Danmer Custom Window Coverings

Wow I am surprised at the negative comments. We just moved here from Az. and I had am awesome experience with this company. Our sales rep was awesome, we love the shutters and shades, and our installer was great! My only wish is if the turn around time could be quicker!

Let me start by saying that I was in no rush to install shutters/​blinds and am a very patient person when it comes to this sort of thing. Danmer is very slow and can be somewhat unresponsive, depending on who your salesperson is. However, I think their prices were fair, their products are really great and their installation was very good. We wanted completely US Made non-​toxic shutters and blinds and that is what we got because I don’t smell any odors from my new shutters and blinds. We got three composite shutters and four composite blinds and they look perfect and work great, very high quality solid products. These are not real wood or that crappy pvc plastic but instead they are made of some kind of synthetic manufactured composite which is actually more resistant to moisture which was critical to us since the shutters would be in the bathroom area. Other places have their parts made in China and assemble it all here or just have it all made in China and they end up gassing off all sorts of toxic fumes. They may be cheaper but will make you sick. Do your research first. You may have to put up with some of the customer service issues that Danmer has and some delays but I think it is worth it if you value your health and the health of your kids. To me safety and health come first, above anything else. In the end, it was worth it to us to stick with Danmer and everything worked out fine.

Very sketchy business practices.
They gave me several different quotes, and then said never showed for installation.
I do not trust this company.

We have two skylights in our living room; ceiling height is about 10′ to 15′. The living room gets full sun all day. We started our process of interviewing several vendors and obtaining bids for skylight blinds this week.
Danmer was one of the «Pros» referred to us by Home Advisor. We had an appointment scheduled yesterday (8÷4÷2015) at 3:30 with this company. Danmer was 1 of 4 companies we set appointments with for consultations and bids that afternoon.
Gosh, I really wish I could give this company ½ of a star! Sima, the interior designer (since 1984 when she graduated from design school) was the most unprofessional, RUDEST individual supposedly wanting our business.
To start, Sima was over 20 minutes late for the appointment; no apologies, no phone call letting us know that she was running late.
The consultation started off good (kind of like a bad dating experience on the old Dating Game game show) with Sima showing us several samples of Hunter Douglas skylight blinds, explaining the differences between light filtering and blackout blinds, etc… then the consultation started derailing when we explained that we are on a budget and received what we thought was an unreasonably high estimate from another vendor that we met with last week. We told Sima the quote that we received from the other vendor; her demeanor began to change with her saying something to the affect that the previous quote was not unreasonable… it wasn’t exactly what she said, but it was her tone… very condescending and snotty. We let it go at that point and continued with our consultation with her.
The consultation went further south when the doorbell rang and our next prospective vendor arrived. We had the other vendor wait in the family room as we were wrapping up with Sima.
We explained to the designer that we had three other vendors coming out that afternoon for consultations and quotes and we explained again that we are shopping for estimates for the best product for the best price.
At that point, Sima appeared very offended and said that (a) we had three other companies coming out whose product line is also Hunter Douglas, (b) our experience with the other vendors would be the same WRT price and product, © she was going to «remove herself» from the running because she is not set up to do business like that (whatever that means), (d) doesn’t email estimates, and (e) she must abide by company policy (whatever that is), and she started packing her stuff up.
Both my husband and I were caught so off guard by Sima’s rudeness (so was our next appointment who was waiting in the family room) at this consultation that we GLADLY showed her out of our home.
If Sima’s attitude is indicative of Danmer, then thanks, but NO THANKS! Sima may have over thirty years in design experience, and she is probably very good at that; however, her customer service demeanor needs a MAJOR MAKEOVER and does not leave a prospective customer with a good impression of Danmer. Sima blew it BIG TIME! Danmer may have a good presence in Van Nuys, but they obviously do NOT have a good footprint here in the San Diego metropolitan area, apparently for good reason. I could only imagine the quality of my customer service experience (or lack thereof) if we would have went with Danmer!
We had a much better experience with the designer we met with after the Danmer Debacle! Save yourself the frustration and STAY FAR AWAY from this company!

Absolutely horrible company! They installed my shutters one damaged and holy cow it took over 6 months to get it repaired. Their scheduling dept is a nightmare It took over six months to get someone back really??? Don’t use them. Plus two different installers two different times to get them repaired. Save yourself time and heartache and look for a company that you can trust!

Trust the Unilocal community on this business. They were running a «buy one get one ½ off» promotion. I figured that I would have them out to do a quote. Boy am I glad I did. I learned just how much of my money this company was trying to take off with. The quote was over $ 30,000 for 33 windows, «discounted» to $ 18,000! WHAT A DEAL. Except for five or six other companies quoted very similar product to Danmer in the range of $ 8,700 — $ 12,000.
Don’t get taken by this over-​priced company!
Tried to give the company a chance to fix the disparity… they were «at their lowest price.» Now, I have shutters from another company, $ 8,700 and very similar quality of shutter.

What more do I need to say than it is the end of May, I started this process back in October and the job is not yet complete! One excuse after another for having to reschedule multiple times, the part didn’t arrive, wrong part, etc. And the customer service people are no joy either. A terrible experience overall.

What a nightmare company. Our salesperson was nice. She had good followup I was very courteous but her company is awful. First off we placed the order on ²⁄₂₈. On ³⁄₂₇ a month later the install guy shows up with our valances but the wrong brackets to install them. It now takes another 2 ½ weeks for them to come back out and they still don’t have the correct brackets but he goes ahead and uses some brackets he has in his van and does a poor installation. Plus one valance was the incorrect size so as of ⁴⁄₂₃ we wait. Its now close to 2 months later and we still have NOT completed installation. Bottom line, product was not what we expected. Installation was poor and customer service does not follow up. Sales person was only one that I’d give a good review.

Rude, rude, rude and TERRIBLE SERVICE. Mike, the manager wouldn’t even admit to the terrible service they provided. Take your business elsewhere. I fell for the «improved warranty» they were supposedly providing. Don’t fall for it.
I ordered my blinds on 12÷12÷14. Scheduled installation was 1÷31÷15. Already too long of a wait, in my opinion. Then, the installation was delayed to 2÷7÷15.
The blinds were not only incorrectly installed (on the casing instead of above the casing), but they were the WRONG BLINDS! When I told the installer that the blinds should not have been installed on the casing and is causing the blinds to pool on the floor, he had the nerve to tell me that the pooling on the floor (which caused the auto-​open mechanism to fail) was by design! Ridiculous! When I showed him the paper work, which clearly states they should be installed on top of the casement and asked him if he was given a copy, he said, «yeah, it’s on my phone». Basically telling me he didn’t care enough to take a look at the paperwork before, drilling holes into our property. Nice.
Additionally, it would seem to me a reputable company would also have checked to see that what was ordered was what was received before coming out to do the installation. When I showed the installer that the blinds were not the right size, he said that I had to deal with the designer. We forced him to call the manager.
Mike the manager, to my dismay also did not follow through and I was forced to call back on Monday to ensure that the blinds were re-​ordered. The designer had not been informed that there even was a problem! To add insult to injury, the designer never called me back to give me an ETA for the replacement blinds.
Then, customer service called me to give me the ETA and refused to schedule me for installation on the Saturday following the estimated 2÷26÷15 arrival date, stating problems with the manufacturer. I told her I have problems with their company. She did not try to make amends and rudely ended the call. I would think that since this wss 100% the company’s fault, at the very least, they’d be kind enough to block out that time in order to accommodate me given the circumstances.
The 2÷26÷15 installation date of course was delayed again, two more times. So, the final installation occurred on ³⁄₁₄. Remember, I ordered them on ¹²⁄₁₂. Over 3 months later! Mike the manager wouldn’t call us back. So, we said we wouldn’t balance until he did. He finally did, surprise, he wants his money and was severely rude. Would only dock $ 250 for all our trouble. Too little, too late. Lesson learned.
Going back to Budget Blinds. Friendly, reliable service.

FALSE PROMISES, LIES: On 10÷27÷14 I ordered nearly $ 3,500 worth of window coverings. I was promised, and a phone call was made to corporate, that there would be a delivery and installation on 11÷25÷14 just in time for Thanksgiving. I went with this «trusted» company expecting them to keep their word. I now discover that they were full of false promises and lied to me. Who knows when delivery will be now. What a mistake I made!!! 12÷11÷14 UPDATE: Today was my reschedule date. The installer came, opened up the boxes and found only the valances and hardware in them… NO blinds or window coverings. The warehouse has no idea where they are. Unbelievable!!! 12÷16÷14 UPDATE: Today they were to install six window coverings. I couldn’t believe it as I must have been the training ground for the worker. When the installer has to pull out the instructions to read it and can’t figure out how to install their product and drills unnecessary holes in my wood, then I really know I made a mistake here. Only one of the six window coverings was installed correctly! 12÷23÷14 UPDATE: So they came today and installed one more window covering. They DID NOT bring the valances they took away last time. Some notes were taken to fix and replace the existing installed shades. It looks like my new promise of it getting installed before a NYE party is falling thru.

We had to wait an additional 2 weeks to have our shutters installed but they were worth the wait. Turned out beautiful. Allen did an amazing job installing them and swept up before he left. I am very happy with the results.

I set a appointment with Danmar and they said 5 — 5:30 show up to meet with me and my wife for a estimate to do our hole house. 5:30 came and gone I sent a email at 6 pm asking if they were going to show I received a email back at 6:40pm saying the estimater will not be showing up. No phone call Nothing? We had a dinner date with family and they said this would be the only time for us to come out for a estimate until 2 weeks so I rescheduled the dinner date making time for a estimate. Bad sign I will not refer to anyone I know and will never use there services or shutters.

Too rich for my blood.
Our living room has a window on the south wall that measures 47″ x 34.5″; I wanted some nice wood shutters to help to protect our sofa from the sun and for privacy. I had a disappointing consultation with interior designer Sima. Their website lists no pricing info; you have to have a representative come to your home and take measurements in order to receive an estimate.
She was polite and professional, perhaps a little pushy, but she complimented my home and gave me good information about the quality of their custom wood shutters. The sample she brought looked great in my window and matched the wood built-​in in my living room. Based on a quote from a competitor, I was expecting custom wood shutters to be in the $ 300-​$ 400 range, which is expensive, but not completely out of reach. But their designer quoted me something in the $ 700-​$ 800 range for one window. [Insert record scratch sound effect here.] What?
I explained (twice!) that we simply do not have the budget for that, and I asked if perhaps they offer a less expensive product that might do instead (their website also has celular shades, which I might’ve considered). To my surprise, she said she really didn’t think that they would look good in my home, and after several rounds, she still never mentioned any other products, only more reasons why I should put in an order for wood shutters today: to qualify for a 25% discount, no sales tax, only 10% down, that I «could just pay in easy monthly installments,» and that they had a special going. I said I was not making a decision today, only getting bids from different stores to see which offers the best deal; she launched into a unconvincing demonstration about how imports from China were inferior to their products which are made in the USA. As she blabbered on, I began to see her less as a professional interior designer offering a free consultation and more as some overzealous show host on a tacky cable shopping channel. She left her card, but no written estimate.
You know what? I might eventually decide wood shutters are the way to go, but if I magically find a way to double my home improvement budget for the year, I will not choose this company. Sorry, but your designer blew it for me.