Party City

Party City… Love this place for all your party or costume needs.
This location though, went above and beyond and in my eyes on Saturday when I stopped by to get some balloons filled. Now what’s awesome is that you can purchase balloons, and when you bring back the receipt, you can get the balloons filled for free.
Now, I came in on a Saturday! One of the craziest days for balloon bouquets and birthday party planning. The one thing to keep in mind… order ahead of time for the balloons so you can just come in and pick them up.
This location totally had their game face on for Saturday! I came in and went to the counter to get some balloons filled. After I told them what I wanted and purchased some weights, I was told that they balloons would take about 10 minutes. There’s an order for the balloons to be filled up so just depending on when you arrive or when you purchase your balloons, is when they will be filled up.
Russell and Tran did an amazing job helping me and they were able to make my balloon order to perfection. Some people just walked up to the counter and waited assuming for someone to help them with their balloon order. Don’t assume things when it’s a busy day that you can just go to do something and get things done…
Thank you again to Russell and Tran for making sure things got done and looking pretty for my friends bridal shower!

Very poor customer service at this location. It is a party store. Most of the employees look annoyed and upset when I asked for help in finding things. Only one person I interacted with at this store was helpful. Yes, they have a nice variety of supplies but I will probably choose a different party city next time due to the poor service.

The store here is well kept and organized. They have everything for any party. Prices are a little higher than average. Staff was friendly on the day we went. They have tons of balloons for all different types of events. We bought a large number 1 balloon for our daughters birthday. They were able to inflate it for us immediately. Initially they told us that it would be a 30 minute wait, but we only had one balloon so they were able to do it right away. If you have multiple balloons to buy, make sure you know you may have to give the staff some time to get them ready. The employee who helped us said the balloon would stay inflated for 3 days. When we woke up the next day, it was partially deflated already.
We got most of our party supplies at dollar tree and came here for stuff that we couldn’t find. This place has it all!

1 register open with 5 people on the floor and 5 people in line! What??? Come on guys! I got thangs…

Been purchasing from this store over the years for multiple occasions.
Excellent customer service! Went in to pick up a bunch of things for my son’s birthday party and I had a great coupon ($ 25 off purchase of $ 120 or more). They had most of what I needed for the party and when I was a few dollars short of my minimum for the coupon the attendant helped me pick up a few more things I had even forgotten to put on my list! My son’s party was a hit and we had everything we needed!
Pricing is good and you get a lot for what you pay. I had originally started my shopping on Amazon and realized from additional research that party city had most of the same items for much better prices! The big foil balloons are a little more pricy, so I ordered those separately online (same company as the ones party city carries though) and had party city fill them up! The party was 2 weeks ago and these balloons are still holding up!
Good variety of choices. They have a big section to help you with color coding or themes for a party, including lots of bins of individual candies at 15/​$ 1. Works great for parties, baby showers, wedding showers, birthdays, holidays, etc. You can pretty much find any generics that you need for your event.

The absolute worst customer service I have received! Everyone here acts like they hate their job. If you have a question it completely puts them out. I had a return I could not find my receipt. I received store credit… great I understand that. I went out to the car and my husband had found the receipt. I went right back in and asked if they could just give me my money back. You would think I asked her to save the world! I probably could have gone behind the counter and done the refund myself with no training it seemed that simple. I get there is unhappy people out there but it’s everyone that works there and it’s everytime I go in. Plus I have a cast and when asked where items were so I didn’t have to walk all over again they were super rude.
I do have to comment that on Halloween it was run very efficiently for being so busy. But yet again no smiles, thank you for coming… nothing!

The reason I’m having a two star rate is because my personal experience there was good. Everyone helped me find what I needed and I was in and out within 20 minutes (on Halloween day so that’s fast). when I was checking out the cashier next to me, Angelica, Called the next person in line. I couldn’t help but turn and look at her because I was shocked at how rude she was. She yelled twice with an attitude «whoever is next come here now» then proceed to tell her coworker, the girl who was helping me «like gotdamn I said it twice already fuck». I get this time it’s a very busy one for the store but there should be no reason AT ALL for her nasty attitude towards costumers.

Tons of costumes for Halloween.
Very organized and sectioned off by themes. Check out only took a minute… the last weekend before Halloween!

I was buying a costume for my daughter at Party City. First she decided on a costume, we waited 20 minutes for them to confirm that it was in stock. Then we went to the window and gave our order. Waited 27 minutes and asked them again, they jotted it down on their note. 20 minutes later, they still don’t have our costume! I asked them again but they weren’t listening. In the end we waited for 1 hour and 10 minutes. While waiting, I noticed that they would put the costumes that were missing parts back into the bin where they would select the costumes. So inefficient.

Wayyyyyy overpriced for party supplies. Don’t buy your cups and plates things like that. You can get them cheaper almost anywhere else. They do have a good variety of themes for parties and customes at Halloween. Beware in October it starts to get pretty nuts in there. Great selection of party balloons!

Came in today to get candy for a candy bar shelves are bare. I thought maybe they were doing stock so I went to the back of the store where I found an employee opening boxes to put out in the store. I asked if they had moved the candy, he said no its out. I said there is nothing on the shelves or on the hang bars. He said no that’s it… I find this so hard to believe that a party store has NO stock of candy. I will never go to the Carmel mountain store again. Totally useless!

Hey Party City management pay attention … Your employee Jordon is a gem. Keep him as long as you can. He is courteous, friendly, knowledgeable, and helpful. Treat him well!

It’s Party City. It’s stocked with a bunch of cheap crap for parties. I don’t expect much.
But today I called and then came to this store and was so impressed with the service I’m writing a review.
Alexa was incredibly helpful and made my day. Thank you!

The location is good and the selection above average. The sales associates are lazy and rude. They act like it is a bother to help their customers. The manager should be fired and then the associates.

I’ve been to this store twice now and both times I’ve had rude unhelpful staff.
Yesterday I went in asking if they had any helium balloons with dad on, the cashier said «we may have «and then just stood there looking at me expecting me to look through all the balloons my self. I then chose a Disney one (couldn’t find any with dad on) as I wanted to get out fast, she took my money and then said I had to wait until she served three other people, until she could blowup my balloon.
Bearing in mind, this is 9.30 am, they had just opened and there were another three staff chatting down the other end.
I love Party City usually, but I will not be going to this branch again, I’d rather drive the extra miles to Escondido and have people appreciate my business as much as I appreciate their service.

Was looking for fruit roll ups, but couldn’t find them here. They do have a mass selection of various candies that can be used for party treat bags or to fill a bowl on the counter. Friendly customer service and grateful that the person I spoke with, the asst. manager, had some great suggestions on where else I could look to find those darn fruit roll ups!
Keep on Unilocal’n!

You better know what you want before going and shop, because customer service is simply not there. I was looking for certain type of wig and received no help other than go and check the wig aisle. Ok then. I got an expensive Greek goddess wig and I was reminded several times by the cashier that those are not returnable. Ok, got the point. Too crowded and also too expensive for the cheap quality. I ended up buying accessories for my costume at the dollar store, faster, cheaper and not crowded. For party supplies, the store is fine.

I have too much fun and spend too much money when I go here. They really do have everything you could need for a party. Everything is reasonably priced as well.
It is a hit and miss when it comes to the friendliness of the staff but it isn’t too hard to find what you’re looking for.
I have come in once during Halloween time and made a note to stay away around that time. Way too busy and too small a place for my patience.

It’s unfortunate that Party City has the market on party supplies. Maybe if they has to compete, they would be friendlier! Yikes! Staff rushes by you. I have never once been asked if I need help finding anything.
I went back two days later to return some things and the guys there were nice. Not super helpful but at least nice. So while Party city is a necessary evil, don’t go expecting service with a smile.

Tons of stuff for ANY type of party.
Heck, I’d come here if I was having a bad day and just buy random crap and throw me, myself, and I a small princess party b/​c they have THAT much cool stuff.
I haven’t been here in ages. Sis and I were in area to buy ice cream cake and stopped by here to get some balloons.
FYI — this is THE place to get THE best price on regular helium balloons (not the mylar or fancy balloons). They blow them up for you, put ties on them, etc etc. Few months ago for nephew’s bday, I called 3 – 4 different shops and PC was the cheapest and fastest.
BUT, did you know there’s a shortage of HELIUM. That alot of places are charging more now b/​c of this.
Anyhow, came in today and few things:
— asked about balloon prices and unfriendly, chubby cashier w/​nose ring taken out said she wasn’t really sure, and that it’s all posted somewhere on the walls
— asked if she can tell us what Car balloons they had and she said she had no clue
— asked if they can blow up balloons and she said nope, we’re out of helium today
Terrible customer service.
No one asked if we needed help while we wandered aimlessly in store.
Do they have tons of stuff. Yep.
But don’t come here if you have tons of questions or need specific help. You ain’t getting it.