Jo-Ann Fabric and Craft Store-San Diego

I hate giving a bad review because the staff at the store tried so hard to be helpful. It’s entirely the fault of the managing company. The store is not nearly well enough staffed to handle the number of customers they get. It is a craft and sewing store. So, naturally customers come into the store with questions about the best materials for their crafts. However, turn, staff are desperately trying to help the customers purchasing long yards fabric and other crafts. There’s no one to ask questions of. Finally, Stephanie stepped up and took time out of her already crazy day to help me figure out what kind of scene tape I needed for a project. She was amazing and very helpful. I just wish that I had run into her and gotten help before I’d walk around the store uselessly for 20 minutes. Thank you Stephanie! You’re awesome! Joannes, get your act together or you will lose customers!

I buy a lot of things from Jo-Ann’s. I happened to buy a duplicate of a no sew throw. I didn’t have my receipt but I only wanted to make an even exchange for a different pattern. The Manager on duty would not even do that. She said that she wouldn’t risk getting fired because there was no way they could do an even exchange because if inventory. I went to the store in El Cajon and the did it with no problem. Won’t go to this Jo-Ann’s again.

Although prices are a bit steep, deals and coupons abound. Sign up for their newsletter and keep your eyes peeled and a trip to the store can be very fruitful. While an online Jo-​Ann purchase limits coupon codes to one per transaction, the brick-​and-​mortar store allows for stacking coupons.

Glad to see them cleaning up this store, finally as it has always been pretty dumpy. They are even getting some better fabrics. Hobby Lobby is nipping at their doorstep. But, the customer service is BAD. The woman in front of me voiced…‘you need more help’ at the register, and the cashier never apologized, just made excuses. They never say ‘thank you’ for taking my money, grrrrr… just ‘have a nice day’. That is NOT an expression of gratitude.
Joanns; get it together, teach your staff the basics of customer service, or as Hobby Lobby moves closer, we’ll be there!

I drove 15 miles to this store for a mannequin that my daughter wanted for her birthday. I got it home and found (after she unwrapped it) that the base had a large (10″) crack running up it. So, I called and asked whether I could just exchange the base, but was told no, I would have to disassemble the entire mannequin, box it up and bring it in for an exchange. They checked to make sure they had one in stock. When I arrived, the one that they had «in stock» was a floor model with a base that had smaller cracks than the one I already had, but also had scratches on the attached metal bar from the set screw used to adjust the height. So, I asked what could be done and they said I could go to El Cajon. I complained that I had driven 45 miles in total (60 by the time I would get home) to have only a marginally better item — and not one that is in new condition. «Nolan» explained to me that «That is how retail works.» I was absolutely floored. I asked him to explain to me how retail worked and he informed me that he had been working retail for 17 years. Actually, I think the proper way for retail to «work» is for me to have been offered the opportunity to have a perfect item sent to me (at no cost) from wherever they needed to send it from, and perhaps for me to have been given a coupon or something for my trouble.
Eventually I gave up and just exchanged the part (as I had originally asked to do) — so packing up the mannequin had been a waste of time. The final product isn’t perfect (even though that’s what I paid for) but I’ve learned my lesson. I’m glad I know how retail works at this store — and now that I know I won’t be back.

Love this store!!! They have a great selection of crafts! And an amazing staff! Cori helped me at check out and was so helpful and sweet!

Went in for a specific yarn. I almost didn’t find it but I did find a ton more that I can not wait to work with. Admittedly nobody asked me the whole time I was in there if I needed help and I only saw the people at the register that worked there. if I needed help I probably would’ve been rather upset but I didn’t I found everything I needed and it was amazing.

The first time I went here, I had a very good experience with the lady cutting my fabric. She was nice and she helped me out a lot. Even with all the negative reviews in Unilocal,I decided to come back a couple of times because of her.
That is until one day, I went and got a couple of fabrics and was in line paying. I have never in my entire life encountered such a rude worker. She was so rude and because of her attitude I haven’t gone back to Jo Ann’s. I even asked who the manager is and of course it’s the rude worker, Betsy. I wasn’t planning on doing a review about this but I saw another reviewer who had a similar experience with Betsy. It’s the same thing, no «we apologize» or admit to her mistake but she just had a very bad attitude. Usually I am very forgiving and just think that the person is probably having a bad day but I think she just has a very bad attitude in general and I can’t believe that Jo Ann’s will let someone like her work for the company.
I decided to just ditch Jo Ann’s and go to other fabric stores like Rosie’s Calico and Beverly’s Fabrics.

I can never just get in-​get out, coupons and sales everywhere, this is where my paycheck seems to land and I’m in desperate need of a nap when I finally do leave. I love it here.

Normally I wait to add a review until I’m home, but the attitude I got from the girl at the counter was so bad I wanted to add now while I’m sitting in my car outside of the store. I came in to purchase some yarn, I had a 40% off coupon, I got my yarn and went to the checkout I then showed the girl DAISY my phone with the coupon, she then said with major attitude I couldn’t use the coupon, I asked why and she said it excluded sale items, I let her know that there were no signs showing it was on sale, she then in a snobby tone said «it is». She had attitude with the gentleman in front of me as well.
I asked for the managers name and her name (Daisy), I left my yarn there and instead will be going to Michaels.
Daisy– you really need to work on your customer service. I’m a customer service supervisor and if one of my employees treated a customer the way you did, they would for sure be written up.
The only reason I’m giving one star is because 0 stars isn’t an option.

I went to there with zero knowledge of fabric but a broken dress, because my tailor told me to get my own fabric then he will repair my dress. So you can image me wandering around in the fabric store and have no idea of what should I get. Lucky, both the cashier and staff are nice enough to give me some suggestions. I got the right fabric for my broken dress, I can’t be more happier.

Very rude customer service from «Betsy». Wouldn’t take my $ 100 because it «didn’t look right» even though they ran it through the machine and it was proven to be real. Then making me pay with card… Had me wait 10 min while there was a long line behind me because they messed up the transaction and had to start over by manually punching in the codes for each of my items. Usually by now the customer receives a «We apologize» or «thank you for your patience». No, instead I got a nasty attitude. If you hate your job like Betsy clearly does… Go find another.
I have found other employees there to be very pleasant and happy to help.

Liz the cashier very nice helped me find wverything I needed and also helped me save money with coupon’s! Now that’s real customer service… Thank you Liz~My daughter is super happy to get started on her project

Do you have hours to spend waiting in line and enjoy sub-​standard service? Then you might just enjoy this chaotic, full-​of-​empty shelves Jo-​Ann location. Be amazed as you witness first hand a craft store *completely* out of hot glue guns! Have fun waiting in a snail-​pace line while employees struggle to measure anything! Just. Don’t. Go. There. Spend your money for top-​quality service and products at Beverly’s on Balboa. It’s worth the drive.

I LOVE this store. I come here often and love their HUGE selection of fabric to pick from :)
Everyone that works here is generally nice. They let you use more than one coupon (as long as it’s not the same one) and I have never had a bad experience at this store. They have always had things in stock that I have needed.
They have a little bit of everything and I will continue to drive out of my way to come here. I only wish they had more store locations, but nonetheless I am still giving 5 stars!

I absolutely love this place. I’ve been making my kids’ halloween costumes all their lives, and now I am happily making them for my grandkids! This place has so many fabric options and tons of amazing embellishments and accessories. The only reason why I give this place only 4 stars is simply due to service. Each time I am here it takes me forever to get someone to help me cut the fabric, and the employees don’t seem to communicate well with each other, so sometimes it gets a little awkward for the customers.

I’ve been to this Joann’s 3 times and every time I leave appalled by the way the associates treat one another. Chris is always especially rude and belittling to all of his coworkers, especially a sweet girl named Cori, who is the most helpful and knowledgable person in the store. He openly disrespects and embarrasses her in front of customers. He should be fired. I went back to the cutting station to ask if they could cut a ribbon for me that I had just purchased from Joann’s, and the manager rudely signaled to his associate that they couldn’t do this for us rather than approaching us to tell us himself. Customer service here is nonexistent and atrocious. Don’t ever go here. Cori deserves a raise and a transfer.

I shop here quite often. Love to sew and craft and when I can combine the 2… love it.
Live in Point Loma and this store is so close, it would be silly to go to another, but occasionally I do go to LaMesa, as it is a bigger store. Love their coupons and shop the sales as you almost have to because the prices are pricey. Using their coupons is a must for me. Most of the sales crew are very pleasant and will help when needed.
There is one complaint I have. When you purchase yards from a bolt of fabric, if there is a remnant (less than a yard of this fabric on the same bolt) the price is 50% less. The management requires specific verbage to be used by the customer to obtain this savings, which is completely annoying. The bottom line is if you’re willing to take the remainder left on the bolt, 50% should be automatic. I have been irritated with this verbal volleyball and have denied taking the excess at the end of the bolt. The new employees at the cut table are the worst when it comes to this as it must be drilled into them. They really can’t do much with a few inches and until they change this ridiculous policy, I may just keep refusing it.

I worked at a Joanne’s when I was a teenager and it was horrible. Worst management ever. I kind of suspect that might be the case at this store as well. While the workers are friendly enough, they are slow to the point of being incompetent. The store is dirty, and even if you know exactly what you want, you won’t get out of here in less than a half hour. And that’s optimistic.

My mom loves to sew and goes to Jo-Ann’s often to get fabric. I’ve been with her a few times, but this was my first time at this location today. The store was clean and I was blown away with all the variety of fabric they carry! There’s so many different patterns and materials to choose from. Lola cut the fabric my mom chose; she was very fast and friendly.
In addition, they also sell crafts related items for children, scrapbooking, knitting, and even random things like mason jars of all sizes and colors.
The regular prices on most items are high, so you almost need to have a coupon in order to get a good deal, unless it’s on sale.