Autozone

I came in on a rainy day to get some new windshield wipers… I asked the guy at the counter if he could help me put them on because I didn’t know how. He said he would, he just needed to put. Brake light in a car first… No issue with that, I can wait a while.
But I ended up sitting in my car (right out front– he know which car was mine) for 10 min. Thought maybe he forgot about me so I stood outside in the cold in front of the window. Like «hey. I’m still here” — for another 10 min…
I understand he had a couple customers to help. But holy cow. Eventually I just ended up googling how to switch them out and eventually got them off. And after I finally got them on– two guy walk out and say «wasn’t that guy supposed to help you» I said «yeah but he never came out»
They were so nice to ask if I needed help and they double checked they were on right.
So NO thank you to the employee and thank you to the customer who asked to take 2 seconds out of his day to help me

Best service! Two times I got batteries for my big truck. They showed up good service and were politely with me. When I brought my core (old batteries) back they gave my core fee back.
I’m very happy!

This store is conveniently located so I have used them numerous times over the years. Helpful staff however prompt service is not their bailiwick.

I used to love this store. I could always count on them for help and fair prices. But now, I’ve called them to make sure the parts are there but get there and it’s not. I thought ok it can happen. I needed spark plugs for a tune up. Stopped in the tech said they had 12 in. I only need 6 waited like 15mins and they came back saying that they only had 5. I was like wth twice in a row. Maybe it could happen. I needed brake pads went in and same thing again. Now it’s like WTF and I was waiting like for 30mins. So every time I’ve had to go to Pep Boys to get what i need and I will just start from there from now on. Autozone on Balboa you guys need to check yourselves before you lose all your business. So sad, like I said I used love this store and I rather pay the extra $ for the part then the ⁵⁰⁄₅₀ service.

I returned to Autozone after I purchased the wrong windshield wiper blades. I didn’t have the receipt or the card they were purchased with. I was nervous about them excepting the exchange, but once I spoke to the manager Aaron P my mentality changed. He assured me the exchange would be fine without the receipt and card. He was able to find the right blades and then he went out to change them for me! He was thoughtful enough to teach me how to do it rather than quickly put them on himself. This type of quality customer service is something I have rarely received and truly value. Thank you Aaron you have single-​handedly created a loyal customer!

I just sat on the phone for 10 minutes waiting for somebody to tell me if they had a inch to pound torque wrench, needless to say I hung up. Going to O’Reillys.

I was so happy with my service at AutoZone. Especially with MARTIN! He’s the best. I first went to AZ to get a tool to install an O2 sensor and Martin was a huge help. Then, I needed a car battery and without me even asking, Martin was there and ready to install the battery for me… free of charge. If I took it to my neighborhood garage, they’d probably charge me $ 30 just to install that. Martin and the AZ team went above and beyond on helping me choose the best products for my vehicle. I would recommend them to anyone. Thanks again!

If I could give a 0 star Unilocal review I would. I ordered a special order part with this Auto zone store on Thursday with promise of it being in store on Saturday around noon. I had my mechanic come down on Sunday from oceanside and when he went to pick up the part, it had never arrived! He spent the afternoon trying to find the part else where and could not find any in stock. Auto zone then promised the part to arrive on Monday (today). When I called to make sure it was there, they said it hadn’t arrived! When we called or went in asking about the part they acted like they didn’t even know how to find it! It took over a half an hour each time for them to figure out it wasn’t even there. What a waste of time. When I asked if they could track where my part was at, they told me the system was down! I got the tracking number for fed ex and it said it had been delivered on Saturday! That’s when it was supposed to come in! Now no one knows where the part is, while I’ve had my mechanic on stand-​by and have to get a rental car while mine is still inoperable. The district manager offered a refund for the $ 14 part, gee thanks. Being without a car is near impossible in San Diego. If you need a part in a hurry do yourself a favor and go elsewhere.

I recently stopped in at this AutoZone because I needed new windshield wipers and as I have a Volkswagen Eos, I knew a specialty size would be required, since it seems to be for almost every other part for my car. Admittedly, I am not a very knowledgeable car person, so when I walked into AutoZone, the person was quick to help us locate the aisle and book for where we could find the specifics on the wipers for my car. I have replaced my windshield wipers before and it was an easy experience, so I figured I would just do it when I got home. Needless to say, I tried multiple times and the only thing that I got out of it was a cut on my finger. The directions in the package were confusing, so I decided to take them back to the AutoZone, and they were great at providing me help to put them back on.
The representative that helped me did not make me feel stupid, even though I admitted to feeling that way about not knowing how to change this set of wipers, and he acknowledged it was challenging for many people, and he would have it done in no time. As one of the plastic pieces in the package was missing, he quickly found a replacement and had it installed. I have nothing but compliments for my experience wit the service provided when face to face. My only recommendation would be for management to increase the staffing levels as many of the representatives seemed taxed with having to multi-​task. With this type of business most clients have questions or need assistance for long periods of time, and both times there were several people (including myself) waiting for help. Nonetheless, the personalized service and support will make me a repeat customer.

As a female I feel a bit ashamed to admit this, but when it comes to my car I have absolutely no idea what I am doing. Even a simple thing like the windshield wipers it over my head. During the rain this past week I noticed my wipers weren’t working like they used to. I was seeing water streaks across my windshield and it was making it hard to see the road when I was driving. Definitely dangerous.
I drove over to Auto Zone and asked one of the employees for help. They asked me the make and model of my car, pulled up the wiper size and rang me up. I told them I had no idea how to install the blades and they said they would be happy to help put them on. It took him about 10 seconds while it could have easily taken me an hour to look up videos online, mess around with it, etc. I couldn’t be more appreciative. I will only come back to this Auto Zone location. Thanks!

Back again! This time to get my battery charge checked. Once again the customer service was wonderful. They came right out to help me and explained how the process worked. My battery was fine, just needed to be charged. I wish I asked for the man’s name. He was very knowledgable and friendly. He said it was most likely my leaving in my car charger plugged in.

The worst AutoZone I’ve ever been to and I’ve been to several dozen from Cincinnati to San Diego. The associates are very slow at taking care of customers. Average wait time of trying to pay for an item is 10 – 15 minutes every time. Instead of helping you get in and out, associates will answer calls in the middle of assisting you, then proceed to assist the customer on the phone while leaving you waiting. I witnessed associate take a personal call and chat for about 5 minutes about evening plans while there were 3 customers in line. The only plus is when they actually get to you, they are courteous and helpful. If you have a busy schedule, avoid this AutoZone at all costs. It will be quicker to visit one a few exits away.

Place sucks. Just asked for a simple battery test and he said as soon as another associate comes back. I had no issues with this buy he had an attitude and was nonchalant about helping me. So I just said forget it and left.

Although I didn’t buy anything here, Chris V. was very helpful and sincere. Last night some unknown maniac keyed the right side of the car; the scratch is about 3 – 4 feet long and fairly deep. I called the store ahead of time looking for this scratch pen and was connected to Chris. He was very friendly and knowledgeable on the phone and when I met him in person, even better. He followed me to my car to get the exact color match to find in store. Unfortunately the store and all autozones were out of stock but he advised me towardsNapa, who could pinpoint my color and create the exact pen. Although they are competitors, it showed that he genuinely cared. Great customer service! Even though this autozone is out of my way, I would come back just for their customer service.

Have no idea what has happened to this store. This was my favorite Auto Zone but my last three trips here have been horrible. Tonight I stood at the register waiting to check for almost 10 minutes. If I didn’t need the tool so bad I would have left. Sad to say whatever change in management the owner wanted here was a bad move. One guy stocking and didn’t help when the line piled up, two people checking folks out. A manager that seems to be oblivious to what is going in his store, and one other employee that seems happier directing traffic than actually helping anyone out. Looks like I need to search out a new store.

Had to come here after work yesterday because my truck decided to leak out all of its power steering fluid. I was immediately greeted by Martin who not only took the time to look up exactly which fluid my truck would need, but was kind enough to fill my truck up with it as well! I’m very grateful for this because I wouldn’t have known how to do it myself (and would have made a huge mess had I tried). It’s nice to see there are still a few people out there who are willing to help a damsel in distress… Lol
THANKS, MARTIN!!!

This Autozone has been great! Every issue with my car, they have had the part/​piece in stock and were happy to install it for me.
I just moved here in October and I am happy that I’ve found somewhere to take my car that I can trust.
I will definitely be back! Customer service is great!

Came in with new CA license plates from out of the country and Martin helped me to take off my old rusty bolts and replace with new ones, all with pleasure! Excellent customer service! I would gladly return for any auto need!

Had to get a bulb for my tail light that just went out. Called ahead of time and Erin answered. She asked what I needed and I told her I was on my way. When I came in, she already had what I needed by the register!
Quick, easy and very helpful!
Thanks Erin!

Well, my little tugger ’01 Camry is starting to burn through oil more and more lately. I’m still not giving up on her, so I headed over to Auto Zone to top my baby off. I bought a quart for what I thought was a decent price.
Auto Zone doesn’t have paper cones, but they do sell you a plastic one for $ 1. No thank you. So I made my way across the street to the Shell station to get a free cone. Low and behold, to the left of the cash register were a plethora of different 10W30 motor oils… all for less than what I paid at Auto Zone. Cool; I’ll just get the difference in cash, since Auto Zone price matches, I thought to myself. Well, that wasn’t the case. The associate informed me that «We don’t price match on oil.»
«Oh, OK, where does it say that?» I asked genuinely interested.
«I don’t know, we just don’t do it.» He stated, shrugged, then stared at me.
I found the policy, read it, and it said nothing about not price matching on oil. I knocked off 3 stars because the guy who helped me didn’t make an exception (or would it have been?) on price matching the oil, as well as them not having complimentary cones. Guess they really need that extra buck.
Anywho, I put my oil in my car with my free cone from the Shell station and drove off. Oh, and my check engine light came off, so the oil did the trick (the 2 other stars).