It’s A Piece A Cake

I had a party that was cancelled and unfortunately, I had to cancel my order for my cake. I gave them 2 weeks notice of the cancellation, which is more than ample time to cancel a cake. Was told I could not get my money back, but they would be able to give me a store credit. Which I thought was fine. I called a little over year later to use my store credit, was not only put on hold forever, but when the owner finally got on the phone, he was not only rude, but began to tell me, that his employee who gave me this store credit may, or may not have it on file, and he doesn’t even know where they would keep my credit if they had it? Apparently they don’t honor their policies, give you limits without informing you, and clearly are not very well organized. He also told me that asking to use my credit after a year had passed was really ridiculous, and was way too long. I was never informed there was a time limit?! That makes no sense, and that is really bad business. I am sure there cakes are decent, but I wouldn’t go there ever again, just for the rude way the owner spoke to me over the phone. Loud and obnoxious, and not willingly to really find some form of compromise. He told me to call back later and speak to the employee who gave me the store credit and maybe she can pay for my cake. Who says that? Very unprofessional. I lost over $ 100 at this place. I don’t even care about trying to call back, I rather just say screw it, if this is how they treat people. There are too many other great and amazing bakeries I could give my business to.

This bakery made our wedding cake 10 years ago. I ordered the same flavor (Chocolate French Bavarian — (sooo moist and delicious!) for our anniversary party. The owner was very patient and helpful over the phone. The cake was amazing and just as yummy as I remembered 10 years ago. And to feed 20 – 25 people the price was VERY reasonable. Thank you for your wonderful service and incredible cake!

Had a great first experience with this place! I called a week ago to order cookies for a baby shower. I said I wanted onesie shaped cookies and circle cookies with the baby’s initials on them. The girl told me they would have to get a onesie cutter but that it would be no problem. Made me a little nervous but I was going to roll with it! Came in this morning to pick up my cookies and they looked wonderful! I was so thrilled! The staff was very professional and friendly. The cookies tasted awesome and everyone at the shower really enjoyed them! Will definitely be doing business with them in the future!

Walked in and ordered one of the already made cakes! Fudge!!! They wrote happy birthday Nick on it and I was out the door! Fast and delicious! Love this neighborhood cake shop! Will be back!

We stumbled onto this bakery because of the close proximity to the optometrist a few doors down. They make delicious cookies and deserts! Our daughter (2 yo) loves this bakery and now gets upset if we pass by and don’t go in. She fondly refers to the bakery as «bak». We happened to be in at the right time just as fresh danish cookies came out of the oven. The baker gave us some to try and it was delicious!

Ordered a birthday cake for my wife, never done that before. Amazing job, this review is late (from 11-​17-​2015) but I’m posting it now. A custom pink sailor moon cake with butter cream frosting. These people are talented, all you need to do is bring in a picture of what you want, and they will make what you want. It may be pricey, but the workmanship is outstanding.

I’ve been ordering cakes here for years now. Griselda is always so sweet and helpful. I’ve noticed on Wednesdays she isn’t there and what a difference. Customer service really lacks when she isn’t there. VERY rude man was working instead. The two stars is for how great Griselda is and the yummy cake. Unfortunately, the owner is so rude it cost him the other 3 stars on Unilocal because he doesn’t know how to speak to his customers or treat them when they are spending alot of money at his business.

One of my top 3 bakery. I was introduced to this place 8 yrs ago and still a returning customer. Black Forest my favorite. Flavor is just good all around not to sweet u have to try if u haven’t. I love this place every celebration I think of them first.

You don’t get a second chance to make a good first impression…
It’s 7:28 on a Monday a morning. I stop in to buy my staff treats to get the week off to a great start. The place is dark and the front door is locked. I see a man inside so I pull on the door to get his attention. No response. Really?
I pull my phone out to snap a photo of the business hours and return to my car. The mans sees me and rushes to unlock the door and turn on the OPEN sign.
I ask if they are open and he responds with an enthusiastic yes. He the explains to me that he is all alone and when he’s working alone he keeps the lights off and the door locked. He goes on to tell me he does this because one time he was working alone, a couple of kids rushed in and stole the tip jar.
For what its worth, here is a tip to management. Remove or empty the tip jar when only one employee is working. You might actually see your sales go up when the lights are on and your front door is open.

How guilty would you feel walking past your gym and skipping leg day for a slice of cake? Well, I’m that guilty person! *Raises hand*. I have had a cake from this bakery many years ago at a friend’s birthday party. I can’t remember for the life of me how she designed it; all I knew was it was good! I was so excited when I pulled the door open. Just think of the possibilities! Cakes, cookies, cake pops, you name it! Well, my excitement didn’t last long. I wasn’t greeted by any staff or offered any help. Granted, I was looking at the glass cases for a long time trying to decide if I should try a small slice of cake (the slices they serve are pretty small), or a cookie? I was very disappointed no one had offered to help me look for something. The opportunity to verbally advertise your holiday dessert has just dwindled away. I got a couple of iced sugar cookies for my friend and I. The cookies weren’t remarkable. They were very hard, crumbly and bland. After 2 bites of our cookies, we were over it! I’m not sure if I would come back here to try a slice of cake.

If I could give this place no stars I would. My husband picked up a cake for my mother in law’s Bday. Cake was not fresh at all! The cake part was hard and the icing tasted like the «fridge» smell when you leave something uncovered. We would of been better off buying a frozen cake from Ralph’s!

BEWARE!!! ITS A PIECE A S**T!!!
On September 12^th I called and asked if they could create a smash cake for my son’s 1 year old party that was going to be on September 20^th. After some back and forth on the phone about details, and a couple emails, I was really looking forward to the cake.
On September 20^th I drove to pick the cake up before heading to the park where I was going to set up the decorations for my son’s BIG day. I walked in to It’s a Piece a Cake and the person working (Griselda) was being chatted up by a girl who seemed to be gossiping. The girl finally moved over for me to approach the counter, but continued her conversation with Griselda. Weird. Anyway, I let Griselda know I was there to pick up my son’s smash cake and it should be ready (we agreed for a noon pick up time over the phone a couple weeks back). Griselda looked in their freezer, then searched for the order sheet and started going in other rooms. At this point, I knew something was wrong. I went outside to tell my sister who was waiting in the car that it’ll be a minute & I didn’t think the cake was made. I walked back in and asked Griselda if there was a problem and where the cake may be. Welp, I guessed correctly — there was no cake.
Griselda could not find the cake or the order and began to explain to me that no one there would even begin making a cake without a deposit. I explained to her that I had emailed the person while I was on the phone with her and she took my CC. I asked her to check the email and let me know WHO took the order. Griselda came back and said SHE DID. I was FURIOUS!!! I asked for the manager and she said there isn’t one there and she was the only person working.
In any case, she was not empathetic to my situation. She eventually said she would make another cake within 20 minutes — umm. it’s the day of my kids party and I had to rush to the park and still get ready. Then 2 other customers showed up and she said she had to help them and she was the only worker there (which I understand!!! but this could have all been avoided). There was no way I could drive back to PQ before my son’s party so if she made the cake good for her!
Today, September 21^st, I contacted It’s a Piece a Cake to talk to the manager. I was passed to Griselda. WTF?! I sure hope she is not the manager — she will ruin that place if she hasn’t already. She told me SHE FOUND THE ORDER AND IT HAS BEEN PAID. I told her I wanted to talk to the manager and she said he wasn’t feeling well. I told Griselda that I want a refund if she processed the payment. She said that the cake was made and she won’t refund!!! Holy crap! So, yesterday, she made the cake and magically found the order sheet with my CC info on it later in the day and PROCESSED THE PAYMENT WITHOUT MY CONSENT! I sure as hell am livid, but I will be calling my bank and alerting them I have been FRAUDULENTLY CHARGED.
Hope Griselda reads this & has a nice day!
September 22, The OWNER did not want to give me a refund because he said I made an employee work!!! I can’t make this stuff up!

First time in. Excited about the possibilities. Two guys in black shirts completely self absorbed talking amongst themselves could not be bothered to greet me after several minutes of me standing around looking in the glass cases.

My daughter and I each had an Oreo Cake pop. One cake pop each was enough to fill us up. It was a bit rich, but it was still good. ($ 1.50 each). The staff member was also very welcoming, which is also a plus in my book. I’d like to try one of their cake slices on my next visit.

This is a wonderful bakery!!! They did our wedding cake and it was beautiful and scrumptious!!! They really made our glorious day even more special!!! They decorated it way better than we could ever imagine!!! And it was so delicious!!! You have lifetime customers here!!! Wonderful job!!!

Price $
Quality: 3.5 stars
Service: 5 stars
Value: 3.5 stars
Portions: average
Local mom and pop bakery that serves a good variety of baked goods. The staff is super friendly and nice. They have average sized cookies and cake slices. Because I’m comparing them to other gourmet type bakeries, I could only rate them 3.5 stars. Their cakes are not so extravagant looking, but they taste pretty good, not so sweet, not so heavy and not so pricey.
The only downside is limited parking because they are next to a fitness center.

We ordered a cake for our daughter’s 6^th birthday party. The cake looks great and got the Monster High theme that our little girl likes and it tasted so good! Some of our guests keep asking where we got it and we proudly told them it’s from this place.
Our special Thank You to Griselda for accommodating us with our request. You’re awesome! :)
The Swiss Black Forest cake was very good. I highly recommend this bakery.

I’ve been here twice now just to try slices of their cakes.
They are located in the same plaza as 24 Hour Fitness, Stater Brothers, and Armstrong Nursery. Parking can be hectic but there are plenty of 10 min parking spaces around.
This place piqued my interest because of their Swiss Black Forest cake. It reminded me so much of my favorite cake at European Cake Gallery. The cake is described as
” Rich chocolate cake filled with chocolate mousse and pure whilled cream, finished with chocolate shavinas. (Our Specialty) «
There’s a few spelling errors on their website so hopefully they’ll correct it if they have time…
The slice of cake they sell costs $ 2.75 and it’s a small portion. Granted, European Cake Gallery does the same thing and I have the same gripe about that too.
The swiss forest here didn’t have the chocolate mousse richness that I love. It was a bit too light for me. I thought their whipped cream was ok but that the chocolate cake was also too light in chocolate flavor for my own personal taste.
We did try the chocolate truffle slice a while back and thought that tasted alright.
They had a new flavor Mocha Hazelnut Mousse but didn’t offer it by the slice so I wasn’t able to try that one today.
They seem to have a majority of their cakes refrigerated and ready to buy. I do value that this place seems to be family owned and for that it deserves another star. Maybe I’ll come back to try a different cake slice or two in the future.

This is the bride, using my husband’s Unilocal account. It’s a piece of cake created our cake for our summer wedding. I actually shopped around many cake places, as I had a very specific request. I wanted to surprise my groom with a 3D, orange, 911, sculpted porsche cake. We both love porsche’s, and he is a big car enthusiast. I really wanted to do something special for the cake. However, sculpted cakes are very expensive. Every other place charged 2 – 3 times more for the same type of order. Luckily, my mom suggested trying It’s a piece of cake (she has used them for birthdays and such before).
I emailed/​called to explain my request and get a quote, since I was on the east coast and organizing from afar. Griselda was extremely helpful and very nice. The price was extremely reasonable and within our budget to make the surprise cake a reality! They even put in some luggage and wrote a personalized license plate for our travel themed. The cake turned out amazing! It was delivered in a way to make sure to keep it out of sight of the groom, as I requested. My groom was completely shocked and so happy. The guests were equally surprised and impressed by the cake. It was very tasty. The guests loved the cake, and it got eaten up completely.

I was so excited to use this place for our University of Michigan themed Engagement Party. As we were eager to possibly use them for our wedding in February as well!
I was helped by the sweetest girl while ordering the cake and in no way am I blaming her. However, for $ 375 I cannot believe this business would let a cake leave there doors looking as awful as ours did! Fortunately for them my fiancé picked it up and was too nice to say anything, but we were both sooo embarrassed to have this cake at our party. It literally looked like we asked our nieces and nephews to decorate a cake.
I almost didn’t even let our family bring out this cake, but 100 people were looking forward to dessert. As far as cake, it did taste good… But as a business I would have appreciated if they would have told me the ribbon wasn’t working, or told us not to use yellow ribbon at all! In the end I was so embarrassed and can’t believe they were proud to let that cake leave their store! We will definitely not be using them for our 300+ plus wedding! Last thing I need to worry about is the cake!