Coast Water Conditioning & Plumbing

I made an appointment for today between 12 – 2. I called early this a.m. to confirm that I was still on the books. I was. Here it is 3 p.m. and I’m still waiting. I’ve called three times only to reach their answering service (they don’t ever seem to pick up the phone in the office as far as I can tell). I told them to have them let me know if they are coming or not so I’m not held hostage in my own home when I should be at the office. Still no word.
The answering service is unable to tell me anything except they will let the office know of my message. This is an epic fail. I’ve used these guys in the past but it’s been awhile and I never had these issues before. This is just unacceptable.
Update: I did receive a callback just after posting the review. Here’s what happened: they are out of stock on the filters and they tried calling this a.m. to let me know they would need to reschedule. However, one of the numbers they used was a very, very old business number (perhaps 8 yrs old) which was disconnected long ago. And even though I gave my cell # when I made the appointment, apparently they did not have that on my record. I remember something similar happened around year 2000 when we went from 619 to 858 area codes. They called to confirm but used the 619 # and that gave a not in service message. They should’ve thought to try the 858 version, but they didn’t. Instead, they cancelled that appointment and I was, similarly, left waiting. They need to update their processes to make sure information is current so these things don’t happen. And when a number is given when the appointment is made, they need to make sure that number is used and persisted to their database.
I will update this review again once the service is complete on a future appointment.
Update 10/​22/​2015
I still don’t have my water system serviced. Here’s the latest: when I spoke with the person on Oct 9^th, he requested that I call the following week to find out if they got the filters back in stock. I agreed. I called on Oct 14 (Wed) and he barely remembered me, and he wasn’t sure if the filters were in stock, and once again asked me to call back. It got me thinking, why is the burden on me to call a company when I am the customer. The company should call me and reschedule an appointment once they know they have the filters back in stock. The more I thought about it, the more I knew I didn’t want to give this company my business. Very disappointed. And a very long time customer but no more.
Additional Update 10/​30/​2015
I’m done with these guys. Having found a real Culligan dealer, I discovered that something weird is going on with this company. Some years ago (not sure exactly when) someone bought out most of the southern California Culligan dealers and consolidated them into one company named Halls Water which has one location in San Diego, another in Orange County, etc. Coast Water was not one that was bought out.
During one of the repairs, my filter housing /​filters must have been changed to a non-​Culligan type as part of a service call and I was never informed about the non-​Culligan nature of it. Having not been told of this, I can only speculate as to why this was done. Regardless, replacement filters are apparently no longer unavailable. They are non-​standard. This might explain why they are not interested in having me as a customer because they would have to explain all of this to me and come up with another solution. I’m not happy at all to find out my RO system was messed with in this way. For what it’s worth, nowhere on their website is mention of Culligan yet they were the closest Culligan dealer to me when I started having this serviced many years ago.
Coast Water: if I have any of this wrong and you can explain all of this with complete facts, please do so.

Martin and Grant are two of the nicest guys you could ever hope to meet! They go out of their way to deliver. They are in charge of my complex water softening system for the house and water filtration that feeds into the fridge.

We have been using Grant for 22 years. He installed our first soft water system and reverse osmosis unit in our new house in 1992. Grant and his staff (Martin and Val) have been wonderful! They are honest and hard working. They value their customers. And they have always been attentive to our needs! I wouldn’t use anyone else!

I am very impressed with the excellent customer service! Grant and his team do a great job. I had a minor issue and contacted Grant late in the evening and he had someone at my house first thing in the morning to fix it. I highly recommend this company!!!

Coast has excellent customer service and are highly recommended. I called Grant at Coast… regarding a broken part for my Culligan water softener. He responded immediately and actually figured out a less expensive option and hand delivered the product within 2 days. We now have soft water… yeh…my wife and girls are happy. Thank you Coast.

Installed a reverse osmosis system incorrectly in our house, and we had major flood damage in the kitchen in 12 hours. They said they would compensate but through their insurance company denied it was their responsibility despite a plumber and 2 restoration companies saying it was their faulty install. Never, ever use them. They are inept and irresponsible and don’t take responsibilty. Big costly mistake on our part for trusting them – $ 3000 of damage. Oh and we had been good customers of theirs for over 10 years. So that tells you how they value their customers and stand by their work.

I’ve been a client of Coast Water for several years and they are very honest, efficient and reasonable in pricing as well as truly excellent in service. Grant, Martin and Valentin are superb and they truly care to provide the best customer experience ever. Expect timeliness and professionalism in every way from them. The water filter system that we purchased is amazing and works very well. Truly meets our family needs. This company offers many options equipment wise and they offer solutions to all your water and plumbing needs. I recommend them.

Grant and his team at Coast Water are everything you would expect and more. I use them for my water filtration system and softener. When I remodeled my kitchen my contractor had to remove the water filtration system and cut the line going to the fridge; after the remodel I called Grant for help putting everything back together and he had his team come back out and hooked everything up (again). No questions asked. This company is professional and customer focused; there’s no need to call anyone else.