California Coast Credit Union

I moved to San Diego just over 4 years ago with no credit and not much money. Everyone here was so willing to help me get started on the right path and I know it probably wasn’t easy. They were able to help me get my first credit card to start building credit. From there they helped me buy my first car and now I will be refinancing my current car through them. They’ve built me up financially from step 1 to where I’m at now! The customer service is always the best. I will never leave this bank! Amazing people, amazing rates, and very trustworthy.

I have visited this bank multiple times over the past several months and EVERY time I have found people to be friendly and professional and willing to help in whatever I needed to get done. Having banked in over 10 states and countless cities I can say this is one of my top 3.

I love this credit union! California Coast Credit Union really came through for my husband and I when we were shopping for a vehicle recently. We weren’t members yet but decided to see what kind of rate they could offer us. We ended up getting approved for 1.48% which beat out every other financial institution’s lowest auto loan rate. Even though we had already negotiated with a few dealerships, we still decided to try their car buying service (New Cars Inc.) and their price for the same vehicle was $ 1500 lower than the lowest price we negotiated! We were so happy because we not only saved a ton of money with our super low interest rate but also with the price of the vehicle. To top it all off, our representative Carrie handled our business with the utmost professionalism and kindness. I would recommend this credit union to anyone!

Idiotic bank.
As a family member of many DoD & military employees, I’m accustomed to dealing with professional and courteous institutions like USAA and Navy Federal Credit Union. My significant other is also a military vet and current DoD employee. I almost never receive bad treatment from banks, maybe I’ve gotten spoiled.
Staying at a hotel across the street without an ATM or quarters, I walked over here and withdrew some cash from the ATM. The ATM withdrawal fee was about $ 3. Now it was my USAA account, so I’m not worried about the fee, but let me continue. I then walked into the bank and asked if they could exchange one of the $ 20 bills I pulled out for a roll of quarters and a $ 10 bill. I was snottily told that because I’m not a member I could not do that. WTH? I can pay you guy $ 3 to pull out money but you can’t change it for me?
I explained my story, told her I was a USAA and Navy FCU member, we were a military/​DoD household relocating, and that there were no other financial institutions I could easily walk from my hotel room to get change. I even showed her my military accounts information and my California Credit Union withdrawal receipt. She refused to help me.
Additionally, the woman told me it was Federal law for banks not to give change to non members/​customers. Of course I followed up with my attorney later to find out that is a lie. Besides, plenty of CUs & banks have given me change in the past. A few days later, I was told this was simply the CUs policy, which only pisses me off more that they lie to people about what Federal law is.
I’m so glad my friends and family help protect the US for people to treat their family members so awfully. A quick conversation with USAA informed me later she should have been able to assist me.
Forget this institution, awful place.

I want to move an out of state credit union account to a local San Diego credit union. I am gonna need a CU Service center do this, and I need to do this on a Saturday. Because these guys were open on Saturdays, and this location is a CU Service center, and their webpage says I can get a no-​fee checking account and earn a little interest, I thought I would go clear over here to open the account. However, I would have mainly use the Hillcrest office for future business. When I get there, they tell me I have to have 15K in a checking account in order to earn some kind of interest. If I did not have 15K in the checking account, or I would get charged a $ 20 fee per month. Are you kidding me??? This is not what their internet page says. In total disgust, I ended up driving to El Cajon and opened an account at San Diego Metropolitan Credit Union (because El Cajon was open on Saturday and is a CU Service center). I now have a no fee checking account, have to keep 2.5K (better than 15K) in the account to get interest, and there is no fees. 15K in a checking account? $ 20 monthly fee? Are you kidding me??? This place is a NO on my list. And, the staff here had a snotty attitude.

From all my experiences with Banks and Credit Unions, this place has to be up there with some of the best. From teller service to the professionalism of the branch manager, this particular Credit Union operates in top form.
Located on the top portion of a tiny strip mall, parking can be a tight (somebody should remark the parking lot, it’s not laid out very well) and the facility itself is quaint. If you’ve never been here before, it can be hard to find. Lines out the door can form up on busy paydays. A one star penalty.
But you can look past all that and get some of the best service for your all banking needs. Highly recommended.