The UPS Store

Zero stars. Was helped by Kari, an assistant manager. She was incompetent and dismissive. She talked over me and had no interest in understanding my situation. As I tried to explain how she could help, she nodded her head even though she did not understand what I was saying. Because of this she was unable to provide any value. When she couldn’t help me, she became rude and told me to find a different UPS store. Never again.

I’ve had to go to this store a few times to pick up packages or ship them out, and it’s always a toss up as to whether I’ll have a decent or horrible experience. The last time I went to this store, I was trying to ship a gift to TX for Christmas and I was looking for packaging material at the store. The staff there saw me and said «we’ll do it for you and it’s all included.» They had quoted me $ 30 for shipping, but after I left and looked at the receipt, shipping was $ 16 and the packaging was $ 15. Never again, thank you.

This 5 star is based off of one person and one person alone… the other females could need some training on customer service… they aren’t rude. they just are not professional. Some people are ok with being talked to like we are best friends and/​or grew up in the same house. I however need to have a repor or connection with you in order to associate myself in vibing with you on that level. So the skinny blonde girl, and the over stuffed pear shaped latin one. with the dark hair. mmm friendly?.. not so much. I didnt receive smiles, or Hi. how can I help you. Nope. I just received. BUT. The older gentleman who was doing my notarizing was very.very.very helpful… poor man… my notary bill came out to 75.00 .and he charged me 47. Not including the computer time, I used. This location offers a computer to print out your copies ($ 0.12 each).faxing.printing.etc. I suggest you call ahead to make sure they offer the services needed.

I’ve had a box here for 15yrs, in different sections of the shopping center. Len and his gang run a clean and friendly store, always quick to assist me with questions or package notices. Kari, Gris, and Shawn. Thank you!

The service here is usually pretty good… When the owner us there.
I shipped a package a week ago that had yet to arrive at the destination. I tracked it on line and it said in transit and nothing else. I stopped I to the store to check and the only info they would provide is exactly why I saw on line. At this point I have ask, «what’s the purpose of a store when you’re reading me info I already know». At least go the extra mile and prove your worth.
I called UPS customer service and was able to put a tracer on the package and track the package. Again, why is there a store when I can do this myself.
Team, take the extra step and take care of your customers!!! I have choices and this store will no longer be one of them.

Awesome service, very accommodating and affordable!

I needed a live scan, passport picture, and some stuff printed and they got it all done in less than 15 minutes. They were really helpful and Len was careful to make sure my fingerprints and paperwork were done correctly which I appreciated.

I will not be using their services again. I called to ask for if they could print standard return labels as I was out of ink at home and had 50+ invitations to send out. It would have cost me no more then $ 5 dollars to do it myself but I was willing to pay double that for convenience. They charged me $ 30! There was no mention of how expensive the service might be but I assume that if you know the least bit about printing you would know that I could have purchased very nice labels online for a fraction of the price. Instead I got tacky labels with a cropped piece of clip art on them. After paying I asked about the ridiculous price and got a very rude response along the lines of «I didn’t mention it but you didn’t ask.» The owner stood there and said nothing as the clerk responded without even looking at me. I’m certainly sorry I asked for their services at all.
When I called later on to speak with the owner or manager I was chewed out by the woman who assisted me who happened to be the manager. After asking her to stop being so rude she asked in a very insincere voice what she could do to resolve the issue. When I told her that I would be happy to pay for the page that I used because I was I did not have the time at that point to do otherwise she told me no. When I asked her what she COULD do for me she said she could do nothing. I bit comical e at that point especially after she said have a nice day and hung up.

So about a month ago, I stopped to send a package to Texas… the guy that helped me wasn’t very nice. Had a little bit of attitude. When I asked if I can track my package with «iship» like I do at EVERY other UPS Store he said «we don’t do that here». So I was like, okay, fine. Now a month later, my brother in Texas tells me the box somehow ended up in the Philippines and back to US. WTF! I had a gut feeling when I left that the package that it would be lost, and sure as shit it was right! NEVER GOING TO THAT LOCATION EVVVVER!!!

Excellent customer service! They went above and beyond to help me out yesterday. Much appreciated!

I worked in customer service for many years and give people who work with the public the benefit of the doubt (I’m sometimes accused of being too forgiving). Staff here? TERRIBLE! I live close to this store but will drive out of my way from now on to avoid it because it’s such a buzzkill. I’d had lackluster experiences before, then went in a few days ago and the staffer I dealt was completely condescending and just seemed like a major a-​hole. I don’t need you to kiss my butt while mailing a package, but I do expect you to answer questions when I ask them and not act like a arrogant jerk. Thanks for nothing.

Horrible customer service! I have been using ups stores forever to save the time of waiting in line at the actual post office. I was so excited to see this one open. However I went in with a pre paid ups label and they were going to charge me a dollar per box to take! I have never heard of this any time I have sent packages. The wife was extremely rude when I explained that I had never heard of this fee. Left to drop it off at the ups down the road and no fee. Would rather drive the five miles and give my business to people that aren’t charging erroneous fees. Shady people.

I like this UPS store.
It’s clean. It’s fast. It’s cheap. The people are super nice. And I get my papers printed here.

I come to this location almost every time I need to ship anything, and the staff members are very prompt, helpful, and patient. It’s usually not too crowded, and at the busiest times I’ve been here, there are maybe four or five customers. Shout out to Kari and Damien, who always help me get things taken care of efficiently!

this review is actually for the UPS store at about the 9100 block of Clairmont Mesa Blvd… very helpful

Plenty of copy machines to chose from which is great because that’s what we came here for. Friendly and efficient service. Soo much better than the service we recieved at the post office nearby! So glad that we turned around and decided to try them instead.

Picked up best friend from airport and he needed to overnite a set of keys to his family. The UPS Store located in the Clairemont Town Square was the nearest location to him.
I rarely use The UPS store unless I need a quick document notarized or I need to send something (that’s already the postage paid). I always thought The UPS Store up-​charged too much.
The owners of this location are freakin’ amazing. It’s so rare that I meet a couple that I honestly just want to invite over for dinner and hear their life stories. Len and his wife were so personable and knowledgeable .
My friend doesn’t know how to save a buck so I asked Len what was the best, cheapest, but most efficient way to send these keys overnite. Len tinkered on the computer and gave friend the best option for his buck. Yeah, it cost $ 41.34 but they packaged the keys and took care of everything. And come on — the keys have to jump on a plane and head to NYC by 10a EST or something. Putting it *that* way makes the $ 41 seem reasonable right.
A few things:
— you cannot use your own UPS account at The UPS Stores
— customer packed packages are not covered for damage (I’m reading that on the receipt now)
— UPS Ground, estimated not guaranteed
I would come back to this location in heart beat b/​c I thought Len and his wife were that cool. You don’t see a lot of detail to customer service or customer interaction when it comes to mailing stuff (hello…I’m talking to you USPS, yeah, that’s right). So having great service and laughs with the people at this UPS Store location was a breath of fresh air.