O’Reilly Auto Parts

I came here yesterday and it made my ENTIRE day! After calling Sears’s Auto, prior to my stop by O’Reilly, I found out that having a headlight bulb replaced at Sears would cost nearly $ 60! I knew that was outrageous so I decided to buy my own bulb and You Tube how to replace the burnt out bulb. It couldn’t be that hard, right?! I went in on lunch and the staff was more than helpful with helping me figure out exactly what I needed! They were patient and kind and helped me purchase the correct bulb, and a few other things that I needed to grab for my old Honda, «Betsy». Lenny, an employee there, offered to install the bulb if he could. Although the light was pretty hard to get to and quite difficult to remove (next time that’ll be easier since we lubed up the light), Lenny remained patient with me and took the time to replace my headlight in the parking lot! I am so grateful for the staff there at O’Reilly and am so glad I stopped by! Instead of getting a ticket or spending $ 60.00 at Sears, I was able to spend about $ 10.00! You never know how going out of your way to help another person will affect their lives. God is good and certainly sent me over to O’Reilly yesterday for a great reason. I will be going back there if I have any car questions/​concerns or need ANY parts for sure! I’d recommend them to anyone. This is how you retain customers people! Round of applause!

I recently had my battery checked at this location. I apparently left the lights on and it totally drained my battery. I was informed it might be my alternator. I typically don’t like dealing with this stuff because it is annoying going into a auto parts store and feel like you don’t know what you’re doing. I’m happy to say that I had a really great experience here. The Assistant Manager went out of his way to help me, and explained everything to me. I like to go out of my way to give credit for people that have amazing customer service, and I will for sure be back to this location for any car repair needs.

Great service, great crew, huge inventory and if they don’t have it they will get it usually same day. Guys will help install and they are super knowledgeable. Well run store, I always go there for our 4 car household and will continue to do so.

They always, either have the part that I need, or order it. And they get it in right away. They also help me with installation of many of these parts. On top of that, the price for the lift gate supports for my Jeep was half that of the dealership; and I did not have to pay for installation either. Also these parts come with a lifetime warrantee. A ‘win-​win’ situation by me!

Had a great experience here. Needed wipers and was in the area, thanks to Unilocal finding this place for me. The guy at the counter helped me out, actually chose them for me, rang me up and walked me out to change the wipers for me! He did it in about 2 mins flat and was so kind. Love the customer service here! If I am ever in the area and need something, I’ll be back.

Employees at this store are stupid. They don’t know to honor the warranty. Told me I have to send it to the manufacturer while in the Mira Mesa store they can change it there. Stupid employees and manager

Beyond fantastic service… thank you Gabriel!!! Did a thorough job researching my battery and gave 5 star customer service!!!

My boyfriend always has the worst luck with his cars. However, O’Reilly is always there for him when he needs the parts. The staff is very friendly and patient every time we come by.
If they don’t have a part in stock, they will order it for you. If there’s an issue with the part you got from them, they will take it back and it’s not a gigantic issue. Also, part of their rewards program, for every $ 150 you spend, you get $ 5 off.
I don’t know much about cars myself, but their customer service is excellent.

I don’t know much about cars so I come here whenever I need something replaced. The staff is super friendly and understanding of my lack of car knowledge.
They’ve helped install new parts and even recharged my battery for me. The staff may not give you big smile but they’re always willing to help if they can.

I how I just miss Kragen ‘cos I swear the prices are wee bit higher. This is an older store — but the employees are AWESOME. Always very helpful — even letting me borrow a tool to replace something now and then. The faces have changed over the years while visiting the store — but their customer service (and advice) has been spot on.

The guys here have been super helpful and knowledgeable, which is why I keep coming back .They helped me change one of my directional light bulbs when I couldn’t quite reach it and helped me get the right brake pads for my car (from another store) same day. Tip — they lend tools, which is super helpful when you don’t necessarily need to buy a tool for a 1 off project.

Been here a couple of times now and by far the best service. Helpful staff! They will take the time to look at the problem or help you install certain things like a fuse or light bulb. Never disappointed.

Helpful, friendly staff — excellent customer service!
I was there to replace the car battery. They helped me every step of the way.
My hood was not standing up — the guy from the store showed me how to ‘fix’ it (without replacing the part…)
I was very happy and I will go back there for sure.

My headlights burned out after a week (from Napa Auto parts) I went in right before closing to pick new lights up and the staff was super helpful. Michael went above and beyond even giving me two pairs of latex gloves so I could replace them in the parking lot. Before I left he checked to make sure everything worked and fit.
Great service and very knowledgeable.

Not sure why the reviews here are only 3 – 4 stars when everyone seems really satisfied with their experience. O’reilly auto parts probably has some of the best customer service in the auto parts sector, but the employees at this particular store are always really friendly and helpful.

Went in to buy a new bulb for my headlights. In and out within 10 minutes and the guy even replaced it for me! Wish I asked for his name because he was super professional and willing to teach me how to replace it for next time.

After I finally found the front door, I found just what needed and came for.

Dale, the assistant manager ROCKED! He was extremely friendly, helpful, and a delight to work with. I had called other shops to get the best price for my purchase. O’Reilly’s had the best deal. =) He not only found the parts I was looking for but provided great customer service and a swift transaction. Dale made my experience at the Clairemont O’Reilly’s such a pleasure, I am looking forward to doing business with him and O’Reilly’s for all my auto part expenses. THANK YOU…

Stopped in to replace a fuse, but I forgot to bring it in the old part. The friendly store associate looked it up on their computer to make sure the amperage and size to fit was correct for our vehicle because there were several generic varieties on the shelf.
The store wasn’t busy and there was plenty if parking so I was done in less than fifteen minutes so I could move on to the next chore on the Honey-​do List.

Kragen is now O’Reilly Auto Parts, a corporation based out of Missouri. Apparently the manager that helped me was sent out from the home base. I was inquiring about new snow chains and he admitted that he didn’t know much about installation because it doesn’t snow much out in Missouri. Even then, finding the right set for my car took a few moments. Once I took a look at them, the new style chains look pretty much the same as my old set, maybe even easier to install than before. Besides the new manager, the other customer service folks seem to be carry-​overs from the old store.