O’Reilly Auto Parts

Customer service was horrible. I went in & they only had 1 cashier (several others just walking around), didn’t meet or greet anyone, no type of assistance & when I asked information pertaining a certain type of coolant, none of the associates could give an answer. I was just told «go look in the aisle» as if they don’t have a computer to find that info. Ha crazy! Never again. Horrible!

Amazing service. I hate working on my car and shopping for parts, because I feel like I’m getting scammed and upsold unneccesarily. But I went to O’Reilly today to get my battery checked. I was helped by Kevin and Daric. They found that my battery was still under warranty and offered to replace it without having to ask. They switched it out in less than 5 minutes and I was on my way.
The biggest thing was, that I could tell they sincerely wanted to help and be of good service and they weren’t looking to sell me something unnecessary.
They earned my trust and they also earned a customer. For now on whenever I need parts for my truck I will be going to O’Reilly’s.

I am really disappointed at O’Reilly’s on Camino Ruiz in Mira Mesa! I went into the store to order a part for my BMW. I Called them after 2 days to see if my package was ready for pick up… Come to find out, that the order was never made! I was kinda upset. So they went ahead a ordered it for me. After 3 days, I decided to just stop by and check on my package if it was ready for pick up… And guess what… It was there the whole time! Just sitting there with no name or phone number. So they didn’t know if it was actually my package! They had to check their system and found out it was MY part that I had ordered!!! I was so irritated and disappointed!!! I don’t think I’ll ever order any parts for my beemer ever again from this store! I do not recommend this O’Reilly’s Auto Parts location! Maybe another location would have better customer service and order experience…

Great customer service! Came in to purchase tail light bulbs. Ed assisted me and was extremely helpful with finding the correct bulbs for my car. He even offered to install them for me!

I don’t know how but O’Reilly has become my go-​to spot for auto parts. I’m not looking for anything trendy, just a solid store with a solid friendly staff. Staff that can even chat an excellent knowledgeable conversation.
We needed chains as we didn’t know what to expect in driving to Mount Laguna to take advantage of the recent rain which means snow. As with the variety in chains to be bought, the cheaper and mid-​range chains were sold out leaving the $ 100 version to be bought. Not that we couldn’t afford it, but I’m not a regular chain user. The staff employee called another store along our route to Mount Laguna where we actually made the purchase of the mid-​range chain, but I’d like to thank O’Reilly for taking the extra step in helping us out. Thanks!

All the employees are really friendly and know a lot about car parts. They have a pretty good selection of parts and don’t pressure you into buying the more expensive brands if you don’t need to.
Every time I come here, I walk out with exactly what I need or knowledge of how/​where to get it. They will also help you out if you need a few simple tools for quick repairs in the lot and always offer to help if you need it.
If you spend time looking for parts online, you can find better deals than what is available in store, but I always stop here if I can’t afford to wait for shipping.

I’ve had the worst experience with Salvador who’s the manager At this location he was very rude on the phone and I was calling regarding a return about a part i purchased on purpose to make people miserable he said no he’s not gonna return it I also had the receipt for the part and the package he refused to return it and he yelled at me. A customer came in that was Mexican he started to talk smack about me in Spanish thinking I don’t speak Spanish. O Riley’s you have lost a great customer for life time to get my parts at Napa and autozone. I hope Salvador learns how to treat customers better.

Kevin helped me get the right bulb for my Prius and install it. $ 16 w tax Touyate wanted to charge me $ 270!!! They are thrives but Oreilly is awesome great service Kevin

super frendly and never a hassle with a return — i highly recommned
george @ audi sd

Poor customer service design, that minimizes the customer satisfaction yield. If you want to research a part they have in stock, you must wait in the line behind the paying customers. There should be two separate entities, in order to maximize service to customers during peak times. I won’t go back to this store until they change their service design. After all, I have pinpointed their very weakness.

I have been here on a few times. The service is generally pretty good, and the staff are friendly. They tend to have what I am looking for in stock, ready to purchase. Things can get a little chaotic when it is crowded. Multiple lines form, and everyone is guessing who has been waiting longer (the people behind the counter don’t help). The staff are mostly younger, and can learn to be bit more professional.

Friendly and knowledgeable. James assisted me and was extremely helpful. They were able to help me order coolant that they not have in stock same day! Right after work I was able to pick it up :) Highly recommended and very reasonably priced.

This place take its only type of people first. I was wait in line and was next and the counter person took his type of people. This people are not right.

Francisco was Amazing! He answered all my questions and researched data. All this while on the phone. Hands down the Best Customer Service! I look forward to shopping at O. Riely’s :-)

Always friendly and greeting me when I come in, also very helpful workers.

Been here on numerous occasions. My hubby buys stuff for his Ford truck. Last time I was here I bought a sunshade & motor oil. I have to buy oil & steering fluid almost every week for my work car.
When I walk in I am always greeted. I stick out like a sore thumb because I’m the only chick in there haha. An employee saw me staring at the oils & asked me if I needed help. He explained to me which one I needed for my car, he was very helpful. I would have just gone with the store brand… for all I know.
Parking not to bad, a lot of open spots. We frequent here so much we even have an O’Reilly card & if you forget they can look it up for you.

Super helpful staff on the floor and at the parts desk. I picked up some spray on wax and microfiber cloths. I wouldn’t say the «kid» on the floor was very knowledgable about the spray on wax’s but he did his best and I appreciated that. The gentleman at the parts counter did a great job being thorough with all the options and details difference on my windshield wipers hahahaha– I needed a few sets and they were all different from the ones on my vehicles. Course I’m a Bosch brand kinda girl so that helped narrow it down. All in all a great experience and they honor military discount!

This store is located in the middle of Mira Mesa. Very easy to get to and shares the parking lot of Target and other stores.
Very laid back staff but will greet you when you come through the door and will always ask if they can you find anything.
My friends car died in front of Target so we ran over 15 minutes before they closed to buy a battery. They let us borrow some tools to switch it out and waited for us to bring back the tools and reimburse the core charge.

This isnt my normal go-​to for auto parts but I have shopped different O’Rielys locations before — I stopped in here one night to recycle used oil and was surprised to see this specific location was open a bit later — which is a huge plus if you need car parts late at night while working on something — located in the Middle of Mira Mesa — plenty of parking around the store in case the smaller main lot it is attached to is filled up
Worth going into if you need some late night service

Mehh. I wouldn’t recommend coming here.
I came here one day after my car wouldn’t start for the second time. I was getting it towed in two days from my apartment complex, but I wanted to make sure there was nothing I could do before paying money to get it fixed. I went in earlier in the day, (when it was still running but had shut down the prior day) and I asked the guy working the front if he had any idea what it could be. I told him my ideas and he just stared at me blankly. He told me to google it because he had no idea. So I called my dad, who is a mechanic, on the other side of the country, and told him my dilemma. My dad walked my through possible issues and I returned that night to pick up the supplies I needed. Not a single person asked me if I needed any help, nor did they even say hello!
The only time anyone spoke with me was during check out «Did you find everything okay?» Oh yes, no thanks to you.
The staff is not friendly or knowledgable about what the customers dilemma may be. My father on the other side go the country, who couldn’t even see my car, let alone the isles I was in, was more help than the staff here. If you can avoid it, do yourself a favor… Run.