Citibank

Very bad customer service. I went in for a global transfer up to what appeared to be an available teller (there were only two and nobody was in line). The teller rudely told me to wait my turn. I waited for her to «be ready». Two minutes later when she called me I inquired about making a global transfer, and to my surprise, the teller next to her was in on our conversation, along with her guest! It was uncomfortable to say the least at the lack of privacy in my query. My teller, in a very condescending tone told me «you know, you can do these transactions online.» I told her I was aware of that, but that online I was limited by the amount I could transfer and that that is why I had stopped in to the branch, because I needed to make a larger transfer. She looked dumbfounded and told me that she would do it (spare me your mercy) but that it was going to cost me $ 45.
I must say, there could have been a lack of communication, but the inept teller does not know good customer service. I sort of like Citibank, but today’s experience has left me doubtful to their customer service training. I may have to look for a better option with whom to do business.

This branch is my favorite Citibank branch. The tellers greet me by name and we have lively conversation when I come in.
However, I am forced to rate them at just two stars instead of the five they deserve because of their new and highly inconvenient hours. As someone who works 60 hours a week, I used to be very content and found their old hours convenient but now they open one hour later and close one hour sooner. They are also closed on Saturdays. Today, there was a problem with my debit card at the ATM and am left with no other option than to wait until Monday to have access to my money.
I am giving them two stars not because I have experienced better at another branch, because this is my branch of choice and have no complaints about their staff, but I am giving them two stars because I have experienced better access and convenience from Citibank as a whole, that’s why it’s been my institution of choice for many years.

Perfect transactions, very nice people. Way to go!