Chase Bank

I’ve been a customer for a few years and I never loved the service, but I was avoiding all the hassle to change my bank until Thursday January 28^th.
I walked into this branch. First it took them like 15 minutes to help me when the bank was empty. Second a crazy pregnant lady (the banker) extremely rude put her hand In front of my face saying she couldn’t talked to me because my joined account was under my husbands name. Although I showed her my id and card with my name on it and she pulled my id and card insisting that I was not on the account. I pick up my things and asked to talked to a manager.
Seriously? I was shaking and I could not believe what just happened. The manager apologized and bla bla bla me.

By far the worst customer service. The only friendly teller is a male, and the females (especially crystal) are unfriendly, and rude. You would think for having such an easy job, they’d take a moment out of their day to be cordial and helpful, but that’s not the case. I’d rather drive to another location then come here.

This is the second time I have been to this branch. The first was ehh. And the second today– WOW– hopefully I can post my video on here of my experience.
I was the first one in line, with 10 people behind me. The only teller was in the ‘business’ line.
There was not one single teller for us ‘regular folks’. Proof is in the video. Not one single teller. One customer in line asked the other workers who were sitting in their cubicles if there are any tellers. The female employee says ‘we only have 1, and she is on break, so it will be a few minutes’ and then tells her if she’s just withdrawing money, she could use the ATM outside. (SMH.)!
I’ve had really great experiences in other Chase banks, so I guess everyone should just stay away from this one? Poway and Scripps Ranch Chase bank have always been really great and customer oriented.

If you are hoping for ethical banking, upfront policies and procedures, and an explanation of what you need to do to be a good client you will not receive this from this Chase. This bank all uses different procedures the change with the weather who knows what policies will be forced to adhere to on any given day. If you value the money, time, and energy you invest into your business banking– avoid this place-​or, to go to a different branch and avoid this one in the future or at least avoid the bank manager Stacey as well as her teller Terry.

Went here to get my $ deposited in my account and This lady that handled my $ doesn’t seem like she enjoy her job at all. Note to that, she has an attitude which is a big no no. Who wants to get their money taken care of by a person like that? I’m definitely not coming back to this place ever again. I recommend going to another chase bank where they offer great customer service.

Waiting for notary public and to open an additional account, after 15 minutes I was asked what I was needing done. I let them know I needed a notary, and was advised there were lots of other notaries near by that could get to me in quicker and only charge 10 bucks. I said I’d wait, 15 more minutes and still waiting.
Decided to leave after 30 minutes waiting for a banker after half of them sat talking and left the building.
I’ll be back to close my current accounts later. Sorry — it doesn’t seem the folks here are concerned about their customers.

I had a great experience here. Phenomenal customer service, very helpful. Shane is the best and was able to help me out, thank you!

Wow– this is easily the best customer service experience I’ve ever encountered at a Chase bank. The teller, Crystal, and her manager, Grisella, were extremely friendly and helpful. They were kind enough to waive the fee for a cashier’s check. Plenty of free parking too. A++ Keep up the great work!

The majority of the time I come into this bank I am in and out pretty smoothly. Recently I had the worst experience I have ever had at a bank. I work nearby and figured I would stop by before work to simply reorder checks. I walked up and was told I would have to take a seat and a banker would be right with me. There were four tellers and they weren’t helping anyone. So as I am sitting I have 3 different people walk by me and say someone will be with me shortly. Nobody was doing anything especially not helping né. After 10 – 15 minutes of being neglected I left. I will never waste my time at this branch unless it’s at the ATM.

I like this bank, the service has always been very nice and there is always a lot of parking. The drive through ATMs are kind of poorly placed, because you have to drive around to use them; I feel like the ATMs should have been positioned so that you can drive into them right when you drive into the parking lot. But then I guess there can’t be a long line waiting for the drive through ATM because the line would go into the street. Oh well, design choices.

I received a call from the lending manager Massis Kalosian from this branch regarding my mortgage loan. It must have been the worst customer service in chase history. Talking to him was like talking to an automatic machine. No matter what questions I asked him, he seem to have only vague answers with no explanations to follow. It all ended with either «this is chase policy» or «it depends on a case by case issue». It was painstakingly difficult to get any help or information from him. I felt like he was not personable at all which is important to me because if any issues ever arises, I want someone who would be willing to help and not an automatic machine that blames it on company policy.

First of all if you can’t find a parking spot here you best go somewhere else. It has about 100 spots. The most parking Ive seen at any bank in San Diego that is just a simple bank. I walked in and people greeted me. the place looks very professional and spacious. There was an elderly man that had fallen and hit his face on this day. There must have been 3 – 4 people attending the man. They were trying to call for an ambulance but the man was not having it. I tried not looking and got in line. My teller was very nice and courteous. I never go in with my account number so they have to look me up. I’m used to it. It’s their job. I had never been to this Chase before. It was different. It had bullet proof glass walls where the teller were. I had to talk louder so the teller could hear me and I could barely hear the teller. I got everything I need this day and had no problem. It just took me back to when I was on vacation in Costa Rica and had to go to the bank. Not a fan of bullet proof glass. Sad that they have to do this around here. Ill leave it as great service and lots parking. And let you decide on the glass wall.

Horrible customer service from the branch manager Jason Nelson. He would not look into my account for the situation. I have now closed my personal checking account saving and business account and will no longer ever bank or refer anyone to chase again.

I give any chase 5 stars, they’re always super nice. like REALLY nice. They make me feel welcome. A+++ on in person customer service. The tellers always make me smile.

I’ve had only great experiences at this Chase location. I was here in Fall 2012 to change my name after getting married and they gave me some helpful hints. I can’t remember them now (it’s been almost 2 years!) but I do remember thinking that it was really nice of them. I only go into the bank a few times a year, so it’s nice that the employees are helpful and friendly. I do love the Chase iPhone app for doing mobile deposits and keeping my checkbook balanced.

This place is clean, and really big. You won’t wait too long with all the workers here.
Also, they give free coffee, free dumdums, and free ZAZA candy — chewy Mexican candy that I absolutely love. It was my first time trying them!
There’s plenty of reserved parking spots (bad if you’re looking for Hooters parking just nearby).
There’s 2 drive-​up ATM’s if you don’t feel like getting out of the car.

I came in earlier today to change my debit card and inquire about a credit card. The lady who helped me was very helpful, she explained to me what was going on with my debit card and also gave me some good advice on student credit cards.
I don’t usually walk into the bank, but the next time I need to go inside I will come to this Chase over any other in the area.

I had to go to an office location, and the Mission Valley location was my only choice for my time constraint. At first when I walked in I thought NO WAY AM I GETTING OUT ALIVE! line was at least 15 people deep, most teller windows open, Monday afternoon at 2:30pm. The customers ahead of me were whining, and moaning, and all I could think of was how terrible they were going to make this first experience for me, since it appeared that the Chase teams was doing the best they could. As I stood in line hearing one customer after another talk about their disappointment about everything from why the dog was in the car to the Superbowl last night, I became more anxious.
Could I just make a simple deposit on time, and get a money order?
When it was finally my turn, the first teller, Anthony said it would be better to get my deposit recognized, and posted, he recommended I not ask for a money order until that transaction. Instead making myself, and others behind me wait, he said that the he would give me to another teller that was already working with a customer that had access to a Chase secuitry system that was up on his computer, and that I needed to not get back in line again, but wait until that customer was done. Then, a manager came back from behind, seeing that I was standing there, and asked if I needed help, and leaned over to teller #2 to understand how he was going to care of my transaction.
If this is confusing, let me explain in bullet points.
1. I walked in at first feeling I might not get out within 15 minutes, becuase of 15 or more in line, and how those ahead were just being grouchy and mean to the tellers once they got there.
2. I got to a teller window, and needed to make a deposit, a withdrawl that also needed to result in a money order, but without my deposit being reconized first, my with withdrawl would overdraw my account, but those fees were WAIVED. GREAT CUSTOMER SERVICE
3. In order to complete my transaction I had to be served by another teller than had access to their system that could accurately account for all the steps needed, and it was all done in 5 minutes. OUTSTANDING CUSTOMER SERVICE
4. When it was all said and done, There was still a line moving quickly (silly people in line bitch’n and whinning) yet the ENTIRE CHASE OFFICE working like a fine oiled machine, smiling, asking if there was anything else, even though they always cross their «I“s and dot their «T“s…and get this…
…I saw the original teller ANTHONY out in the parking lot as I was leaving, He was on a break, but he was WAVING, and SMILING, to customers pulling into chase parking spaces… OUT OF THIS WORLD CUSTOMER SERVICE!!!
I WAS DRAWN INTO CHASE VIA THE CHASE LIQUID CAMPAIGN LAUNCH ON MEDIA 2013. AND TOOK THE BEST BET OF MY LIFE FINACIALLY. IF I EVER GET RICH. CHASE WILL BE THE FIRST INSITUTION I TURN TO FOR FINACIAL ADVISE.
WHAT EXPERTS IN BUSINESS SAY IS «ONLY DO BUINESS WITH THOSE YOU LIKE AND TRUST.»
I DON’T LIKE CHASE.
I LOVE LOVE LOVE CHASE!!! p. s. I don’t even know if that office knew they were shuffling the same customer around (me) as this review is my observation, and that is why I cannot provide names, it’s because there where so many of them, it seemed like I was touched by everyone there

Clean, usually enough tellers to help move the line along and friendly staff.
I really like the convenience of the TWO drive thru ATM machines, can’t tel you how many times I“ve used those!
As other reviews have said, if you show up to use the ATM after hours there are homeless people camping out around the bushes, so I suggest just using the drive thru ATMs instead.
My personal experience setting up a business account at this Chase was not good so I’d probably recommend another one. I ended up taking my business account to the Chase on Rosecrans and Nimitz and the gentlemen who helped me was much more honest and much less pushy.

What sets this location apart from the rest is that they have 2 Drive thru ATM Machines. So instead of waiting, you can just go to the other drive thru ATM. If they are both taken you can always park and get out and walk up to the 3^rd ATM.
I also like Chase’s new ATMs you swipe the card and put it away before you start the transaction. Much better than most ATMs that im used to where it «eats your card» and holds on to it until you are done, I’ve walked away and left the card there a few times.
The new ATMs are Green too. No need for paper deposit envelopes anymore, it just scans your checks in and even reads the amount for you! I think it also saves them labor hours too, i assume someone had to scan them in manually before right?!
Staff is friendly, even took time to get me crisp money when i went traveling internationally, (some countries won’t accept dirty money)