Wireless Cafe, LP

After receiving my first bill, I realized the dishonesty of this company. Stay away!

I very strongly recommend NOT going here. As other reviewers said this is not a true Verizon store. I came in here asking why I couldn’t update my apps and they said it was because the phone was too old. That proved to be wrong. But while I was there I was given a jet pack hotspot at a deep discount and told it would only involve the cost of the data already in my plan. They did not say there would be a $ 20/​month line fee it was in micro print in the paperwork. When I tried to return it it was a few days past the 2 week return period because I was on vacation and hadn’t had time to read the fine print prior. The assistant manager refused to refund me but said the manager would call me and that of course never happened. The true verizon store people at Carmel Mt. couldn’t help me with the refund but they instantly fixed my app phone problem. Sad to see this place doing business in a community like Scripps Ranch.

Don’t go here. I was basically conned into the edge plan by the rep there. In theory the discounts etc were to make my bill the exact same amount as I had always paid and have new iPhones. The truth, I’m paying 50 $ a month more now and no one seems to be able to validate what I was told in the store. I’m trapped into a 1300 $ bill if I cancel service due to the upgrades. So save yourself the time and the headache of various phone calls and extreme frustration. These folks will basically tell you anything to upgrade, and you’ll be shocked and helpless with the outcome.
I addition they said I’d get a 500 $ rebate for my phones, but that was denied once there rebate dept. reviewed it. Big mistake going here. I feel taken advantage of.

DO NOT GO HERE!!! I went here to use my upgrade and instead of a straight forward deal i was lied to and coerced into paying an «edge service fee.» When i asked to see the edge terms of service on paper, the manager told me he no longer had any copies but it was the same for every store. I looked into this fee some more afterwards and it turns out the edge program is a $ 0 down agreement, THERE IS NO SUCH FEE.
In addition, the payments are simply the cost of the phone split over a 24 month period and this is where they scammed me yet again. the contract was set out for $ 750, but online it retails for $ 699.99. When i went back and asked about this price discrepancy they simply told me that they have a higher retail value since they are not a corporate shop… Wish they would have told me this when i was agreeing to the contract. I tried to return the phone and go to a corporate shop to reduce my monthly payments only to face a $ 49 restocking fee that he refused to waive for me. So, DO NOT GO HERE unless you like being lied to and paying more for EVERYTHING! Blatant lies and hard sales tactics, a must avoid.

Stay Away — You’ve Been Warned this is the worst ever, it’s like highway robbery.
I walk in and ask the phone and the plan how much a month it would be, the guy said $ 268.00. I said that sounds about right for the edge plan that i’m getting. so i said let’s do it. and at check out he said he would charge me $ 25.00 for a setup fee, which i said ok, because at the time i didn’t know better. and at $ 10.00 sim card fee. and he said he would give me 4 free case. so at check out it was late, and there printer was out of ink, I didn’t see the bill till the morning. this SOB charge me $ 200.00 for the 4 case and $ 40.00 sim card which verizon are not suppose to charge, same with the setup fee, edge plan there no setup fee. and he over charge me $ 130.00 for the phone. and I just saw my bill, it’s showing $ 324.77, he said $ 268.00 even if he over charge me $ 130.00 for the phone it still don’t add up. it’s not tax because he made me pay that night… $ 474.36 I work hard for my money, really pissed off when ass wipe like this rip me off, and now i’m trying to take the phone back, there saying they want $ 400.00.

Cracked the flip phone screen in a bike smash up! Was issued a new company issued smart phone on the Verizon network. Popped into this store and asked these guys could they please try to transfer the contacts.
So much bs. Finally, «Well, I can try „…“ Oh, yeah, not going to work.»
Went to BEST BUY, no problem, piece of cake! Those BEST BUY guys are wonderful! Verizon store guys: lazy, not so smart. I’ll be doing all my verizon business at BEST BUY.

I am amending my review. I went back and they explained it to me

Policy on returning accessories is a no refund. That sucks for the customer. Terrible customer service. Cheaper to buy at Amazon. Would not recommend going here.

I took my phone for a fix and ended up trading my old phone in for a new one. It took them over an hour to complete the transaction and even after, they had to call me about something they forgot to do. About 4 months later, I got a text from some New Jersey number saying they got my old phone and it still had all of my stuff on it! The girls that sold me the upgrade were nice enough, but really?! I’m not tech savvy enough to do the wipe out and assumed that was part of Verizon’s process. Overall, the transaction took too long and I was not all too thrilled with the outcome.

Caveat Emptor! It looks like a Verizon store, but this is not a Verizon Store!
This is a private party selling Verizon products and services without being subject to Verizon policies or prices!
At a Verizon store, a SIM card is included when you purchase a new device. Here it will cost you an additional $ 25. I purchased 3 items and would have payed less for each item at a real Verizon Store.
It’s the dressed up equivalent of buying a TV from the trunk of a car.

I came to this store to get a new smart phone and add a new data line to the account. Everything was going ok. I paid the deposit and was told I’d pay taxes and $ 30 activation fee when I pick up the phone.
A few days later I came in to pick up the phone. After 30 minutes of completing the paperwork I was told I’d have to pay another $ 25 for «SIM card fee». Strange, I thought. It came with the phone and I never had to pay for one before. So I asked to make sure. They told me «It’s a new Verizon policy.» Ok, I guess.
I came home and called Verizon just to make sure. The customer rep said it is most definitely NOT a Verizon policy and even gave me $ 25 towards my bill. Go Verizon. But this place basically lied to me.

Not your average Verizon store…
The inventory is a lot smaller compared to a normal store and all the good phones will sell out faster here.
Never busy so if you’re in a hurry, come here.

I am so glad that a Verizon store opened in scripps ranch. They know what they’re doing at this store and can answer so many questions. They make upgrading or dealing with issues hassle free.

Every time I go, the great folks there listen to my needs and provide the services that are the best fit. No pressure to purchase unneeded things and no ignoring what I actually want. Truly a caring and responsive staff eager to assist. I have nothing but positive things to relate.

the «new» phone they sold me was used and they didn’t disclose that, it had a bad sim, no SD card, and when using my upgrade for this «new» phone they didn’t tell me that I would be losing my unlimited data. They told me untrue things to close the sale and when I needed to replace the phone after 2 days becuase it was defective and roaming 100% of the time. they wanted to charge me a restocking fee or make me pay more money for another phone. They gave me no options to help me just wanted to screw me.

I have to say is common sense just not a factor in the phone industry any longer? Especially when working in a store where people are coming in with phone issues that clearly need help with and don’t work in the phone industry. I tried to bring a phone in that I purchased at there location and have contacts, pics and phone number switched to another phone that was a verizon phone that was purchased in same location. The girl said she could do it would take a couple hours and i left phone number and went back to work (mind you I need my phone for clients to reach me) but was willing to do so. I came back to find contacts moved but phone number not moved and had her call the new phone that clearly was switched with my current number.(The whole time Dance Music blareing in the store totally unprofessional) The girl said to me «you didn’t say transfer your number just contacts». Now I find that really odd that i would only have contacts transfered but have no use of new phone and waste my time going back and forth between 2 phones, My point is why don’t these Verizon employees just ask common sense questions and do a little more critical thinking and ask more questions pertaining to what my needs were when it was obiviously to use the new phone i was having contacts transferred too. Instead of asking where I worked how much we charge for haircuts and why we charge so much for haircuts. Really DO YOUR JOB!

5 out of 10, tops.
The rep convinced me to buy a phone 7 days before I was eligible saying I could use the functions and learn the phone. False. Activating it myself was a pain.
They never have the accessory I need.
Stick with a real Verizon store not an authorized outlet.

Verizon Wireless as a whole is a shady company that takes no accountability for their employees. They push their sales people to sell un-​needed services to customers. I have worked in sales for most my life including retail sales, enterprise sales, outside sales, inside sales and business to business sales. In sales you find a need that your consumer has and provide a solution.
In this case I made it really simple. I had a family share plan with a second line which I no longer needed. I only use about 200 – 250 minutes a month, but wanted to keep my unlimited text, unlimited data and insurance. Matt told me the lowest plan available for a single line (non-​family share) was 700 minutes. He said the total with what I wanted would be $ 140/​month. Ok, makes sense, that’s what the prices on the brochure read.
He then proceeds to tell me that they have a special promo that if you try out their home phone device you will receive an additional discount of $ 20 to make it $ 120 /​month. Didn’t make sense except that he claimed Verizon really wanted these devices to get out as a marketing strategy. He said the only difference was that my mobile device would only get 450 minutes, but my home device would get unlimited. I only need 200 – 250 minutes a month so for $ 20 less, why not. This was on the 13^th of February. We agreed to make all the changes for the 22^nd of the same month.
So here’s the issues I ran into. Earlier this year my phone had a software problem and would keep restarting and never get to the main screen. Phone was just over a year old so I figured I would just use my insurance if I have to. Turns out Matt failed to insure my phone. A customer asks for an additional service (more money) and you fail to charge. The Verizon store in Carlsbad happily warrantied out my phone and added my coverage for the future. There is a great crew at that location.]
I normally call in and pay my bill on my phone without looking at the bill. Well for some reason my bill is always higher than promised so I was used to paying a little more. One day I decided to check out the details of my bill and noticed that I was paying a 1400 minute family share plan for a single line, and $ 20 for this home phone device. Point being, the total was more than the promised $ 120. So I called into Verizon to get this fixed. In calling I discover that they had a 450 minute plan all along and now even find out they have plans as low as 150 minutes! I was told that the lowest single line plan was 700 minutes. Oh, and that there was never any promo for this home phone device. I was basically mislead and up sold to something I didn’t need.
Well I have to give it to Verizon again because they were quick to fix the plan mishap and credit me back for the failed changes to the plan. It’s all in writing in the contract so they really had no choice.
As for the home phone device they said I’m outta luck. I either need to pay a cancellation fee of $ 155 or keep paying $ 20/​month for the next 16 months.
Instead of me returning the device I am at the point where I will call everyday just to waste the time of their support employees. They will pay them more to listen to me than they will receive for the device they sold me using misleading (shady) sales techniques. It’s a shame that a company of their nature does not hold themselves accountable for their actions or those of their representatives, but rather they expect the customer to be 100% aware of their products. If this was the case, there would not be a need for sales people. I’m hoping they will fix my problem so i don’t have to continue giving them a bad wrap.

I really Like the customer service at this location… I was just at this store tonight and the gentlemen who helped me was so patient, nice, pleasant to talk to and very knowledgeable! I recommend this store to anyone who is looking for a Verizon with a professional and personable staff!

We have been waiting for a Verizon Wireless location in Scripps Ranch for a LONG time now!!! I am so happy I dont have to go to Carmen Mountain… I went in to get help on my Droid today and these guys were AWESOME!!! They helped me set up my corporate email. I have been getting the run around for several other locations… These guys fixed my email in a minute. They also gave me some extra pointers on my Droid. Thank You for the great experience Verizon Wireless in Scripps Ranch!