Dr Rosa’s Optometry

I’ve never had a problem visiting Dr. Rosa. If this is a review of the service I receive and the quality of care I get, I easily give him 5 stars. I’ve never had an issue with delays in my appointments and I have been going to this optometry for almost 10 years now. I’m a bit shocked to see some of the other reviews, but I guess any person in the service industry can have a bad day. All I know is I love this place, and I will continue to go here. I trust Dr. Rosa’s advice, and I never feel like I am being up-​sold or pushed into purchasing something I don’t want.

I totally agree with Bryan and Shawn. The office is super-​unorganized and not that friendly. The rest of the staff gets the attitude from the doctor. I tried on hard contact lenses for the first time in my life and had to go back a week later for a checkup. The lady at the front desk scoffed at me for not having them on for two hours prior… the doc did the same thing. How in the world am I supposed to know you’re supposed to wear it two hours before an appointment if you don’t tell your customer who has NEVER worn them before and then act all arrogant about it?! This place disgusts me and I am shocked that they are still in business. I’ve since changed to a different office in Scripps Ranch and get the best service there. Someone tell me how to give zero stars… one star is way too generous!

Great office! Dr. Rosa is always professional and friendly. Sasha at the front desk is great too– super nice and friendly. They’re always on time with appointments and always do their best to help you save $$.

I’m sad to see some negative reviews too. I have been going to Dr. Rosa’s office for five or six years. I have never witnessed any of the issues brought up in those negative reviews. I have had to wait beyond my appointment time a couple of times, but I realize they can’t predict to the minute how long some appointmets might take. All of the staff are great, and I love Dr. Rosa’s style. As the others have said, he is very thorough and explains things in a comprehensible manner.

I can’t imagine why anyone would give Dr. Rosa’s office a bad review. I just came from my 3^rd yearly visit with him, and needed to call back because of an insurance change I had. I saw these reviews and felt the overwhelming desire to write about my experiences. I was referred to him 3 years ago after I commented on my friends new glasses. They couldn’t say enough nice things about him so I figured I would try him out on my next appointment. I like the small office and the personal treatment. Dr Rosa takes the time to explain what he is doing and why, and if something is wrong, what your options are, and what to look for. I couldn’t be happier with each and every one of my experiences there. It’s a nice change from the cattle like feeling you get at most medical facilities and conglomerates we are stuck with in this day and age. I for one love the personal attention and feel lucky to have found this practice. If you read those bad reviews it looks like one person is simply intolerant of someone making the best out of a bad situation and the other may not be telling the whole story. Just my 2 cents. I hope if there are others patients that are grateful for his kind disposition and thoroughness that they also take the time to share. Thanks Dr. Rosa, you are great!

My experience is a bit like Shawn’s and E.O.‘s experiences. The office seemed chaotic upon arrival. There were of people visiting to say hello to Dr. and employees with very little focus on my appointment. The exam was good and professional. I feel I was given the correct diagnosis.
Upon returning to the reception area, more visitors were keeping the staff occupied and not focused on completing my appointment. The glass frame selections were all very expensive. I was congratulated by the office associate for having great insurance and having to pay so little out of pocket. Not only did I not think I should have to pay the amount they charged me, but I don’t thought my insurance company was charged too much for the frames.
Upon completing the transaction, the associate told me it would take 7 to 10 days to complete to get the glasses. I responded to her that I needed the glasses urgently, so she said she would «see what she could do and give me a call.» I never received any calls from her.
After two weeks, I called and asked for a status of my order. I was told I would get a call back. I call later in the day and was told the same thing. These calls were both by 1pm. Neither call was returned. I called the next day and was immediately told that the person I was speaking to did not make the error and that the business was very busy the day before. I made no accusations, but was met with exceptionally defensive responses.
I was then offered the phone number to glasses manufacturer to find the status of my glasses. I then canceled my order for the glasses through the doctor’s office and explained I would work with the manufacturer directly. I was told I was given a refund on the phone for the portion of the glasses I paid. I called the credit card company and no transaction was ever made.
The glasses arrived at the doctor’s office later that morning. I asked them to deliver the glasses to my home less than half a mile away from the doctor’s office. They said they would bring them over. An hour later, they had not arrived. My wife then drove over to pick up the glasses. Her greeting from the office is «it’s a good thing you arrived when you did, we were just about to leave to bring these to you.»
This organization is incapable on delivering on a majority of the services they claim to offer. The doctor may be competent, but no other services were rendered with a level of professionalism required in this retail environment. I don’t see how an organization can display such unprofessional conduct and be the same people who manage this confidential information covered by HIPAA. I would strongly discourage using the services of this enterprise.

I have been treated by Dr. Rosa for the past twelve years and have always been happy with my prescriptions. Scheduling appointments with my work schedule and children’s school schedule has been simple as he is open on Saturdays. He has always been very open about explaining my treatment especially when contacts stopped being an option for me. He has guaranteed his work and when I (rarely) problem with the fit of my glasses; always available to help me. I am hard on my glasses and he and his staff are always there for me (without an appointment) when I need to drop by and have a frame tightened or adjusted. I whole-​hearted recommend this optomotrist and many of my friends and co-​workers go to him now.

Horrible service wasted my time. I came from out of town. Asked for their help to replace contacts I needed replaced and gave them my prescription. Although they made it seem like they would help me upon arrival refused to fill my prescription. Unless you wanna waste your time too I’d avoid this place at all costs. Especially if you value your time. There’s plenty of other more helpful optometrists in the area for you to use.

Dr. Rosa is an awesome Optometrist. I went to see him because my contacts were getting blurry. He looked at my eyes and told me that i had a little bit of astigmatism and that my contacts weren’t correcting that. He gave me a new subscription that helped me to see the clearest I have seen in years. He took a lot of time with me and explained everything. This was the first time I have gone to him and I will continue to go back. The office ladies were also very personable. The office was a little small, but worked very well for them.

My eyesight is so bad I can ONLY read the big E on the eye exam chart. Therefore, Dr. Rosa is my hero because he provides me with clear vision. I’ve been going to him for many years and he’s always done a great job. He’s very thorough and asks you lots of questions to make sure you have the prescription and type of glasses or contacts that is best for you. The rest of the staff members are friendly and helpful. The office is small but very neat and clean and there is a wide variety of glasses frames to choose from ranging from cheap brands to Guess to Armani. I’ve always been able to get an appointment quickly.