Petsmart

This location is convenient and clean. When we go for walks Sashabelle frequents here. Clean, easy to find items. All the animals seem very healthy and the Store manager calvin cares about the store, staff, and Petsmart furry, scaly, fishy residents! I have been coming here since it’s grand opening, and the events have been very fun, the sales have been plentiful, and the staff have been very resourceful and pleasant. I also go here for the grooming, Echo and Jaime have groomed Sashabelle many times. I have here bathe, nails clipped, ears cleaned, and anal gland squeezed for about 24.99 + tax.

Service and staff are great but Petsmart isn’t too smart about their prices. I outsmart them by going Amazon. A 7lb bag of science diet cat food is nearly 16 bucks plus tax. Amazon goes for 9.99 and free shipping with prime. Buy smarter not harder.

I want to let everyone know that the customer service here when found is really good. I went to pick up some dog food and brought it home to find it infested with meal worms and moths with the food being covered in webbing. I called the store and they replaced it for me. We went through bags of food to ensure that I wasn’t bringing home another infested bag.
Customer service is very important. I’m grateful for the way the staff member handled the situation with professionalism and making sure it was made right.

We recently brought our dogs in hear for grooming and had a great experience on both occasions. The groomer was attentive, very sweet and knew exactly what to do. Our one dog is a golden doodle and she gave her the best doodle cut we had ever had. They were friendly and we were very pleased. Our Labrador also had a spa day and it was wonderful. I a, so happy they opened up at this location.
Thank you!

I came for fish gear, and their decorations by Topfin are by far the lowest price around. Unfortunately, their cheap fish always have some ick issues. I also think Petsmart is lacking in their knowledge department. I bought dwarf Plecos which always die within weeks of buying them. They were not very savvy in the fish department. They gave me no advice worth noting. I’m going to have to shop where people actually know something about fish.

First of all let me start by saying if you need anything for your pet this is the place to go. I am only giving this review due to the bad experience I had last night. The employees seem a bit off… last night they had one register open and I saw they had at least 5 – 6 employees working… one manning the register, one with a pink shirt holding a clip board (doing nothing)…and the others kind of wandering aimlessly. Had to wait in line for five minutes while the lady in front of me told a long ass story about how she needed something… no idea… anyways instead of opening another register the employees just sat there while the line got longer and longer. The pink shirt lady just stared at me… kind of creepy. Get your shit together people, please… no time to wait to buy a damn filter for my fish tank… you have registers, open them!

We have always used a local groomer, but decided to walk into the Petsmart in Clairemont and inquire about the grooming services and costs.
The employee in the grooming department, was very professional and nice, explained to us all the services and costs and although it was more expensive than we normally paid we decided to make an appointment to get our dog groomed (bath and haircut) for 3 pm on Saturday 02÷21÷15.
When we got to the appointment we were told that they could wash her but didn’t have time to give her the haircut.
Initially they blamed us saying we didn’t make the right appointment, when we insisted and told them what the services we had requested and quoted for were, they then started blaming the girl who set up the appointment for «not writing it down correctly» … although it clearly showed on their journal.
A lot of «I’m sorry» but since they had our phone number, and I’m sure they would have called us if we hadn’t showed up, a courtesy call to let us know that they couldn’t honor their promise would have been nice. and prevented me for driving 15 miles each way to get there.
Needles to say we didn’t set up another appointment and we took our dog back to our local and more reliable (and inexpensive) groomer.

So I hate to do this as my husband loves taking my dog to this place but He has been there twice and both times were disappointing. The first time they gave him a donald trump comb over to hide where they had scalped him. I wound up pulling out my scissors to semi fix the weird head they gave him.
Unfortunately the second time is worse! My husband was told how great he did and how well he behaved which I thought was a bit strange as he is a nervous dog and I know can be difficult. But his neck is so red and irritated I cant keep him in a collar, and they shaved his tummy which really doesnt need it and he’s now got scabs on his little nippies and one has been shaved clean off! Not cool petsmart!!!

I’m so glad that they opened a location here! It’s so much more closer to me, more convenient, and in a nice plaza next to target! The staff here is so friendly, they all made sure I found what I was looking for. They are new so they definitely have some kinks to work out but I love that they have everything I need for my dog even though it’s a little smaller than normal Petsmarts. They have grooming as well.

Decent customer service, and pretty laid out and simple to find what you’re looking for.

I’m just rating the fish section. The water was cloudy and the tanks were way overstocked. Obviously at the store it’s common to have overstocked tanks because fish have a high turnover, but there were so many goldfish, minnows, and platys in the tanks they barely had room to move. There was poop on the bottom and dead fish everywhere. The prices are very low but the fish look so unhealthy. The guy working at the fish area had no idea how to care for fish and made no effort to educate people who were trying to buy a live animal. Petco on Clairemont Mesa is a million times better than this place. This petsmart location makes me appreciate how clean other places are.

I’m torn here because I would love to give Petsmart a higher rating. We are loyal customers, and love that they now have a Clairemont location. However, I just had a pretty negative experience with one of the grooming salon people.
I dropped my dog off to get her nails trimmed and ears cleaned and ran next door to do some errands at Target. I’ve done this at other locations a million times before, and it’s been no problem. Apparently at this location, the people in the grooming salon judge you if you leave your dog because when I got back to pick her up, I got a lecture about how I was gone too long, and they «felt bad putting her in the crate to wait for me».
First of all, I was only gone 20 minutes, so let’s all calm down. At other locations I’ve taken her to before, ear cleaning/​nail trimming sometimes takes this long. It wouldn’t have even taken that long except that the Target pharmacy was having major issues. It would have only been 10 minutes but I had extenuating circumstances that were out of my control, so excuuuuuuuse me for needing an extra 10 minutes!
Secondly, I wasn’t going in there to shop for shoes. I had actual important errands to run. Had I waited for my dog to be done before running my errands like the employee suggested, she would have had to sit in the car. It’s hot outside, and that’s really dangerous for pets. Apparently this girl would rather my dog sit in my hot car than have to break her own heart and put her in the crate to wait for me for 10 minutes.
When I did pick her up, I apologized for taking longer than expected and the girl gives me an attitude and tells me her ears were «too dirty» and I should watch out for that. Uhhh, ok, that’s why I brought her in… so you could clean them.
Basically I had my dog parenting called into question by some girl who, when she went to ring up my bill, couldn’t even work the computer and had to have her co-​worker help her. Awesome :(
There’s a self-​wash 5 minutes away. We’ll probably just take her there from now on. The staff there is always polite, and never give me attitude!

Last week I took my baby (dog) in to get groomed (full service, starting at $ 40) and well I wanted to try out a Pet smart since I had never been to one before. The full service included cut, nails trimmed, and bath. I was told it was going to be 3 hours. So I had an appointment and took him on time.(By the way, they expect you to bring in proof of vaccinations of your pet.) So everything was going well. I never received a call at 3 hours so I decided to call and check up on my baby (dog). I got there before they closed around 8:30pm. As I was walking into the store I noticed my baby was not even close to being done with his «professional» service. I was obviously bummed out. I walked into the grooming door I was told that they were waiting for me to get there so I could decided if I wanted them to finish the service since my baby (dog) had irritating skin so I was like «seriously», under my breath… Well, I was not told that my baby had bitten anyone nor that he didn’t get his nails trimmed so I had to reschedule an appointment for the following week. So now. I am on a very tight schedule and I had to make another trip. So this week finally came and I took in my baby (dog) and was told that if he wasn’t feeling it and was going to bite like last time… wait. I was never told that last week… I was like «oh» under my breath again… Okay. well I told that they would bot be able to finish the service again. So I asked if they could put a muzzle on him and they said they don’t with the type of breed he is… Okay wait. Last week… I was told it was a last option if anything. now they are telling me they don’t do it at all? Okay… get your story straight. I was told it would take 3 hour more to finish his service with another bath and his ears and paws and get his nails trimmed. I was like… sure… :) so as soon as I got home I get a phone call saying he was all done to be picked up… wait… seriously… I get there 20mins later and he was not even bathed because he had a bad reaction on his skin… okay… wait. isn’t a bath going to relax and make him feel better with your «hypo-allergenic“shampoo??? So no bath, his haircut… sloppy job done… and well a second trip? Oh and not to mention I paid extra for conditioning??? He already smells and looks UNPROFESSIONALLY GROOMED… I am angry and upset and well not be coming here again… I was told to try another place since he wasn’t feeling it there. You are right… Thank you for letting me know that my baby knows better than me that your work is very unprofessional.

Its a brand new store, all shiny and clean, till you get to the fish tanks in the back and notice a problem…
I had a very special goldfish who was perfectly healthy till I made the mistake of buying him a «friend» from this store a few weeks ago. No signs of a problem at the time of purchase and I did not isolate like i should have. Within 4 days the new fish was dead and within 5 days my special finned friend had Ich. Entire tank was infested and I lost my big goldfish after 5 days of suffering. I treated it as best I could but the stuff took over. Very sad.
When I went to buy the Ich cure from them I talked to the guy working the fish section and pointed out the Ich infested tank. He was happy I told him and I noticed there was only one little fish left in there and he looked ill, just sitting on the bottom. When I bought my fish there were 20 – 30 in there. So either those died off there in the store or there are a bunch of people with infested fish tanks right now.
Now I have converted that tank to tropical to try something different. I go back to the store today to get some tetras and find that 20% of the tanks have dead fish in them somewhere. Some floaters, some on the bottom, some stuck in plants. I understand a little bit of die off, fish are delicate but this place was full of dead ones tonight. Something is wrong. They either have disease, temperature or a Ph problem going on.
Bottom line is, go here to pick up dog and cat food. Don’t go here for live critters.

So glad they opened up a Pet Smart in this area! The employees here are very friendly, welcoming, and you can tell that they loveeee animals. Some of the prices are definitely cheaper than Unleashed By Petco (across the street). So weird how there’s 2 pet stores that opened up in such close proximity.
A grooming salon is located inside but there isn’t a wellness clinic. This Petsmart is definitely smaller than your average Pet Smart. If you need something that’s not in stock, you can order it and have it shipped to this location free of charge.
There’s a couple of clean up stations outside, if your dog needs to do their business which is very convenient!

The new store is a little cramped, but has everything the Petsmart locations in La Jolla and Point Loma have. I came here for the uncomplicated chore of buying cat food, but the associates made it very pleasant, and were friendly without being overbearing.
I really like how they have consolidated all the live animals into one area, so you don’t have to run around the store looking for somebody if you have questions. Plus, I feel like they’re easier to keep an eye on if they need attention.
Overall, I’m really glad there’s a Petsmart in my neighborhood now, and since it’s next to target, it will be easy to add into my routine chores!