Crown Ace Hardware

Did anyone know that if you buy a an item at Ace Hardware you have to return to the exact store for a return? If not, they can only give you store credit and get this… if you happen to purchase your item retail price but it’s on sale when you come in for a return, your store credit can only match the discount price. Thanks but no thank. I will drive back to the original store for returning. Just keep in mind that will be the very last time I step into any Ace store.

This ACE is definitely the best that that I’ve been to. The employees are friendly and eager to help. I was assisted by Sam who worked behind the hardware desk. He helped me measure some hollow metal poles and cut them for me using a table saw. They didn’t even charge me separately for this. I am definitely glad I live near this ACE and will be returning here.

I absolutely love this store. I almost never review a place, but they completely deserve it. I have been going here since they first opened and am so impressed by the staff. They really go above and beyond to meet your needs. Let me summarize a couple of my trips:
My new puppy chewed through my hose that I bought at Ace. They recommended a special tape and said if I had any issues to please come back and they would help. Well, it was a bigger hole than I thought, so I ended up bringing it in. The hole was too big and needed to be cut and use a metal adapter. The gentleman was soooooo helpful. He even did the splice job for me (and I didn’t even ask). Oh and by the way we were having a heat wave and he had to do the hose work out back in the heat. That is what I call superior customer service.
One of my cabinet faceplates came off and since it only covered an open hole, I didn’t know what to do. I first asked if they sold the little clips (all 4 of mine had broken off). They actually recommended a really cheap and very effective fix using glue and a sqaure wooden dowel. In fact, my other one broke a few years later and I did the same fix. Cost of each fix was less than $ 2.00 and about 15 minutes of my time.
One time I was in a rush and had 2 disruptive kids with me. I know, I know leave the kids at home. Sometimes it is a necessity being a single mom. The gal at the cash register was new (I actually think this was when they first opened) and couldn’t find my rewards number (think back then it all started with zz). Anyway, I had to leave without getting rewards credit on my purchase. A couple of days later, I received the kindest letter ever from the store manager stating that he had found the number after I left and credited my account and how he apologized that it took the time to find it. so personable
They even have a note on the door that asks you to please bring doggy inside to get out of the heat. Even if I am just walking by (as I often do up at the Square), they have treats for the dogs if you want.
I also want to comment on how much my kids like their holiday decorations throughout the year. They always do such a nice job and put so much effort into making the place look festive and getting you into the spirit.
I could go on and on about the quality and awesome customer service of this place. I definitely recommend it!

I usually stick to my local Ace but I needed something end of season that this location currently had in stock. I can’t believe how incredibly helpful the staff is even if you are Lady Mcguyver.
I found what I was looking for plus an Employee that was willing to think way outside the normal parameters of how to put something together for another project of mine. Great service, great selection, helpful and pleasant staff (all of them especially the four legged girl).

My go-​to hardware store. Not because it is amazingly-​amazing, but it is the only hardware store close by. One might say you folks got lucky. Spice is the variety of life. I prefer to shop at Home Depot. Maybe it is because my favorite color is orange? Possibly. Donatello is the orange turtle as well.

As soon as you walk through the door an associate was there to greet you and offer some assistance. Although they did not have what I needed in store, they did search online to see if it was available. Shipping would take about 2 days.
Martin and Tania along with other associates were so nice and very helpful! Great service and two thumbs up for the hospitality!

Excellent customer service at the Claremont store. A young lady named Hope really went beyond and above to assist me in my purchases friendly knowledgeable great place to go think about ace instead of someplace else you will not be disappointed.

Went in today for a Vacuum.
They did not have the one I was looking for in stock, so I drove home.
On my drive, I used the nifty ACE app on my phone and called the store and asked if I could purchase the floor model.
YES!
Tanya was extremely helpful and friendly, as well as Kassandra, too.
I love this ACE Hardware. I have been coming here for years, and this experience just made my day — a good day.
Thank you Tanya, Kassandra, and which ever manager I did not meet who allowed me to purchase the floor model.

Want to be insulted? ask for the short haired heavyset woman in plumbing. I explained what I wanted to do, she insisted I was wrong, she was right. Told me, «don’t be afraid to call a plumber if you don’t know what you’re doing.»
Want good help? Ask for the experienced gentleman in plumbing. Same explanation, only he understood and made quick intelligent answers and provided a solution to my plumbing problem.
Maybe I should give two ratings, one 1star & one 5stars. But fortunately my experience and overall satisfaction ended up on a 5star rating.

If somebody knows what excellent customer service is about than it’s Brandon Ray from Crown ACE Hardware! He saved me. After some bad experience with trying to get a properly functioning BBQ from Home Depot I dropped by ACE Hardware for the first time in my life. Brandon was carefully listening to what I was looking for and digging out all the options and prices while entertaining my little baby. He was extremely friendly and helpful. After he ordered the BBQ for me he got it assembled for me and even cleaned it again. Three days later I expected that a delivery guy would drop it of in front of my door. But, hey, it was Brandon himself showing up with the BBQ and he even helped me to get this heavy beast carried up onto my rooftop terrace on the third floor. THIS IS CUSTOMER CARE! Bye, bye Home Depot!

Friendly staff, clean facility, and well stocked. Obviously, they aren’t going to have everything that the other big box home improvement stores have due to space constraints.
I also really appreciate that the staff actually are knowledgeable about the products!

Brandon Ray saved my day!
Talk about the epitome of customer service. Not only was his service fast and efficient it was all so thoughtful and empathetic. We should have more Brandon Rays in this world.

Great neighborhood hardware store. i went to buy fake turf the other day and since they dont carry it Brandon Ray offered to cut me off a piece from the turf he had at home. I went back the next day and he had brought it to work with him. Superior customer service! I have been going there for years and the turf was the only thing I can recall them not having, a very well stocked convenient alternative to the other home improvement stores.

Ace hardware is over the top with customer service! I phone ordered a pool off their sale catalog online and it ended up being a slightly larger size and they still honored the price of the smaller one for me!!! Awesome customer service thanks Kevin!!!

Brandon Ray and Patrick were WAY above and beyond in customer service today. My wheelchair badly needed fixing and these two gents stepped up in ways you would NEVER find in a mega store. Now I’m rolling straight and smooth thanks to these outstanding workers. I just can’t say enough. Contact me if you want me to post a photo of the gents strategizing the best way to set my castors for optimal wheeling!

Brandon Ray really hooked me up with electrical tape and foam insulation for water heaters I strapped those bad boys on my lumber racks and now I have surf racks for my surfboards on my new truck he had great customer service was excellent help he knew exactly what I needed from what I described to him and He had a smile on his face at all times what a great great worker

AMAZING trip so much better than other stores like that. Roman greeted me at the door when I walked in to win. What I was looking for brought it to me at the cashier amazing trip we’ll go over and over again thanks guys!

Really exceptional customer service… Way beyond Home Depot/​Lowes…
I recently checked on an ACE «lifetime warranty» on a product, and after some checking around, was offered a comparable product, actually better, as an exchange, with a, «Thank you for coming to our store,» as I was checking out.
However, this is not my first great experience at this store. On another occasion, I needed a small toggle bolt, only one, and was basically given the item with another,
«Thank you for coming to our store.»
Try that at Home Depot. Or better yet, try finding a toggle bolt at Home Depot, and if you do, you will have to buy 4 minimum. I will always go to ACE first to see if they can accommodate my needs. They have really earned my business.
Thanks ACE!

The paint manager, Adam, was super helpful and so was the rest of the staff. I went in to pick out paint and ended up spending 2 weekends and HOURS in the store each time asking for his advice and trying to figure out what color to choose and which walls to paint because I am so indecisive. He was very patient and never rushed me. He even taught me how to load the roller and the best method to paint since I knew NOTHING about painting. There were other Ace stores closer to our home, but we made the 30+ minute drive there each time for the outstanding service. Thanks, Adam! Our great room looks amazing and because of you we decided to paint it ourselves. :)

I bought a Weber high end BBQ there and was very glad I did. Beat both HD and Lowes Price PLUS, Great service and an all around good experience. Brandon Ray was top notch and he and his partner delivered, setup, and explained my new Q to me and all for free. They have certainly earned my business. Oh yes and They where also great help when I need some plexiglass, with price and free cutting.