Cabrillo Credit Union

Cabrillo has been nothing but amazing. I have experienced big banks, small banks, and credit unions; both banking with them and being employed with them (no I don’t work for Cabrillo CU).
Cabrillo has been more than fair when it has come to banking and lending. The rates are very competitive and by far better than any other financial institutions I have dealt with. The service and communication with them has been outstanding as well. Though I live outside of their area and they have no locations within hundreds of miles of me, they refund ATM fees automatically and depositing a check is as simple as taking a picture with my iPhone.
Thanks Cabrillo!!!

I was starting to feel more warm and fuzzy towards Cabrillo. After all, they’re local and they’re great in person. I even considered updating my review to mention that I actually love their actual live employees who deal with me face to face.
However, that was before their automated fraud checker called my cell phone at 530 AM to verify five totally ordinary purchases. You might think a LOCAL bank would KNOW that it’s 530 AM PST. But even if they’re a west coast credit union stupidly operating their automated system on EST, its 830AM Saturday morning on the east coast. Not exactly when you ought to be making these phone calls.
If you’re going to calibrate your idiotic fraud system to notice a woman spending a whopping total of about $ 1000 at Macy’s, Nordstrom’s and a shoe store, at least have the decency to have your insufferable robot call her when she’s awake.
They’re great in person. Go into their branches and you notice they’re vastly better than the huge national banks at knowing their products and they’re much nicer to boot. But anything that requires using their website or dealing with their computers drives me totally bonkers.
When I moved, they couldn’t manage to change the zip code affiliated with my card, so I couldn’t use it to get gas for WEEKS. Neither the new zip nor the old ZIP worked. One visit in person sorted it out. But god help you if you have trouble with their systems when you aren’t in San Diego. No clue how you’d ever get it fixed