions. I don’t judge businesses based on issues that arise– I base my opinion off of how THEY react to solving the problem. After the «undeliverable» package was dropped off at my porch, I went into the Post Office seeking a refund for the «guaranteed» overnight service. Of course I was upset that the package wasn’t delivered, but I just wanted my money back because they did not hold up their end of the deal. Due to their company’s incompetence, I could have lost a customer that needed this item urgently. I re-​sent the package via Priority Mail the same day, and what do you know? The package was delivered successfully with the SAME deliverable address I had posted on the first package that didn’t get delivered. Apparently, whoever worked the morning shift in Washington is aloof.
The supervisor at this USPS refused my refund of the overnight service fee! Absolutely ridiculous. She said there was nothing that she could do because I re-​sent the package via another service. She informed me that I needed to bring in the contents in the original box for a refund. WHAT does this have ANYTHING to do with the fact that USPS did not fulfill the promise of overnight shipping? What I do with the package thereafter is completely irrelevant. I needed to get this package sent out, and that was proof that USPS incorrectly claimed a perfectly fine address was undeliverable.
This happened months ago and I’m still furious that the «supervisor» of this facility gave me blank stares, had no empathy for my situation, and spoke to me like a four year old. Mind you, *I* am not the one who made the mistake. I basically was robbed of $ 60 of shipping fees for overnight AND priority, just so I could get this 5 pound package to my customer. So much for customer service. There was just no excuse for her to treat me as she did.
I’ll stick to the USPS in Lemon Grove. They have much better and happier staff, and I don’t feel like ripping my hair out when I go there. Stay far away from this dump. I trust Unilocal,and I should have read reviews before I ever stopped by this horrible excuse for a business. I have to be royally ticked off to leave a one-​star review. I would give negative stars if I could. Good riddance to this place.

I rarely go to Post Office. I used to like going to this place, but not anymore. Very bad customer service. They don’t have the attitude to work with public service.

One stamp .66 cents? Wow. Came in and no one was there so I went straight to the front of the line. It was fast and painless. I had to pay extra because the envelope weighed to much.

Why do we even have a postal «service?» I’m surprised the contract hasn’t gone to FedEx or UPS. Went in with a box that to ship it via the slowest cheapest method possible was over $ 26. We said, screw that Mr. Postfool, and took it to FedEx. FedEx did it for $ 15 and will have it there twice as fast and I can actually track it. Ridiculous pricing aside when we came in there wasn’t really a line of any sorts and the guy helping us was decent enough.

I don’t get why some people make the process complicated. The signs clearly tell how what and how much the different types of mail are.
Go in, put your package in the correct box or envelope, drop it off and pay the price, and then leave. It is that simple.
The nerve of some people.
OAN: Clean post office and well organized.

Are my tax dollars REALLY keeping this place open???
The first reviewer said it ALL!
I should mention that the under-​staffing could be remedied quite simply by using the A.P.M…oh that’s right… IT’S ALWAYS BROKEN!!!

Generally, an okay post office. I mean, it’s a post office, not much to complain about. This one, sadly, has recently become continually understocked, rarely cleaned, and understaffed. Sad, as it’s the one closest to me.