KFR Star Realty

Excellent company! Wonderful staff! The properties are very well taken care of. I’ve never had a problem that wasn’t taken care of immediately! Keep up the great work! If you need a rental… this is the place to go!

No wonder this realty company only has 2 stars. They have no consideration for customers. I had an appt. booked to view a duplex in the bay park area of San Diego. I showed up early and found two other perspective renters. After ten minutes past the appointment time one lady decided to call to find out why they were late. It turns out kfr decided to lease it earlier despite multiple appointments and without notifying anyone. This was a huge inconvenience to say the least. Now that I’ve seen the reviews of this company I will definitely not ever do business with this company.

I called last week to set up an appointment to view a property. The receptionist I spoke to was nice and set up an appointment for me the following week on a Tuesday morning. She said I would receive a phone call the day before to confirm. I never received a call and tried calling several times the morning of my appointment with no answer. My husband got off work early and we decided to go anyway as the appointment had been set. After waiting 10 minutes past our scheduled time no one showed up, so I called them again. A not so pleasant woman by the name of Roberta answered and was very rude! (not the same receptionist as before.) She basically told me no one saved my appointment in the computer and acted like I was crazy saying they weren’t even showing the property until Thursday, however mine was scheduled for Tuesday. She then proceeded to tell me that they were going to call all the Thursday appointments to push them back to the following week anyway so I wouldn’t of been able to view the property anyway. I asked her how would they have called me to reschedule if they never saved my information?! She had no response. She said she’d send the maintenance man down to unlock it so we could take a quick look. My family and I loved the property and were ready to put in an application. I called her back, she sounded less than enthusiastic, and I asked if we could come down to the office the next morning to turn in an application. I told her we were move in ready and were ready to write a check. She said one other person had turned in an application already but that they were still taking applications. After getting everything filled out and gathering all necessary documentation we were ready to go. Right before our scheduled time to drop off our application she calls to tell me she had rented it! She didn’t even give us a chance to turn in our applications and obviously knew when she spoke with me that she wasn’t even going to consider anyone else. I called her back to see if there was any way we might still be considered and she kinda snickered at me and said no. I told her that must be why no one bothered to show up at my appointment on Tuesday. Roberta has ZERO customer service skills. I used to work in Real Estate and property management and I have never come across someone so rude. This company is very unprofessional and the people that work their are extremely unpleasant. BEWARE!

I moved from the east coast and KFR Star Realty was really helpful in making my move as painless as possible. They were great about getting me set up and maintenance as never an issue that wasn’t resolved within 24 hours. Their properties are great and the rent is very reasonable. When we had to move out slightly before our lease, we just had to find someone to take over (easy!) and that was that! They were really wonderful. Now that I’m thinking of moving back to the area, the first call I will make will be to KFR Star Realty.

Absolutely atrocious, avoid! Here are my friend’s and my experiences with these people:
My friend: staying in a rental condo, they discovered a plumbing issue behind the wall. We’re talking sewage here. It took months to fix because these people refused to cover moving expenses or to put them up somewhere else at no cost to complete full-​on repairs. Eventually, they let my friend out of the lease and she moved away.
My experience: since my friend moved away and repairs have not yet been completed, I got the OK from her to use her parking spot for my bike. On a Saturday, I got home from work and went upstairs to change over and eat. 35 minutes later, I went outside to go for a ride and my bike was GONE. No notice, no note, and best of all, they didn’t even need the parking spot — there was plenty of parking and Cheryl Peacock, the miserable person she is, decided it was a good idea to ruin someone’s weekend and pay $ 325 to the towing company just for the sake of being nasty.
There wasn’t even an effort made to find out whose vehicle it was — and everyone who lives here knows the two people that use the vacant spot for short-​term motorcycle parking (street parking is inherently dangerous due to ease of theft or getting knocked over, which for a bike, is often a total loss/​salvage title) before getting a chance to move them in tandem spots. Cheryl also had a nasty attitude on the phone and instead of offering an apology started yelling and hung up. Geoff is yet to return my call, days later, so I have 0 faith that they even care about how they interact with people.
My advice is to avoid dealing with these people, so they either have to adjust their attitude or go out of business.

I have rented for over six months with this company, when I have called and left a message for maintenance I have gotten a response the next day. If you don’t call them back you won’t get a second call so they are not great on the follow up. But I have had no other problems with them and my rental property is kept in good shape and clean. I have had people over and a few times been loud late on occasion and have never received any notice from the company, maybe I have more tolerant neighbors. And the rental prices are really decent for the area I live in and what I find MOST important is they don’t require leases, which I was looking for, so if you like month to month this is your company to go through because that is a sometimes a tricky option to find in San Diego.

this company is impossible to get a hold of. Doesn’t matter how many times you call, leave a message, or call back «during business hours».
Sends out violation notices frequently and never even check to see if they are true.
STAY CLEAR!
Thank you for your reply, that is the number I called. You were also unwilling to deal with and empty apartments alarm going off ²⁴⁄₇ for a week. So happy that I moved!