Western Dental

These dentists lie to you. They do not have your interest in mind, they just want your money. I don’t recommend any Western Dental: I’ve been to three different ones and they have all told me I have something wrong with my teeth but turned out untrue after second opinion.

I just walked out after spending over two hours in this place. Their patient chairs are ripped, the ceilings have stains and water damage, the tools look ancient and the poor X-​ray tech took over a half an hour taking X-​rays because she had to keep re-​doing it and now my mouth is cut up. I can only imagine what the dentist would have been like. This place is frightening, more like a free clinic experience.

I had the best experience with Dr. Marzouk and Dina the Hygienist!!! I went in for a routine cleaning, — I am terrified of dentists! But Dr. M and Dina put me at ease right away. They are straight professionals. Very easy to talk to. Dr M listened and took time with me and he did NOT try to sell me a bunch of unnecessary treatments. The only thing I needed fixed was a cracked filling which I knew I did need. The last dentist I saw previously tried to get me to re do all of my amalgam fillings– 10 of them!!! No thanks. I also had an awesome cleaning experience with Dina. She is awesome!!! She took her time with me, I felt I got VIP experience! She not only cleaned my teeth gently, but thoroughly! She listened when I told her I had issues gagging on water. I left feeling the cleanest teeth I had in a long time! I will definately go back to Dina and Dr. M.- Thank you! From Gina

Going here was literally the worst mistake of my life. They told me I had «16 cavities,» which sounded odd to me, but because I am gullible and trust doctors I got totally screwed over. I later found out that it was in fact a lie by following up with another dentist and showing them my X-​rays. It was too late however, I allowed Western Dental to take out all the «cavities» on the right side (I had some on my left, too, according to WD). They did such a terrible job putting in the fillings (it took over 3 hours) that they ruined my bite. This misalignment is so bas that it has caused me to grind my teeth, I have lost pieces of my front teeth from how terribly they messed up my bite, because I grind my teeth on one side, my cheek on one side is much larger than the other because I only let them mess up once side of my teeth. I *hate* the dentist who did this to me, she is the most incompetent doctor I have met in any practice or specialty. My parents spent so much money on my teeth since I was young and so have I to make sure my teeth were amazing, and they were, until I had a 6 month check up with the world’s worst «dentist» (I put in quotes because thats how bad she was). Now they’re chipped, I get headaches, and my f****** cheek is bigger on one side than the other. The dentist who did this was a young, Indian lady, she SUCKED and should have her dental license taken away for malpractice. She is the first medical professional I have encountered who is so money hungry that they claim I have problems I don’t to make money off me and in turn mess up more things and again, cost me more money. THIS IS THE WORST PLACE EVERRRRRRR!!! I CANNOT STRESS ENOUGH HOW STUPID AND INCOMPETENT THEY ARE!!! DONT GO HERE UNLESS U WANT TO LOOK LIKE YOU HAVE THE SAME SET OF TEETH AS A HOBO WHO GOT PUNCHED IN THE FACE.

This is my updated review.
I email them regarding the issue and received a call on December 8^th that my refunded amount of $ 2912 will go back into my care credit. I checked my care credit account and found out they only refunded $ 2681. So why did they lie and told me that my refunded amount was $ 2912 that day. I remember clearly because I would of asked questions if they had said that they are only refunding the $ 2681. When I was on the phone this morning with someone from Patient Care Team I was told that I will have to pay that amount because I did receive the cleaning and my insurance only covers up to a CERTAIN POINT. I am upset that since it does not cover ALL the cleaning I should of been notify of that. My cleaning should of been done up to the POINT that my insurance does covered. She mention that I should call my insurance provider regarding the issue but the problem is not my insurance it is the fact that their team was being dishonest with me and did not explain everything thoroughly on what is covered and what is not. They should of told me that the paper I signed to get my teeth clean that day meant that I will be charged the $ 231. I would gladly pay if I had felt that Western dental has did their job right but instead I felt like I am constantly being lied to and scammed. In the end I still don’t know what part of the cleaning that they mentioned was covered because obviously nothing was.
I received a missed call from them after emailing them a second time. I do not understand why they could not had email me because I am busy at work all day. I felt that in my emails I had said what I wanted to say so there was no point for me to call back. It would of been repeating my emails back to them. If the call was not regarding a refund I do not wish to speak with them.
Given that I will not get my refund back I am sharing this on my Facebook so that others can share it with those who are considering this place. I hope that it will save them from falling into the same situation I did.

I had a really good experience at Western Dental. The staff was very friendly and professional. I had an appointment with the dental hygienist Dina and she was great. I am going to set up all of my appointments with her. Thank you for all of the professionalism.

This place is horrible. Made an appointment for a cleaning. Still waiting after two hours to actually get the work done. Had my x-​rays done after one hour then sent back to the lobby to wait some more. This was all after rescheduling me to another day and still getting a call on the day of my previous appointment wondering where I was. I also gave them my insurance ahead of time and they waiting until my insurance office was closed to verify it. The front office doesn’t seem to know what they are doing and the wait after having an appointment was unacceptable. I would not recommend. Please find a better place!

I went in on Halloween day and they were very patient and treated as if I were the only one there. In particular Dina was amazing! Super friendly and courteous! Will tell family and friends that I highly recommend this place. Very professional! Thank you!!!

I created a Unilocal account specifically to review this establishment! If you don’t want your time wasted, don’t come here! My two grade school children had appointments on ¹¹⁄₁₃ (a month after I scheduled it). I called off work and pulled my girls out of school. I arrived 30 minutes prior to my scheduled appointment to find out their appointments had been cancelled because the child specialist was unable to make it, they informed me they had left me a message, well I didn’t get that message. I asked them to make sure they had my number correct, turns out they inputed the wrong number in their system. I get it mistakes happen, I let it go without a complaint even though it was a huge inconvenience. They informed me my new appointment would be that Monday ¹¹⁄₁₆ at 11am, great another school day missed and another day I had to call off of work. I once again arrived 30 minutes prior to my scheduled appointment. We waited nearly 2 hours before getting called back. This is a long time for a 7 and 8 year old. When I went up to the front desk for an explanation I was told «that’s just how it is, do you want to reschedule?» Such an unprofessional response and cannot express the lack of empathy from the front desk personnel! I wish I would have read the Unilocal reviews prior to coming. Shame on you western dental, not only for wasting people’s time, but for creating a negative experience for a child who already is anxious to see a dentist!

We have been coming here for awhile now, and while Dr Mullins was here, the office ran smoothly and we never waited more than 10 mins for appointments and we got out quickly, now that this new Dr here, we always wait about 30 minutes, takes another 30 minutes while the kid is back there and the customer service has gone to shit. Do your orthodontics elsewhere folks. This place has gone down badly

Worse dentist I’ve ever been to in my life. Extremely unprofessional, always blaming the facts that they have new workers, never on time, gave me the wrong dianosis, and said they could fix a tooth they couldnt. Had me to drive 100 miles to yucaipa to go to a specialist, that could only fix 1 of 3 of my problems and I had a 1pm appointment. It’s is not 2:45 & I still have not been saw. Worse dentist company ever. They whole business not jist this location.

I went in at 10:00AM for a root canal and did not leave the office until 5:00 that evening!!! I arrived on time for my procedure and I waited THREE HOURS for them to start! I have high anxiety (bad experiences with dentists as a child) when it comes to any dental work, so having those bad thoughts sit with me for that long just made everything worse.
I remember basically being strapped to my chair with the heavy nitrous mask, not being able to move, shivering from the extremely cold air conditioning, and crying on and off with NO ONE noticing me being upset, until a lady (who was not even working on me), comes over and says «I’m gonna have to ask you to calm down. You need to breathe through your nose or the nitrous won’t work». I felt stupid, unimportant, and like a burden. They claimed they left me alone so I can ease my nerves but it did exactly the opposite!
I ended up getting around 6 – 7 shots in my mouth, some were VERY painful (and being told to «toughen up») — bringing me back to tears each time– which resulted in more «breaks» that lasted at least 30 mins each. no wonder I had to be numbed so many times, it wore off while they were ignoring me!
However, The lady dentist who actually did work on me was very nice and always checking on how I was doing during the actual procedure (she did end up scratching my lip with the drill though…) The assistants kept putting hard pressure on my lips while they were giving me suction, my sharper teeth were grinding on the inside of my mouth because of that. The dentist offered my another round of nitrous during the procedure and I immediately said yes… But apparently nobody knew how to fix a problem with the tanks or tubes or something, so after two minutes she just said she didn’t think I needed it… and continued drilling :(
I constantly wanted to cry the entire time, but felt like if I did then they would just leave me alone again for another half hour and would need to numb me again (which would mean even ANOTHER half hour)…By the end of the procedure, I’m traumatized and sobbing in the chair while another woman, who was making my temporary crown, uses my chest as a place to pretty much DROP her heavy drill and tools onto because she’s in a huge rush. (This dental assistant kid pops into our station, tells her she needs to be in room 11 in 5 minutes while he’s staring at me)
I left feeling humiliated, exhausted, in immense pain, and completely traumatized. I feel like I spent 7 hours in a mini version of hell. I’ve been crying on and off ever since I left… I can’t believe I have a contract with this place. :’(
PS:
There were a bunch of wet towels laying on the floor next to a small trash bin right outside my station, I remember almost walking into them while (woozy from medication) having to get up several times for them to take X-​rays during my procedure. Why were they there for so long? No one cleaned them up or even bothered to put a Wet Floor sign up. Weird!!!

The WORST service is given here. My daughter was waiting for me as I was getting my toothache checked out and she kept seeing staff rolling their eyes during conversations with other people making appointments. She overheard a little girl who recently had a tooth pulled out, yet they rolled their eyes at each other and kept saying «if she doesn’t feel pain she can’t come.» repeatedly. Another encounter, I was at the edge of crying because of the pain (no painkillers) and the dentist went out and complained to the staff, my daughter was about to take a video but she knew it would be a bad Idea since they had strict signs of no videos (can’t blame her). We also saw a lady yelling at the staff saying «I can’t believe I came here in the first place! All I’m given is attitude!» and so on.
If you’re about to contract with them, don’t do it. It’s nearly impossible to get out of it.
All you feel is regret.

This place just wants to sell people a ton of unnecessary services. My husband lost a filling and wanted to get it filled. We walked out with an estimate for $ 2000 — they wanted to do a root canal, add a crown, and do some $ 600 cleaning in addition to filling the tooth. So I sent my husband to the dentist I use, who filled the tooth for $ 250. When my husband said that another dentist had quoted him $ 2000 and wanted to do a root canal and do all this other stuff, the dentist said «Western Dental.» He said they just want to sell people a ton of stuff and do it all in one day.
I will say that the staff was relatively friendly and the dental exam and X-​Rays were free. But I would not trust my dental care to them.

DO NOT GO HERE! Once you are trapped into a contract there is no escape! They have unprofessional office staff and it is horribly hard to get or make appointments. I didn’t realize until it was too late that you can get affordable orthodontist at so many other places!

After waiting 1hour to see the dentist when having an appointment, the dentist was rather unfriendly. He did have a video showing me some information that was interesting about my teeth and gave me an exam. Later when I tired to make an appointment to get my teeth cleaned I met with some resistance, saying they needed to check with the other office that I had been to regarding my insurance qualifications. After trying to make an appointment 3 times to get my teeth cleaned, someone finally talked to me saying that it would cost me $ 848.00 to get a deep cleaning and that they would not let me get a regular cleaning that was free with my insurance! Unbelievable manipulation to extract money from me! Watch out that they do not contrive a diagnosis to manipulate you to spend outside of your insurance. A company very out of integrity!

I had a very bad toothache for 3 days. the earliest appointment I could get with a doctor was in August! I think it’s because I lost my good insurance and have medi-​aid but thanks to this place now I’m pain free! I walked in after reading all the Unilocal and was about to just leave right away but the girls in the front were super nice and very helpful even though the place was busy. the doctor was very gentle I didn’t even feel him shooting me up with novocane! that was my worst nightmare! he gave me instructions on what he will do and what I should do before he started working on my tooth and bam! I was done in no time! I will definitely be coming back for the rest of my treatment and bring my kids too!

If your sitting in their office right now, get up and run!!! Run now!!!
This is not my usual dentist. My dentist referred me here bcuz I had to get my wisdom teeth extracted, and my dentist does not do that procedure.
Came here, and was already sketched out. Waited an hour to see a doctor for my wisdom teeth extraction consultation. While I was there they talked me into doing other things like teeth cleaning, and they also did some fillings.
Well what a surprised the filling they did fell out less than 3 months later. (Every filling I have ever done in my whole entire life since I was 5 has never fallen out)
I gave them a call back for me to come back in for them to refill it FREE OF CHARGE bcuz let’s be real, what kind of filling falls out 3 months later?!? So long story short, I come back in for them to fix the filling, the shady doctor came and shot me up with anesthetics, and let me lay there for 30mins. One of the front desk girls came in and told me that the filling that fell out is not one that they did, so they’re going to have to charge me $ 285 for the filling. I just ripped off my bib and left the place with half of my mouth drooping from the anesthesia.
Nice try western dental, you’re not going to pull a quick one on me. I have more than enough proof that they indeed did my filling, so if it fell or in such short time they should be responsible to fix it. I sense a small claims coming their way!!!
I still do not know how any western dental offices are still open!!!

This place deserves 0 stars just for their shady upselling practices.
I called yesterday to make an appointment to get my wisdom teeth removed. One of the oral surgeons there showed up as a provider on my insurance– it wasn’t mentioned that he worked at Western Dental on the site so I didn’t know any better.
Anyways, making the appointment was frustrating. The receptionist was polite enough but told me I had to have a consultation first and they were going to throw in a free orthodontic check up as well. I said «no thank you» and she didn’t get it. When she finally understood that I have no interest in being upsold to braces, she asked me if i knew anyone who would be interested in the orthodontic check up. WHAT?! What doctor or dentist asks you for a referral before you even make your appointment?!
So I asked her about the consultation (my normal dentist took x rays like 3 months ago) and asked her if we could get a write up of services to send my insurance– like a treatment plan. So i could see what is covered. She said «oh yeah sure, they can do that after the consultation.» I said «um, no– I want to do that before the consultation so I have a rough estimate of what I will be responsible paying for» and she was like «sure sure sure».
The appointment was made, I got back to work from my break and kept thinking about what a weird interaction we’d had. Upselling not only me, but trying to get a referral? Trying to schedule a consult before a treatment plan? I decided to google «Western Dental». WHOAH!
Today I have received 4 different phone calls from different random numbers. Obviously I can’t answer them at work. On my break I just called one of them so I could cancel the appointment… They mysteriously don’t have me on file, so they transfer me to the office I made the appointment at. They don’t have me on file either, or even my appointment on file! Funny, because I made the appointment yesterday and have gotten a reminder voicemail for it, yet it’s not on file?
I can only imagine what would happen if I actually showed up to the appointment I am trying to cancel…

A male Dr works on saturday. M Marzouk cut under my tongue during my filling procedure which he claims I moved my tongue?!? wtf⁉NO!who was the one holding a drill! I ended up getting stitches. sooo unprofessional!‼
Now im in very uncomfortable situation, can’t eat well, why did I ended up my weekends with pain meds?:(
Zero star.