Petco

Awesome aquatics staff. Been there over a dozen times for odds and ends and the best in San Diego compared to other locations such as Point Loma. Staff is very helpful and know their stuff. Store is always clean, tanks are kept well, resulting in great fish. The adoption tank is awesome and you can get fish at great prices. Also the ability to drop off problem fish or babies is great for any fish owner. In regards to the rest of the store it is always clean and offers a lot of options for dog owners. I would recommend this petsmart for anyone starting up a fish tank and has questions. ⁴⁄₅ for lack of inventory and tanks. No saltwater fish.

OKAY OKAY. I admit I come here once a week to visit my friends aka kittens.
I LOVE LOVE LOVE LOVE LOVE the kittens on display. I come here to hold their super cute and soft paws and give them sweet sweet kisses.
The kittens get adopted here fast! If you see one you like, don’t hesitate or they’ll be gone soon!
Yesterday: I came in with my booboo to see some kitties and there was this one cat named Josie. Josie was sleeping during the daytime :(I wanted to play with her so I tried to wake her up by saying «Boo!» and blowing air on her. Then my boo pointed out that the sign said she’s «unsure of new environments and people». Ooops my badd. Sorry Josie! Someone adopt her cuz I feel terrible now.
Come here for a visit if you need a quick kitten fix without the pressure of commitment, HECK I DO!

Went in here last week. Purchased some items. Thought there was a price discrepancy.
Manager Kacie was very kind and took care of my concerns!

Every time I come into this store, all the workers look unhappy like they hate their jobs but I always come back to get whatever I need and try not to care for them. But this is a review for the workers that helped us TODAY. I came in looking for a petsafe bark collar for my dog. I asked a lady for help and then went to another lady at the register to ring us up. Veronica (name on receipt), was giving us the dirtiest look and tried to make us feel like the worst people in the world! Asking us questions that we have already asked ourselves and other people a million times! We already feel terrible having to even try this method and instead of trying to help us while we were there, she wanted us to feel even worse! Me and my boyfriend are animal lovers, we love our babies to death! We tried everything for him and he still constantly barks into the night. This has been going on for years already. This was our last resort. I’ve talked to many of my clients about this as well as some people that have used this petsafe collar already. Having to come in and be looked at like that made this experience even more tough on us. I can understand that a lot of people are against this and don’t like this method, but if we kept telling you that we tried everything and you still have that look on you’re face, maybe you shouldn’t work at a place that provides the bark controls.

BEWARE OF GETTING YOUR PET GROOMED HERE!
My son and I were shopping on Christmas Eve and while we were looking at the cats, our attention was caught by the groomer (Holly) who was grooming a visibly aggressive dog w/​Chris.
The groomer was yelling at the dog «NO» and at one point Chris grabbed the dog by the skin on its neck roughly as if to keep the dog from moving its head while Holly continued to groom the dog. At one point the dog bit both Holly and Chris and it was at this point when Holly LIFTED THE DOG UP BY THE NOOSE AROUND IT’S NECK to the point of where all four paws had come off of the table.
At this point I found a store manager named David and spoke to him about what we had witnessed. He suggested that I speak with the store General Manager, Kristeen. She however advised David that she was on her mandatory lunch break and to deal with the problem himself.
David went to speak with Holly and Chris about what I had said and they confirmed what we had seen. They went on to tell David that this was the first time that they were grooming this dog and the owner stated that the dog doesn’t like to have it’s paws touched. Apparently this justifies how they had treated the dog.
I suggested muzzling the dog and David stated that PetCo has a policy to not muzzle dogs. I suggested that PetCo come up with another policy other than abusing aggressive dogs other than by lifting them off of the table by a noose to get them to behave.
I told David that I would wait for her to be off of her lunch break and that I would also wait until the owners of the dog showed up to advise them of how I saw their dog being treated.
The general manager, Kristeen, never did come to speak with me, despite my repeated requests. She did however show up once the owners of the dog showed up, but not to speak with me.
BAD MANAGEMENT DECISION KRISTEEN, you should always choose to speak with concerned customers.

I’m a regular Petco customer, but I usually go to the location on Mission Gorge (where they are much better and nicer) usually about every 3 weeks. I happened to be in Clairemont, so I stopped in at this store to get cat food.
My tip: if you are a pet owner, the best thing to do at Petco is to sign up for their Pals Rewards program. For every $ 100 you spend, you will get a $ 5 off coupon and you will get coupons emailed to you every few weeks. They have some big coupons once in awhile, so I try to make sure to hit the store when it’s a coupon weekend or at least use them for big ticket items like the expensive cat litter I purchase.
This past week, there was a 20% off coupon emailed for all cat and dog food (and I’m assuming all Petco Pals Rewards members received the same email), so I went to stock up.
Petco had some of the cat food marked on sale, for instance 15% off if you buy 8 or more of a certain brand or 20% off if you buy 10 or more, etc. I got a mix of sale and non-​sale cat foods. When I checking out, my receipt said I only saved $ 4.16. I asked the cashier if he had applied the 20% off coupon and he said he did. I was like, «That doesn’t sound right» as my bill was over $ 100. He was pretty nice about it and said he would call over a manager to help me out. The manager came over and was yelling something about my coupon possibly being expired (it wasn’t…and I’m sure there were 100 other customers this weekend using the same coupon) and then when she looked at my receipt, she said, «the coupons don’t work for items on sale. You bought items on sale and the coupon is just for regularly priced items.»
I told her I knew that, but my purchase contained about half non-​sale items. She was acting annoyed and rude, so I said, «I’m sorry, I know this is a pain, I just wanted to make sure my 20% off coupon was applied.» She snapped, «No big deal. I am paid by the hour.» She was very passive-​aggressive and wouldn’t make eye contact and just seemed pissed off with the world.
She ended up voiding my purchase and re-​scanning all my items. In the end, it turns out the first cashier DID NOT apply my coupon so I saved an additional $ 15.10, for a total of $ 19.26. Afterwards, the manager said, «oh I guess you were right.»
I understand people make mistakes and I’m very patient when it comes to that, but I do not think a store manager should act like a jerk to their customers who are paying lots of money for their pet food. I will not go back to this Petco again and will continue going to the Mission Gorge location where they are much nicer.

I get great service every time I go here. The staff was really helpful in recommending dog foods to try on my English and Maltese. The grooming service is also very affordable and I have never had any complaints. Keep up the awesome work!

I went to have my dog groomed for the first time at this Petco. The groomer Holly did a great job with my little Shih Tzu but it took over 4 hours. I have used Aussie Mobile pet groomer before and had a great experience with Alexis. It is more pricey but now I realize it’s work every penny since it only takes 1.5 to max of 2 hours.
The store is AWEFUL. I was nervous when I walked into the pet grooming department because I thought there was dog hair all one the floor till I realized the floor was old and needed repair. I agree with a previous review the store is old and did smell. I have used a lot of petco’s around town and this is by far the bottom of the barrel for looks! I will not be back for this reason. Sorry Holly:(

Stopped in to get our kids some booties for walking and just so happened to be a rain day and we got to test them as soon as we got home.
There weren’t too many people in the store to help us locate the balloon like booties we were looking for. When we finally found them and got to the counter we discovered some bones the dogs might like. We asked if the bones were edifying one sitting or if they were more like the Nyla bone were it outtake some time to get through. The guy at the counter said she wasn’t sure and it would probably take some time.
When we got home, we gave them to the kids. In 10 minutes they had finished the entire huge thing! It felt like a rock to me but to the dogs it was much softer than their favorite Nyla bone. I hope the girl at the counter now has this story to compare. She was really nice but this might help. A dachshund and a min pin finished them in 10 minutes.
The rain booties we got… fantastic! We saw a ton of them at pride on lots of puppies and they seemed to work well! Highly recommended! $ 16 for a pack of 12! Awesome!

Worst service ever. They told me that my pet was going to be ready in 4 hours, so I got there at the time they told me. My pet was still wet and the lady haven’t even finished cutting his hair. I also saw that they where no trating my pet nicely. I will never ever come back here again.

Holly did a great job with my dachshund, Sammy. Was a little hesitant about going to Petco, but I’ll return. I forget the name of the man who checked him in, but he was great also. Look for coupons. Great services

I made an appointment for grooming a week ago and I was called on the same day as my appointment to let me know that they’re canceling my appointment 20 minutes before the scheduled time. On top of that I had to call them 3 times and ask to be transferred to the grooming department before they actually transferred me. ridiculous. Will not be returning.

This is an older PetCo, but it has everything! Much larger store than the one off of Balboa. They have a vet and grooming services which I’ve never tried. Plus, kitties that need a home! Friendly staff and free doggie treats at the counter!

The selection is decent and the place is never busy. Employees are really great at giving you dirty looks

Worst grooming experience ever!
I live in LA and frequent PetCo & PetSmart interchangeably.
I was in town for the day and had my malti poo with me… I though it was a good idea to get her groomed whilst I hit the beach. NOT! I could have done a better job grooming her in the ocean.
The grooming staff is incompetent.
I stood there for ten minutes waiting before anyone even greeted me! Awkward!
When I got my pup back, her face wasn’t even cleaned; She had eye boogers!
I won’t let this experience stop me from going to my local PetCo in LA… But they do give the brand a BAD name.

I feel bad for this store for having such a low rating because the Customer Service interaction I had experienced, was at least what was expected. I mean, it wasn’t great, like I didn’t get a warm fuzzy feeling or anything, but nothing to really complain about. One staff member was nice enough to bring to my attention some nice dog toys that were on sale for only $ 1.50 and the cashier seemed to know what he was doing, when applying the 15 Petco Rewards Dollars (from my iPhone) to my transaction.
Upon reviewing the Unilocal Review history for this Petco location, I saw that the ratings were all over the place. I did notice that much of the lowest ratings were within the year, which might be indicative of a change in Store Management for the worse.
Overall, this location has lots of room to improve. Hope they’re aware of all the negative feedback and do something about it.

So this is not five stars for a few minor reasons… The grooming salon at Petco didn’t smell the best… Their nail trim cost me $ 15 (instead of $ 11 at Petsmart) and the groomer could have set a better expectation about the wait (she said she’d be with me in a «few minutes» which actually turned out to be about 15 minutes – had I known this I would have walked around the store and come back).
The good news was she got what I needed done and done right! I have hardwood floors so I need my dog’s nails as short as possible and she did a really good job. Despite the little issues (which they can easily fix) I like getting the results I want and will probably come back here from now on.

They have an fairly decent selection of aquarium items. I bought a couple fish and was told that these fishes are finicky and might die soon so come back if they do to get an exchange.
Sure enough, half of them die and it’s not because of my water from not cycling or establishing the tank. All my water chem looks good and there wasn’t any shock to a new environment either.
I come back and they’re out of the fish I got. I asked if i can get a refund instead and the aquarium guy says yes. However, when i got to the cashier I asked for a refund and the assistant manager Veronica was trying to find every single reason to not give me a refund. She was not at all understanding to a customer problem but rather treating me as the problem instead. Telling me things like «you have to read the paper, it says to bring a water sample. Did you cycle the tank?» I reply yes. «do you know what cycling means?»
She was being very condescending and unhelpful. There are many other ways to tell a customer — this is policy besides being rude. As an assistant manager, she should treat my problem like her own problem, yet she told me to go home, then drive back to the store for a couple bucks worth of fish? There was no apology for the fish dying, the inconvenience I have to go through to get an exchange/​refund. All she did was say that she was going to punish whoever that told me that I could get a refund. Way to go on making the customer just feel so terrible for coming in. As I refused to buy the rest of the stuff I had and was walking away, she muttered «people these days» even with customers behind me. I will never come back here after this experience. I used to prefer this pet store over the others but it’s not worth the grief.

Although I’ve been to some really nice petcos, this store is an embarrassment to the entire company. I’ve never walked in and been greeted by anyone — in fact, I’ve only ever seen one employee in here at a time. The prices here are ludicrous, especially the prices for small animal and reptile products. Only fish supplies seem to be reasonable; that being said, do you research before you come here and do not buy the actual fish. The associates know very little about fishkeeping, plus the fish usually look rather ill.
FInally, to top it all off, I’ve never had a pleasant interaction with the associates I’m able to track down. I stopped in just today to see if they had anything unique for my little ratties. My first disappointment was that probably ²⁄₃ of the shelves were empty. Some of the products looked as if they would have been nice, but this store never gets restocked.
I was looking for a new water bottle, and the prices on them were insane. There was a sign on the shelf that said, and I quote: «Find a lower price anywhere and we’ll match it.» So I jump on Amazon on my phone, and find the same thing for ONE THIRD OF THE PRICE. When I get to the register, the girl says that they can’t match anything online, only other pet stores. And I can’t bring up the petsmart website, I’d actually have to go there and get the SKU of the item to prove that it is cheaper. Basically, the price matching thing is a scam. When I was trying to figure out this convoluted system, the cashier was incredibly rude and condescending. When I later spoke to a manager, I was told that her rudeness was due to «her condition.»
No customer service, terrible prices, and rude cashiers. To top it all off, the place smells bad and is dark and creepy. Just order what you need online.

Yay for my new pet fishy!
Came here to get a beta fish, and the dude working the dog aisle ended up helping me get everything i need and then some! (also he was super attractive… definite plus hah)
They have a wide variety of fishies to choose from and seem to constantly be getting more!
They also have a great amount of aquarium options from different shape bowls and even mini full blown tanks, heater and lighting options to suit all tank sizes, multiple colored rock/​natural/​marble gravel options, fresh and fake plants, and a trillion types of fishy food/​treats.
There’s even a «specialist» for every section so you can get all your annoying questions answers.
Another plus: my fish wasn’t eating the pellets I originally bought him so they let me swap it out for a different type of food.