Chase Bank

Had a great experience with this branch! Signed up for Chase checking account and with my direct deposit I get a free $ 300! I’ll take that all day!!! I went in on a Saturday late morning and I was able to be helped in about 10 minutes. The banker that helped me was Rachel Rocklage and she is honestly one of the best banking and customer service experiences I have ever had! So she’s worked in hospitality, just like me, so clearly she already knows how real the struggle is! Then too, to top it off, she’s super bubbly and caring, and very knowledge about what products Chase offers. I’m super stoked to have Chase as my new bank, and more stoked that people like Rachel work there, because it’s associates like them that make a place! Thanks!

Oh wow. I’ll start by saying I love banking with Chase, but the girl helping me must have been new because WOW she was unapologetic about breaching customer privacy!
For the last two months, my checks have not been depositing via the ATMs, which has been inconvenient for me. I can always use the online photo deposit feature on my phone but I always feel better when I give it to the bank. So today I stepped in, and this place is DESERTED. I spoke to a tall, overweight woman with dark hair and explained the problem to her.
«I’ve been having trouble depositing my checks lately. What’s the solution?» «Well the signature goes below the line, so the machine can’t read it.» «Oh, it’s just so strange. I’d never had an issue with it before a month or two ago.» «Well I can go through your account after you go and view the photos.» Um, what? AFTER I leave, you plan to go through my account? No. Horrified by this, I almost missed what she began to do next — she began rifling through a stack of deposited checks from previous customers, beginning a verbal and visual attempt to demonstrate how PROPER checks are signed, and I hastily had to tell her that I had no interest in seeing other people’s checks, thanks.
As I was leaving, I felt compelled to tell her, «I’d really appreciate it if you’d not go through my account after I leave.»
The fact I felt like I needed to ask an employee at my BANK to respect my PRIVACY makes me more than a little uneasy.
I like banking with Chase, but this location clearly needs a new set of employees. Holy cow.

I received the best service today from Brittney Roman! She makes Chase bank look GOOD! It is so hard to find good customer service nowadays, however Brittney delivered OUTSTANDING customer service today! When I walked in the bank I noticed she was already helping a customer so I asked a gentleman if someone could help me and he said sure one of the other ladies should be with me shortly. So I sat and waited and watched the other two employees chat about something and they never asked if I needed help. But as soon as Brittney was finished with her customer she immediately walked over to me and asked if she could help me with something! WOW! She was extremely friendly, patient, kind and very thorough. Thank you so much Brittney for the outstanding service! Chase needs more employees like you!

Nice people and facility but grossly understaffed. Long line. One teller. Not well managed. Seek other places.

This branch is awesome. It was such a refreshing and unexpectedly wonderful experience.
Everyone was smiling and I could tell they were willing to help right from the first sentence spoken even when i was the last customer with a request for favor. They could have easily asked me to come again next day but they didn’t!
This is what wins customers. I like Chase and this branch. Roberto was extremely helpful.

I have so many good things to say about this palace. Everyone is so helpful and wears a smile on their face. The location is good since it’s right off the freeway. The wait isn’t very long, it goes by pretty fast.

I really love this branch. I usually don’t go passed the ATM but if I really need to I know I will always have any issue taken care of in a professional and timely manner.
I rarely have any problems with the ATM, I mean I’m glad I can do transfers, deposits, withdrawals or balance inquiry but knowing that they have a great customer service team makes my life wayyyy easier.
The best thing about this location for us lazy couch potato people is the drive thru teller service they have, surprisingly enough they’re really efficient and you never have to worry about a long waiting line. This place always seems to have enough staff that help the teller jobs move fast everyday.
Plenty of parking on this shopping center including in the back.

Everyone is so helpful! Great job to upper management for hiring great personnel and keeping them motivated

Never a line, friendly tellers, and the hands down best part of this bank is the Drive Thru Banking lane. Not just a drive thru ATM but an actual banking lane with a love teller. Because of this branch I can still get my banking errands done even when my toddler falls asleep in the car — a godsend!

Love this bank! Just signed up for a credit card and IRA account and the tellers are so helpful! My mom has been banking here for years and when I move back after college I will definitely as well. Elmer and brad are the best!

Best bank in Scripps Ranch by far! Trust me I know. I frequent all of them for my clients. I bank here because this one is the best.

Prefer Chase over WF or BofA… better service and products. These folks give no pressure with opening new accounts, credit cards, etc. with them. Always have enough tellers so long lines don’t form. Some branches have yummy treats, coffee, and water for their customers. Love ‘em!

Need to open up a Business Checking/​Savings Account?
Come here and ask for Lindsay.
Only $ 15/​month, but there’s a number of ways to get that fee waived every month.
I was approved, got 3 free checks, signed up for an online account, and was out of there in about an hour.
Need a personal teller? Ask for Zac.
Ton of parking, and this place wasn’t busy at all.
See you guys soon!

Very polite staff, after opening a checking account I even recieved a hand written thank you in the mail! The staff is more than willing to answer any questions and it is always a pleasant atmosphere.

Big chase branch with drive thru ATM, with lots of tellers. Doesn’t get really crowded here either. Friendly quick service.