Pronto Plumbing & Drains

This place of business should be ashamed of themselves! My mom recently moved in to her new home in a senior community. She needed her washer and dryer hooked up. The day before she had someone from this company come over and hook up her stove. She felt that the price was reasonable considering the amount of time and work that it took him. The next day they sent out 2 different men. Don’t know why they felt the need to send 2. The one could barely speak English so it makes you wonder if he’s even documented in the states. My mo had already bought some of the needed supplies. It took them about 30 minutes and they had the audacity to charge her $ 375. They claimed it was for parts and labor. What parts? My mom had already purchased some of those parts. When my mom asked them if they really charge $ 300 /​hr for labor, they didn’t respond. The next day when she spoke to s supervisor, he stuttered over his answers and told her that he would credit her $ 75 on her next job. Ha! Does he seriously think that she will ever hire them again? The stove cost her a lot less then that and the man was there longer. Better Business Bureau here we come. Shame on them for taking advantage of a senior citizen or anyone else for that matter! This is highway robbery without a gun!

They came almost 2 hours late and gave me a quote of close to $ 200.00 for a tub that the water was draining but very slow. Not for me I would not never pay someone that much. I called another company and they wanted under $ 60.00 for it. That is more a great plumbing company. I will never call them again.
4

Only thing positive I can say is that plumber arrived in under an hour though I was told 40 mins. Old plumbing — have to get the drains snakes a few times a year but my usual doesn’t work nights and with this heat couldn’t let the tenants go without a shower. They charged 3x my usual fee, plus took about twice the time to do the job and spent the entire time trying to push other jobs for crazy costs — and they don’t warranty the work? (my usual does for 30 days). Never will give in to the pressure and take the only one who will show.

Place sucks. Tried to overcharge my girlfriend with a 185 price on a drain snake and after multiple negotiations brought it down to a reasonable price of 50. Then on the website it says their is no difference in price whether it’s weekend, holiday, whatever, but yet they were charging her more because it was. Then the same issue comes back a week later and the lady is saying they don’t guarantee their work. When on the back of the receipt it says they have a 60 day guarantee. U shouldn’t try to use a company that doesn’t guarantee their work anyway. Like I said, place sucks.

This company has awful customer service. The scheduling windows they give are are 2 – 5 hours long not to mention irrelevant since they don’t end up coming until about an hour after the maximum time quoted. The plumbers (out in the field) and the reps (answering the phones in an office) have more miscommunications than even seems possible. When you call to ask where the plumbers are (since they don’t show up on time), the rep answering the phone gives you several different answers, puts you on hold to talk to her supervisor or says she’ll call you back when she finds out what’s going on, which ends up being seconds before the plumber shows up one hour to an hour and a half late making it pointless to have called her anyway.

David arrived right on time, to replace our toilet. The work was done quickly and at a reasonable price. He and his assistant were also very careful getting through the very narrow hallway and bedroom area, where my wife has lots of «knit-​knacs» that could have been knocked over or damaged.
They’ve done work for us on a couple of previous occasions and we’ve always been satisfied.

It’s always hard to know who to trust when it comes to plumbers and electricians, but the plumbers from Pronto plumber have a customer for life. They showed up within the hour after I called. I had a leak inside the bathroom wall and thought it would be a major and costly problem. I was wrong. The plumbers explained to my mom and myself exactly what they were going to do in a way we understood. They showed us every piece of hardware that was getting replaced. After all was said and done, they were in and out in about 1 ½ hours at a very reasonable price. They also spoke Spanish which was great for my mom. They were courteous, clean and trustworthy.

I couldn’t believe how fast a plumber arrived to clear my bath tub drain. Actually, I wasn’t even ready for him! The plumber was very professional and friendly and was able to clear the drain quickly for a great price! Thank you Pronto Plumbing! Customer for life!

We had just purchased a home and we were having plumbing nightmares. I called Pronto Plumbing and they sent out a plumber right away. The plumber, Jesse was the best. I was so worried and stressed out and Jesse made me feel at ease and reassured me he would get it fixed. He was at my house for quite a while working hard and he did what he said, he got it fixed! I would recommend Pronto Plumbing to everyone I know and if you could get Jesse thats even better. Thanks again Jesse you made my day! — Katie

Pronto Plumbing was the absolute best on price an promptness. they were very helpful and honest in assessing the issues and pricing. i will definitely use them again. and b/​c i have an old house i know i will be calling them again; no more shopping around for me. these guys provide a service that can’t be beat.

I highly recommend Pronto Plumbing. They did excellent work on the plumbing for my bathroom remodel including replacing the drain and p trap on the tub and installing new fixtures for the tub and shower. They quoted a price before beginning the work and were competent and professional. I also called them when I had a problem with the toilet. They arrived within two hours of my call and replaced the wax ring which had been improperly installed with the wrong part by someone else. Again the price was fair and reasonable. Thanks Ossy… I’ll call Pronto for all my plumbing needs.

I just bought a condo in UTC/​La Jolla in the Verano complex across the street from the Mormon Temple. Unfortunately, the Verano’s plumbing is notoriously dilapidated. The week I moved in, there were 4 condos that were flooded from leaky valves.
Pronto Plumbing is the contracted plumber used by the Verano’s management. I was forced to use them to fix leaks during escrow. Not only did it take the plumbers hours to tighten a loose sink and fix the draining pipe under another sink, but they also were constantly unprepared and running back and forth to their truck for tools. After the job was done and we closed escrow, I discovered the leak was back! Thank goodness the previous owner was kind and faxed a copy of the receipt so they came back and fixed it for free. They were idiots. Highly incompetent. After hours of work for the original repair (new pipes, etc.) it turned out all I needed was a new gasket. The worker had the nerve to try and charge me explaining it was a new problem not covered under the previous repair. When I almost blew MY gasket, he finally wised up and fixed it for free.
I would never use these guys. Highly unprofessional.

I have just bought a house, and was trying to do some plumbing repairs myself. As can be guessed, I made a mess of it and had to find a plumber FAST to restore water to my home… :-(
I called Pronto Plumbing only because they were so close to me, and I am so fortunate that I did.
Chris came quickly; was personable, professional, knowledgeable and did a fantastic job. Not only that, but the price was exceedingly fair and the service was WAY above my expectations. I will be using this company for the rest of the time I own my home, and would highly recommend that others do the same.