Chase Bank

Horrible experience every time! As all other reviews state… The wait is always forever!!! I have never been able to be out of here in less then 30 mins! The tellers at the window cannot do anything! You have to wait for the ones who are sitting in their little cubicles which is usually only one person!!! There’s always at least 3 people waiting to see this ONE person. So if someone is opening an account you are waiting an hour just to get into your safety deposit box!
I too only have a safety box here and am currently taking everything out of it and transferring to my other bank.
Worst organization where. Don’t come here unless you have a whole afternoon to kill.

Seriously terrible branch.
Always a line and one teller working
Chase is the worst banking institution in America and is currently under federal investigation, not surprised.
They could be better if they handled their clients better
Oh well

It was my first and definetly last time in Chase, whatever but not Chase! Huge thanks Anntonika M. Whittaker for this disgusting experience ever. They tried to show that I need to go away, and don’t disturb them to do nothing! Actually I just supposed to open simple checking acount and put 7000 $, I spent almost 2 hours of waiting… However there wasn’t line!!! Tomorrow will go to do it in City or Fargo. Disgusting, with this quality of managements sooner Chase gonna be not one of the best, they will bee loossserssss with out clients!!!

I have been a Chase client for 4 years. When I opened my business/​personal account, I was offered a safe deposit box free of charge. The banker said he only had one left, but it only had one key. He gave me the option of taking this one or another with the standard two keys at another branch. I took the one-​key box and asked if it would be a problem later on if I returned the one key and not two. He assured me it would not be a problem. Today, I returned the one key and the bank manager, Raidel Cubero, told me it they do no issue boxes with one key. He essentially did not believe I was issued one key and indicated he would charge me for the «missing» key. He eventually «waived» the fee, but having the manager not believe that I was only issued one key, was unexcusable. Chase Bank, you have lost a client. Your managers need to develop some better customer service skills.

We walked in and they were very kind saying they’d help us «in a minute». 30 minutes later we were still not helped. They kept walking past us saying «we’ll be with you soon». 10 minutes later we were helped by a rude African American woman with very long acrylic nails. She said that we were not her top priority, and she told us we could wait an hour to be helped or just leave. We were late to an event because of their false «advertising». We will go to Bank of America instead.

This Chase needs serious help. No matter when I come I am rarely seen in under 30 minutes. I only use this location as I have a safe box here because they had lower rates than BofA, yet I am planning on switching despite the higher cost because this Chase is absolutely ridiculous.
No longer do you wait in teller lines to get into your safe box. This means when there is NOBODY in line for the tellers I am at the mercy of the available customer service people. This almost NEVER HAPPENS. I have to wait behind people opening business accounts, getting loans, etc. which often takes 30+ minutes EACH. Too many times I have walked out because I am not willing to wait an hour to get into my box for 5 minutes.
You need to change this policy. I get physically agitated when I walk in here. My time is valuable and I don’t want to spend an hour at the bank for a 5 minute transaction. It was never this bad when I could wait in the teller line to be helped.

I went in to cash a large check drawn on Chase Bank. I do not have a bank acct. Although they could look up the acct and see there were thousands in it, they would not cash it. The greeter (who would not give me her name) said that I would have to open an account and that if I just was doing so in order to cash the check when it cleared she did not want to do business with me. She also said my ID «didn’t look like me» (I had a shaved head then and have hair now) and probably I was «too great a risk» for them to take. I asked to speak with someone else. The accounts manager was nicer, and did not treat me like a criminal, but still would not cash it or open an account for me. He did suggest I come back with a cashier’s check and he would be happy to just cash it. The greeter had not offered me this or any option and was very rude.

I never gave Chase Bank much thought… other than «it’s just another big bank.» However, since moving to San Diego a couple of weeks ago, I opened an account and have been very pleased with the service. This branch is near my office and a convenient 5 minute walk to take care of any banking business during the week. The folks here are pleasant and you are greeted upon entering the bank and recognized/​acknowledged when you have to wait for a teller. I’m impressed…

If you are ok with Chase not responding to your voicemails, emails, creating unnecessary confusion and dragging their feet, regarding your loan, then they are a the bank for you. I have had several loans and mortgages in my life and I will never make the mistake of going through Chase ever again.
Go with a local institution or a Mortgage Broker. They have a vested interest in seeing your loan gets done. At Chase it is obvious that they really don’t care.

For a bank, this location is better than most.
It’s light and bright. open space, minimal lines, and friendly staff.