Best Buy

All time best «Best Buy «I used to go to the la Jolla Best Buy since I live down the street … But the manger changed as well as most of the employees so now I drive the extra way because mission valley Best Buy knows what customer service means and shanice and Diana really went the extra mile to help me and make me feel like a valued customer and honored the protection plan I bought … Unlike the rude manager over at the la Jolla store !!! All around great attitude and they actually work at this location unlike la Jolla where I had to ask someone to help me while they were just standing around talking amongst themselves !!! Best Buy mission valley is the best !!!

i will never buy a TV at this best buy store, we purchase a TV 60 «Samsung series 7000 HD
we pick it up a week later, to have it ready for our installers, that came the next Saturday for the install of 3 TV, the one we purchase at this best buy went to pull it out of the box, and we notice the screen was damage, at that moment took back TV, the answer from Best Buy employee was you had 3 day to return it, we cant do anything for you, a brand new TV out of the box. bad customer support.

Best Buy sure came through for us. We bought a refrigerator from Home Depot, they gave us a fridge without the ice maker. We waited for a month and still no ice maker, so we told them to come and get the fridge after they kept changing their story, we then went to Appliance Alley, they said they would have one factory installed and get us one with in a week, well guess what? No refrigerator. So in frustration we went to Best Buy and they had a ice maker refridgerator in stock! With ice maker installed. We purchased it and had it in less than a week!!! The guys delivering it were great too!!! So Thank you Best Buy for your great customer service and having the product we needed. We also bought a stove top there and also had a good experience.

This company is the worst company I have ever dealt with. They have the worst customer service, their sales representatives in mission valley are rude in the refrigerator area, and their delivery is ridiculous. I bought a refrigerator at the store and they stated it would be delivered on Tuesday which is today and said somebody would be calling me last night between 6pm-9:00pm to give a window of time, NEVER RECIEVED A CALL, when I called the store the sales rep in the appliance department was rude told me to chill out and then hung up on me. I called back a woman answered the phone said hold please and then hung up on me when I asked to speak to a manager. I called the corporate office and they kept me on hold for 45 minutes only to bring a woman on the line to ask me what I needed! I can’t believe this company even stays in business. Signed never will shop at this store ever AGAIN!!!

I love that they will match Amazon prices! Easier for me to deal with directly than calling Amazon customer service, shipping labels, finding a UpS store etc.
In general they have excellent service in two areas– computer and gaming areas and really REALLY LOUSY at check out. The girl today was ridiculously rude, obviously bored and annoyed at being there. The other cashier took 10 minutes to ring up a fellow employee buying a bottle of water as they caught up with all their gossip, while my cashier checked 2 people in and out, even with her awful attitude. I’m not sure who I would prefer dealing with.

Victoria the manager did not represent the company well and made Bestbuy look weak and selfish. No effort at all was made to fix the shitty service and lies they fed me to get me to spend money. Will never be going back to any best buy.

Yay — Julia — someone who knows her stuff!
After a couple employees there were unable to answer some basic questions about the networking hardware they sell there (despite someone on the phone there telling me, just half hour earlier, that they had several people well-​trained in that area in-​store that night), I was referred to Julia, who told me she’s a store mgr there.
She was able to quickly and articulately answer all my Qs, and she was obviously busy with a bunch of other things, but she kept her cool, was very courteous and helpful, through my continuing questions about their products.
If any Best Buy corporate or upper mgt reading this, note that she is very good at helping customers (or at least me during that visit), and it would be great if more store reps could be trained closer to the degree she is.
By the way, super cute how another store employee came in at the end to save her from my questions, by putting arm around her and and generally saying her help was really needed elsewhere. I played along as if I bought it ;-) I was done, and thankful for the time with Julia that I had rec’d :-)

Went in to buy something specific and knew exactly what we wanted, but still had a couple questions. Herman provided outstanding customer service, super knowledgeable and friendly, obviously loves helping others. Thank you sir! This was one of the best Best Buy shopping trips ever!

They have many varieties of things here. To games, tvs, kitchen stuff, audio, DVDs, lap tops, etc. you can almost find any electronic here. The only thing I don’t like is there return policy. 15 days refund with a receipt. At times they have a restocking fee. The restocking fee is a bit ridiculous I think. Anyhow customer service is always good and staff is usually very helpful. As long as you go to the person that works in the section.

Magnolia home theatre centers are special. I’m not entirely sure people are aware of what it is that they offer. We walked in and were welcomed by the manager of this location who quickly diagnosed our audio needs. He got us hooked up with a crazy set up that was way out of our budget, but at the same time exactly what we were looking for. Sometimes you just have to spring for the stuff you really want. In normal circumstances, Best Buy customer service is pretty poor, at BEST, but Magnolia home centers are a completely different animal. When buying high-​end audio equipment, you HAVE to try it out first. This place allows you to and can get you set up with all the accompanying gear to support your purchase. I am very pleased with their services and will be back to this location for my audio/​visual needs.

STOP! GO TO BEST BUY IN LA JOLLA INSTEAD!
I came here yesterday around 6pm to buy a charger for my MacBook Pro. It broke a couple of nights ago and I was desperate to get another.
Wow Service sucks here. I was walking around to try to find someone to help me select a charger and when I finally approached two employees they just stood there and quickly answered my question as if they were annoyed and not wanting to help… Whatever…
I then went over to the mobile phone section because I wanted to get an iPhone dock and it took about 15 minutes of me going back and forth through the aisles debating whether or not I should try to ask for help again. I decided to ask a different employee for help to find the dock and he just pointed and said that they should be over there somewhere… I never found the iPhone docks…
When I went up to pay for my macbook charger I asked two cashiers where the iPhone docks were to see if they knew and the girls said that they don’t even sell docks there… WTF Best Buy? Invest money in hosting a customer service workshop for your employees. I worked in retail for years for multiple stores and never did they just tell us to stand there while customers try to find everything themselves. BEST BUY EMPLOYEES AT THIS LOCATION ARE LAZY…

It’s good.

I love best buy! Customer service has always been good too at every best buy ive ever been to! I’m a happy customer.

Came in here for a quick return after trying out a roku at home, walked in at 1006 when they opened at 10, seems like everyone else had the same idea I had… there were 6 people waiting for returns with only one person on the register. Seems like rather than having a ton of staff on the floor when they get a long line, they should bring in back up. There’s a reason why I normally buy most of my stuff online…

This is my go to Best Buy. Overall my experience has always been great here. I recently did a price match and the process was very easy. I just showed them the product page on my phone and they updated the price at the register.
I think this store is overstaffed. While I appreciate all of the help I readily get when walking into the store, there are also a lot of staff members hanging out and talking to each other within the sections of the store. Interrupting employee conversations is never fun, much nicer when they end their conversation on their own, and help you out, then go back to it.
This store is always very clean, has some great sales.

Best Buy Mission Valley’s customer service is not yet fully developed. This isn’t the John Cusack movie, «High Fidelity,» but I encountered customer service that was far more antagonistic than necessary.
Short story– the cashier accused me of taking the two pennies off the next register. I thought it was «take a penny, leave a penny.» The cashier, who later claimed to be a front end manager, was more interested in arguing with me than giving the pleasant platitudes we want and expect when encountering bad service.
The manager backed her up to a ridiculous extent.
Next time you are in Best Buy, look at how many of their customer service banners behind the registers are bronze. Bronze for bad.
Right now, it also appears to be a culture of bad service– otherwise a «manager» wouldn’t be rude and antagonizing with such confidence.
Just be aware that you could encounter bad service that is almost comical in this day and age. Accused of stealing two pennies off the neighboring, vacant register? Really? Yep– it happened.

Decided last minute to drop in for a new phone. We got there about 2pm and there were only 2 people in line. Waiting about 20 minutes we used that time to air drop all my pics and docs from my old phone to my girlfriends phone. Not that you care about how I spent my time.
Anywho, it was my turn and we sat down with what seemed to be a supervisor of some sort with reddish medium length straightened hair and glasses (I’m a terrible person and can’t for the life of me remember her name and it’s not on the receipt!). What a great chick! (We talked about her boyfriend bringing her pizza for lunch, made me want pizza and was excited for her!)
She knew right off the bat that I had no clue anything about technology and took the time to explain things to me. I chose to upgrade from the iPhone 5s to the 6s gray 64 gig. When she went to get my new phone she found that they had a couple phones left on a promotion that was ending that day. So I of course chose the promotion phone that was 128 gigs silver phone for the same price! Switching was extremely fast and easy. She transferred all my contacts with no issue and took the old phone as a trade in saving me $ 200! All while assisting the next customer in line at the next desk making sure both of us felt valued!
Being a huge fan of Best Buy this location makes it easy to like with their friendly helpful associates who go to great lengths to assist!

I haven’t been to a Best Buy in forever but needed to because we are closing on a condo and are in need for a fridge, washer and dryer. Had good help last night and narrowed down our selections to the final ones (which happened to be floor models on crazy sale) but still needed to do a quick check of the online reviews and remeasure the spaces to make sure delivery would go smooth. Store protocol is that you can place a hold on items with 20% down. We were pretty confident we would be back the next day so we kindly asked to hold the items for 24 hours and the sales associate and another manager agreed! even flipping over the price tags to make us feel more comfortable that we could take the night to do our research. We went home, did our due diligence, remeasured and headed back the next day… lo and behold walked in the store and the washer and dryer had just been sold! Nothing we could do but throw up our hands but the whole experience just left an awful taste in our mouth. They tried to turn it around on us and accused us of not putting down a deposit! Hey I understand policy but if you give your word to someone it’s pretty shady to go back on it. We left without the washer, the dryer and the fridge even though it was still available. If that’s how’s they want to do business we will gladly take our money elsewhere.
I’ll chop up this experience to a blessing in disguise. I wonder if those appliances even worked. You just lost customers for life Best Buy.

I always feel that most stores like Best Buy, Staples and Office Dept are all the same snd all sell the same type of products.
I was told to come to Best Buy by my IT dept to buy a certain model Canon printer, I usually go to Staples as my brother works there so I felt like a traitor walking in, don’t tell him! The canon rep was very helpful and listened to what I wanted compared to what my IT dept wanted for me. They wanted me to get a model that was very large, and I knew it wouldn’t fit on this certain shelf in my house so he helped me find another great option that worked better for me. He also set me up with extra ink and an extension cord and then snapped my picture which made it a fun buying experience!
The next day I had a hard time connecting it and their «Geek Squad» support team was able to assist me over the phone in connecting it.
Everyone else in the store was helpful, they sell so many products and accessories and there’s plenty of parking! The only negative is that I forgot to buy paper but I think that’s my fault :(

Meh.
They do have a Magnolia here, but thats about all the store has going for it.
It is very hard to find any help here. Very frustrating!