City Wide Towing

Called to have a car towed out of my parking space at my apartment complex and no one answered. Why have 24 hours listed online if no one is going to pick up the phone if you call at night?

I recently (last week) had my car towed by City Wide. I’m not faulting them for towing my car, since they were called by a business for the tow, and were just doing their job by coming to pick it up.
I am however extremely disappointed and angry that my car was damaged in the time that City Wide had my car. As soon as I picked up my car from them and turned the corner to University, I noticed that my car was running extremely loud. Yes, I have a Honda, and no, I do not race it. It’s not a rice rocket and has never been treated as one. It sounded like there was a hole in my muffler or an exhaust leak. Even with my radio turned all the way up, I could hear it :(
I called the next morning to ask what type of tow trucks they use (flat-​bed, etc), and was told that they do not use flat-​bed, and do I need a tow. I instructed the guy that answered that my car had been towed the night before and explained what it sounded like and he said «we only tow by the wheels, we don’t touch anything else» and then hung up. You may very well just «tow by the wheels» but something was obviously done to my car to damage it, whether it was from dragging my car while towing, when my emergency brake was on, or by their negligence.
I think it’s absolutely ridiculous that I had to pay $ 315 to get my car out of impound (it being towed is a whole nother story), but then to have my car damaged while being towed and now I have to pay for repairs?!